staff went in to clean our room and drop off our laundry and left our door open all day while we were sight

between rooms very audible from the next room as people talk no balconies no where to dry laundry

excellent pool and pool bar

kids pool area and access to beach

great swimming pools for the kids and jacuzzis for the adults

laundry prices are expensive as they charge per item instead of fixed price as other locations do

brian arranged an island tour for me, my laundry was done on time

the breakfast is just the basics

all around an excellent experience. breakfast cleanliness of the room, staff, amazing.

the breakfast is not good

poor breakfast and a lot of bugs around you when eating

nice pool

the hotel provides towels for the beach/pool, chairs, coffee table as well as

sometimes the music around the pool was too loud

are also allowed entry to the pool, making it less quiet

the pool wasn t clean. the flies are very annoying

the breakfast was yummy and a good portion

very near cartagena; beautiful clean beach and pool; excellent meals though slightly more than we had been paying

does not have warm water, breakfast is one of the worst we had in all colombia, both beach and pool space is

pool looked dirty never went in

beds are very hard and uncomfortable, bathroom does not have warm water, breakfast is one of the worst we had

relaxing space, nicely appointed rooms, pool surrounds and shady breezy places to rest

yoga mats are quite old and only get cleaned once a week :( we eat vegan and had zero breakfast options / very

ac was leaking and the laundry service damaged some of the clothes

you're doing laundry

the bar close early

2 kind guys in the bar area brought orange to the table on a morning/ made coffees in the evening

location, plenty choices for breakfast and room inside and outside with placid surroundings beside the swimming

wifi didn t work

breakfast was excellent

bed room, pool, breakfast, i liked all

wifi is fast, but does not work well unless you are near to the door

on the toilet and the door has huge gaps and there is a big open window to the bedroom poor wifi reception in

the breakfast was cooked to order and excellent!

wifi wasn t working and room small

location. free breakfast. free wi-fi.

wifi is not working good

value, breakfast, the server at the restaurant, clean room..location

there's laundry services available for cheaper down the street

wifi in the room was almost non-existent and the shower was very weak

highly recommend going to sunset bar sky bar at elsanor

wifi was unreliable and was very slow at times during the day

everything was fine, the room, the wifi, the location, the breakfast. the staff.

says they provide a laundry service but it is an outsourced company and the prices are crazy

place was clean , staff great, good wifi near old town

location right in front of a good beach. breakfast was good. pool was nice and clean.

pool is clean and has all amenities with access to the beach as well

is very family-friendly, which is great for families, as a young couple, we found the noise from kids a bit

good laundry service and lovely construction

laundry was a little expensive.

breakfast buffet. location, staff.

was no help for the 3 adults +65 to take the luggage to the second floor, the second day the room service knock

also the rooftop jacuzzis were so dirty that you wouldn't even put your pet inside

due to our evening flight they provided an acceptable solution for late check out

if you get a room with breakfast included, they don't have a menu

good breakfast.

really old, the pool is disgusting, bathroom needs some love, the free breakfast is far from being good

the lady in the kitchen was very slow to serve breakfast

the wifi, the space in the bathroom, the cleaned building, the location and the easy access to the

the hotel's bar and swimming pool close at 9pm, never had a chance to use them

room was clean, bar and pool were nice and location is good.

swimming pool did not have much space to lounge. the bar next to the pool is poorly equipped.

wifi on higher floors seem to not be the best

when checking out, they also asked 350,000 pesos per room for the laundry

family room size was excellent, easily accomodates 2 adults and 4 kids

the animals and the kids playground were such a great treat. the pool area was comfortable

breakfast buffet was good

i saw many electrical wiring without covers which is a hazard for little kids

lovely clean simple room, ice cold aircon, wonderful little plunge pool to cool off in

super nice staff, great breakfast, cute decor, hot water, and a great location

great staff, good breakfast

very clean, walking distance and free breakfast

staff and breakfast

they didn t explained correctly how to get the beach towels or how to use the laundry services, extra time

there also was no wifi in my room

lifeguard is kind and on the ball - very very comfortable bed and air conditioning in the room - bar generous

wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel

and hair dryer did not work - ac does not have a remote - wifi sucks - food is terrible, at least breakfast -

super clean, wifi good and staff are nice.

the nice staff. strong wifi connection.

great location low cost basic, but air-conditioning and wifi fine good security

no hot water in the shower and no telephone. the complementary breakfast/coffee was cold.

close to all the restaurants. breakfast in the morning. staff attentive to our needs

aircon and wifi

reasonable price, breakfast could be improved no safe in the room

but serviceable breakfast

the lady who did my laundry was lovely.

great staff, superb location, excellent breakfast in the morning

the wifi was weak at times or didnt work at all in the night.

the hours for using the pool.

breakfast is included and repetitive with a rice with meat, scrambled eggs, some kind of meat but

they had a laundry service which was nice

breakfast is ordinary, but not too bad for the price.

nice little swimming pool

great breakfast...friendly staff....clean room...great location

rice for breakfast is a bit hard butter the rest of the food was great

breakfast was great

great money value. nice breakfast and good location.

they offered late check out for an extra fee (60% of the daily rate) which was lovely since you can enjoy the

and the wifi and breakfast were very good also

its clean definitely comfortable absolutely secure and the wifi worked great

staff is really nice and they have laundry service

good breakfast, nice

breakfast was basic but good and fresh, fruit, coffee, juice, scrambled eggs and a roll

the wifi in the rooms was not great. i had to work on the patio above the lobby in the heat.

no wifi

very friendly staff, clean place and room, close to the beach and restaurants, good breakfast

excellent breakfast. confortable bed. nice wifi signal. polite and helpful staff. well located.

nice breakfast and attentive staff, the place is clean and comfy.

i d like to see more option for breakfast but it was nice cuz it was included!

better breakfast, working tv, better internet,

the breakfast is okay-it is not 5-star by any standards

breakfast staff and how helpful they were

worst breakfast ever

wifi constantly wasn't working

the breakfast was mediocre at best, scrambled eggs, bread, and fruit everyday

laundry service was super expensive

the staff is amazing! breakfast is very good

nice bathroom, good wifi everywhere, great breakfast staff very helpful towels available for pool and beach

swimming pool is small, but has shade, and is often pretty empty

value comfortable modern room, nice bathroom, good wifi everywhere, great breakfast staff very helpful towels

laundry service a bit slow and overcharged for items we didn't have cleaned.

laundry setup mis communication

the added 50% charge for laundry without telling me but the manager took it off after i escalated the

reception is nice but they are not half as kind as the restaurant and bar

the hotel is beautiful, the food (breakfast, room service, bar food) was amazing and delicious

the laundry service could be more frequent.

the lack of compensation for inconvenience with the overpriced laundry service was the biggest disappointment

great people, location, room nice and clean, pool, bar.

front desk staff needs to be more friendly price of mini bar no airport shuttle

the water pool seemed to be kinda dirty

data mobile signal - no wifi - bad customer service in the reception we gave our clothes to their laundry service

and you have laundry service next door of the hotel quite cheap

laundry service is good but expensive

the good side of this hotel is the nice pool, but it is small so you will inevitably be splash by kids playing

also the breakfast is delicious

me to pay for some towels just because they had makeup, when that hotel is supposed to have a laundry the toilet

poor internet, there is no laundry service even though it says it s advertised

beds were incredibly stiff and uncomfortable, and we had to ask for our laundry to be returned at least 5 times

breakfast was simple but delicious, with fresh fruit, coffee, and local options to start the day

the wifi never worked.

bar tender was very nice

the wifi didn t work inside the room the pool closes too

the food from the breakfast was great however our plan didn’t include lunch or dinner, which we thought was

breakfast service, so slow to attend people

pool is on the small side, not clean, quite greasy and gross at times

the breakfast

breakfast, super

noise especially when next door bar was having live music. impossible to sleep until 1:00 am.

good breakfast

breakfast needs more options

too many street hawkers/vendors out front and along the beach. rooftop pool was a bit shabby.

here for a day before our baru plans; close to restaurants, great pool and food (breakfast was amazing

the bar closed too early for our liking. pool far too small for the amount of residents

breakfast, room and location very good

the wifi was a bit sporadic one day and i wasn`t able to check in for my flight until much later but in

no hangers or laundry bag in the room

the laundry service is too expensive

- the wifi is really unstable, you get disconnected a lot and it is intermittently slow

clean property, good location. rooms are clean, staff is very friendly and breakfast is good.

- not really an area to relax around it and would be much better if it was properly outside wifi wasn t reliable

very good for the price. nice breakfast and location.

wifi was good

swimmming pool

everything, crew support, breakfast, room, pool, everything is ok.

breakfast is fair

the breakfast was free but not great

the breakfast, it was always the same, you did not have options at all.

good breakfast, excellent location

breakfast was great very delicious, at first they gave us a really bad looking rooms and

it was well located staff was friendly breakfast was good

first room was very close to the laundry facility, and around 1 am, i could feel the vibration

the size of the restaurant kitchen was small, they couldn t make eggs to order

gym is small, it could use another rack of weights up to 35kg dumbells but otherwise it was

also, not the hotel's fault but i stayed there when a ton of high school kids were there for the holidays

check in took forever, asking for a letter for proof our kids were ours

wifi was good

good breakfast, an excellent neighborhood, epic views, a casino, well decorated, a swimming pool, etc

pool area is only okay, used it many times, but gets cold from the breeze when the sun goes down

wifi is not really working in the rooms, we changed rooms two times for better wifi

we enjoyed the location and casino.

security by frontdoor, high payment for laundry. hotel around have much better price

the pool need a little love

not very friendly staff, property was not in great condition. gym was not quite a gym.

however, the pool was a good alternative

service, the room, the noises, no private beach area, pool full of kids, safe/tresor was broken

of the reasons i chose the hotel was that i needed laundry service

there is also a great laundry service across the street on the same block (trust me, with the humidity in

the room was cleaned every day and breakfast was good and fresh

wifi was very weak in the room. the ventilation in the bathroom is extremely loud

wifi was terrible. there was no possibility to hang your wet beach clothes or towels.

laundry service available

one problem is, wifi wasn't working on my floor

the laundry was very expensive ud83dude14

i had sent some clothes in the morning for the hotel s laundry service and it came back later in the evening

overall i had a good experience the room was very clean and staff helpful as well there was a gym and pool that

overall excellent hotel really enjoyed the pool close to all.

no wifi in the room!! windows need cleaning on the outside

the property is in an excellent location, the breakfast is of good quality.

breakfast no good , bed good but blankets no enough

i went up to the top floor i saw a pool but i was immediately surprised because it was dirty and beer can was

food, pool.

breakfast was good for the money. wifi was good and free

- the laundry service was good, albeit at a cost

i enjoyed the active wifi, also

the beach - all rooms have a view on the beach plus skyline - the room is big and food is okay - wifi works

i loved the view and the pool area is very nice

wifi y tiempos de espera

i like that the hotel will do your laundry if asked but there is a fee

no pool either, only a jacuzzi on the roof and a couple of hammocks

good location and wifi service.

no pool, just a jacuzzy

didn't like the way kitchen staff wanted a delivery fee for room service, i think that was a con, and the

beds are super hard and breakfast needs to be better.

also if you have a car, you have a parking lot that you can use

don't like the breakfast, it's a lot of quantity without quality

wifi (when it was working)

and it has bar staff

the staff knocked on every single door to ask you if you need the laundry service, so be ready to be up around

knocking on the door at 8 am asking for laundry.... on a sunday.... pleople sleep!!!

hotel charged 50% extra for my requested laundry service, claiming this extra fee was a holiday fee because the

laundry is 9am pick up 5pm drop off, our experience was pick up one day and after 6 phone calls to

the house keeping would either wake me in a daily basis for laundry or something even if i had the do not

late check in, laundry not great but they refunded the charge

were a little unlucky with the laundry service with a dress being torn and two shirts coming back with strange

late check in, laundry not great.

the poolside bar has great winds and views

lots of pool areas to enjoy - large pool near the bar for more action and music, two smaller pools for more

a vehicle from the port of compas, so the location was convenient for that, as well as the secure parking

secure parking was very good

wifi worked about 30% of the time, air con worked about 50% of the time. floor was pretty dirty.

pool, but you can use the pool in the sister hotel in the old town which is absolutely amazing

good location good breakfast comfortable bed

pool area is quite small, so if you come to relax at the pool, this is not the ideal place

room, awesome bathroom, good breakfast, nice area, quiet

good, clean pool, just not great for sunning during the day because of the layout of where it is

and his wife were so helpful to us, sorting us taxis, printing our plane tickets and doing our laundry too

laundry was washed and dried within hours

they also do laundry and have a fully stocked kitchen for your use

nice and friendly staff; breakfast was good; the room was clean and comfortable

breakfast should be included and coffee out and available all morning

breakfast was great, we loved the fresh colombian 'arepas' we had every morning

wifi was slow

hotel was exceptionally clean, staff spoke english, the hotel was very updated, the breakfast was not your

the pool is

pool opening hours should be later

the cleanness of the room ,the good air conditioner and the wifi was okay.

breakfast was great

the pool wasn t clean

rude staff, below average breakfast, awful room service and appalling and overpriced food

i would go to breakfast between 8 and 9am and it never really

wifi is spotty by the pool view rooms

room service was great the food was good too one day the breakfast was poor but another the

pool was nice

they had a pool

one could use the pool of be outside until the evening after they left

well maintained pool area

took over 30 mins to check in, no elevator, key didn t work for room, dirty sheets, wifi password only in

laundry service very expensive , and in the first room the sound when the people walk in the second

a little but was that i had to ask three times for my laundry to be brought up to my room, again this is just

light at the bed does not work, there was no iron in the room as us was told, fridge very loud - laundry service

room and bathroom, very comfy and big bed, air con and wifi working very well, rooftop swimming pool with a view

room is outstanding and the breakfast exceptional

wifi quality was at times inconsistent

breakfast on the roof terrace was relaxing and good value

traffic very noisy, casino downstairs little noisy

breakfast was amazing and the staff were so kind and helpful

breakfast was good and the breakfast lady very nice

responded two days after it s happened ) so he just sent the clothes that got wet to the laundry, it felt

great comfort in the rooms (big beds, tv, wifi and air-co available)

breakfast as well was delicious, a spread of fresh fruits, cereals and yoghurts + coffee, tea and

they cooked us breakfast every morning and answered questions about local tours etc

the breakfast was fresh and varied

the room had no windows, it overlooked the laundry room.

very poor breakfast

suite rooms and they were connected by a door, which was perfect because we traveled with our 2 kids (5 & 6

suite rooms and they were connected by a door, which was perfect because we traveled with our 2 kids (5 & 6

in room wifi did not work

the laundry service that says free under facilities on booking

clean, big room. the kitchen service very good. kind and nice.

rooftop bar was not in service and no place to even sit

who work in hotel business in colombia are topnotch in giving excellent service; beds were comfy; wifi worked

breakfast and coffee were good