staff are drug addicts that can't read or write you hire your elderly parents to clean and do laundry to save

big room, full size refrigerator, microwave, covered exterior elevator, laundry facilities; convenience store

our room was a non smoking room but our comforters had cigarette burns in them along with other random stains

breakfast fresh & hot and with the hotel staff made me feel like i was appreciated

pool closed a bit early

coin laundry on site for customer use

the pet policy is a joke and they are thieves

pet fee was a little high but what are you going to do

i like that it had a smoking rooms & non-smoking rooms.

i dont recall seeing a pool

i specifically asked not to be by the laundry room, elevators and the exit signs

the lady in the laundry a gem as well

the indoor pool was cold. laundry room was on 3rd floor.

was in a room directly across from the elevator, and next to the laundry room

the laundry on the second floor didn t dry clothes good but the staff helped me in the end

the kitchen/dining staff person was very polite and pleasant.

quiet room, good beds & linen, good breakfast, vending machines and gym, at a very reasonable price

than usual pet charge - most hotels charge extra $20, here it was $40 and not even a good outside are to walk

no wifi in a.m.

35 pet cleaning fee on booking

i had to wait till the next day, i had to complain and only then she left her post to go to the laundry room to

the dryer wasn't working so i had to go to a laundry mat to dry my clothes

pet friendly, comfy bed

roaches, pet hair

nice clean rooms staff friendly pet friendly

i wish they had a on site laundry room

the breakfast offerings were very poor, 2 kinds of dry cereal and a waffle maker, juice and coffee

the room, pool and breakfast area were clean

not too much of a variety for breakfast

the breakfast

big parking lot

she has to be the most memorable experience because she made doing laundry and absolutely fun experience

and partying in the parking lot

the appearance of the parking lot was off-putting. reception seemed a little grumpy.

the parking lot lights are very bright and there are security cameras everywhere making this facility

love that i was able to have a smoking room that was clean (bathroom &appliances) & did not smell of stale

not enough parking in front of hotel close to entrance

closing times for bar and pool and no microwave in rooms.

of parking

very very small pool and disappointed breakfast not complimentary for the price we paid.

the exercise facilities were very nice and the pool looked like it would have been fun if i had more time

nothing on my hair a took 30 dollars from my deposit i ask to show me not the pillow case in the laundry don't

to ask for one, but they had none and asked me (very pleasantly and apologized) to stop by the laundry room and

pool was not open, which is why we booked this location. breakfast was not available either.

room was dirty and i made reservations for a smoking room but upon arrival was informed that it wasn t available

hotel is very clean the staff are very polite and helpful and the breakfast is fantastic

also the laundry room is horrible

the only good thing about my stay was laundry ladies making sure i got a clean replacement of covers and towels

false advertisement of saying the pool is open and it was not

site says they have airport shuttle and they haven t had one in years

staff was very friendly and there was breakfast.

we liked the low floor and the location of the hotel. we also liked the laundry facilities.

no room service but decent selection of food downstairs and quick service

there is also a nice pool

shuttle service in the afternoon to convention center or other areas

pool could be better and cleaner

was missing sheets/blanket/bedding for pull-out couch and pen/pad of paper and laundry bag for room and lotion

laundry facilities were to small

location, queen suite with the trundle bed for kids, breakfast bar.

pool was great and the drinks at the bar were tasty

kids running through hallways all night long

helpful staff; pool was nice; because of the pandemic restrictons, they couldn't offer the breakfast buffet

breakfast was pretty good

staff is friendly. hotel is clean. rooms are clean and spacious. pool is clean. great location!

we loved it and the breakfast was

the room service attendant was working in the hall opposite us and when i asked her why, she said there

all are great, cleaniness, hotel staff, valet parking, lovely pool area, comfy beds

the pool was filthy.

breakfast as room service based on an order tag in the room but the amounts weren't clear and what appeared to

no bar other than ruth chris steakhouse and closed at 9pm during the week and 11:00 on weekends.

the lobby, bar area, and pool are top notch

but i saw the housekeeper at the door of a room she was cleaning and i did not see any large laundry bag to

walking distance to food and bars

great for families. nice breakfast is very convenient.

everything was great the only problem was the pool was to cold to be a inside pool

great location, enjoyed the breakfast, room was fine.

this is not me complaining, but we could hear the elevator button dinging and also sounded like laundry was

piped in ambient music throughout - must be what the kids are listening

great location and pet friendly!

didn t like that it was pet friendly

traveling with a pet often is challenging as many hotel pet fees are unseemly high

the time frame was different online then what they tell you in person no washer and dryer to wash laundry

the coffee was great and the breakfast room was lively

shuttle was not working and the time frame was different online then what they tell you in person

it s a pet friendly facility apparently because dogs barked all night

on friday our tv in our room wasn't working at all called to front desk and they informed us the wifi here was

location, breakfast, weight room , laundry room.

loved the outdoor pool, spacious rooms, large and well furnished lobby, clean and efficient gym, comfy beds,

life uncomfortable but y'all provided a place to stay that was relaxing access to wifi, tv, pool, gym for our

property was nice, great location, front desk clerk was very nice, breakfast was good!

the pool was nice and clean also

bed, free laundry, free breakfast and dinner during week

free laundry facilities, decent breakfast and great happy hour!

also the laundry facilities were a good surprise

laundry facility was quite dirty and some machines weren't working

young ladies in laundry nice attentive to our needs

like the laundry chute, ice machine and housekeeping closet

the rooftop bar was very nice and convenient

nice vault bar for weary travelers

wifi very bad in room

lovely room and enjoyed room service

it s a little far from convention center to walk and i was taking the bar and wanted to walk

the staff at the bar and front desk were super friendly and helpful

comfortable bed and bar down stairs,friendly staff

the bar and staff were amazing

clean hotel, friendly staff, great bar in hotel

won for the south carolina game cocks great however respect i did not need to see there dirty laundry in front

the hotel is in sections and we had to take 3 elevators and walk thru indoor pool area to from parking garage

pool was ice cold

the bar menu was great; staff was wonderful!

tvs in the gym did not work consistently, shall i go on

self-laundry facilty a bonus

only thing about the hotel is the laundry and vending machine prices are high (for a family that is using the

laundry facilities on site. kitchen facilities...closet space...park near room.

women smoking marijuana in the laundry facilities the scent wafted into our room although every door and window

good location. laundry available.

(a few other bonuses- they had a laundry facility which was helpful to wash our masks and refresh for the rest

not necessarily i didn t like but a part of the wish list would have been to have had plastic laundry bags

i love that its pet friendly!

pet friendly is also important for us especially because most pet friendly accommodation ratings go

our family of five and our pet were all very comfortable and welcomed

did laundry and had my gym bag stolen from the laundry room. staff didnt seem to care.

friendly front desk staff, && even the night laundry girl arw all amazing

staff was helpful. laundry facilities was clean.

service staff was nice, laundry room was very helpful

accepted pets

great breakfast. excellent pastries and quiches. some fresh fruit would have been mice.

excellent breakfast

an adorable interior, great lobby for breakfast. comfortable and clean.

with local caramel popcorn, continental breakfast, free parking, in-room coffee service, free wifi and internet

desk didn t tell us about breakfast so we missed it.

no pool & the gym a/c didn t work.

breakfast was good pretty standard for hilton, but the pool table and the office nooks were great

the entire hotel was so clean and the breakfast was delicious

breakfast options could be expanded

only reserve pet friendly hotels with no charge

breakfast was fantastic! great location! price was great.

the third day we had to take pool towels so we could shower

the third day we had to take pool towels so we could shower

conveniently located, nice firm bed as well as breakfast being served.

it was amazing very clean and fresh staff was amazing would definitely stay again breakfast was

location, parking, pool

while it was mostly clean, the kitchen and breakfast area were not.

was quite the place was empty for some reason the bar tender said it was because everyone was away for the

the pool was unavailable the whole time we was there

great service pet friendly

breakfast could have been better

clean, polite staff. allowed early check in due to car trouble.

i like the complimentary netflix and streaming service. the availability of the gym and pool.

i loved the mini kitchenette

:) kids enjoyed the grab and go cereal

laundry services were convenient and perfect for us

location was great, room was wonderful. free laundrybwas awesome

enjoyed our stay, we did notice that the trash in the kitchen area had not been emptied when we arrived, but no

alarm went off because of the steam from the pool room

think when u have a pet the put u on one floor

pet friendly, clean, decent price, convenient to i 20. full breakfast.

you had to weave through construction going on in the parking lot

allows pets

were a few sketchy characters out in the parking lot

across building light through to room all night plus every cars who did back parking showed bright light to

our room was on 3rd floor right next to laundry, it was sort of noisy

nice quiet room, very clean. good parking.

grab and go breakfast because covid-19 had hot buffet shut down

felt like there was not a lot of parking (i must have stayed on a busy night)

we enjoyed using the workout room and swimming pool, which was very clean and nice temperature

drug paraphernalia in the parking lot. very sketchy people hanging around the hotel.

morning and they gave me one alcohol pad and a man standing out side offered me pot that he was smoking in

the pool. we watched the full solar eclipse from it.

very comfortable bed!!love the free wifi!!

we were not told about any breakfast or where to find it so we had no breakfast

laundry room was in a state of turmoil and was locked

i did not like that the ice machine broke and that the laundry area was very scary and unusable

huge rooms, very friendly staff, laundry room, and the balconies!

about everything on the property was out of order, the ice machine, the laundry, the pool

wish they had a laundry room for the guests

they said laundry was not done and they were washing them up

over priced and the cookies well speaks for themselves all though i didn't use i think the free laundry is

there was no door separating us from the other room nor was there a separate restroom for the kids in the other

pool was outside, stepping outside the room the ac didnt seem to be on

i like the property bc it dinner stayed open at 10pm the bar area also stay open late!!

only problem i had i believe i was next to the laundry room you can hear noise in the room

pool was closed. no laundry facilities

breakfast included hard-boiled eggs

free parking, free breakfast

breakfast time

laundry services weren't there like said online

sketchy people doing drug deals in the parking lot and im pretty sure there was a prostitute hanging out in the

the presence of a couple of shady characters drinking a case of coronas out in the open in the parking lot -

ask for quiet room first night and they put me nearest highway later changed to other room where wifi signal

noticed people sitting in there vehicles in the parking lot - drugs

and the ladies who cleans the rooms and the laundry

t wash that set specifically and i m like that s nasty period cause u suppose to wash all laundry and they

i counted 4, so there were probably more the laundry machines do not work properly either

2020 and to top it off, the front desk refused to change 2 dollar bills so we could do a load of laundry

would stay again and breakfast was really good as well

the time stayed was great and there was a laundry room.

no laundry detergent

the only bad thing i can say was the pool was closed part of the stay for maintenance, but other than that i

loved the pool i loved comfy beds and the continental breakfast had great choices

that was disappointing for the kids, but also not the fault of the hotel

one wash cloth and there was three people, no trash bags in the cans, no bags for dirty laundry, good thing we

room was very nice, bed very comfy, delicious hot breakfast, and nice guest laundry

rooms were not clean the sheets was not as advertised laundry fresh, the carpet on the floor that i stayed out

the laundry facility

there were some kids running up and down the hall all night making noise and the door kept slamming due to them

very uncomfortable bed- small room- very weak wifi signal - no laundry service

needs a guest laundry room

breakfast was not very good

my room was clean, bed comfortable, and shower hot. breakfast was fresh and hot.

great staff, housekeeping were awesome! breakfast was wonderful.

breakfast was a little lacking, i m not a smoker and only available room was smoking, just luck

the parking was a problem on the right side of the hotel

the facility was nice and clean and we enjoyed the pool area as well

parking

the breakfast was

the laundry facilities needed to cleaned pretty badly

location of the room was right next to the side door and the laundry

on site laundry is great, but you need a to have some type of coin machine to change dollar bills into

also, i love that there is a laundry facility so i can wash my scrubs and other clothes

my kids enjoyed the pool

clean, convenient, affordable, pet friendly, helpful friendly staff

hard to get to. parking is a fairly long walk from the entry.

wifi signal was very weak.

realize it was pet friendly but the room had no pet odor

there was some construction going on so the entrance to the pool from the inside of the hotel was blocked

state on website, laundry is done by outside service and not on property.

4/1/2022 2 nights - it was clean and had a good breakfast.

location, size of room, breakfast.

the available facilities with the gym and outdoor pool

very clean. very welcoming. easy to get in/out. plenty of parking.

we had to wait until the next day for laundry

bed was very comfortable. wifi reception was excellent.

clean the room was, the continental breakfast, the staff, the lobby and parking lot was very clean

a little more seating in the breakfast area would be great, or at least a table that 4 people could sit at, it

room is pet friendly

pet fees , not pet friendly, 100$ fee for any pet , non refundable

hotel is behind a dunkin' donuts -the pool was out of service and also in the parking lot

the breakfast selection was also very good

the breakfast was somewhat limited due to covid19, but pretty good.

the breakfast was good, but nothing was hot, not even the coffee-it was lukewarm at best.

laundry facilities free to use

also, free laundry room

did not need laundry but facilities appears good

that we could do our laundry before we left

it's free to do laundry which was nice. staff was friendly. good location, pet friendly

i liked the location, only 3 floors nice,laundry, housekeeping, rooms were good.

i also liked that there was a laundry room right on the same floor

there was not laundry facility at the hotel. the room was a little small.

so when i checked out this morning the housekeepers lied on me and said i was smoking to get my card charged

some people were smoking right outside the front door and were not told to move further out.

not like the beer bottles that were stacked by the laundry upon arrival, the location was initially hard to find

pool wasn't open

did bot have any hot breakfast items made

location great. pool was cool. employees extra helpful

staff were friendly and helpful. good breakfast variety. very clean room.

they use heavily scented cleaners and or laundry products

kind of slow for only 3 floors, room wasn t that big, pool was kind of small, there s only one washing

outdoor pool was not clean.

parking lot had ample parking

he also brought us some snacks to help with the upset kids

laundry room and gym were available

everything was close pool,office, and laundry.

it was understandable that they were late in the laundry but being notified at check in would have be great

the pool and spa and the the laundry rooms was wonderful

the dryer was broken our entire stay and there were no laundry facilities close by

had 3 washers 3 dryers guest laundry none of them worked

parking lot nasty

ran, water pressure sucked, too long to get hot water, tub cracked, construction veichles in parking lot, coffee

people smoking weed

the wifi couldn't be picked up because the signal was too weak

machines hotel staff was friendly parking bedding was clean plastic bag in the closet for dirty laundry

helping me exchange coins for laundry

it looked very updated and had plenty of parking.

staff said it was removed because they don't allow smoking, but what about a kitchen or electrical fire

didn't have breakfast.

laundry facility on site

was comfy, coin laundry available on site, easy check in/checkout out, breakfast was good

they even had laundry supplies and snacks that were reasonably priced

there was also a handy laundry room

breakfast very tasty, nice variety of food.

pet friendly and staff was so kind to our dog! got a treat for her birthday!!

no inside pool and it was a little too cold for the outside pool

large and clean rooms - convenient breakfast with decent variety - friendly staff - free parking and

we loved the proximity to the pool and to the lake for walking

very clean. trey was so helpful. breakfast was top notch.

laundry out of order

hair dryer in room couch was stained looked like burn holes on cushion in a non smoking room

no hair dryer, no breakfast except tea/coffee/cake

parking was efficient

has all appliances , good parking lot close to your room

great place to stay. private large rooms. laundry room heated pool large breakfast room

laundry out of order

laundry facilities didn t open until 10am. should be earlier

they had guest laundry services available which came in handy for me

the laundry facility did not work

that they have guest laundry

laundry facilities worked - always a plus

, from front desk down to laundry lady

was a little disappointed with the breakfast

times and every time i go it's a treat i've had my son's 20th birthday party there he wanted a pool party and

the ice machine and laundry room is dirty and not up to date

if necessary, there is a laundry on the property and the hotel is very close to the airport

and the breakfast

excessive loud music playing from a vehicle right in the parking lot

parking was a ways away from our room and room smelled strongly of mary jane

night it sounded like the laundry room was about to come through the walls and my $150 better be back in my

looks like kids run this property and it shows

the staff was great and i even learned how to play pool

the staff was amazing and offered games for the kids to play. rooms were super clean!

looks like kids run this property and it shows

description of the property states that there are laundry facilities and a pool, neither of of those are true

would never stay at another holiday inn express again, especially with kids

parking area

no laundry at all, and there's a gym down the street that has a pool

the wifi barely work the first night but overall it became the best stay

tight parking.

glass in parking lot from a car break in the day before during the day

breakfast was amazing and the beds were a piece of heaven!

location ,clean facilities,breakfast and not too far from my family and the mall, the staff was very nice

breakfast were good and location were is in the perfect spotnoth*jh

parking was convenient to my room

i loved having laminate instead of carpet, full kitchen and not have to pay extra for breakfast which is not

spacious room. small kitchen area. modern

parking was limited due to painting the lines so one section was roped off

the parking was limited because of construction.

november laundry facilities

i loved the spa tub, and the hotel is in a great area. oh, and also, the environment was nice.

opening and closing of the bar

of building when facing the building) needs a walkway and lights so you can easily get to the parking lot

parking is super

laundry room was beside our room and we were awakened very early both mornings to the laundry being

perhaps by laundry service

didn't have laundry facilities which would help out those who are there for a long stay

easy parking and access

parking wasn t free, and valet was 39$ a night.

the free 24hr laundry facility was a great plus

free laundry, pool, great bathroom towels, ample room for my family and dog

there is also a workout room and laundry facilities onsite

laundry all over the floor, trash and food everywhere, beds a mess, it was awful

( although i ve seen that not electric cars were parking there

the rooms were extremely clean and spacious with all the amenities you will need, there is even a laundry room

pool might have been kept a little cleaner and did not know where to pick up pool towels

the room's accommodating for family with kitchen w/table & chairs, couch, & desk

breakfast is always great

this is a pet friendly hotel, and you can barely tell

the games and pool

on top of that the pool was not operable and the bar was not running

went down to the pool and it was closed 45 minutes early

would be nice to have an indoor pool

price, location, the breakfast, the convenience of everything including the exit to get back home