a couple of things such as ice machine and laundry were out of order

they also have a laundry room that guests can use

and i loved the pool and hot tub

food in the dining room and at the bar was excellent

the wifi did not work initially

the view was beautiful and it was really nice to have a spa bath facing the ocean

food service (copper room & room service - 100 mins)was very poor

best hotel we ever stayed beautiful view from the room fireplace large room

tons of room and fantastic view, not to mention an amazing wood fireplace

the room service breakfast was great

breakfast was great. the view of the lake breathtaking.

breakfast that joanne prepared was fantastic

welcoming, accommodated early check in

i am celiac and for breakfast every morning she freshly baked gluten free muffins

house on a lake, home made breakfasts, made us go back to our childhood time

loved how big the room was, the kitchen was nicely set up, the big tub was amazing and everything was clean

spacious, quiet, open. good kitchen, bath.

pets were supposed to be only on the first floor but the second floor had dogs on it which we heard

i brought my own pet towels, covers for all furniture in case puppy should jump on anything, and he had his

no sink or stove, or salt in the kitchen

it was nice to have an on-site guest laundry available when one has been travelling for some time

the room service prices.

golf course was so easy to get to it was unreal

spa treatment was the best!!!

the hot tub was not clean-front end staff rectified situation quickly. gym could use updating.

had a kitchenette but there was no stove top burner or pots and pans not a can opener

should be a no diving rule in the pool because the kids kept getting splashed on which was not fun for

there were no high chairs for kids and the food was extremely hot when it arrived

special thanks to the ladies in the reception and to gonzalo from the bar & grill who gave us excellent service

staff were great. shuttle was useful based on location.

laundry place

onsite laundry was very useful and thankfully i did not have to wait as there was only one washer and one

all the frustration of our check in experience and challenges the front desk took off one night pet fee of$40

the breakfast was also tasty and the convenience of it was appreciated as well

odd parking situation

wifi connection didn't work

beautiful decor with pretty gardens and a spa if you liked nestled in the grounds

wifi was weak

good bar / restaurant, great craft beers on tap

trouble with wifi

wifi password was wrong ( given verbally and written on phone in room) and fireplace did not work

only complaint i have is that there was no bar fridge to keep drinks and food in

toilet that i've never seen before that washes, dries, and may do everything including fold your laundry

there was also a large separate sink to rinse bathing suits in or do hand laundry in

no laundry bag for our dirty clothes. not enough body wash

only thing that would have made it perfect was if they had a coin laundry service in the hotel

the pool and hot tub were great fun for myself and 2 kids.

the staff was apathetic at the desk-no help with problems such as when we asked about the laundry machines he

not having a laundry room to be able to wash clothing,

i had all my laundry stolen there are people in and out all day long they keep people s deposit

the elevator doesn't work on the second floor and the laundry room was full of clothing on the ground

lots of sketchy people (junkies, etc) staying here. laundry rooms were gross, etc.

, guest lounge with complimentary beverages, coin-laundry services, etc

friendly staff, large room, laundry facilities

laundry and dryer for 4 dollars total

laundry and guest room is accesible

on site laundry was awesome and i was able to purchase some detergent at the front desk

only unmet desire was for there to be laundry facilities on site as we had been tavelling around the island for

no laundry facilities

room was next to where they threw the laundry down the laundry chute

pool and gym facilities weren t great

it was great. loved the breakfast room service.

location, warm units with all the comforts of home (except in suite laundry) the 9th floor was beautiful

only weak point (and very small) is the laundry situation - you have to use a set of two coin-op machines

the coin laundry on our floor was

excellent location, close to sights, knowledgeable staff, laundry, fully stocked kitchen and best of all spacious

laundry facilities were great

laundry facilities did not work properly

kitchenette ... laundry room available

appreciated the coin laundry as we were 2 weeks into a long road trip

pool, laundry, clean rooms, friendly staff, parking

lady at the front desk said they were out of laundry detergent and had no idea when they would be getting some

quiet, affordable close to james bay & shopping, secure underground parking, laundry, warm rooms, tasty breakfast

laundry room is a plus

location, great guest laundry, the nespresso coffee machine a nice touch and breakfast was good.

finally, the laundry room where we could wash our own items was greatly appreciated, and it - like everywhere

really appreciated the clean, inexpensive guest laundry

was not provided with wifi info

excellent breakfast and host.

breakfast was delicious and loved the way it was served

was a bit surprised the complementary wifi didn't seem to work for me in other areas like breakfast area but it

location, staff and amazing breakfast. michael at the front desk was very helpful.

price was a bit high; found chips under a sitting chair (we didn't have chips) ; wondering if the laundry

was hoping there would be a separate laundry room accessible to guests

the hallway to our rooms had piles of laundry at many of the doors

no room service no changing of towel we spend 3 days nothing was cleaned or changed in our room

happy there was an open gym though

very welcome laundry facility as we were travelling from overseas appreciated our little garden sitting

-they have a laundry room in the basement

great position, value for money, laundry facilities

we only found out later, during check out , that there was on the premises a self serve guest laundry facility

the access to laundry was appreciated

there's billiard room, game room, relaxing area, library, pool, hot tub, sauna, gym and laundry

she had availability of detergent for laundry as well as postage stamp for a birthday card we wanted to send

i also used the laundry

staff are friendly , laundry was great if you have been traveling awhile

the rooms very comfortable, restaurant was good, onsite guest laundry

they even called the contracted laundry service

room was cramped and very noisy with refuse bins below the window in constant use, a laundry shute next door in

(part of the room had been used for laundry chute accessible from hallway

had to share with laundry carts

i was offered an early check in without even asking

laundry facilities for guests to use

location was great. laundry was available.staff was nice( very)

we made use of the guest washers and dryers which was so handy $2 per use, laundry detergent available at the

laundry on site

location perfect. very nice breakfast. cozy. nice and clean laundry room.

needed laundry facilities and the hotel only provided executive laundry

the on property pub and restaurant (and the bottle shop, though we didn t use it ), the guest laundry, local

the swimming pool is awesome, a plus for swimmers or parents with kids

kids pool was awesome

also they messed up the orders but that was the kitchen and not the server who was good

being near the ocean and getting sandy and dirty the laundry piled up fast

only one bathroom and no laundry

the snow!! we were there for two weeks in a suite, a guest laundry would have been nice

no terrace or balcony, just a small porch with a couple of chairs. and no laundry.

great rooms, fabulous bar and breakfast, and great location,

the staff were friendly & accommodating, there was a guest laundry on our floor which was great

also laundry facilities on nearly every floor, ours was just outside our room very handee

balcony and laundry were added bonus

wish i knew in advance there's coin-op laundry on several guest floors

location, views, staff, self serve laundry, cooking facilities

dishes and bags of laundry sit outside of rooms for along time

picky, i wish that there was a bigger dresser/drawer situation for clothes in-room, and that the gym had a bit

they accommodated us and our pet

across the board, plush comfortable room, quality linens and toiletries, no pet fee and free ev charging that

loved everything, my kids were super happy

food & amenities, flexible layout (2 bedroom suite plus sofabed), functional kitchen, on-site laundry machines

i had 2 grumpy kids wanting to rest

the wifi was cut off on the morning we were leaving which was very inconvenient for our onward travel

but the bedrooms were upstairs - difficult for nighttime bathroom visit (especially for kids)

bar was fun and prices reasonable

the shared laundry facilities is a great touch

we were on a long trip so it was useful to have a laundry

loved that there was an onsite laundry that guest could use

love that i got an early check in (so grateful that i got that) i also liked that the location is downtown and

the old world charm , beautiful reading room, billiard room and bar , we had a wonderfull breakfast in the dining

there is laundry facilities for guests, the room we had inter connected with another room and could be noisy

the money we paid, no laundry, no pool, no computer work area to get boarding passes printed off, drink machine

oh, god, please improve your wifi!

no pool, gym, hot tub or spa if that's something you would be looking for

bar noise until around 1am or so

lobby friendliness, no basic expected supplies such as tooth paste, laundry bag, and parking is expensive; noise

about this beautiful boutique hotel is impeccable; location, food, rooms and amenities, gym, spa and the staff

the fireplace made it nice and cozy.

the gym was very nice with filtered water to refill water bottles

loved the fireplace in room and the dyson hairdryer especially

coin laundry.

services daily with laundry facilities & very friendly

coin laundry onsite was a blessing with a 4 month old infant in tow

helms inn has a visitors laundry so if you are travelling for any length of time as we were, this is a wonderful

was nice to have a laundry room

there were laundry bags strewn in the hallway when we returned from an evening out on the town.

no ammenities such as self laundry etc, which you can even find standard in hotels from the hilton brand, in

bed was comfortable. pet friendly!!

reasonably fast free wifi empty frig so that we could put in our own choice of drinks

room service was horrendous -- pretty much the worst hotel food i have ever had

laundry room was a bonus. great swimming pool.

laundry facilities have been out of order for quite some time, i don t think they are planning on

lack of room service - but expectable because of covid

pet policy

pet friendly, great staff, awesome location and clean nice room

were in room 416 and could hear the laundry machines

view was of the venting, beds were felt crammed into the room and could hear the sound of laundry running

), extra cost for laundry to do (3$+2$/load washer dryer one load

it was rather noisy throughout the night, laundry from the housekeepers was noisy

our first room was noisy due to laundry services but they moved us quickly and the second room was very nice

fabulous kitchen and laundry was beneficial

clean, convenient location, free parking, fridge & laundry room!

the service and room were excellent! laundry facilities on site. loved our stay!

modern and clean, it had a full kitchen, the beds were comfortable, the tv was a good size, and laundry facilities

too high bed and laundry next doors with noisy machines and staff

there is also a guest laundry, which came in very handy

helpful staff, bright and clean room, great location, laundry facilities available

we also loved the fact that we could do laundry there and get fresh coffee choices every day

the laundry room is convenient and practical

the gym and spacious room laundry room

did laundry

it would have been nicer if laundry opened longer and they provided soap

renovating this unique place and in such, the pool/hottub was not available :( nor was the guest laundry (we

had a really lovely stay, and definitely appreciated the amenities (pool, hot tub, on-site laundry, game room)

the room we were given was just across the laundry room and housekeeping room, and a very short walk away from

the motel manager was very helpful and the motel had guest laundry facilities

full kitchen & accomodating staff, and laundry available.

complimentary laundry which was a huge bonus, because i was there for a hockey tournament where there wasn t

no laundry facilities on site, despite being implied on listing

lots of parking

really bad, however somewhere in the discription a washing maschine/laundry service is mentioned

with have kids and would not stay there again and would not recommend it

with a group that involved kids and old age parent, the hotel staff ensured that our stay is comfortable

bonus its pet friendly so bring your fur babies (they left her a bowl and tasty

the bathroom floor was heated and wifi was strong and easy

pool, laundry, parking etc

i d stay there again but in a different room ud83dude0abonus for a laundry room

and they left bags of dirty laundry right outside my room for 2 days

key cards don't work well - either for the room itself or the parking garage door or ice machine/laundry room

the location was really convenient! nice staff and a great pool to swim in. very good value.

nice , clean , has laundry options

we made use of the laundry facilities (cdn$2 for wash, cdn$2 for dry)

laundry on site

the amenities (gym, hot tub, swimming pool and laundry) always very clean

location, with kitchenette

no water available, no laundry bags available

laundry room was in the parking garage, very small space

the laundry facilities for guests, the furniture and the dark entry way.

staff lying to my face saying their laundry facilities broke the day before

earlier booking that i had to change, so good value huge room, 2 king beds, good wifi we used the laundry a few

also laundry on premises and free dinner and breakfast

friendly staff and good laundry facilities

there are storage lockers and laundry and space to keep your bike safely off the street

staff, free breakfast & dinner, good location, affordable laundry facilities

laundry on site is good if you can grab a machine

for breakfasts were filling and delicious

the wifi in our room was not great (but we did get a good signal in the library).

very large, the jetted tub was phenomal (we looked into how much they cost), and the three-course breakfast was

little adults only boutique hotel with lots of character

booked a king room with a spa bathroom in the bessborough building for our 34th anniversary

noisy laundry area

time of the day reasonable price for a 3-star quality motel/inn accommodation there is a decent laundry facility

i liked the laundry facilities and the gym as well as the coffee machine in the lobby

it was noisy! high heels and noisy above and laundry room employees beside

to purchase laundry tokens with us dollars

breakfast, friendly helpful stuff, laundry possibilities and all of that in a stylish old house close to downtown

laundry downstairs

access to guest kitchen and free laundry

laundry facility available

fully equipped guest kitchen and laundry room

reception staff went above and beyond to find me laundry services. breakfast was amazing.

the wifi works very poorly

t all place settings had mugs, complimentary coffee did not have cream/milk/sugar), and the wifi was irregular

free parking and wifi was an asset

wifi was not very reliable.

- 5-star food and drink at the bar - free parking

i emailed hotel to see if we could get early check in

the room was spotless with a beautiful view over the bay; the jacuzzi bath was incredible; the fireplace by

from parking, front desk reception, my room , the view, was all so nice & felt my stress melt away

from the pub every day - amenities were not great (concrete very small pool, almost non existent gym, no great

no bags for laundry service were provided

breakfast service was lacking. food was ok.

we had extra time to go to the gym, lovely meal in the snug and great sleeps so we are read to face the next

and the wifi didn't work at all in our room because the boosters didn't work

room service is rather pricey, as the hotel puts a number of surcharges on the order that add up to

great staff. good room. laundry being free was a nice touch as well

they have a laundry that is free for guests which was nice

free laundry service

was located close to things we needed, it had laundry facilities which is nice when traveling, nice breakfast

also did some laundry

the breakfast was excellent and we were pleasantly surprised by the laundry room

friendly staff. laundry facilities on site. good breakfast

laundry room open 24 hours and it's free can't beat that nice machines too the other guests could

everything. amazing location staff room even 24h laundry machines

free laundry and breakfast

location, pool, laundry, layout of the hotel room, restaurant.

no place to do laundry. no housekeeping.

dryer in guest laundry was ink stained. i too wet clothes off site to dry.

they have laundry facilities on-site that are convenient since we didn t pack a lot of clothes

laundry facilities were appreciated

the room was outstanding, and the bed was super comfortable, had more than enough towels, and the laundry room

because of covid, kitchen supplies were available in the laundry room instead of the kitchen, including paper

laundry and fridge available. the room was clean and the staff was pleasant

we also liked that the laundry area had many things for guest use'utensils and paper goods, toasters, cookware

old, worn property and updated it with new surfaces, furniture, appliances, wifi, and access to laundry & kitchen

arrival we went to our room which was located right outside the laundry facilities

no breskfast, no pool open, no laundry, no staff after hours, no coffee in morning,

is no laundry facilities on site like it says it does

no laundry no ice machine on my floor due to construction or something

chose this place partly because after 8 days on the road, they had laundry facilities

having laundry, simple breakfast and free parking are all pluses

i really appreciated the laundry access and morning coffee

helpful front desk staff, laundry facilities

liked that there were laundry services available at the facility, so we didn t have to go to a laundromat to

the use of its laundry facilities