also the restaurant, bar out outside cafe was closed

we were there over the ascension day holiday in mid-may, so it was very quiet and we ate in the bar for dinner

place very clean lovely location young bar tender was very helpful had room service the food was lovely didn

bar at the hotel opened at 11

nicely decorated reception and bar area, good sized rooms

the wifi was horribly inconsistent.

the rooms were spacious and comfortable, the kids really enjoyed our stay here

bar fridge

were a family with two kids: beds where all individual there was no care on making a couple bed for parents

wifi worked 15-20 minutes then there was disconection for 5-10 minutes

wifi ever (unacceptable for the 21st century) very hot room at nigh (even if they claim they foxed

room service was also quick and offered just what i needed

the wifi was unstable at times.

great breakfast, room service was fast and the food was pretty good

wifi was a little spotty.

laundry service was awesome

laundry service, however, my white pullover came back (washed) slightly blue

wifi speed was great

location, helpful staff, comfortable bed and good wifi

staff in the bar area despite the language barrier did their very best to understand us & were helpful &

central. clean. comfortable. excellent breakfast. lovely staff. would definitely stay again.

chose it for the rooftop pool but it was falsely advertised as a pool

the location , design, cleanliness, lighting was immaculate. very good fitness suite.

pool is shallow

no functioning elevators, food, or spa service

wifi ok

there was a fan, a fridge, wifi and charging points

wifi connection didn't have signal in the room where we stayed so every time we wanted to catch

the very heart of the city, next to number of bars and sightseeing locations), the breakfast and the absolute

the breakfast was phenomenal and all the staff were truly helpful and pleasant

excellent location for visiting the city, shops restaurants and bars, comfortable room, good breakfast and

location

unreliable wifi connection and uncomfortable room temperature(no heating)

the bar wasn t open but they very kindly us ice.

place, great location, fabulous tapas/wine bar at end of the street near the cathedral

the location! the balcony, and the wifi was good.

wifi

very atmospheric scene, just steps to great bars and restaurants, including piscolabis in the fantastic pasaje

since it was covid-19 time we did not eat at the hotel but ventured out and finally found a tapas bar that was

wifi didn t work initially for me, but some friendly ladies at the front desk fixed that

i couldn't connect to the wifi.

location, have stayed before, lovely staff, very accommodating, breakfast was lovely, the bar and terrace are

an extremely well stocked bar and a mini bar in the room that, for a surprising change, wasn t a rip off

great wifi and pet friendly

the kind woman on duty friday afternoon helped with wifi big help

breakfast really low grade. no wifi code given.

apparently being pet friendly our dog was not allowed in any area of the hotel, not even the bar, so we did not

great location pet friendly secure parking

would be good to have access to an iron and ironing board rather than to have to use the laundry service

proofing, helpfull staff even in other languages, excelent food quality at the resturant and good laundry service

the bar was very cheap i was well surprised

multiple people of the same family could not use the gym simultaneously due to covid restrictions, which makes

couldn t get the wifi to work

wifi was spotty

wifi unsuitable for working purposes and very intermittent service

erraticy wifi.

great location, very spacious, mini-kitchen, friendly helpful staff

sized fridge and kitchen was a nice surprise

gym equipment is limited - not a

location, cleanliness, good-sized bedrooms, nice gym

no covering of wireless at room service phone doesn t work

wifi isn't great but that's a minor issue

there was a varied and tasty breakfast and the bar was useful for use during the day

surely they should have got intouch with the kids teachers who were looking after the kids

when trying to get room service to have breakfast in the room

city centre great location good bar and restaurant secure parking

the bar is lovely for a drink or good light meals too

wifi on the second floor was awful; it kept switching off and on

pet friendly and an excellent vet a few doors down who do all the paperwork etc for your return

onsite ev charger was great and the hotel was clean and well

a private party and there are no others in the vicinity of the hotel so it was tapas in a little bar for dinner

although the hotel did not charge 25 eur for our small pet we ending paying 15 eur for this change

we waited half an hour for room service which was a sandwich and cold

especialy for the gym we booked this hotel

pet friendly

i gave facilities 3 out of 4 because the hotel has no bar - but in practice we wanted to eat out at the

no bar / no restaurant open during the day.

where to start: the hotel appears to be pet friendly but it is absolutely not

staff were very helpful, especially for sorting laundry which was returned within a couple of hours

the bar closed from 6pm on saturday til monday and there is no other establishment in walking distance

wifi good

restaurant closed at 4pm had to make do with a sandwich from the bar only to find out that the bar closed for

was relatively low reflecting the location but the bedroom, the cafe and gym were all very good

the facilities were excellent, we had our dinner in the evening at the bar area whilst having a drink

where you can eat other than outside with pets, shame as bar is nice and you would certainly spend more money

is lovely, we arrived late and was disappointed no water in mini bar but apart from that all good its are 4thtime

beds are comfortable and wifi works well.

bar prices good and reception staff on arrival very pleasant and

the gym was too hot with small selection

modern rooms, clean and comfortable. gym was good.

spa opens only for weekends

restaurant and bar closed which wasn't noted on the website when we reserved. very disappointing

bar and restaurant staff were not very helpful and not very welcoming

secure gratis parking and a free mini bar, and the plunge pool and fitness

very nice hotel. safe parking.

good parking and wifi

to feel very welcome as soon as we arrived, under ground secure parking was perfect for us as we travelled on

lack of info in gym. couldn't get machines to work.

a cosy restaurant and bar with a

a cosy restaurant and bar with a good menu

was good for the spanish summer :) good ambience in the hotel bar with fair prices the breakfast was basic

breakfast was not included and eaten in the bar area which was very basic and not very pleasant.

the have a good place for the kids (2-10 years old)

the have a good place for the kids (2-10 years old)

in fact, later in the evening we had some beers in the bar and were given two free tapas (i think)

is an extra charge of about 5eu to use the pool and sporting area which is a bit unusual given the hotels name

however barman most helpful and allowed me to order dinner from the room service menu and eat in the bar

they thankfully left about sunset were very noisy with kids running around hotel screaming

the bar and breakfast staff, as well as reception are warm and kind

easy free parking and good sporting facilities on site

free parking; good wi-go

refund us ( we were a party of 4 ) so we had to leave earlier than expected so we could find a bar and have

we were not given the wifi password and no way to contact front desk, we arrive past 10pm

free parking and safe, quiet area

i traveled by motorbike and it would be nice to have a covered parking, but it was ok anyway.

very accommodating for families with kids

very accommodating for families with kids

wifi signal

the bar is in the hotel reception and it's a bit noisy

excellent wifi

no laundry, some of the staff was unfriendly

no warning at check in that there were kitchen problems which would have allowed us to find an alternate

expensive deposit to use the pool towels ( 20/towel)

when i told them wifi didn t work in our room she moved us to a suite at no extra charge

nice pool

free parking on site

this hotel several times because of its distance from santander north or southbound and ease of parking

great bar - didn't use the restaurant as it was closed but did eat tapas in the bar which was lovely

breakfast is a bit basic and the wifi works poorly.

easy to find, plenty of parking.

the hotel was very pet friendly, clean and welcoming

bathroom had spa bath, but hand-held shower was unusable due to sloping ceiling

pet friendly

clean spacious room, friendly and helpful staff. pool facilities a bonus. great value for money

loved having access to a swimming pool, underground parking for the bikes (you do need to arrange this in

location hotel and room spotless nice little bar and several bars within 300 metres

nice bar attached to hotel with decent prices

simple but clean and tidy, good wifi

bar prices very good as were quality and price of tapas

no wifi in rooms

it was a shame that i didn't stay for the complete breakfast, but they serve something if you need to go earlier

minute booking i liked the fact it was pet friendly although i didn't have a pet i will use in future with my

enjoyed the breakfast lots of variety

the breakfast was exceptional

they had a lot of fruit and fresh breakfast

in the bar is a bit limited - restaurant doesnt start serving until late

i like very much the style of all building, beautiful dinning room, very good breakfast

a large selection of food was available for breakfast

nice outdoor pool (but only open from 11am). good wifi.

are well fitted out for relaxing or working, good lighting and comfortable chairs, also the mini bar is convenient

wifi works well

not a problem for us, as the staff were extremely helpful in putting together some simple bar food - ham, cheese

the wifi in our room was barely useful (no coverage).

parking good and at hotel.

com form says no parking available which is completely