advertised laundry and didn't have it

room backed up to the laundry, so when they were doing laundry we did not have adequate hot water to shower

so, i asked if i could have access to their laundry room to get the stains out

it would also have been nice to have more sun loungers around the pool with pool towels

kitchen has bare minimum not everything will work, it did have a sponge

laundry system was good

wifi

very artful hotel. clean and tidy. gym, rooftop pool, everything is great :)

tv didn't have an option to watch netflix and my chromecast didn't work with the wifi at the hotel

free parking and free breakfast were an added plus

extremely pet friendly. this is where i stay when i take my dog to the vet in sj.

if you cross the road you ll find jugo bar which opens at 8am and the breakfasts are fresh, delicious and

the pool area is cool and also they had a hot tub and a nicely accessorized gym

parking, free wifi (also for non honor members), jacuzzi - san jose wasn't nearly as warm as the pacific coast

gym in the same shopping center, can pay daily rate

room has everything you need,super comfortable bed,and nice grounds with cute pool

pool had no lights at night

my morning breakfast was perfect for me and is open early, which gave me the opportunity to eat before my

good wifi

pool area looked like it had been neglected for a while (i

great breakfast, laundry on site.

clean, comfortable, good decour, nice gym and pool, very friendly staff

lovely breakfast my teenagers enjoyed the gym

wifi does not work for ipads & iphones and the connection is the worse i've seen it

buffet was available each morning with a wide assortment of foods and the restaurant and bar stayed open until

the hotel does not have an in-house laundry facilities for the guest

bed & shower were perfect! breakfast was very nice!

good gym

location, breakfast, comfy bed, clean room

cold swimming pool

i have asked for two double beds, and we never met any other occupants, no other vehicles in the parking lot,

we had to figure out how to unlock the main entrance door and then get the parking lot gate to work so we could

no mini bar as advertised, some of the main ceiling lights didn t work and it is located far from

the drinks at the bar were also the best we had in costa rica

details! mini bar in the room and didn't like to hear dogs bark

half of the machines in laundry room was broken

liked the fact that there is a do it yourself laundry room

free laundry on, just buy detergent:) pura vida

the location, breakfast, free laundry, rooms, pool, servers were amazing

i enjoyed using the laundry facilities after travelling across costa rica

it was windy when we were there, so the pool felt too cold, but next time we will use it

the gardens and pool are well maintained as well and the views are

the breakfast was truly authentic and super tasty and fresh

staff was great, it was expensive, good souna and good breakfast, they were very nice with my pet so that was

lovely courtyard and pool

the windowless room was spacious as mentioned, it was also loud due to its proximity to the hotel laundry and

nice clean room. good home cooked breakfast. friendly and helpful staff.

are only 4 parking spots inside the hotel, and the rest outside on the road

excellent staff, very friendly. deliciuos breakfast.

wifi was very intermittent, tv was unusable due to signal interference

nice to have the use of laundry facilities

was a wifi router fixed next to the door of our apartment

liked the location, the facilities, the rooms, the safe and free parking and the hospitability of the staff

full kitchen and a very large suite

the wifi was fast and reliable

breakfast was very tasty

it was breakfast that won us over

breakfast was amazing

the included breakfast is unreal

breakfast was made with so much love you could taste it

we loved everything about it from the welcome drink offered at the on site bar to the fabulous breakfast included

breakfast was excellent and the bed was really comfortable.

the breakfast was delicious and the staff who work the excursions were by far very helpful with

breakfast had lots of options and the food was quite tasty

can walk to the multi mall, i do not recommend, the hotel has an excellent staff, nice included breakfast, a

and andres, now at the restaurant downstairs, daniel outstanding, i almost forgot, we call for laundry service

shower in our room was cold, and the laundry was extremely expensive

breakfast buffet is a mess due to the covid regulations

not a single bottle of water neither of courtesy or to buy, the mini bar was empty andthe telephone did not

breakfast could have been a bit better

housekeeping staff are lovely and were very gracious when helping us with some extra requests (laundry service

adela - in the kitchen/restaurant - was always serving/ preparing breakfast with a smile regardless of number

we enjoyed the pool and breakfast

wifi was strong enough to work outside on the table

breakfast is amazing

they don't have soap and shampoo in the rooms also the bed is almost in the same place of the kitchen

perfect to stay because it has a small kitchen

the room has a small kitchen in case you want to stay several days and prepare something to eat

popcorn is free and plentiful in their kitchen

no room service after 9-10 pm and none before noon. great location in commercial center.

are old and gym area lacks key equipment

location close to escazu pleasant staff good restaurant comfortable and secure parking lot restaurants and

a breakfast little more adjusted to european standards, but i guess they don't have many guests from

the bar is impressively stocked; we've never seen such a variety before

every area that i visited was spotless: our rooms, the salon, patio, walkways, and pool area

location and the parking

finally, their breakfast was incredible, highlighting local cuisine

well when we arrived so we didn't get to enjoy much of the property, but the heated swimming pool looked amazing

was wake up at 730am by hotel staff for ark about laundry service and at 830am for control in room

only thing which could have been helpful, was a self service laundry area, as the prices for the hotel laundry

coin-operated laundry would be nice

i did my daily pt in the gym

the air conditioning never worked. and the room service doesn t work late hours

playground, pool table, tennis court was so fun for the kids

the pool was freezing cold

the rooms are nice, there is a swimming pool, gym and tennis courts

love that they had a great little playground for kids too

place is close to the airport and it has a nice garden with a playground for kids

self serve laundry with washer and dryer

and clean apartment with kitchen and fridge near supermarket, bus station and airport

secure car parking

nice appartment with all facilities including parking and also if required they can liaise with alamo to coordinate

close to the airport. very roomy. nice kitchen facilities.

free use of laundry facilities

wish we would have known ahead of time that laundry facilities were available at no charge, some of us had our

free laundry

excellent service and breakfast and free laundry room

- restaurants, mall the staff is amazing - very helping, kind and with good vibes there is a laundry room in

english and tried hard to help with requests, such as getting me an extra blanket, finding some laundry soap

laundry service is available

laundry onsite

2 pools, laundry facilities and large workout facility

the laundry service, but was slightly disappointed when a shirt was returned with a small dirt spot

the free laundry facilities were useful than expected

nice place close to everything. good breakfast nice staff. the bar is expensive but nice.

the towels looks like kitchen towels and it was kind of messy the distribution the hotel is in the backside of

very clean rooms and gym. staff was very helpful.

there is not very good connection between the parking and lobby

breakfast was very tasty, i was full ud83dude0a the staff was very nice and helpful (did the laundry for me)

lovely place! excellent cleaning and service. the pool is clean with ample hours. recommended.

the rooms are comfortable and clean, the pool is great to relax after a long drive and breakfast is delicious

the pool was really nice for a mid-afternoon dip and the shared kitchen was useful for preparing meals

sloths on property and clean pool

great for us because of proximity of the conference venue next to it and automercado, pharmarcy, laundry place

parking is secure and guarded

and cafes walking distance the swimming pool very nice the room was big and comfortable they have parking and

the restaurant on site was great and the kids enjoyed the pool. (cold though)

the grounds were so cute with a great view, a pool, an outside space to chill and watch the sunset

hotel on golf course with lush green surrounding - atria, patios

courtesy entry to the cariari golf & country club for use of pool and tennis

de golf is a great place to stay always and it worked ideally as a gathering spot for our group of six

bed was uncomfortable and furniture was damaged. there was no pool or jacuzzi.

the parking was gated which we also appreciated

outside back yard with view of golf course

hotel is right on the golf course

gorgeous lookout onto the golf course, amazing breakfast and hospitality

fabulous view across the golf course that might have appeared from the advertising that one would have access

forward to return many times to the impeccably clean and efficient rooms, and hang out at the pool, and hug my

not much of variety in breakfast choice. the water in the pool was way to cold to swim in.

we enjoyed the pool, and the staff were very helpful

single use tooletterie wifi doesn t work at all inside the room paid for breakfast included but was not offered

small meet a lot of nice guests hotel is very nice beautiful pool the owners were very nice

also nice that their laundry service was affordable

hotel with friendly staff, comfortable room and great gym and pool

at the restaurant overlooking it, and my husband was delighted that there were some basic gym facilities too

free open parking in front of hotel

big room, nice pool, lots of seating areas outside

no laundry service

laundry service is beyond overpriced

they're laundry was

housekeeping was lax. laundry services could be improved.

they said they were having a big problem with their laundry

room was weirdly furnished and uncomfortable, lots of road noise and laundry room noise made it very distracting

accidentally took it and i never got my dress back, even though i begged the staff to look in the laundry

rude and gave zero direction on how to find the room, maid woke us up at 7:30 to ask if we wanted laundry service

laundry facilities on the property

pool was great for the kids

there was a queue for laundry in the evening as they have only 2 +2 machines

added bonus: the laundry room on the first floor which given we stayed after a two week trip on our way to

appreciated the early check-in and free laundry.

breakfast was a very good but a little cold.

giant beds, very nice suites, gym with a lot of different equipment.

love how clean and neat the hotel is, breakfast was great and i love that the hotel met all the covid-19 safety

the gym was small and without ac but well equipped so i was satisfied overall

my window faced a parking lot and some construction(that i didn't hear)

lots of parking around the building

gym needs maintenance.

laundry here , tv is small , slow wifi , the deadbolt on the door didn t work

don t like the perfume cleaning products or laundry soap

a laundry on site

near restaurants and laundry facility

down facilities, no free shuttle to the airport after 1 pm (advertised as free 24-hr shuttle), no laundry, awful

laundry and didn t return change, was not rinsed well or folded poor lighting after dark, bring a

at airport (while booking is saying there is one further away from airport then booking told me wifi/internet

loved the place, nice swimming pool, breakfast in the morning served outdoors, refrigerator to store drinks and

the swimming pool is great for the kids who (with jetlag) went in very early in the morning (quietly) and the

we also really enjoyed the complimentary breakfast they offered

being close to airport on departure and the staff arranging transportation, the great job of laundry and the

it did feel that there was not a continous flow of water and there had been 8 kids inside just before me, so

our family with three kids liked a delicious breakfast

the pool and jacuzzi are nice and usually you have the pool to yourself so very relaxing the wifi was very good

kids loved the jungle location.

a problem with towels and laundry that was not easy to solve, even with the willingness of the sr

we requested laundry service only to find out it was not and we were billed anyways - we did obtain a

chose this property because the location was convenient and they are pet friendly

the king size bed was clean and comfortable and the kitchenette areas was very nice to have

the wifi did not work well from our bedroom. the tv was not working

the hotel's surroundings are gorgeous : the golf course, park, and the view on the mountains make for a great

the bed was comfortable, and the wifi was 10-20 mbps

to convince us that we had only paid breakfast for 2 people, and we had to pay extra for the kids, and we had

shower, the cleaning lady and bellhops, the view of the mountains, shuttle services, safety

kids playground and pools were a bonus alongside variety of restaurants and bars available

great breakfast included, all staff was very nice and super helpful, and even had a gym and laundry room

noisy from the laundry room, even that my room was not that close to it, they kept the door open and it made a

the breakfast was very good, kitchen peolple super nice. the coffe great

there are many lovely places to sit and relax and some areas had a complete kitchen if you wanted to do your

the size of the showers and parking.

hotel is brand new, beautiful amenities, restaurant, and the gym is on point for a short term stay

brand new, clean, very well located, with an amazing complimentary breakfast, a cute pool, and nice shops and

the kids especially loved the pool, and we adults made great use of the gym, which was incredible

brand new, clean, very well located, with an amazing complimentary breakfast, a cute pool, and nice shops and

improve breakfast options

probably the location, but due to restrictions and it having a pool is a minor thing actually.

pool, bar, staff are all top notch!

wifi is really subpar in the studios, there is basically no network, investing in a few wifi

super friendly and welcoming, room very comfortable & clean with fast wifi, free coffee on tap with

the pool... the staff.. new management... and also they upgraded me for free!

very clean, excellent staff, nice gym, delicious breakfast, quiet room, safe parking, good price

the hospitality was absolutely amazing - the concierges, parking attendant, housekeepers, and restaurant staff

balcony adds great value, everything was clean, room service and a restaurant add comfort for a stay after or

clean, new, well maintained hotel, fast wifi, good restaurant, private parking lot.

airport and asked if we could have a snack instead of the free breakfast, i expected a granola bar but they

they did a lot to help with meals we ordered in, arranging tours, getting laundry done, etc

need to limit use of the laundry facilities after 8pm

the breakfast is great

gorgeous pool which the kids loved

gorgeous pool which the kids loved

the grounds and the view are very magestic. it has a nice pool. it s romantic:)

view was breathtaking and breakfast was sublime

reception staff / pool was closed / window locks missing or broken / safe deposit box not

breakfast was adequate and the cook/server was accommodating in serving a little earlier than

the spa was closed due to covid as was the hot tub

we had to leave early so couldn t have breakfast. staff were very friendly and welcoming

wifi was good

is a budget friendly place for multiple people with two bedrooms, and a small kitchen

breakfast was sliced fruit and biscuits with jam which was adequate for one day

many lights in room did not work, safe and tv were inoperative, wifi was bad

there is a kitchenette and coffee maker which we didn't need since we bought dinner and breakfast onsite at

nice rooms, great breakfast, outdoor showers adjacent to indoor ones

very friendly welcoming host, beautiful garden and pool nice breakfast

free parking

friendly owner who allowed early check in

much parfums and smells of chemicals please use fragrance free products to clean and do laundry

could used a laundry room for hotel guests

the room i got is next to the laundry room, so there was some noise.

location to airport, shuttle, laundry, good food, clean place, great helpful staff

staff were helpful when our shuttle to la fortuna didn t turn up

i also appreciated they had laundry on-site, a printer, and fast wifi

great location, nice pool, complimentary breakfast, laundry room, nice beds

shuttle btw airport and hotel just outside terminal to the right; atm in casino next door; laundry-takes american

second day not helpful with how to use laundry machines or

everything was good! needed more directions about coins and laundry.

laundry room

quiet, guest laundry, helpful staff

loved that we could run a load of laundry, as we were traveling throughout the country

i appreciated the on-site guest laundry facilities available

quiet, very comfortable, & a very good breakfast, self service guest laundry

the rooms were beautiful with their spanish style furniture and balcony overlooking the pool

first stop off from the flight with young kids

pool was a hit with the kids

pool areas was nice as well

staff super accommodating. beautiful property. lovely pool and room

provided a laundry service in a very short space of time

they also had a relax area with a pool table bar and swiming pool

lovely secluded garden with spacious rooms, swimming pool and a fabulous breakfast.

much i did not like but with the hoteling booked up it would of been nice to have the bar near the pool open,

staff not the friendliness, food services during the day, it was isolated in a neighborhood, a bar and food

definitely not clean, the view was a wall, the wifi didn't work, it was super cold at night (no airco on), the

cool w a pet

nice mini bar at reception for drinks and snacks

parking onsite

pet friendly, accommodations were very nice - loved the pool and backyard tropical area, staff was

free shuttle, nice linen, friendly staff, free laundry and coffee. what more can one need :)

i love having the use of the laundry facilities at the end of our trip.

they have washer and dryers for free laundry services as well, which is nice after a long week in the humid

expected the laundry room to be more than just 1 washer and dryer but it got the job done.

they had free laundry service for guests but didn t have soap available. bummer!!

the gym was a decent size and the complimentary laundry room was very useful

free laundry was a real bonus as we were halfway through a 6 week trip

there is a free laundry area as well

laundry machines were free and in excellent condition

the self-service laundry located upstairs was extremely noisy throughout the night, including at approximately

friendly staff who did my laundry for free !

it's close to the airport (with free shuttle to/from the hotel) and to adobe rental car company (5 minutes

close to the airport and free shuttle

provided a delicious breakfast, it's close to the airport, solid wifi, airport vicinity pick-up / drop-off and

friendly hosts providing excellent comfy rooms, nice buffet breakfast and airport transportation, thoroughly

the breakfast was excellent, local flavors prepared to perfection.

good breakfast each morning, always served with a smile

- personal chef for breakfast and dinner, and food is amazing and authentic

the breakfast was diligently prepared and really delicious

swimming pool could be a bite warmer

was great, gym was modern, rooms were big and the overall facilities were great

card open when checking in, i wasn't able to charge my lunch to the room from the swimming pool bar

5 min from the airport and a bonus free shuttle service was a deal breaker

room was very bare, with only a room service qr code that didn't work

swimming pool on the 4th floor, great for kids

laundry service, reasonably clean rooms

free airport shuttle

was mostly looking for an inexpensive option close to the airport with secure parking

wifi is free, and the position is great to get to the airport quickly

location was very near the airport and they also offered shuttle to and/or from if i needed it

very helpful staff. we liked the gardens environment. good breakfast!

friendly staff, good breakfast, pool, shuttle service

staff, great room and pool area, nice and quite area and a wonderful restaurant in the hotel

the property offers private, secure on-site parking

staff was friendly, breakfast is free, and there is a restaurant on site for lunch and dinner

laundry is over priced

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

beds could use an extra pillow but i made one call to the room service and they brought me some more

hotel do not offer room service all day (starts at 5pm) one day i wanted to have lunch and went to the bar to

the pool is too cold

i arrived too late for the laundry service, but the receptionist kindly did it himself which was greatly

what was described as a gym had no proper facilities

carpets could probably do with a good steam clean and the gym is a lot smaller than expected.

breakfast

the hottub/plunge pool looked quite sorry for itself and the gym consisted of one treadmill

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery

swimming pool, large hot tub

staff was wonderful, breakfast was scrumptious. room was very comfortable and clean. ud83dude0a

too many groups of students and kids

beautiful decor, breakfast was great, rooms were very comfortable!

there was a laundry facility available which was very appreciated ($1

breakfast was good enjoyed pool area. appreciated access to laundry facilities.

second stay was a lower floor room not facing the pool and the wifi was very poor: one or two bars and kept

the first stay was an upper floor room overseeing the pool with good wifi

swimming pool and jacousi, very large garden with orchids, breakfast with papaya, grandilla and watermelons

very modern and clean hotel, well located. the gym and pool are great with a an amazing view

the gym is well equipped

room service dining was very expensive and had low quality food

nice room, comfortable beds, everything is new and clean. nice gym

property was nice but not much options restaurants menu and no spa for the price offer is high price with not

very limited secure parking

secured private parking

close by to airport with free shuttle service. good wifi, a/c, and clean rooms

parking is a bit of challenge.

room was clean and breakfast delicious

wifi worked fine

was great, communication was amazing and we were able to get an early check in

fast, reliable wifi

wifi was fine and the room was overall clean

had not been properly cleaned - the laundry was clean but the sides had not been wiped and had food on them

think your laundry price over !

laundry in each villa

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

close to airport all in all very nice hotel for 1 night (but dont use services (laundry) restaurant (drinks),

they charged an exorbitant amount for laundry service

we ordered room service and the gentleman who delivered it was very kind and showed us how to use the

pool! although it's too cold

good place to end/start a trip around the country with private parking

the lobby pool restaurant and common areas were all very new

there was a full kitchen, it was not well equipped

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

staff were very kind and helpful the breakfast to order was excellent safe place to park my car, and free of

balcony was so small you could only stand up and barely 2 people would fit, the way they had wifi wires

relatively minor inconvenience with the parking was that we had to ask the staff to unlock the gate for us each

laundry facilities which was main reason we chose this hotel, however upon arrival, this turned out

laundry came back folded and

spacious room - easy shuttle to airport early in the morning

the wifi was not very fast, but i can't complain since the stay was very pleasant.

in 3rd floor has luttle to no wifi reception

actually the washer / dryers are in a separate laundry room

it was clean and comfortable and even offered laundry in the basement, which i thought was an added plus

laundry service is way too expensive compared to other hotels (but you can use the washing machines

self service laundry is a bonus (you have to buy tokens)

thought the listing said there was a washer in the unit, but i may be wrong (i needed to do some laundry)

wifi signal was too weak

gym needs new equipment

didnt have swimming pool, gym too small

the gym was sufficient with some cardio machines as well as weights

the gym could have had lighter dumbbells as well. they only had heavy ones.

terrible wifi and noisy neighborhood

it's not the fanciest hotel but for $20 was perfect and included a basic breakfast for those on a budget and

i do understand that you get what you pay for this place is completely ridiculous, wifi signal is barely received

the breakfast was also good

breakfast was quite modest and traffic noise was hard.

the wifi was good

location, such lovely ladies they are so kind and happy to help, breakfast was excellent we were full up every

breakfast is simple but very tasty, enough to start the day

great breakfast, beds were fairly comfortable

bed comfortable and clean room, breakfast in the morning with sweets, toast and marmelade

at breakfast you need to choose between coffee and juice, whereas i prefer to have both.

very poor breakfast. good service for only club members.

everything else on the breakfast bar was off limits

should have an american breakfast on the menu because a lot of canadians and america's visit there

everything else on the breakfast bar was off limits

for a bit extra money, they did my laundry - perfect for a backpacker like me :) so if you searching for a nice

delicious breakfast, clean and comfortable rooms

balance between quality and price with a nice room and a very cute patio where they serve a nice breakfast

the breakfast was decent, the location is perfect, just 6 minutes drive from the airport

warm water comfortable beds very delicious breakfast fast wifi

clean room, nice pool, nice stuff, quiet neighborhood

nice environment, good size of room, breakfast included.

i saw it but it opened up to a beautiful oasis of fabulous rooms surrounding the pretty swimming pool

safe and secure, pool, air conditioning, convenient location

facilities are ok, however the breakfast could have been better with more options

big room, gym, laundry

excellent restaurants, nice rooms, free secured parking lot and abundant amenities including casino and gym

staff at breakfast also very attentive

pandemic time with less attendance, we were given the standard room for one, surrounding many kids next to us

had everything we needed after a long flight - comfy, spacious room, restaurant, pool, gym

the breakfast was traditionally prepared, rice, black beans, plantain and eggs

they sent us information about an airport shuttle, car rental, late check-in, breakfast and everything else

wifi is fast

family room was great for older kids—spiral staircase would be unsafe for younger kids but fine for 10 and

friendly staff, great breakfast, great location

our whole laundry was washed and dried for 5000 colones

they even did my laundry for a small fee and what a fine job mellissa did with it

nice place to spend the night prior to flying, nice staff, you can do 4kg of laundry for 10usd on site (wash

laundry service was also great and quick

kitchen facilities if you wanted to cater for yourself too and colourful parakeets in the garden to

while they don't offer laundry at the inn, there is a laundry service 1 block away.

close to everything laundry next street over, many restaurants available, great shopping.

close to airport and had an incredible breakfast!

the room was comfortable and the free parking was really ideal -- especially in a rain storm

helpful staff, breakfast was very good and varied, very nice interiors in colonial style, locked parking,,

otherwise all good and safe parking

location, safe parking, safe location

spacious room well equipped with a mini kitchen, desk and sofa

excellent parking, lovely rooms, great staff, especially oscar on reception who told us where to go and what

very nice small, convenient if you have a car as there is a large safe parking lot and easy access to the

the price for laundry a bit high. paid 40$ for a couple of t-shirts, shorts and underwear.

laundry was ridiculously overpriced

laundry service good value (out sourced)

i since have learned that the hotel suspended the service because it collapsed the wifi signal

the rooms, the swimming pool, the breakfast and the staff

they have a laundry option at a reasonable price ( reasonable by costa rica standards and compared to other

30 laundry costs 8 dollar for 1 box and you get back stinking clothes big scam at the very end

we paid for some laundry to be done but when we started using the clothes they didn't appear to have been washed

laundry services coffee on tap water on tap quiet and friendly

they also helped us with laundry, booking a shuttle, booking a movie online and with ordering pancakes for

breakfast by the pool every morning at the time you desired was amazing

surrounded by nature - there is also enough space for running around if you intend to come with kids

breakfast was good and served at whatever time we wanted

breakfast too small and the room i was in didn't reach the wifi

good wifi and restaurant in walking distance