moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

for us, they was a kids' dance competition on next door, and the bar area was noisy with kids each night

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

no bus service have to get taxi cause i had 3 kids ...

hotel but staff not over friendly on reception , the breakfast was very nice better than i

menu very limited no room service no pool

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was

no room service offered

floors in room, corridor and laundry room next to our room

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

a warm welcome (i received great help when i struggled to log into the wifi) and comfortable room

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff

lovely room with a great view, nice bar area. really good breakfast

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

breakfast was basic and fine but expensive for what it was

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

over charged for room because golf was on, price paid did not reflect in quality of room

explain the parking for car a bit better on internet

first class breakfast

wifi didn't work in the bedrooms

long way from town not given much information eg location of bathrooms, wifi password etc

parking was round the corner so didn't feel my car was safe although it was fine and nothing

bonus point for the location and the gym

gym adequate, though a little small and limited for longer stays

also you couldn t get hot drinks at night time from the bar area and you couldn t charge room service to

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

lovely selection of breakfast well equipped gym

t get laundry done because it was the weekend supposedly

there are no in-house laundry facilities.

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

room was clean and comfortable, breakfast was well cooked and plentiful

point i would make was to make the hotel's wifi code visible in the hotel room

spacious room, clean bright and, huge bed and good to have a tv you can screen share you apps such

design and high class atmosphere, friendly and efficient staff, great beds / gym well

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

really picky - breakfast (which we had delieverd as room service) could of been a little better - small things

the bar was disorganised after the concert and we gave up trying to get a drink.

rated down as there was some sort of laundry crisis so we only had one bath towel between us

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke

to everything , decorated lovely for christmas both inside and out , helpful staff and great breakfast

wifi not included in the price of the room

30 surcharge for early check in for a room that was ready

also the room was next to laundry and they did not respect our rest, we heard the washing machines during night

being next to the laundry room

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

well equipped kitchen, quiet location despite being in city centre

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a

little kitchen in the room with fridge, microwave plates and cutlery

the rooms were a good size and had a kitchen

the little kitchen in the room was handy too

we where offered a late check out free by andrew i think his name was

customer service spacious room, very clean discounts at local restaurants comfy beds fast wifi, nice

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

hotel room clean and wifi available

breakfast was very impressive also

access to a pool and gym

good faciltys pool bar and restaurant and the staff

our laundry for a very small fee

the coffee could be better; the wifi was a bit slow late in the evening;

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

wifi is poor in my room.

location perfect, room service good

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

the place was chaotic with limited staff, ie the guy behind the bar running through to kitchen to help the cook

laundry is at extra charge.

location and facilities. gym and laundry were a bonus!

great having laundry facilities

were clearly put up so you wouldn t need to bother the reception with queries for the laundry, bin etc

the room has a little kitchen the building has laundry and gym!

great laundry round the corner

rooms were clean and fresh laundry every day

a number of very fair priced items in the mini bar my wife had a canned cocktail that was only 2 ideal while

we added breakfast on at check in for the next morning and got given the option of free room service which was

breakfast was very fresh and loved the free room service to our suite

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

loved the fact that we could add on a package that got us breakfast, wifi, 2 free drinks and then late check

kids not allowed in wave bar after 8pm - my son wanted to watch footy

it is a pet friendly hotel and he was checked in properly, nevertheless, they questioned me continuously

nothing, it s very dated and appeared to be party central for underage kids

apologising, but with no suggestion of investigating why they had clean stained sheets from their laundry service

wifi didn't work, reception staff were not overly welcoming

is fantastic, the decor is nice inside and out, even the bar is relatively cheap compared to much more inferior

breakfast was well worth the money and so tasty

availability of late check out, spacious room, very safe area, taxi availability.

cooking or laundry facilities

would rather the wifi just had a password rather than a html login page over unsecured wifi

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

poor wifi. single glazed windows.

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

didn't eat at the hotel or use wifi so can't give an opinion

we got an upgrade and late check out which was much appreciated

the breakfast is amazing, staff are so friendly, relaxing bar area, hotel is central to everything

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

ud83dudc4dud83dude0a also 24hr bar / restaurant and reception

couldn't access the free wifi (tried to on more than one device and still couldn't )

kids running riot shouting screaming banging and staff just allowing them to do it

they set the room up with chocolates rose petals and prosecco for our anniversary tht was lovely

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors

pet friendly nothing was to much trouble for the staff

paid for late check out 2pm but the cleaner called twice before 12 and on the last time demanded we check

the laundry service was very expensive.

lovely facilities to use , the swimming pool and gym

very good all round. excellent helpful staff. good quality hotel good breakfast

great bar and sitting area and lovely pool

no kids in the hot tub at the swimming pool

the guest laundry machines were woefully disfunctional

instead i had to follow sign for laundry basket storage

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

there was a laundry service but also facilities to use for free

souterrain room, next to laundry room with emergency lights shinning all the time

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was

the member of staff told me i would either have to pay 20 early check in to leave my bag or put it in an off

breakfast was superb along with the beautifully decorated dining room, with the christmas

50 room service and the person on the reception couldn't tell me what

close to all amenities, very clean, lovely bar area with friendly helpful staff.

also the tv in the bar area where watched the football world cup was really small they should upgrade the

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

area facilities in bedroom free wifi

good location, there are several restaurants, coffee shop, bar and convenience store nearby

modern equipment in the gym. nice area to sit and talk in.

the early check in as my room was ready when i went to leave my bags.

no laundry on the weekend.

laundry left outside our room for the whole stay

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

kids ate free

great atmosphere in the bar and a perfect location

the expensive tariff for an early check in

could have free wifi.

bed very comfortable. staff very friendly and helpful. gym staff very nice.

the gym was well equipped

wifi could have been in the rooms jacuzzi would have been nice

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

in particular the spa manager who was on the desk when we paid was so lovely

the bedroom was excellent, far better than expected. the spa facilities were also fantastic.

the price of water on room service.

lovely staff, loved the bar and the cocktails! room clean and spacious.

the beatles theme tesco express right next door close to bus and train station kettle laundry close

we arrived at 08:30 and got an early check in which was great as we were tired from travelling

friendly staff and a nice bar and restaurant

the breakfast and staff were good.

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and

a dreadful noise was coming from the kitchen or laundry at

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

wifi good, laundry

the fact you could add room service to the early hours is also a big plus for us

beautiful hotel with lovely pool. great team and fab breakfast.

overcooked dry chicken on the ceasar, and club sandwich felt like it had what was leftover from breakfast

we were short towels for our second day, i know this would have been easily resolved if i called room service

the way i put into the search when looking for a hotel with a pool included, so i selected this fab hotel to be

breakfast was superb

had some dirty laundry left in our room

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

i requested rose petals to be put on the bed a couples weeks before arrival which didn t end up happening

very comfortable breakfast amazing great location fabulous hotel staff very helpful

wifi speed and strength excellent

all food was available within the price as a room service option too

stayed in the townhouse room and it’s ideal for a family with kids

mini bar but no alcohol

team has put in every aspect of the facilities: it would be great to have a pull up bar in the gym

the facilities were excellent, especially the gym which was put to good use during my

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

requested a late check out which they gave and it was really appreciated but the cleaners entered the room

the breakfast buffet style was good

the room service was poor.

hotel friendly staff great bar whilst in city for aintree races will book for next year as soon as is available

55am by a reversing laundry truck - outside my bedroom window

more information in the room about the spa times and for food etc

i put my home number in at reception and wasn t able to access the menu or wifi

excellent choice at breakfast, cooked breakfast buffet was tasty, cereal and patisserie options as well as

breakfast was fantastic and lot of choice

green towel laundry policy, explained by notice was not followed by staff

distance out of town . messed up our laundry and taxi

i got out of bed and it was the laundry being with taken away or delivered

no same day laundry on a saturday

was lovely, menu in the bar was very little to choose from, a wider choice of menu would of been nice

the parking is excellent

clean room, grounds and parking was very well presented

wifi a bit hit and miss in my room (computer connected, phone did not).

tray charge for room service was a little steep compared to other places i have stayed

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property