riding elevators with cleaning people with their big loads of laundry

the gym and laundry were a great value

front desk was out of laundry soap. if i have to name something

the pool

starbucks and bar immediately to your right

i was always asking them for things: roll out beds, laundry detergent, extra days etc

laundry service..

room was across from laundry so it was very noisy

asked for a room near the laundry i got a room right across from it the machines are only $1 each the beds are

smal refrigarator lots of cable movie channels great free breakfest laundry is

needs to be a work center a workout room and it only has an outdoor pool and malfunctioning dirty laundry

vending and laundry was not available and very dirty

the laundry room & vending machines

washers and dryers weren't working and she went above and beyond to assist us in getting our laundry done since

staff was great, they are pet friendly, and it was very clean!

arianna at front desk and laundry staff very helpful and friendly

also it would have been nice had the bar been open later as it had such a nice seating area inside and patio

shower and cold water in handwash sink in pool area

the location is great. close to everything. allow early check in. quiet rooms

can t think of one thing other than the homeless people that hung out in a nearby parking lot.

laundry room was down, no extra pillows, light bulbs didn't work in room, door handle had to be

laundry out of service

a guy in the laundry room in his underwear touching himself as people go by coming off the elevator hangs out

the pool and hot tub were open. laundry was available.

great place to stop and stay for a nice bed and a good breakfast.

laundry room unavailable. not a great breakfast selection if you don't eat waffles.

one of the dryers at the guest laundry not performing well

that the laundry room closes should be open 24/7 !

lot of facilities were out of order including the laundry room and a door to come in from parking lot i was

the best part about the hotel was the laundry facility.

breakfast in the morning had little variety

was very clean, the staff was friendly and vert helpful, the breakfast was perfect and can give no complaints

breakfast is wonderful

they made arrangements for us to use another hotel s pool while their pool was closed

clean, quiet, and good breakfast.

cold breakfast. dirty laundry left in front of my room.

breakfast got cleared away by 9am on our last day which for holiday makers is too early

there were no potatoes or biscuits offered for breakfast

new property. gym and breakfast were decent

breakfast was good

people mind their own business and the laundry room.

it did not have a pool or jacuzzi. the front desk did not have change for laundry machines.

the front desk found two light fleece blankets in the laundry room

in house laundry room

there's a laundry facility, a gym, and the breakfast is stuff other than just cereal and waffles

friendly and helpful staff, comfortable, easy access to every day laundry trash ect

they try to nickel and dime everything at this property, including laundry, which is really a dollar more

angle or it doesn't work) -covid19 limits access to certain facilities (ie 2 people cannot be in laundry and we

early morning breakfast should have longer hours. fan in bathroom effective but loud

breakfast was convenienty located

people taking cloths from laundry

property was somewhat dirty, especially the laundry/vending/ice machine room

was no vending machines, you had to have them unlock the laundry room and for a place to say no pets is a joke

in the bed spread, sheets, table, burn marks on most surfaces, guest laundry closed, no trash can in room until

she was high the whole time and crying and the guy said his name was jose for the night laundry

laundry facilities down for several weeks, over a month!

laundry still broke and trouble with their system communicating with booking.com!

would have liked to have had a coffee pot in my room and the laundry room was closed for repairs

girl checking me in that reimbursed me out of her own pocket for the broken laundry detergent vending machine

the laundry room has been out of order for a long time

comfy beds, free guest laundry, stylish courtyard with gas grills & a gas fire pit

free guest laundry is commendable

room was just the right size for 2 for a week stay loved the free laundry

laundry is onsite too, and a pool/hot tub

laundry detergent could be provided in room

jim was very helpful with the laundry app and getting the machines working for me

one checks on the pool at all

temps were perfect in the room, very clean, pool was relaxing location was great

they let teenagers play aggressive football throwing in the pool, so my 5 year old couldn't swim

bfast was good. kids loved the different options. front desk was helpful as well

staff and the free laundry facility 24 hours a day

i also loved the free laundry facilities

free laundry

laundry room on-site and was free to use

loved the gas station being adjacent to the parking

the laundry room was down to only 1 working washer and 1 working dryer.

swept; people had loud barking dogs throughout the night; only one washer was working; the guest laundry room

the staff and room were very nice. my kids liked the breakfast, and it was a good location.

parking was easy, and the room was updated and clean.

the young man in charge of the breakfast did an excellent job

gym could use a little love - some of the equipment is pretty worn

our stay, but, kids were running around and disrespectful

the sidewalk an parking lot wasn't cleaned off from snow very good at all.

we were checked in quickly and staff was friendly. my kids loved swimming.

hot tub wasn t working, we had to switch rooms due to our ac not working, bar was very

laundry and pool closed super early

was clean and comfortable and i liked that they had a laundry room to wash clothes,it made my stay more convenient

it even had a laundry room

did not like the fact that the hotel does not have security cameras in the parking area for trucks with trailers

our room was very clean, had everything we need and breakfast was also really good

plenty of space to lounge around by fire pit, pool/hot tub, or inside

we wish there was daily housekeeping, and extended bar hours

well lit parking

i am not sure if they just put chemicals in the hot tub and pool but it literally burnt my eyes and skin

lady at the bar delivered the most excellent customer service

no laundry facilities for extended stay.

no dirty laundry bag, shower head is dirty, i think you guys may have contaminated water

no laundry service

they advertise room service, laundry services, a pool, and vending machines however i was never provided with

jenifer a bar manager or mod. was borderline racist

the laundry area was available but didn't work at all. the breakfast was good

everything was dirty: towels, sheets - covered with yellow stains (looks like an old blood after laundry) the

noisy next to laundry room

not enough parking lot

this made the parking lot and sometimes indoors loud and a bit chaotic

i was on the 5th floor and it sounded like i was next to the laundry or furnace room

room service breakfast from the on-site restaurant famille was delicious and fast - which was

large clean room with a great view. friendly staff and great room service.

every piece of gym equipment needs some work must not be used often

restaurant and bar were great

thankful there was a laundry

nice staff no laundry available

there was nowhere to sit while using the laundry facilities, the only part of the hotel that looked nice was

laundry room door didnt lock and the lights were out, while i went to the front desk to ge hange

overall layout of public spaces (eating area, lobby, laundry).

we both enjoyed the pool, the hot tub and found that a convenient time to do laundry nearby

i really appreciated the convenience of the self-service laundry and the ample parking available on site

we both enjoyed the pool, the hot tub and found that a convenient time to do laundry nearby

the breakfast was just ok. lots of variety but not any flavor.

it was nice and clean. easy to get to. parking was good. room was nice. pool was nice.

washing machine was out of order during our stay so we had to go to a laundry mat

the places i needed to be that was good the staff was great location great had a hot tub pool laundry and was

tried to charge is $3 for a genwric laundry ppd

and not useful laundry facilities (only one washer and dryer / not way to use it as the pay method was only

laundry was available and exercise room available also

laundry room was also close to our room

need to empty trash daily. i get saving on laundry, but garbage needs to be daily.

to the front to get coins and then go back up to the 3rd floor to wash your clothes and the laundry room was

the laundry room was useful and cost $2 for a wash and $2 to dry

how far away the laundry was

laundry room was not very clean but didnt change my rating of hotel at all

facilities: guest laundry, swimming pool with jacuzzi

only thing that would ve been nice to have was guest laundry facilities

location, they have a laundry room, we enjoy the free hot breakfast and free hot food and cold beverages in the

up, check in was a breeze, free popcorn for the kids in the lobby

was very rude and judgemental which made it very hard to stay when i really wanted to also laundry machines were

definitely loved how there was a guest laundry room

appreciated our room being on same floor as laundry room

of clothing that were in our bathroom that misteriously vanished and when we asked if the general laundry could

have used laundry, which is a commercial size, but the performance was not that great

the location, the room, the pool and spa, the staff, and the breakfast.

breakfast seemed a bit disorganized as they were shortstaffed

rooms could use some updating, and they need to put some of the pet clean up areas outside, but other then that

beautifully decorated lobby and bar area, really lovely rooms and good location near the 1-25.

i thought everything from the room service to the room itself was excellent!

the laundry facility was closed and this place is brand new

nice pool area and laundry facility

there were not pool towels out by the pool.

close to shops and restaurants. very modern, late check out, staff was incredible!!

front desk offered late check out... no xtra charge.

there s a pool, fitness center, laundry room and nice complimentary breakfast every morning

doing laundry don't expect too much from the dryer

they have a laundry room with pay machines that is available 24/7 though i did not use

rooms were really clean and loved the laundry room

they have diy laundry

was doing laundry and the lock to my room was not working properly

min to find out someone had removed my clothes from the dryer damp and swiped things out of the laundry: front

guest laundry would be great

were older and creaky, there was only one laundry machine so it took hours of waiting for it to become available

walls where very thin i could hear upstairs neighbors and kids running down the hall ways

with laundry,washing machine was not working,front desk not helpful,could not be fixed

guest laundry was easily accessible

water and coffee in the lobby, comfortable bed, clean room and bathroom, lots of tv channels, parking

coffee at breakfast was not particularly good tasting

water in pool little too cold.

laundry was handy

laundry room dirty

i like the free breakfast, swimming pool option for the summer , & the laundry room options

the staff was very argumentative not friendly $14 to wash and dry 2 loads of laundry and no outside lights very

the only thing i didn't like was the open wifi.

breakfast, i did rate you high although it was very inconvenient to have laundry out of service

we love comfort suites the laundry had a broken machine so we didn't have time to use

so room trash didn t get picked up and most people threw their trash in laundry room every night to overflow

road trip, booked hotel to take advantage and do laundry, but their washing machines are out of order

i also liked that there is a laundry facility on location

free use of the laundry room

spacious rooms, pretty views, great food, homey feel, nice court yard, close to the parking

room was comfortable with a small kitchenette area

little hotel with ample parking and a british pub

my room was fully equipped with a little kitchen, my bed was super comfy

that i had my bag stolen from the laundry room with clothes in it.in the early morning.

the kitchen area & guest laundry was nice.

everything appears to be in order and clean at you and the facilities even the luxury of cheaper laundry service

had kitchen area

everything but the tub. i love the kitchen

not offer a complimentary continental breakfast or coffee/tea did not offer a laundry room use to wash/dry 1

no laundry facilities available

no coin op laundry, we were sent to a feces infested laundry mat which was the most unsanitary place i have

room service needs help

and outdoors the staff treated our kids like we were at disney land

laundry room was filthy it looked like it hadn't been cleaned in over a month the garbage bins are

laundry machines were not working well had to take stuff to laundry mat.

friendly staff-clean and yummy breakfast!

the room they moved us to was a cat scratch pet urine soaked fly farm

friendly staff. full kitchen. easy home to travel mode for a family with small kids.

swimming pool

the kitchen lacked a scrub brush for cleaning the pans and dishes after we used them

good breakfast, nice suite

an indoor pool would be a plus.

location convenient location appreciated that it had the 2 bedroom suite nice for families with 3 kids bed was

kids loved the pool

is no information in the room re: restaurant, room service, etc

warm and inviting entry with bar and fireplace, colorado flavor to decor, great breakfast buffet with omelette

view from the window, everything was very clean including gym and bar, the staff where friendly and accommodating

this was a staycation for us, and my kids were very disappointed

grateful for laundry machines but pool and spa were not available

they have laundry, a pool, gym, hot tub, ice machines, tvs and plenty of parking

two treadmills in gym were broken/out of service

wifi was free, which is great, but it didn't work well enough to be useful so i used my phone data

had a bit of a mixup on the room type for our kids room (my reservation was correct on my end so not sure where

cleanliness of indoor/outdoor public areas & individual rooms: a+ breakfast: a+ bedding & toiletries: a+ value

gym had over half of the lightbulbs burned out and only 1 of the 4 treadmills worked because the

easy parking, simple but convenient

breakfast was poor

was clean, rooms were very nice, breakfast had many options

clean, friendly, great breakfast and bar, laundry, live music, exercise room, walkable to restaurants, mall,

pool water was extremely cold

of the amenities bbq basketball fire pit pool place to sit down and eat as a family if you get take out

modern and clean, great breakfast, very comfortable bed.

breakfast was great

the staff was very helpful. daisy at the breakfast chelsea natalys chelsea at the front desk

location is so easy to get to, the facilities are brand new and well kept, breakfast was great with so much

kitchen staff was very helpful providing gluten free info on breakfast items

daily breakfast was very convenient

the pool was shallow and we would have enjoyed a hot tub. literally our only negatives.

no laundry facilities

laundry machines are not available.

the gym was small

everything, the roof top bar was great

bar and food were great, also had breakfast one day, parking was easily accessible in the

have laundry on site for you to use, it was advertised as $3/load & only payable by card

at 7 am we discovered we were located next to laundry room, not desirable.

free parking

pool and hot tub were clean and perfect temp

wifi was horrible. had work i needed to do, had to rely on personal hot spot to get it done.

laundry facilities on site, water station with seltzer option, fun style and recommendations for

facilities were great with free laundry and gym

we liked all the cooking supplies and that there was a laundry

free laundry too

only one of the washing machines was working so we had to wait to do laundry.

in my room, the body lotion provided was opened and used, and the room service menu, was stained with food

room service unless requested

gym was okay

loved the pool and gym facilities, and the suite we had was fantastic

room and great gym facilities

great location! clean, has a pool, patio, free laundry, & breakfast served in the morning.

laundry area was clean, and the hotel felt safe

the hotel offer free laundry services (only need to buy pods)

we didn't realize there was self laundry so next time we will use that too

large unit, price, breakfast, laundry

the laundry room helpful and the gym too

was very disappointing, the ability to add more streaming apps to the tv would be nice, the wifi was not the

great amenities and excellent breakfast

last-minute reservation turned into a truly gem of a stay for me the hilton breakfast thang saved me valuable

breakfast was a little lacking.

good pool, workout room, laundry services(except some broken

the breakfast was great

extremely comfortable with excellent breakfast. super nice employees!!

the pool was great and the breakfast was really good with hot and cold choices

but love the pool because i am a fish hahalarious love to be under water the hot tub is good, but an fyi the

hotel was quiet at night, although our room was well away from the bar

no gym, breakfast is limited

bathroom gym is bigger than the gym

the bar in the hotel, death & co had fantastic cocktails

also, room service would be a nice extra (dinner you need to order and pick up from downstairs but for

it is also pretty close to the children s museum and the aquarium (we were traveling with 2 kids)

everything.. nice pool, small gym but good and very good location!

super comfortable bed. late check out time was awesome (last night was new years eve).

they should encourage parents to keep their kids quiet on common

it is also pretty close to the children’s museum and the aquarium (we were traveling with 2 kids)

something at the snack bar you had to go clear down the hall past the workout area next to the laundry to warm

laundry on site was nice as well, washer-dryers about 60 feet from my door

nice food. laundry services.

a very clean and modern feel to the rooms and lounge areas, with a great pool, hot tub, guest laundry room as

nice to get laundry done before returning home

wish there was a guest laundry service with washing machines and driers like you can find at some places

the pool is a little small for as many people and kids were there

the bar downstairs was fantastic and everyone was very friendly highly recommend

i was pleased we could request a late check out

kids talk about it allll the time! can t wait to come back!

would have liked the ability to do laundry in the hotel. also, the gym could be better.

the rooms were clean and comfy and the the wifi was great

hotel gym was very dusty and equipment needed to be cleaned

i had a great breakfast very healthy choices very friendly wait staff...

the customer service is impeccable, big rooms, great city views, stocked gym, & walking distance to almost

also, hotel has laundry option if need to wash any clothes

parking was nice and close

bottom of pool seemed dirty

pool was too cold.

was close to our event we attended and the hot breakfast was delicious and the parking was included in the price

the breakfast was very good and the location of the hotel was very good.

view into a neighborhood, small pool with lots of kids, staff was short when talking to them, not rude, just

gym could use exercise balls and yoga mat

bar was just right

view into a neighborhood, small pool with lots of kids, staff was short when talking to them, not rude, just

no laundry. old blankets. dark room. only sweet breakfast.

laundry on site..the room was comfortable...and breakfast was alright.

hallways needed cleaned laundry rm only one washer working.

no on site guest laundry

used this place as a stopover, and facilities were adequate to catch up on laundry etc

everything because i couldn't get in my room and plus i was to far away from laundry area.

cigarette butts and trash on every walkway, in the parking lot, outside of the rooms

breakfast is a 10.

hot and good breakfast (and cheaper too)

liw price. parking near room as i am physically impaired.

room service was really basic, could have cleaned the room better

no room service to speak of

for a hotel charging luxury prices it's kind of insane to not have room service for breakfast, while also not

bar and restaurants are very good as well

surcharge (i think it was $25/day) to use the gym and free coffe and happy hour means it wasn t really

people had to get ice on the second floor in the guest laundry area

breakfast is good! the room is nice! although the bath tub is too small

parking was easy, breakfast was provided, location felt safe

i would say the breakfast there wasn t much variety to choose from

no vending or ice available in our building. no restaraunt or breakfast.

breakfast was good only missing gravy for the biscuits there was nothing

saltwater pool but too much salt, it was heated but only turned on after swimming past sensor

no, everything was good, although i just say, i didn't eat the breakfast so i can't rate that.

the cleanliness is a number one plus. breakfast had wide variety to choose from.

the pool was too cold for the kids to stay in very longno hottub

the laundry maid in the morning was super nice and friendly

breakfast was great

the staff, breakfast, wifi, pool and hot tub are all amazing!

quiet. excellent breakfast

parking

wifi barely worked in the room otherwise i could have recommended it

a better room service after a long day of flying would have been great

gym was tired

gym isn t amazing but functional

when spent $300 per night and even more in room service and valet parking

entrance into parking lot had a large deep pot hole

large parking lot

huge pothole in entrance of parking lot

the parking lot was treacherous

the parking lot was almost completely closed by water only one entrance

staff, everywhere from the front desk to the bourbon tasting, to the restaurant, and the spa were friendly,

much, more information about services available at hotel; we happened to stumble across the gym and spa - didn

hotel has tons of lovely old world charm: amazing bathtub in my suite; spa like

access to a full gym and spa was also great

more information about services available at hotel; we happened to stumble across the gym and spa - didn't know

the room was on the first floor which was great for a pet

the eggs were runny. maybe they were not real eggs but the rest of breakfast was good

nice friendly staff, good breakfast, close parking, clean and very quiet

good breakfast

i called in advanced to see how much a pet fee was, i was told $20 when i got there it was $30

the room we were given had previous guests dirty laundry scattered through

i didn't like the breakfast option.

discarded furniture in the parking lot w lots of trash

breakfast was ok. not a lot of selection.

convenient to elevator and parking

the laundry room had only 1 working washer and 1 working dryer

laundry facilities were nasty

with most ihg hotels, the guest laundry is totally reliant upon a significant amount of quarters

balcony and room service

pool and view from our hotel room

the spa was top notch

staff were really fantastic. best hotel gym i've ever been in and the hotel was immaculate

staff, awesome room service and they welcomed my dog tiny

would love to go back and enjoy the spa services

year we forget to make reservations for the fourth of july at the spa and wish they would book additional staff

great restaurant offered well- presented food menu, exceptional bar service and a small coffee boutique

hotel is very accommodating for pet owners and we re very friendly

water bottles and refreshing fruit infused water available all day to refill, small snacks, bar made good

brand new property with great lobby area, bar and restaurant; well equipped rooms

great gym (loved the pelotons) and thoughtful touches throughout

great if you are in a hurry * good laundry service * reasonable close to the

the laundry room is comically small

the staff was amazing, suoee helpful, loveeeedd that is a pet friendly hotel!

the bar and lounge would have been great for gathering with friends for my husband if he had come

good location for access to the airport, kids enjoyed pool/hot tub.

parking close; provided guest laundry.

microwave in the laundry/ vending area

there were no laundry facilities and that their internet wi-fi policy was you had to purchase it separately it

i hated the fact there was not a way to warm meals a microwave in the office or laundry room would of made my

she also couldn't find a key to get in the laundry room to get me any

the fact there was no microwave and no laundry service for the price.

bed is very comfortable and the front desk staff was very accommodating in getting us an early check in

very friendly staff, big rooms with quality furniture and very comfortable beds, outdoor pool on 4th floor is

the free wifi kept dropping off so it was hard to stream videos.

i always love the gym at any westin - it's always brightly lit and clean, with machines that work

keeping accidentally took my laundry clothes and never saw it again

however, the shirt was in fact found in their laundry so we were pleased it was found

the laundry was a bit overpriced for expectations but fulfilled needs

breakfast and bar staff was amazing. great breakfast burrito

coffee bar didn't have decaf coffee (i know, not the typical, but some of us are caffeine intolerant

onsite laundry facility was so great for us

guest laundry convenient

stocked kitchen, 2 bedrooms, 3 tvs and pull-out sofa bed, indoor pool, 24 hour laundry room

there's a nice, small gym on site

all good, the snack bar was not stocked as i would like. coffee made earlier.

were placed next to the linen laundry

we really enjoyed the happy hour in the evenng and the onsite bar and restauant

for a meeting and it was a great location and i was able to hold a 2 hour meeting in the bar area

bed was very lumpy and uncomfortable. ac unit was noisy. no late room service except bad salads.

wish there had been room service