no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

breakfast was ok. decorations are very good.

parking is free and right across in a locked lot. super pleasant customer service.

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

good taste, too small portions and too expensive the water anywhere is too hot, swimming pool or in the shower

full spa service

the facilities are incredible, restaurant is good and the spa is great.

springs thermal pool was awesome! the suite is huge, from the restaurant food and staff great.

just hanging out by the pool and getting a massage

breakfast was included and they have a 24 hr coffee self service.

was happy with the breakfast, which starts at 5:45 am, and very glad to have a private parking lot with security

clean well run with a nice pool

the gym was surprisingly nice

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

t able to have the breakfast because it finishes very early in the day and the pool was super cold

were traveling to pick up a new puppy so we appreciated the pet policy

the time to service the breakfast could be improved

i wasn't aware when booking that, while pets are welcome, there is a significant pet fee.

my kids enjoyed the pool

i loved the free breakfast

breakfast was excellente

nice walk, good gym room, nice breakfast, very polite personnel

nice walk, good gym room, nice breakfast, very polite personnel

breakfast was very good big room

modern hotel, uncomplicated use of the gym facilities

cleaness and facilities (included the gym)

very good breakfast

clean, good location,breakfast excellent

the only little issue we had was with the parking, don't loose your ticket!

room and gym

breakfast was amazing

decent breakfast buffet, and although doesn t have own kitchen for room service there about 6 different restaurants

didn t stay for breakfast this time as early flight , but highly recommended

it was a sunday night, so bar was closed, no drinks or any food items available

although breakfast is great avoid the coffee it is awful

from room service wasn t the best and a bit pricey, but it was nice to have the option available

i did not find there is swimming pool and not sure if have one

nice; from turning up the volume at the lobby so we could watch an nfl game, to delivering our room service

no breakfast included

was amazing, the staff was super helpful, rooms were beautiful and the pool area was lovely

great breakfast

was no water available at the gym

liked the facility, bedrooms, food, pool, hospitality

it was an inexpensive hotel in celaya with free parking!

also, the gym s treadmill was excellent

rooms, access to the laundry machine like at home

cleaner, warmer pool and jacuzzi.

gym is a trash

the pool was nice

pool, great gym, a real asset for a busy travel schedule

breakfast not really good because during my 5 days it was only scramble eggs, beans salsa and

hotel for a short stay, it has necessary for a good rest, breakfast included, a super market next door if you

was a bit of trouble as there is a gate for parking so i was not taken to the front door

breakfast was very cold and simple and no variety

the breakfast option in the morning wasn t good at all. the food was cold & flavorless.

is a soriana grocery store across the parking lot

gym was very small and i had to leave my id at counter to use it

enough water in the room, limited option of breakfast and stairs not available instead of

modern facilities, great breakfast

clean and spacious room. good buffet breakfast. free parking.

pool was very small

friendly staff, great location and wifi service.

covered parking was dark and without direct access to the hotel.

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure

we also requested laundry service and we asked multiple times about the pricing

the warm pool

wifi didn't work

breakfast was great.

rest of facilities, breakfast and staff were excellent

found the policies with the use of the laundry machine a strange

30 in the morning on sunday in the hotel laundry room near our room

facilities and rooms with huge meeting areas in the bar and restaurant

breakfast it's ok

the bed was comfortable. the bar staff were helpful.

the breakfast is quite good for this hotel chain and the room was amazing

i like fresh fruit in the breakfast

staff were super friendly everything was new and clean breakfast each day was amazing

breakfast room is very small

the gym is not a gym indeed i had to look for another place to train.

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

very nice staff. the food at restaurant was good. and they have a gym.

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm)

area of the swimming pool needs some maintenance

to main roads to and out of the city, room equipment good, the breakfast buffet was very

the food, the laundry service and good price

outstanding things: excellent, fast, and reliable wi-fi, and the daily breakfast buffet, with both hot and cold

we did not have breakfast. the rooms are quiet. plenty hot water.

breakfast was super, lots of choices even roast pork and broccoli

the fresh fruit at breakfast.

i was asked to pay cash at the restaurant and then for room service as well

wifi key out of service 2 times in 5 days

explained a little bit better about the hotel amenities, such as timing and location for the pool and breakfast

they do have free off street parking on site and ac

hotel, quite cheap great service, heated pool and the gym is also great, not really expensive one of the cheapest

laundry was free

doing laundry is free and they even gave us detergent and fabric softener

i like that they have laundry that you can use, and give a one free laundry pod

it offered many amenities such as a gym and laundry room which were in good condition and not something often

laundry on site saves time and money

the breakfast was a bit pool.

the parking was underground very accessible breakfast was good and staff was very polite.

the parking was underground very accessible breakfast was good and staff was very polite.

the parking lot is tight and the bed sheets were dirty

smart wifi

the breakfast was delicious. thank you.

the gym and the furniture

gym is in front to elevator the gym is not open, you have to push the door to open when is locked

the staff is very friendly. breakfast is good. room is clean.

breakfast buffet—-fabulous

lots of secure parking, very clean room, housekeeping excellent

easy to order room service also

great play area for the kids

weather was hot, and the six children in our group and some of the adults, enjoyed the use of the pool and its

the rooms are very small, tv doesn't work well, wifi is slow, gym is unsatisfying

is not a restaurant onsite for lunch or dinner or room service, but numerous restaurants are in walking distance

the room is really good. breakfast and people.

great free breakfast

rooms, good wifi, friendly staff, great pool area that is very well maintained

clean place, centric, with parking

wifi was good and a simple breakfast is included. pruce was a little too high i think.

sin room service

parking lot is awful

- quick check-in and queck-out - valet parking - quiet hotel

parking a little complicated, but this is because of pandemic, i can imagine in regular times must

great gym facilities

the food for room service took too long

everything in the gym is broken.

wifi was challenging

the gym, the walls and wet area could use some aesthetic maintenance

says kitchen however you can't cook no oven, cook top or pots and pans only microwave

great staff , parking and pool. great value for our stay

the pool wasn t warm.

the parking, the rooms size , the cleanliness, the staff .

great staff , parking and pool. great value for our stay

also, i didn't use the pool because it's located through a restaurant door with fogged glass midway from the

the bed was comfy and the pool was a nice touch

wifi service was slow one day

pool temperature

there's no good parking entrance road sign

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the wifi did not work at all and the staff could not offer me a new room with working wifi because the

the room smelled like a strainer. the room has no spare toilet paper. the pool was cold.

comfortable accommodation with good parking and restaurant and bar

also the pool need to be warm up because even at 2hpm it is really cold

also we went there because of a good experience 10 years ago, excellent food thru room

their breakfast, delicious

breakfast selection was good!

removed the breakfast like 5 minutes earlier and we weren't able to eat something there

menu in the breakfast was short

great location, plenty of parking space and very friendly staff

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

staff was friendly all the time, it was so cool to have free cofee and water all the day at the breakfast room

the breakfast offer instant coffee

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

breakfast included

wifi worked well

clean, nice with parking

peaceful, spacious with ac and one of the few to offer safe parking next to historic centro, owner suggested

excellent location, large room with 2 stories, good wifi, parking in the premise.

great location and fantastic staff. i had zero problems with the wifi

the pool area is really nice too

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

the pool is small but perfect for cooling off in the afternoon

we loved having the pool each day

the hotel is pet-friendly, and even though we didn't have a pet, it's nice to know that they are welcome

we had many( wine glasses,wine,ice, laundry services , dining, etc)

valet parking were excellent, helpful and amicable

so i would be wary about booking this for a fam of 4 (kids 10 and 14yo)

the staff is very kind, the bed was extremely comfortable and the wifi was fast and reliable

we had the big room with a kitchen

wifi was spotty, at best, but it did not interrupt our stay at all

spotty wifi in my room

the hotel has a lot of beautiful spaces to hang out and have breakfast at

wifi was really bad.

at the end of our stay we were surprised with an extra charge for our pet that we weren t informed of initially

there is no room service. cold shower. one could listen all that happened at the next room...

no wifi, cold water in shower, no room key (door had to be opened by staff every time

no breakfast offered no coffee, kitchen closed

an excellent location easy walking distance to the major sites and loads of restaurants and shops wifi worked

wifi was not accesible on the bed side of the room, at the small lobby/restroom part the wifi works

wifi worked well

wifi and parking

if the hotel can provide the high quality wifi and parking location, it will be perfect.

great central location. spotless clean. fast wifi.

strong wifi and hot shower

there is no parking, and booking.com said it had.

wifi is weak, but do to the thick walls that is one of the things that make this old building

que es pet friendly

) to our room door fell apart in my hand, and the jacuzzi spa was out of service our entire stay

robes were part of toiletries - breakfast was very tasty on the top terrace roof, i enjoyed the experience -

internet, no laundry service

requested a bottle of champagne, but they only supplied a cheap sparkling white wine the is not room service

breakfast is very good, specially listening live

2/4 days with no functioning wifi connection, and rather poor breakfasts

breakfast was disappointing

to have a small food court and a wing restaurant across the small parking lot

very clean. nice location. friendly staff. good breakfast. hot water for shower. good parking.

breakfast at 6 am vs 6:30 would have helped me.

breakfast have a lot of diferent options

the parking lot was a bit small, and a little far.

i hate being forced to pay for parking, rude and aggressive

i wrote it before room service and it's food are excellent!!!

room service and it's food... delicious!!!

parking , staff, and restaurant

parking is really really small, everyone needed to get out of the car to check spaces and to make a

free parking (there are limited spaces), nice housekeepers, good location.

the breakfast is worth the money

wifi signal was functional

and parking was available onsite

i enjoyed the breakfast in the restaurant