nice staff, good pool, beautiful gardens. very good wifi

wifi was no good

breakfast at the hotel was overpriced and not very good -- too salty to enjoy

the staff was so friendly and helpful! loved the service! complimentary breakfast was great too!

swimming pool was not heated

the gym opposite (and at the time of my stay the nearby the building works) start early in the morning

were closed at the time the room was very noisy, we had loud music from 6am until 10pm from the gym that is

rooms are not sound proof, very annoying with the loud music starting in the morning at 6:15 (gym) and on friday

i didn't like that i didn't have time to get in the swimming pool :(

breakfast is listed as $65 us

and by the way there is security parking for your car if you arrive with it

location and parking

there aren't a lot of places in the parking

and helpful staff nicely decorated hotel and room parking hot and cold water work well wifi works

wifi spotty noise outside horrible

take a long hot shower because it runs out of hot water in 20 minutes it doesn t have hairdryer wifi doesn

seating area around the pool

it is a very atypical hotel, my room was located in a building with 3 other room; we shared a kitchen/living

the wifi connection, the bed and there were not enough dishes in the kitchen to use it properly

use of the kitchen and the all unit to ourselves

did not like that we could not connect to the wifi

our room was just next the motor bikes parking

wifi is unexistent

think the breakfast should be different from onebday to another because having the same breakfast everyday is

the gym facility is also good if you just want to get some cardio and basic work out

room service a little complicated to requests and the food not so good.

breakfast good. room location facing major highway poor. twin bed small.

the breakfast was excellent, the bed was comfortable, it s very close to the bus station.

the breakfast bar was pretty good.

the breakfast very good,the room small and clean

in order to get to the entrance yo have to go thru the parking lot.

the breakfast was good and healthy but it was almost the same every day.

location, parking needed to be validated to be free, nobody say anything until i asked and i still had to pay

gym is very basic

purpose / comfortable / welcoming personnel / nice breakfast / good restaurant / nice swimming pool area for

wifi connection was so poor, some times even google didn't open

they did whatever was in their hands to ensure me and my kids had what we needed

the swimming pool is really small.. still good to refresh.

room service breakfast was just what i needed with a busy schedule

the food and service 24/7 (kitchen).

are two friends and we were feeling uncomfortable about all the sexy parking garages at the entrac and the

ask for tips everywhere (i'm used for it only for dinner or after some help): at breakfasts, for laundry

parking lot to small and the shower sink was to far from the edge

friendly staff, cleanliness, pool.

close to the airport. free parking.

parking and staff

the gym doesn't exist any more

the pool was great, the room was clean.

room service available late which was great for a late arrival

their indoor pool was warm, and we loved swimming there throughout our stay

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

laundry was expensive and i had to go out for

comfortable, staff was nice to us. wifi was included.

nice breakfast

breakfast was average

good breakfast and parking lot

laundry service form said laundry would be returned by 6pm, but the front desk told me (when i

the room had a bar fridge, hairdryer, a small desk and the lighting was good enough if you wanted to work or

breakfast and room service frequently arrived cold

our room did not have a bar service

nice bar with attentive wait staff

the prices of the restaurant and room service are not matching the expected quality

guarded complimentary parking, small quiet fridge in room, 24 hr room service, complimentary wifi

comfortable, great staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24

free wifi and parking

staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24 hr room service,

nice rooms cozy beds nice bar with area to smoke

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

is really really small and there is only one shower head is not really good for travelers with kids

little staff at night, room service very late and took a long time to prepare

food quality of the room service is quite bad (roast beef sandwich) + no 24h food room service (not 5* standard

lack of laundry and washing machine

room service food was horrendous, they brought the wrong drink originally and then the guy who

better breakfast selection

the breakfast was awesome, very far from the airport.

quickly check in, very good including breakfast

laundry service, wrote to have my cotton slacks washed not dry cleaned

breakfast buffet, that the rooms did not come equipped with wash clothes

staff was super helpful, even helped us going to the drugstore for some medicines for our kids

one little soap bar and a tiny bottle of shampoo

as it happened, we held some of our business meetings at the hotel bar and resturant

air conditiones broken, delay in bringing clothes for laundry

staff very helpful and even the restaurant and bar of the hotel were excellent

there's enough parking space and the hotel has a restaurant, room service and an elevator

wifi speed good without problems

the free parking place helps a lot, and you can count on parking service

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

laundry service and valet parking

the staff's attention, the room overall, the wifi quality, the location

the gym

the breakfast was delicious

also gym was good but could be better adding more

i went to the order your own breakfast window and the food was good, but it also took to long; the 1 cook was

good size room, restaurant is good, good breakfast

breakfast is amazing

parking free great stay one of memorable hotel in my

is a bar across the street that plays their music so loud that it is hard to sleep

the parking attendants were kind along with the doorman

staff were very nice. clean. good breakfast also.

no parking space

staff,breakfast and clean

wifi didn t work, tv didn t work, they told me something was wrong with the card key of the

the breakfast wasn t that great

the rooms are well taken care and it includes breakfast.

good breakfast.

the breakfast was good and it s nice that they have a gym

parking seems not to be secure 100% it is no clean, not signals so you can have an accident

bed wasn't comfortable, wifi was poor, television was too limited and stream servi es wasn't runing ok because

no wifi in room which reception staff explained was probably due to high season but i m not sure if

the room was big and they have a gym that actually works

the bathroom is also clean and this place has valet parking where the gate closes late at night for security

breakfast was very good ud83dudc4d

we only had breakfast at the hotel which was good but the coffee not so good

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

the location, the staff, the room and the breakfast

although a small bar of soap was provided in the bathroom, i could not find any shampoo

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

breakfast can be delivered by room service.

the breakfast was limited, but good. the staff was nice.

it had a great breakfast choice too

wifi was awful but compared to other places in the city it s acceptable

parking is avalable under the hotel

the pork meat served with for breakfast

breakfast was great

breakfast was a bit tasteless and limited but in overall totally worth it value for

room service never pick dishes

breakfast was good but not great

breakfast was delicious.

the pet fee was overly expensive.

breakfast was awkward with a constant announcement to pay for coffee on the way out (put it on the

a pet friendly hotel of this quality/value is unusual, and they were very welcoming to me and my dog

that i could speak a bit of spanish because it came in handy in the restaurant and when ordering room service

have breakfast option

to park, was denied first at the security guys, and was told to continue to find our parking, that ment a lot

breakfast included was excellent

the hotel room may need some renovation, but was very good for the price. free parking as well

the breakfast was very simple, the room had little light, the last one had no room service.

ordered laundry of shirts got them folded back not ironed!

bed, tv size, gym.

gym equipped friendly staff clean

rooms too little. i expected more space. mini bar will be nice

there is no frigobar into the room, there is no toilette into or close to the gym.

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

amazing view from the room, pool, and gym. the room was extremely clean and staff was great.

everything was good, clean and nice people. top floor has pool and gym.

room service fee won t be added in the booking totals price until check out.

new facilities, comfortable rooms, good gym snd beautiful swimming pool, very friendly and attentive staff

gym room is on construction

gym upstairs, breakfast is great

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

room service available , room decoration could improve

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

ii liked the space and cleanliness. it is recommended to put vents/fans in the gym downstairs.

the microwave was dirty no utensils in the kitchen

for normal room you should share the kitchenette

kitchen utensils they should put more stuff

they also advertise laundry service that they do not have

parking lot

bad wifi in the rooms, very limited breakfast options

great location, safe, very convenient, free parking

the wifi wasn't working all the time, but is not the end of the world

breakfast was excellent; the only issue was that during the holidays they had too many guests and

wifi failed several times and a little slow, just that, everything else excellent

confortable apartment style accomodations that include breakfast buffet and wifi

ordered omelets & eggs rancheros several times, special orders from the kitchen

its old and neglected, wifi inestable

gym needs some more equipment restaurant was too much crowded

breakfast was changed to room service

staff, very clean in the room, breakfast was very good

having to pay for a hot breakfast as the continental breakfast finished at 9am.

breakfast was good

staff made no effort to compensate and when asked for a late check out

i enjoyed the gym as well

wifi was not good, i have to change room

wish the gym had some foam rollers to be able to stretch but that s about it but other than that i loved

late check out without additional charge

accessibility to a shopping mall, cafeteria area with great scenery also laundry facilities

free gym

my kids love to have starbucks in there as well

dinner at the restaurant or something at the breakfast made us three very sick of the stomach

located close to terminal norte. clean spacious suite. good breakfast

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

breakfast was a little disappointing

apartment was two bedrooms very comfortable, small kitchen and washing machine

place, well-equipped kitchen

the bar in the rooftop play live music until 3 am on a weekday:

central location, nice tarrace, very good breakfast

good location, breakfast good, nice roof garden, friendly staff

at night it gets loud because they have a bar in the hotel

big room, confortable, clean, great room service.

good restaurant. good room service. great shower with strong pressure and lasting heat!

the wifi does not work in the room, just on the lobby and hallway.

the wifi

room service was rude, i had to request 3 times for extra blankets and towels because they didn't

it was nice and clean, room service was nice too

the breakfast, the shower, the enormous bed, big space, and i definitely didn't enjoy 100% since i

upon checking in we were given a long list of does and don't for a pet

room service was fast

nice gym and rooftop lap pool

the breakfast had so much variety and was fresh, unlike some included breakfast

breakfast was ok, not quite as elevated as the rest of the experience.

wifi, drinks, breakfast it has become one of my favorites hotels

best parts of this hotel are staff and breakfast

breakfast was absolutely incredible

early check in was offered, and the staff were great

they need to be more transparent about laundry services and fees

very expensive laundry service

the breakfast that was included with our room was delicious with a big variety of choices

a bonus was the use of cell phone that the hotel provides for customers to have free wifi at all times and

weren't the highlight - ours was also a bit cold and amenities were scarce for the price, our kids' room lacked

room was a bit noisy and when we asked for the laundry, one of the staff told us our things will be the ready

and daniela were very helpful and responsive to our needs, and jony was great at preparing breakfast for us

i was traveling on a budget so i wanted to get a room with a kitchen so i can cook

poor breakfast, it s almost none

a suite with well made furniture, comfy king bed, two sofas, a couple of comfy chairs and a small kitchen area

staff, excellent breakfast, large comfortable room, spacious bathroom and tub

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more

i expected a better breakfast (included) for the amount i paid for my room.

service at breakfast was extremely slow and the food was unremarkable / below average

no bar in the lobby. would have been nice to order a cocktail at a lobby bar.

the complimentary breakfast had a great variety of items

noted above, a small bar would be nice, although there is complimentary mezcal offered every evening

they don t have any sausages or bacon for eggs no room service at

although there is no restaurant, the hotel offers a very nice breakfast as part of the room rate, and brings

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

old, ragged sheets. wifi not working. only 3 channels of local tv

hotel's wifi was spotty

was only one morning when the breakfast came out after ordering nearly an hour late

pillows, breakfast, service at restaurant, reservation agent.

bed comfort, shower, gym

the breakfast is too slow

breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous

very good gym

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

breakfast was great, location was very good in the diplomatic area.

breakfast was delicious

i like that they did my laundry at my request

breakfast was very poor and there were any tables in order to have breakfast in the saloon

it was noisy as doors are very thin. breakfast was so-so

location super good and i haven t try breakfast. well i did not know if there breakfast

breakfast was good but at another hotel not far away