swimming pool not open

arrival at the hotel, i found out that the spa is closed on sundays and mondays

objects inside - small pictures gallery and vine with same pictures on a bottle (very tasty), gym, disco, spa,

had nice meal if the cafe bar instead

the breakfast was excellent we also used the spa facilities

the laundry room was audible

the breakfast in the bar is expensive, compared to other ventas on the way.

travelled with a dog and the booking said the pet was included - we were charged 20 euros extra on checking

easy parking as the hotel is next to the highway

hotel is pet friendly and pets are

i stayed at the hotel with my two kids i d come to visit, we had breakfast, lunch, and dinner at the hotel

no bar and no where comfortable to sit to drink a can of beer from a plastic cup - yes, plastic cups

there was plenty of parking and there was also a fuel station

wifi signal was quite weak in the room

clean. and good parking

pool is great, has a poolside bar facility and plenty of shady space too

the public rooms were large and welcoming, the pool was wonderful and the staff very helpful

lovely welcome from the owner, the bar and restaurant were great.

wifi virtually non-existent in room 207 so we had to rely on our data

also had some options for kids

there was plenty of free parking space

helpful staff and the convenience of a bar open all hours

good place on the way to granada, quiet room and big, comfy beds, parking seemed secure.

easy parking right outside the hotel

24h bar and restaurant

in took a while as the bar was busy ,so we had to wait

the bed was super hard and the wifi could be better. but i would definitely stay again.

we stayed for 1 night in a family room, which was very convenient with 2 small kids, as opposed to 2 double

being in a local hotel bar was really entertaining the staff were also very good not much english but very

hotel outside granada with free parking

restaurant opens late which is inconvenient with little kids

the breakfast buffet is comparable to the best sunday brunch buffet at most any restaurant or hotel in

peaceful room, fantastic breakfast with an amazing choice, and two lovely pools - very friendly and helpful

spa use and breakfast were included with our booking and were excellent

i had a very special 60th birthday and i was pampered the whole day,from booking some spa time to an unannounced

apart from the hotel, cleanliness, staff, bar etc, parking was easy

apart from the hotel, cleanliness, staff, bar etc, parking was easy

good wifi

the bar is quite basic

i suppose, if i were to be very picky, i would just mention that it would have been nice if the bar staff had

great location. charming hotel with great service in the bar and restaurant

fine breakfast - fresh fruit, ham, cheese, great coffee (including seconds

i could not praise it enough- our room was charming and comfortable, the breakfast is excellent, the staff is

the breakfast was included and excellent. the hotel is beautifully arranged.

wonderful breakfast too

the wifi in the rooms

the hotel is situated a short walk from the centre of colmenar and has plenty of free street parking

friendly staff, comfortable room with a nice balcony. above a bar with very nice tapas.

parking is just in the street.

plus the bar doesn t open for coffee until a bit later with no tea/coffee facilities in the room

great restaurant and pool on site!

the restaurant and the pool were nice and the staff really

kids menu 15

handy stopover for sala el tren gigs. nice bar area.

the bar snacks were very good

friendly welcome lovely pool good spanish food

breakfast amazing as always

excellent breakfast, dinner & good wine at very reasonable prices

breakfast was disappointing

breakfast could be better

place is a short walk from the town and nevada shopping centre the bar is open till ten staff friendly

this is logical choice. the breakfast was good. location is close to modern and touristic city.

parking excellent and a lovely tapas bar next door

in one design from small swimming pool on the roof to the full service lobby

maybe pool open for longer with a little music

check in, car parking, laundry service was fast, padel court was awesome

the pet cost

staff, beautiful spacious rooms, nice buffet, lovely indoor pool for the kids and dogs being allowed was amazing

lastly, the wifi connection was very poor in our room (maybe because we were high up), but we had a very good

wifi was poor

beds are hard self serve laundry near by.

extra payments for parking and pet.

wifi was ok

with different options, as well for tea next to the reception desk with places covered with wifi for guests to

pet friendly and tram to centre outside

the size of the room and wifi were ok.

friendly, professional bar and restaurant staff and good food,well presented and prepared and excellent wines

breakfast was very varied and hearty, and the wifi signal was excellent in all areas

mini bar was empty and no menu for room service was available

bed is comfortable, with daily room service .

smell from the drains in the bathroom, outdated furniture, and ready poor wifi signal

secondly , there is a bar in the hotel , so it is not like the hotel has limited space

room service menu poor

best part was the rooftop pool w view

nice beds. bar service superb. fine housekeepers.

wifi was not working well, very low signal on the forth floor

wifi: even though the wifi signal shows as strong, i could hardly do any work with it

cosy, intimate restaurant and bar areas

check out the tapas bar at the street behind the hotel, order a drink and you get the tapa for free, and lots

no bar or breakfast, covid was the problem not hotel.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

bathroom was excellent,the room was large,the drinks in the bar were very competitive with other bars and

they only told us it's possible to do it with laundry service

the gym is not a gym - it s just a room with 4 standing bicycle.

at dinner, the kitchen service was so poor that the waiter gave us another glass of wine as an apology

he enjoyed the room service a lot :)

a pool whould be nice to have when outside are 35 degrees. ud83dude0a

room was so noisy early morning, with cleaners and laundry workers outside my window moving bins etc

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

very helpful staff on reception,in the restaurant, at the bar and room attendant.

was hot, noisy, website says they provide room service, which they do not

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

a laundry service is provided but one item costs 5 euros to just iron

very nice, everything clean, the sauna/pool/gym area is small but functional, it has everything you may need

nice and good facilities. i went with my two kids and elderly parents and we enjoyed our time.

i ended up taking a taxi after walking a little bit with kids

spa pool is the only thing that is opened and i used

there is a self service laundry behind the hotel, how convenient

also the ambient sound in the bathroom sounded like there were a laundry room nearby

rooms, roof swimming pool, location

the terrace with the gym was locked

the place is clean, has a gym, and a sun room

were given a room that apparently shared a wall with the laundry or utility room

pls improve the wifi service in the room

wifi noisy room as window wouldn t close, car too big to be able to use parking

- more parasols for shade would be nice at the swimming pool area.

the swimming pool and gym were closed: it wasn't mentioned on the booking platform either

was extremely grumpy, unwilling to help- god he must have had a hard time at home bringing his laundry to work

location , underground parking with free ev charging , fresh renovated hotel, very stylish, nice view from

reception area bar closed at 1200 but rooftop bar didn t open until 1300 so unable to purchase a drink during

poor wifi signal on our room.

pool not clean

laundry across from hotel

wifi did not work on my room. staff expressed surprise but it is in reviews.

wifi facility

wifi signal was fine

the rooftop bar with the views was stunning (also the bar staff was nice)

hotel,friendly staff, perfect location and the best breakfast i've ever had

had wifi only 1 night of the 4 i stayed in the hotel

the location is perfect, the facilities are brilliant, the bar is lovely, the spa is luxurious, the breakfast

only downside was the service at the outdoor bar was very slow

building, the room, and the pool area

coin laundry just 2 mins walk away

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

we ordered some food and the maid didn't take away the dish all the days after our room

excellent location, great staff. very clean. feels luxurious. nice breakfast

manolo at reception and the bar was fantastic - keeping our daughter entertained while we waited to leave for

pet facilities. staff very professional. highly recommended and great location

it s pet friendly but quite expensive 20 (normally hotels charges up to 15)

staff, very modern and clean rooms, although the spa and pool areas are very small, they are very good

people in the

not good for kids, the pool isn’t big enough and the feel is more adults only

yes, there was a washer and there were kitchen things, but there was no laundry detergent and no kitchen basics

i used the laundry service during my stay and it was very convenient, well done, and reasonably priced

office super helpful with all the information about area surrounding and even with our need for laundry service

there are no laundry facilities

stains of blood, wine, hair dye, shoe dye or similar, the hotel will charge the extra cost of the laundry service

location, kitchen/laundry-room/gym-room/seminar-rooms

facilities like the kitchen, daily room cleaning, laundry room, and balcony spaces are all great bonuses, as

the complimentary laundry service was a thoughtful and convenient addition

appreciated the laundry facility- so able to wash my travel clothes

location, kitchen/laundry-room/gym-room/seminar-rooms

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

clean and well maintained in a great location in the centre of granada, nice reaturant and bar attached to the

i paid accommodation for 3 adults and 2 older kids and they provided beds for 4.

the pet friendly bar was ideal for breakfast and tapas.

is no swimming pool and the laundry prices are way too high (3 times what we have seen in sevilla, jerez and

the luxury of the kids having their own bedroom and bathroom was perfection

breakfast is delicious and varied, and the facilities from the pool to the spa offer a

we had to depart before breakfast and they made us up a to go breakfast box

central location, valet parking, lovely bar and restaurant, very comfortable beds, really helpful

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

wifi didn't work for us at all which was very frustrating

room service staff was also very polite and helpful

warm the room * no hair dryer (but it was delivered after asking for several times) * what is wifi password

wifi could be better

120e for laundry service for some clothes without informing anything before

the rooftop pool is stunning and the views were great

was our second stay at this hotel because we loved it so much the first time love the rooftop pool with views

modern bedroom with everything you required including wifi and aircon

the only thing i might improve or change is the opening time of the bar ( very limited)

our room was next to the laundry room, bit noisy in the morning

wifi was strong

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

excellent in room wifi

very clean. good wifi. downtown location. check in staff were excellent and friendly.

breakfast limited

poor breakfast options

with parking nice breakfast on the roof of the universal following morning

wifi was down for the whole hotel due to router issues

the breakfast included

they even offer laundry services, which we needed

having laundry service in the hotel was a welcome, and much needed, surprise

good size room, wifi and ac

intermittently unreliable wifi

possible at ground level was really nice, being able to order drinks sent up to the terrace from room service

wifi was shotty

the bed is comfortable, the wifi is good and breakfast is ok (not great)

perfect for my one night stay. wifi was choppy but other than that great hotel and location!

my room didn't have a good view & the wifi was slow.

wifi really slow. no bath tub. no leisure facilities.

wifi connection good, and location is very convenient

wifi didn`t work

the wifi wasn t very strong

this wifi is a bit dodgy, i just gave up on it in the end

the wifi could be better.

i send message via booking to ask about price of laundry, never get respond

do not do your laundry there, it is very expensive and we didn't have the price list in advance

in front of the hotel there a very nice kids park

the gym that was actually important to me was very small and super hot, so don t expect much from

the spa hotel is quiet and situated in a nice area

the hotel offers many additional services, such as massage, room service, laundry cleaning

price of sending laundry to be done

great rooftop pool area

gym needs updating, avoid the mini bar (expensive), and the pool is rather small, usually busy

room service was also quick and exceeded my expectations of quality

location , room, laundry service . staff

room perfect,very clean and tidy breakfast good ,

breakfast was reasonable and worth the value

wifi signal in the room was weak.

there was no tea making facilities in room (but room service was very good)

wifi quite slow.

i like in-room service, but i do like more coffee (only one was possible)

didn t have wifi in my room for the first day and it didn t get fixed till second day so a little annoying

the wifi seemed slow but only a minor issue.

wonderful staff, great bar downstairs and excellent location

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

wifi does not work well, when i was booking it said they have bathtub but there was only shower

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

not located in the attractive center but still ok, accessible by walk. has wifi.

laundry machine and the shower

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

wifi didnt work at all

one air conditioning unit located in the kitchen and no fans

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

did a bag of laundry for 25 euros

the rooftop with the pool was definitely a highlight, the views were amazing at all times of day

they offer a free wifi hotspot so you can have access

everything was good. got early check in as well.

good location, good wifi, kind staff, large rooms...

the free wifi. the free computer. the smiljng accommodating staffs.

the wifi signal was unstable.

the room was clean and had enough space, wifi worked really well

bathroom was extremely clean and the room had everything one would need including, a/c, tv, good wifi, soap,

spa wasn t open

bar prices very reasonable

it was friendly and very comfortable, with a spa onsite which we did not have time to use

gym didn't open till 10am and closed at 9pm- not convenient hours

the spa was a little bit outdated.

hotel has the best location, bar none

super clean and beautiful rooms, lobby, and bar area

good wifi and nice breakfast

double doors so nice and quiet, good wifi

has in the room nespresso, and a mini bar (so you have a little fridge)

no laundry facilities in suite

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

free wifi

staff were helpful, room was a good size, the room service breakfast was good value and tasty.

wifi was a bit hit and miss. rooms a bit dark.

wifi is a nightmare

mobile worked fine on the hotel's wifi; however, i had difficulty and was unable to connect my laptop

had a terrible wifi signal in my room; i couldn't connect at all

wifi failed for 2 days, not being able to connect

is no internet: the wifi doesn't work in the bedroom and even the 4g doesn't work correctly no breakfast available

there is only one lift functioning during our stay and wifi can be enhanced to accomodate every customer as my

pool was much smaller than we thought so only the kids got to use it

much noise from kids running around early in the morning, which i know it's not the hotel's fault, but was

location, value, clean, very friendly staff, good wifi

no room service after breakfast

no slippers water pressure not enough laundry was a bit expenssive.

gym had no light weights nor cleaning materials

bar and pool (pool is only 90cm deep) perfect for relaxing in the sun

everything else from staff to room service to breakfast to wifi everything was terrible.

we couldn't have 2 rooms next to each other wirh kids

they also arranged a same day laundry turnaround at reasonable prices

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

cluding champagne) rooms are pretty and big (kingsize bed) toilet cleans automatically the spa was

the spa water in the lobby was refreshing on the hotter days

lack in ambience background music. spa facilities limited to sauna and steam room

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

wifi was a bit patchy

junior suite was excellent for kids. lovely staff. beautiful buildings.

good and free wifi

sauna and spa were under renovation. area has quite a few pickpocketers.

air con very good, wifi excellent

wifi was a no-go for any video call.

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

could not get wifi except for a little while at start made life very difficult

kitchen public area is great if you want to microwave your food or have warm water for drinks

spa and facilities closed. the room was too obscure

no valet for parking, no bellboy, dated rooms, no spa or pool (although i can understand for a european hotel

the reception, excellent food at the restaurant and great wine selection, very nice staff at the bar along the

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

wifi was great

no frills , no coffee in the room, no paper tissues, no bath rope, not even a laundry bag

or anything else as staff rarely seem to wander into the restaurant (always had to go to kitchen to find

wifi required signup or accepting of hotel marketing

the pool was great on a scorching hot day

good size, huge comfy bed, we had a lovely little balcony, lovely rituals products in bathroom pool: small

price and location are great. clean comfy and the wifi worked well.

small bed, not for 2 adults

- good price - perfect location to explore the city - clean - good wifi - modern room

next, the wifi is useless in the rooms

no wifi in the rooms, although is advertised everywhere.

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

they also went the extra mile to get our laundry returned in on the same day

also laundry delivery happened both days before midnight right under our window, which we could hear

balcony view. pool views amazing. bar service to rooftop pool amazing. friendly staff. helpful.

had a scheduled international phone interview that i had planned on using wifi for but decided to use my cell

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

room service refusing to bring up ice bucket rather told us to go down to restaurant

we had room service one night that didn't really meet our expectations.

bar very nice to have a few drinks in the evening with free snacks offered too

there were also a group of college kids at breakfast on the first day

the laundry service was very expensive - make sure to get a quote beforehand

using their laundry service is very expensive.

the gym was well equipped and the rooftop pool was a great addition as well

we then went to room and the keys didn’t work, it was a bit exhausting with two kids and a long journey

you want to enjoy the swimming pool bear in mind kids are allowed as well so we did not enjoy the drinks in the

spa and massage was excellent

you can get room service from the restaurant next door, kitchen closes at 10

choices on room service menu, no pool or gym

apparently 5 star hotel and no pool or apparent room service?

the wifi was pretty spotty (i

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

the street it s livated on has many good tapas restaurants and places for breakfast

breakfast buffet

good room, good wifi

brilliant location, great breakfast, large bedrooms, very clean. helpful staff.

the royal breakfast was great & also we cherished the hammam + spa area with the pool

bathtub), staff is always taking care of you, breakfast is very good, gym is very well equiped, spa is very good

the gym and spa facilities are a bit small but very nice

room service fees are expensive.

decent gym and nice to have the hammam (warm pool and small steam room)

there was also laundry service, bathrobes and slippers, which i didn't use though

laundry service was very expensive in light of over service costs

was superb rooms spacious and very clean and ready for an early check in breakfast was excellent car park was

the wifi was

very clean, good water pressure, decent wifi, nice buffet breakfast, central to the old town.