too many kids with no supervision (from the parents and from the staff) they were jumping in the pool, going to

spacious room, lovely location, polite friendly staff, excellent gym facilities with free weights, cables,

the location. the welcome at reception. the free parking and the room.

room was very comfy; breakfast superlative; an all-round lovely stay

could not really enjoy the leisure centre and a relaxing experience as too many kids with no supervision (from

no non -- irish available unable to watch men's wimbledon final or mcilroy winning scottish open golf

wifi connection is absolutely terrible, everything else was just great

really liked the room, we used the bar facilities and also had food there

were there for a concert and when we returned the bar was closed and there was no residents bar

very helpful staff and lovely accommodation. will def stay there again. excellent breakfast.

only that they don't do room service for alcohol

lovely place didn't enquire about wifi i will be back

my only flaw was the lack of room service, but this was so so minor!! ud83dude0a

the restaurant there were kids running about the place, walking on seating and making a lot of noise

love the late check out because you are not rushing to get up early ti get ready to leave

self service laundry nearby

they lost my laundry, told me literally it s not their problem and probably i was wrong

over priced, kids not allowed in the pool from early evening which we were only told on arrival, be sheets were

gym and pool were well maintained and relaxing

every aspect of our stay from the excellent hardworking night porter to the superb waiting and bar staff

laundry arrangements

wifi was fairly poor

the bed very confortable and room service very good

all the staff are very friendly, especially in the bar that night

is a fabulous hotel to stay in with kids

laundry service was

no laundry, no free parking (but we were warned)

no same day laundry, hot and cold water in separate faucet in bath room sink. no mini fridge.

after several weeks of traveling the laundry service provided by the hotel was awesome

hotel advertised laundry service (for a charge) but when we asked we were directed to a laundromat down the

our room was either under or next to laundry facilities which the machinery droned nearly into the evening

couldn t open bedroom window. straight across from laundry room, very noisy at times.

30 it was abit noisy with staff from the laundry

the beds were comfortable, and the room service food ample

free wifi

i ordered room service, lady on the phone was quite rude and abrupt and said you'll be waiting over an hour,

late check out

room service excellent but would like trays removed after meal.

very nice staff and food in bar excellent music at bar for a quiet drink

parking

interested in laundry service but the front desk was unable to provide prices

laundry service is fast and reasonable

laundry at tesco superstore outside machines

large tv, wifi throughout the hotel

good wifi, tv, bed, table, bath, size cleanliness, kettle, parking, staff

it would be helpful to have on-site self laundry services and fans available.

a simple service like getting the laundry done turned into a disaster with housekeeping confused about collecting

we also dined in lady helen restaurant which was wonderful but the kids menu (although nice) was also very

pleasant staff, very clean rooms and so many activities to keep kids entertained.

beautiful pool, well equipped gym, spa on site, and lots of local trails on the grounds for those wanting some

stayed in the lodges which was great, we used the cooking and laundry facilities in the lodge

did laundry when went to bed, water filling the washer screeched for 45 min and every time any water

the laundry washer and dryer worked

elegant facility, excellent breakfast and good service

the staff were exceptional and our dinner at the bar was memorable and delicious

i find hotel beds to be too high making it difficult for me to properly get into them , lack of a laundry service

hotel room packs are slightly misleading- it states the hotel provides a laundry service, but when i asked the

nothing to dislike. wish i had stayed longer to try the spa facilities.

open wifi worked but wasn't great strength.

availed of room service for dinner, limited menu but food had improved since previous visit but theres still

toys & computer games to keep kids entertained

fitness club with pool are 4 mins walk, simple but

the demand that the kitchen be cleaned including the dishwasher emptied is quite difficult if one needs to

the kids loved it

facilities were good including golf course

there are kids at the house that might wake you up around 7 if you have a light sleep

also wifi codes some didn t work but reception give

it was still pretty early and, without expecting much, i inquired at the front desk about the possibility of

there s plenty of free parking out front, i will be back

wifi whilst free was very slow, and the room was very warm as it lacks air-conditioning etc

wifi is strong and the coffee tastes great

cold noisy room (next to laundry), expensive

for a 4 star establishment the rooms are very basic, not even a laundry bag provided, definitely not worth the

also no option for laundry

very comfortable room, and top class spa and pool facilities

dinner in the restaurant, the friendly service, the lovely big bed, breakfast in bed and a lovely modern new

breakfast was great - french toast was a bit hit with the kids.

they had a charming athmosphere in the bar as well as during breakfast

room to front... noisy as bar to front .

noisy kids upstairs

parking was easy and located right at the back

and there was a laundry service too

there was random laundry and stuff left in the hallway outside my room

hotel was very comfortable, spacious rooms, pool & sauna, friendly staff, great

room was great. bunk beds for the kids were a nice surprise.

bringing room service hit the door and spilt half the drinks and didn t offer to replace them or anything

laundry on site, however the staff again were very accommodating and were able to direct us to a

) gave us fantastic local recommendations, including where to grab food and do laundry

also i'm definitely coming back with the kids

excellent breakfast with outstanding service

no pool or halloween celebrations for the kids.

authentic irish bar ,

the location was excellent for easy access to everything kilkenny has to offer and the parking is very handy

parking was available and easily accessible

weak wifi connection, and the long hallways may not suit those with mobility issues.good

great location in the centre of the town, parking facilities on site and a great breakfast.

of towels in the bedrooms due to laundry issues

room was gorgeously designed, room service breakfast was lovely & the staff were very efficient.

the breakfast was just enough with lots of other bits you could get from the buffet

choice of hot breakfast and/or cold buffet with cereal and yogurt toast

the staff, room service, restaurant service and bar service were faultless

laundry being done in a room beside guest rooms very claustrophobic as a result

the room was also next door to the laundry room so was boiling hot

the room was very warm as we were next to the laundry facilities with a constant smell of havez and burning

great breakfast included in price of room

and tv in room keep giving a blank screen could here it sometimes not see it and no wifi when u we re in

remain in the corridors through the day and storage closets are permanently opened to be seen all laundry which

over laundry fans which were noisy, awoken by builders @07:30 hammering and view of industrial bins not

the noise from staff bringing trolleys of laundry early in the morning woke

my friend used the laundry service which is supposed to be same day delivery by 6

arrived early to kilkenny and received a great welcome at reception

we were able to drop off our laundry at a nearby shop, and we found a hardware store

tripping over housekeeping staff and laundry bags in corridors and stairs

the hotel didn't have a laundry service, which is imperative when traveling!

this caused unrest as there was fighting and kids hanging around outside our room

they advise of this on their website, which wasn't a problem, but the hotel was thronged with kids falling around

parking a little far away from hotel.

also birthday cookies included in room

for small kids, breakfast was top class and the grill restaurant was excellent

menu was a bit pricey and not really much choice for kids

grounds , staff at check in where so nice, room was stunning , and room service was brilliant , the breakfast

160 was situated next to the laundry which meant being awoken early to the sound of machines working

room was noisy beside laundry

were located beside the laundry room where we could hear the machines working throughout the day and the radiator

laundry service did not have an item washed for collection but a refund was given and it was done

the rooms were very luxurious and comfy; good room service as well