no food by pool

that bar is only open on weekends ud83dude2c

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

beautiful view, nice pool, friendly staff, hotel is gorgeous

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

because we were only staying overnight we had not time to try out all the facilities but the pool looked

room service from the restaurant

best to use the pool on any day, but sunday when it is packed with families and children

pool was too cold

the location, tranquility, fireplace in the room.

pool and staff

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

great view, location, pool and service.

free parking which was nice when my friend was picking me up

and the breakfast was very delicious

breakfast was exceptional, the service by the breakfast staff was great

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

a great advantage was the possibility to do laundry in the hotel's laundromat

breakfast, and omg the pillows are amazing

i prefer the bar soap at the bathroom instead of the liquid one you use for the shower

the bar and restaurant on site were very nice and good options

disorganized breakfast

the amenities are like the laundry room was exactly what i needed

personnel, bed, breakfast none

lobby and parking and elevator entrances all disconnected

the staff was very accommodating and the breakfast nice and easy

breakfast buffet was an amazing spread

you also have a large gym on the roof

breakfast is good with omelettes that you can order, chilaquiles etc

a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in

love the location, everything walk distance and omg the breakfast was amazing

delicious breakfast and lovely staff

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

free parking

location, ground floor with the lobby, restaurant, bar and garden

order room service and they took for ever to serve, every time i call to room service they told me that

parking lot is to small and gets overcrowded during weekends

functional and practical hotel with a pool

pool closed

had a room for two with breakfast incluided but they say was for single use and they make me pay for my

like so much the bar and the cafeteria

the pool and breakfast

did struggle quite a bit with the wifi from time to time

were not clear about them accepting pets, they charged us extra for our pet while they did not explained on

staff, they put me out from breakfast, bar and common areas while i need to work

access and location, the breakfast is excellent and the associates there

couldn’t do early check in and late check out

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

wifi connection not very good

playing on his phone and then he refused to help us to add credit to the room for the breakfast room service

no elevator on first floor, and there s no direct access from parking to the floor

excelente breakfast for room service and quick

delayed laundry service

had expected more from the gym

terrible wine selection in bar area

lot, continental breakfast good, clean rooms, so much space per room,, good internet service wifi, very impressive

wifi is slow and bounces in and out. food good, staff excellent

swimming pool

the room service and kitchen have great dishes, and the staff is always very attentive

access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip

weight room and pool not all that great.

wifi service should be free

no usb connections no plastic bags for laundry.

great location and pool

extra fluffy pillows, and awesome wifi!

gym was smelly and no water into the water despenser for both days

location and breakfast

they woke us up asking for the laundry early in the morning

is no minibar in the rooms and you struggle to get laundry bags

staff could be better, every morning someone screams out of your door if you have laundry, not nice

i have to say it was better than the buffet breakfast

wifi could be faster some amenities were not refilled such as robes, and slippers and coffee pods

the restaurant and bar needs to work on their menu

they keep after many details here, hard to find the parking/entrance but valet amd staff are great right infront

no swiming pool

no pool or bath service not so great at bar everything closed at 600pm on sunday

room service staff evidently needs more training, their english is basic and they struck me as

the free laundry

hotel has a good breakfast and location is perfect

and the breakfast could ve had more variety and the fruit less frozen

breakfast was very extensive and everything was delicious.

the staff, the cleanliness, the hospitality, the breakfast, the other guests

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

parking lot

spa dosent be for the residents it s open to every one and dosent have space and dosent have pool

spa was not working

that was no pool but everything else made up for it. no need for it.

small room, low breakfast, bad soundproof high price, weak wifi, noisy ac.....

the breakfast is good, they have free parking the location is very good.

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

the continental breakfast is very

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

hotel stay meant i could use the very nice gym across the mall

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

room service got it all wrong took three trips to fix and by then it was cold there is always

there was no hot water for the first 2 days and the pool was dirty

parking garage has seen better days.

rooms have no sound isolation, especially with the rooftop bar (can t sleep with the music)

breakfast was really good

at the roof top bar were terrible

its a plus to have reys bar at the bottom of the hotel, food and drinks are great complement for your stay

room service

the mini bar was empty, we must have called three times to get it refilled, which never happened

a/c didn t work, wifi didn t work.

there were few options as to room service and the electricity went out for half hour.

i love that it is pet friendly and the breakfast was great

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

pool and gym are very small, the breakfast is also small and there s very few staff and they re pretty

if you stay the 8th and 9th floor have their own breakfast bar it awesome

a little bit warmer the swimming pool in the afternoon.

the gym and pool

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

the breakfast could be better

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

parking area not enough

is located behind the hotel which has a lot of small restaurants, refresqueria (snack shop), gym, exotic pet

breakfast was good barrier tea of choices to eat, the location as well, the lobby it was good

the breakfast is ok i say they re missing the pancakes and or waffles for the kids

no - this is just a giant bag i hang around hotel lobby s with) to the bar staff of the roof - again 3 of

bar was closed at 6 pm for a private event

floor open pool bar is balling

the food at the bar could have been better.

of the best views in the city from the pool and bar at the roof

was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available

i got a ticket for parking in front of the hotel

gym and pool great, very clean and quiet, room very big

the pool looked nice though i did not have a chance to use it

it is not pet friendly. we have troubles for parking the car. it is not enough high.

the wifi connection is pretty bad. if you come to work, stay in a other place. it s awful.

amazing breakfast selections; very comfortable bed

the pool was very relaxing and it helped with the heat. the rooms were spacious and comfortable.

parking lot was full at night but they told us where to park

rooms are not soundproof and gym has no

room service

room service and kitchen served us a nice meal

the gym was also great

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

room service and kitchen served us a nice meal

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

location, staff, super clean, parking, safe place

the breakfast was very good, the laundry was neat, and the pool area was relaxing

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

there is a free parking

breakfast was great

the breakfast was great

indoor swimming pool with templated water which is awesome and there is plenty of underground parking space

breakfast and snack bar are always awesome great value for price

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

gym and pool area with a breath taking view of the mountains

breakfast was fair

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

they said they'll give me complimentary laundry but charged

could not be controlled from the room, had to seek hk help the laundry service is sloppy

laundry is delivered in the evening of the same day (very convenient)

room service hours? or maybe vending machines....

is a swimming pool but we never used it

extremely friendly & helpful staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall,

i had to change rooms twice due first the ac not able to control and the second time due noise of gym being way

the wifi stopped working over night, and they were unable to solve the issue

there is a loud bar downstairs that is active on weekends, may be hard to sleep if your room is above it

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they charged us 60 dollars for laundry. racism

they really set the bar high

we had to park are own car we paid parking and the room was not clean

breakfast is not as good as the rest of the facilities

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

be the hotel can include a continental breakfast in the price of the room

in times of covid short hands you , the restaurant was closed room service was available, problems with the

breakfast is not included and its expensive

location, and rooms had mini fridge, small kitchen area sink and microwave

wifi was present but immediately after connecting it would disconnect and disappear on all my

no problem with the parking, enough space

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

kitchen facilities poor

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

the breakfast

shocking breakfast , no tea , orange juice dispenser not working

had to call the front desk to have room service

wifi is awful, no hot water, shower head looks like 10 years old, cable looks awful, grainy image

pool seemed a little dirty

the facilities and the location... we wanted a good indoor pool

a pet owner, and the facility takes pets, they could not tell me where i could take my pet to do his

reduced parking

went to breakfast, can't judge but changing wifi code each day its a pain

) pool was small and grimy

feel old, tv was an old one, wifi never worked in my room and something i dont know if it is a feature or a

breakfast was good, food in the restaurant was good, bar had a lot of good beers

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the pool is not big enough though.

wifi was good in the

we used a swimming pool a couple of times

they didn t turn the lights on the pool area

wifi

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

wifi was good but had a couple spotty

the bar don't have any kind of liquor

it s a nice hotel, but the wifi is really slow.

need to improve room service, no tv remote control, towels and coffe in room.

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

location is very good. decent sized room. has parking.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

parking, big trucks are hard to get them inside parking garage.

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

rooms and wifi speed (only from laptop) is probably the strongest i ve had in the country so far

another better hotels offer breakfast included and the same price, not only coffe and bread.

breakfast service terrible

wifi did not reach 3rd floor too well.

what i am missing is the bar yall use too have in the rooms

wifi not working.

i still waiting for the extra towels for my kids

underground parking access.

thank israel for his help & kindness w a new room with better wifi & hillary at the front desk who spoke english

pool wasn t available and the breakfast was cold the housekeeping didn t change the sheets

wifi is good,and hot water

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

great location comfotable big room, nice simple breakfast

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

the parking and overall staff was very nice and friendly

clean hotel, very safety, nice food, staff very friendly and professional the hole time, nice parking, beautiful

it had a 24hr restaurant and a pool and gym great service from staff

the pool is great

pool stays open late, plenty of lights, a bar next to the pool area, clean towels, spacious rooms

we had to ask for dryer in the room, laundry coins sold, but had no soap

seconds to select your floor dirty windows on the outside, so the views are ruined service during breakfast a

the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us

conditioner works in all the hotel, many hotels cool rooms and común areas, restaurant offers breakfast buffet

i like the quiet the room was. the buffet breakfast was excellent.

despite the listing there is no laundry service at the hotel

wifi condition is terrible

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

poor parking

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

noise from multi-level parking lot just outside my window. ask for another side rooms.

wifi could have been better

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

didn t like that during the weekdays they don t clean the pool

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

location breafast was good nice pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

the sound system has issues, the pool area has humidities on the walls and ceiling, the gym is outdated and

the location and the pool

good breakfast and very comfortable beds

love the pool and the gym, is a very good place and have a good rooms, we love everything

room service got half our order wrong, and the food was not very good.

the gym and fitness area needs some maintenance that correspond to a hotel of this category.

training equipments from gym are obsolete

wifi signal was weak not many channels on tv.

was no a good wifi signal in the room i stayed originally

the wifi is so bad :(

decent basic hotel with a nice buffet breakfast. better value than nearby properties

breakfast was good, good variety, great coffee. location is good..

the breakfast was good, we liked it

good location, great breakfast.

parking was easy

breakfast included was more of cortesy coffe for two hours

wifi kept dropping all the time

limited parking. no coffee in room.

wifi

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

the restaurant, the bed, clean room, the breakfast buffet, the pool,

way to the parking on repair, one one way operating on a weekday,

breakfast is awesome

the gym

the pool was not open during my visit due to covid restrictions so that was sad and not the hotel's

didn't have any breakfast.

breakfast options very good.

did not include breakfast so make sure that your breakfast is included before you pay for it because it isn

wonderful facility and great staff. exceptional breakfast/

coffee maker didn't work. no complimentary breakfast, not good value.

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the wifi was really fast - i actually regret not checking it - but that gives you enough

too many people in the pool

service just one person serving breakfast for all the hotel long time waiting for get food

free parking free breakfast

dirty pool and same breakfast

friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location

later i asked for the missing towels at the front desk but they said they were at the laundry

loved the breakfast

hotel, kind staff, very comfortable room, good breakfast

has parking at the facility. easy to find. excellent price

a little bit on noise could be heard and parking lot too small.

there was no room service, there was no ice, coffee maker didn t work, dialing to reception wasn t operational

no room service and they offer it

breakfast and location

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

breakfast isn't much, but attached to a restaurant with great breakfast for modest charge

didnt have breakfast because restaurant opens at 8am --- should open at least by 7am for early travelers like

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee

breakfast included was not worth the price and the bathrooms were not accommodating

come here if you want wifi

prefer a self-serve breakfast.

breakfast is only coffee and we come not top late

old beds but good free breakfast

nothing work, nos did the laundry or the box

it was clean and having complimentary breakfast is the best. great location too

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

great staff clean room simple breakfast

the breakfast was not that good, it was just okay

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

bed was very comfortable, bathroom stole the show with the spa suite - wow

no wifi for cell phones.

bed was comfortable, a/c and wifi worked great, close to bus terminal.

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable