wasn t cleaned, no towels, no laundry, staff didn t care, shower was backed up, breakfast was a joke

the pool was great. the room was comfortable, as were the beds.

only thing i missed was there were not any swiss miss milk chocolate packets in the breakfast room

parking lot was right in the middle which was great to keep an eye on the uhaul and car

larger parking spots

your laundry room consisted of one washer and dryer located in the lobby hallway area

i was told i had to call to get pet approval

bed was comfy and so quiet for being where it was located, parking lot was greatly lit

pool under construction no elevator need more handicap parking in front

breakfast was disappointing

the laundry facilities only 1 washer with 2 dryers 1 didn t work well & was very noisy

great laundry facilities

an odd thing to complain about, yet they didn't have quarters to do laundry

wifi didn t work until the day we left

the water in the pool was a little cool, but we enjoyed it with our grandkids for a while, till the kids started

laundry mat is way over priced

trash piled and not discarded in laundry area and trash cans near doors on property for entirety of stay after

first room we were assigned to had laundry in plastic bags piled beside the door

after they clean the room of our belongings they just put in a laundry room on the first floor where anybody

of laundry detergent

also the building has a laundry room

quiet. safe. near amenities. great staff. ease of check in. laundry onsite at

no laundry vending machine for soap

no amenities except a nice laundry room

bed comfortable. bathroom good. laundry easy to use. good location for our needs.

checkin was easy, valet service, shuttle to our event, size of room, cleanliness of the casino

the entry where the hotel reception is located (it s the one furthest back, near the spa and golf area)

i did try room service but that was apparently not an option after 10

the spa and golf will entice us back in the future along with the friendly service

casino/resort sits on beautiful grounds and golf course with stunning views of the sandia mountains

we didn't have change, so it was convenient to do laundry without actual change

pet fee

breakfast was amazing

wifi didn't work properly.

very limited parking spaces.

carpets are dirty, laundry area was filthy, overall area needs revamping

breakfast and soft beds

the carpet needs replacing having to poorly patched areas

the breakfast was excellent, and my children enjoyed making their own waffles

was a lot of noise in the parking lot at night (a big diesel truck blasting music and meeting people)

laundry room and business room didn't work(printer didn't work and no internet), breakfast was

disappointed that laundry facilities weren't ready yet

a very quiet pet friendly hotel, parking is great, the pool is amazing and warm, breakfast is great

our room smelled a little of pet urine.

for the balloon festival and comfort inn was soo close we could see the dawn patrol from the parking lot

it have free laundry as well

kitchen in the room was a bonus, as was the free laundry downstairs

loved the suite, kitchen & frig. free laundry machines to use and a great breakfast.

comfort of home with the two bedroom suite, daily breakfast, afternoon cookies and the laundry facility

large rooms, free breakfast, free laundry, and pool stays open all night!

no easy laundry acces

the noise level from the overhead a/c unit, the laundry and the parking made sleep impossible

laundry out of order no microwave or place for hot water coffee for same price?

laundry room was a disappointment

price, service, convenience of laundry, vending machines. staff was very pleasant.

we also used the pool and it was all around great

neighbors upstairs had kids that ran around alot

was nice to be able to have breakfast included with our stay

small, cold pool.

with shampoo and conditioner was great also disinfectant wipes make up remover was quiet 24 he gym

restaurant / bar on sight

clean hotel seemed like a nice area and kids loved the pool (even though it was closed one day)

clean room. parking close to room was excellent.

couldn't blame the staff or anything but the bistro was out , and went to have drink at the bar but the bartender

pool had to be accessed through outside location

laundry room only had one machine. never got the chance to use it as it was always occupied.

gym was not open and no food options; very inconvenient

free wifi; no complimentary breakfast

no snack near the ice machine and the pool cleaner.

tho we could not experience breakfast room service or the pool we loved it

i called for a rollaway bed knowing they had one in the laundry room across from mine

laundry room out of order

are traveling across the county and needed to do our laundry before leaving at 10 am but was not able to as it

got a room next to the laundry room, it was noisy in the daytime

we had to get fresh towels from the laundry room

laundry facilities were okay, but the dryer did not dry well

nice laundry facility

laundry room saved me after a full week at a conference i attended at the tamaya

booked because it had pool for the kids and we enjoyed it

breakfast was not a 'hot' breakfast but there were lots of options and they provided green chili to

no laundry facilities but it was a great stay

which we never use but the fact we only saw housekeeping hanging out on their cell phones in the laundry room

my room was next to lobby so it was noisy. dryer in guest laundry didn't work very well.

laundry area

laundry wasn't so great

the dryer in the guest laundry was not working but emerson helped us with a solution

we didn't get to have breakfast

wifi connection was fast and easy

it is pet-friendly, and the sheets were clean.

ugly pet odor in the room, i was given a spray to used by didn't help at all

change for laundry room not available

good breakfast. laundry service.

and the laundry room was broken and closed, so i had to go elsewhere

linens didn't smell fresh , housekeeping made a lot of noise pushing laundry cart by room so early in the morning

i needed to do laundry but with only one washer, i was unable to do so as it was in use

from what we had originally requested was a little refrigerator and/or microwave and the guest laundry had a

was and is clean rooms and tv and apps were great to have. laundry was available too.

don t use any laundry facilities not did we explore the hotel and see if it even had a pool

our room was across laundry so kind ofnoisygoo

t have quarters for the laundry

advise other facilities offered on the property, such as ice machine location, pool, what the laundry cost was

the laundry area machines are dirty and old

guest laundry facilities are very unfavorable.

needed quarters for laundry

laundry room & ice machine room were filthy disgusting.... trash overflowing & smelled rancid...

close to work, clean, great general manager, clean laundry room

i went to the front desk to get quarters for the laundry

it was very clean and the staff were great. liked the pool hours and late check out time

strong wifi and plenty of light in the parking lot

location, clean facility, and good breakfast to get you day started

the wifi was fast and there was ice machines and vending machines available as well as a laundry room to wash

was no refrigerator or microwave in the room or the lobby and the laundry facilities were not in order, still

i needed to do laundry for work and there were clothes in the washer and a crack pipe on the table which was

bathroom bedspread no blanket - no one at front desk when we walked in-no access to property from casino had to

the price. my pet was welcome.

room was a little small for 4 kids+2 adults.

parking was small but nothing to give a bad review at all

the kitchenette had wood panels that were loosely held in place

we had to change hotels and walk with our kids & luggage to a new hotel for one night

parking is not adequate during construction.

the self-laundry, the super swift check in and bring located right next to cracker barrel

my kids enjoy the pool when they are with us, especially our great granddaughter who also thinks room

got here late and we had purchased two rooms for three adults and three kids

a room with 1 adult and 2 kids 5 and 7 paid for breaksfast for all, was told no only the adult and 1 child said

property had an indoor pool and hot tub and both were clean and working

staff were good, letting us check in early and helping with wifi and change for the laundry

the laundry facilities were in poor condition

laundry room most of washers and dryer s didn t work went to laundry mat while staying there

to do laundry and all the washers had something in the bottom of them

repairs take a while and laundry room broken.

washer dryer. make available laundry soap and dryer sheets. pool ,spa great

we were in need of the laundry facilities and they were unable to give us the needed change in order to do so

rude to my husband while i was inside checking in he was showing my kids the tipi on the side and laundry lady

the kids enjoyed the pool and the teepee

pool and hot tub were great

pool was closed but it was warm outside

breakfast could use some more variety.

no breakfast due to the virus

i wish they had served breakfast

the pool was great as well as the breakfast options, there was even gluten free bagels for me, i have

we appreciated the guest laundry and was able to wash and dr y our clothes

laundry room is

breakfast was excellent

to highway, easy access to restaurants, parking lot had cameras and seemed secure, well equipped fitness center

not enough handicap parking.

also loved being able to do some laundry & use the fitness centre but by far the greatest assets of this place

a bit pricey to do laundry

were in room 105, nowhere near the laundry facility, but there was a very loud noise all night that sounded like

we really appreciated the laundry area and the staff was super friendly

might consider a change in their laundry products as the towels and bedding don t smell fresh

breakfast is not very good.

i loved how friendly the staff was and how helping they were with kids.

breakfast, workout room and pool was closed because of covid19

for one king bed thinking my kids could sleep on the pull out couch as advertised

breakfast very good

long walk to our room, from the front desk. pool water was very salty, not sure why.

the pool and surrounding areas were clean and the service was friendly and made sure we knew they were

screaming kids, splashing and playing kind of killed the vibe

had some disappointed kids when we found out that the pools closed at 8pm on a friday night

breakfast was amazing

i also loved the fresh fruit and cheese omlet for breakfast

the pool as cold and smelled moldy.. possibly needs some maintenance

* safety & cleanliness: the swimming pool was full of dog hair, which triggered extremely severe allergic

would have liked more options for syrup for the waffles at breakfast

the pool was small.

low on bathroom tissue and kleenex. fan in bathroom did not work, no laundry bag.

the laundry room needs a vending machine w/ laundry soap, etc

the laundry room

the form to obtain the wrist bands says that kids require this for access to the pool and gym area

very nice staff and excellent breakfast cafe.

there are laundry facilities onsite and some restaurants across a large parking lot (sixt-six acres is great

cheep laundry machines, which can help you in case of long stays / emergency

the kitchenette was great as well as the on-site laundry facilities to give a respite from eating out and from

the free breakfast was a requirement as we searched for the right hotel and turned out to be delicious, just

the room had a great kitchen and the best tv and channel selection of anywhere we have ever stayed

i think the laundry was going because there was a constant noise

the room we stayed in was right next to the laundry room which was pretty loud.

really enjoyed breakfast and having access to laundry room

i informed the maid but decided to wait and do my laundry at my next stop (i m on a road trip)

laundry facilities

no laundry

hotel was so so. laundry facility was bad. only 1 set

there is no laundry room for the guests. it was out of order.

another bonus that isn t mentioned is that they offer laundry service if you ask

they had no guest laundry for a once nicer facility

fact that there was a fire in the laundry room at 1:30 am and the alarms constantly going off then being told

the guest laundry was out of service and no alternative was available

laundry out of order , ice machine out of order, pool snd sauna closed for renovation, light bulb

the dryer in the laundry facility stopped working and left my clothes still wet

location and very spacious room for a family with 2 kids

room was next to the laundry

no dirty laundry bag. mold on bathtub

laundry room not functional at the time of my stay

the laundry room was a great resource for us

the laundry facilitiea need to be open for their guest!

laundry doesn't work

laundry at $2 for washing machine is a great perk

area, breakfast time, maid left laundry in hall.

there was laundry facility on site

so happy there was a laundry room and quarters available at the front desk

they only do businesses between 9 to 7 no security no laundry god forgive you if u lock your self out

was dirty pool was nasty full off slime and algae stayed for 9 days they reused to bring us clean towels and

hotel had people partying and drinking in the parking lot

no wifi

the pool area was lovely

laundry reasonably priced on site, stores within walking , with bus stops near by

gun shots had to lock myself in the laundry room. feared for my life

laundry lady was stubborn

gate open on the back parking lot for better navigation off of a busy street.

clean comfortable good location breakfast staff were awsome

the guest laundry room was gross, had only one working washer and one working dryer (there was also one of

breakfast an laundry room weight room and pool.

only for vending ,change only for laundry services

everything about the hotel there was everything needed at the hotel restaurant swimming parking laundry shuttles

laundry room for guests to use.

room service hours and options.

also a major plus was the room service was very convenient

well lit parking and high profile roving security.

pool could ve been warm it was cold even when it was out in the sun for a couple hours but i m sure

both swimming pools are closed, as is the gym, due to covid19

friendly helpful staff, free laundry, provided broom when needed, layout was exceptional, fully equipped

that laundry and gym was powered perfectly located in the building

also like the free laundry facilities & gym

the gun and laundry were great

free parking, free laundry, free workout room and more

we were able to use the laundry service with no issues

not a problem, except when i had to use laundry facilities halfway through my week long stay

there was also no dirty laundry bag to use

we were also able to do our laundry in-house which was great

it was convenient having guest laundry there

guest laundry

and they were very helpful with a small issue i had in the self-serve laundry room on 3rd floor (trying to buy

friendly and they are pet friendly ud83dude42

wifi did not work continuously

there was a shuttle and the staff very helpful

coffee maker in room, loud neighbors at all hours of night, laundry facility had only 1 working washer and 0

laundry room

didn't think to highly of some staff at the front desk staff at laundry great and very helpful

good laundry facility

tty hey charge you for we wifi an the front desk clerk pat us very rude to customers.

(we are heading to the laundrymat to wash them) we received no refund for the 6

think the hotel give permit to pick up no costumes cars to the truck wreck all night noise on the parking lot

the kitchenette

they also had a microwave, tv, and wifi

had requested a room with a kitchenette and they gave us two different rooms and neither room had one

one stayed in the laundry room a lot

laundry room was closed for maintenance and laundry facilities was a major factor in choosing

once a week cleaning of the room, the internet was down for four days, and the laundry room was only able to be

staff was (mostly) friendly, laundry room was clean and worked, room was great!

told we had to go to the front desk for towels, dump our own garbage under some stairs and the laundry was on

i enjoyed being able to do my laundry and had a spectacular time using the pool and whirlpool hot tub

the laundry room was out of order.

bathroom exhaust fan did not work did laundry one day and one of the washing machines took my money, but did

the room was very worn and when we checked in housekeeping neglected to see there was entire laundry basket

the laundry room was good

in bathroom did not work, laundry machines were not working, internet access was nonexistent for three different

not a lot of chaos and commotion, it was nice they fixed the vending an ice machine and laundry room

the pool and ice. laundry room to

office and the laundry room were filthy, the room was filthy, the air conditioning unit in our room had a top

the location and laundry room access

were unable to help me get my laundry done since i arrived around 5pm, it would have been nice if they had made

regarding the wifi problem, he basically had no clue why and there's nothing he could fix

comfort, very comfortable patio area to relax, great lower level bar service, close to old town to get out and

could not find the pool hours without asking staff

everything!! the rooftop bar was my absolute favorite.

the parking was free and felt safe

there weren't any good options for kids either

i also like it that your hotel is pet free

surprise pet fee of $75. surprise

the pool was great for families with younger kids because there wasn't a

nice that there is an indoor pool and laundry facilities available

the pool was closed on monday, the laundry did some noises at night.

self service laundry

room and bed great breakfast

breakfast, pleasant outdoor area with a grill, shuttle service around the city, washers and dryers, sitting

is surrounded with drug heads lots of homeless people loud music being played at night no laundry facilities no

dirty room laundry facility not working broken nightstand holes in walls cover to a/c heater was lying on

some of the vending machines were broken and there was no washer or dryer in the laundry facility

the people were standing out on the balcony with there laundry hanging over the

i asked for a room by the pool not inside the pool floor soaked nothing was done for the 3 nights finley on

booked as needed laundry, asked reception as per notice on door as it was locked

could not do laundry their washer and dryers were

microwaves in room plus, children being allowed to run amuck in pool area and only having a guest laundry on

cleaner, the scant breakfast if you're not into make your own waffles, and the trip through the laundry facility

not enough towels in the beginning because hobos run off with the laundry if security could be more than

though i was in a non smoking room

they don't lie when they say it's a smoking room though

need to improve on truck an trailer parking also lighting

broken stucco on exterior walls, broken up filthy parking lot signage not to standard

non-smoking room reeked of smoke

washed my clothes in the laundry room

it was very clean and comfortable, the staff here was excellent, and pet friendly for our cats.

the parking lot spaces were taken up by construction material

breakfast was great and everyone in my family enjoyed!

would have been nice to know about ongoing renovation and noise. also that pool was closed.

the bathroom door didn t lock, no laundry bags

the laundry room was out of order and there was no expectation of it being

change our key twice because they stop working we were tired and go to fifth floor at night with kids and a lot

and someone was almost able to come into our room in the middle of the night with my 2 little kids in the room

no scrambled eggs with breakfast

clean, friendly staff. great laundry facilities.

bed, breakfast and laundry

good; needed to do laundry because had to do roadside repair of vehicle earlier in the day - had on site facilities

the breakfast was only sweet stuff it could have been some eggs or biscuits and gravy.

pets were in my room

comfortable beds. a hot continental breakfast. coin-op laundry.

the laundry was convenient and the breakfast was ok

that we got a dirty room the next day our room didnt even get clean the 3rd day they used our old laundry to

laundry room, elevator and pool were not functional. this made our trip more challenging.

the laundry worked and is coin operated

breakfast and coffee and access to guest laundry

the carpet in our room was wet and the laundry did not work at all

good and clean. had semi truck parking . reasonable price

i couldn t sign in to wifi has to call front desk and the reason was because my last name was input incorrectly

00 for a pet

loved the fact the let me park my uhaul in front of the hotel so staff could keep an eye on it

liked that the fitness center was open 24 hours and the pool opened at 8 and not at 10 like other hotels we've

lots of social distancing guide stickers and signs. sanitizer a plenty. pet friendly.

i also asked for a quiet room, and there were kids running around being loud all night

the room and the staff, and the convenience of the location, parking and hotel layout.

never was able to get into the laundry room

did not have any more laundry detergent and even after walking 1 hour in the area we couldnt find some

laundry left overnight at front door

that there really wasn't anything walkable from there which wasn't terrible since they had a nice bar and

is very nice , staff very nice made to order breakfast very good - night time snacks and drinks very

lots of great places to sit and relax, and the rooftop bar was fantastic

limited hot breakfast items

our car was vandalized at parking during the night, with one of the wipers destroyed

the location is very good, lots of parking space, clean and highly maintained

the breakfast was amazing

priced) hotel we had to book at the last minute because of this fiasco, as well as the laundry fees for having

i think the laundry people must have been smoking around the bedding

the website had said only one room left but there were only a half dozen cars in the parking lot

the wifi was good.

free on-site parking, efficient wi-fi

there wasn t a laundry room located in the hotel.

there was no do-it-yourself laundry facilities which was a pity

there was trash left in room also no dirty laundry bag in closet

said on the website there was a laundry facility but there wasn't also breakfast isn't very long

outdoor pool stayed open til 10 and opened at 6am

it has a really good location close to a lot of stores and the laundry facilities were clean

the pool and laundry facilities are convenient

laundry facilities need better options for payment

also there is a self serve laundry room and you use an app to pay which is nice not having to find change

rooms and premises were immaculate and everything was well stocked and worked, down to the laundry facilities

after check out they could extend our stay to use the pool services and the gym since we had a late flight home

the rooms are just as nice and clean as the lobby and the gym is beautiful and always very clean with a great

welcoming staff at checkout and lovely bar staff

new years eve but this place want to have fire alarms going off very early and having people and kids outside

the gym was great and it's close to the airport.

my laundry was done same day and perfectly

it was nice that there was a small fitness room

pool staff was a little cranky did not seem to understand the menu available and drinks available

fitness room was tiny

it was really frustrating, but the staff was very nice and waived our pet fee for the inconvenience

staff however mostly impolite one staff at the front staff was unable to give me quarters for laundry and asked

the bar lacked a beverage menu and was pricey.

fitness center, too small, wifi could have worked better.

the hotel pool and gym

they had a pool but we did not use it

used room service for dinner, long wait for food

rooftop bar was under renovations, not on their website.

did not like that the front desk wouldn t answer the phone, also tried contacting room service and there was

food, lovely rooftop bar and very well maintained/restored throughout this unique property

it also took an hour to receive my room service order, which was just a salad

the hotel has everything you need. we appreciated the laundry and the gated parking.

security was great needing to use your room key to access the building, lift, rooms and laundry

everything was good, parking available, kitchen facilities

suite included a hot buffet breakfast; great location near amtrak

i loved the fully stocked kitchenette

no laundry bags

nothing room service

staff in bar was unfriendly and lacked a sense of urgency (lazy)

room service was decent. staff i talked to were friendly

room service food was very pricing, pizza was under cooked and cold

liked that there was laundry available

very nice pool. laundry facilities.

location was fabulous, room was spotlessly clean. loved the laundry!

nice to have several food options, coffee, a pool and laundry facilities

laundry was an additional benefit

14 is next to the laundry room, or maintenance room

- the staff are very helpful, laundry is good, and papa johns deliver - what more do you need

laundry room an extra plus

the hotel itself is exceptionally clean, has big rooms, a laundry facility and sufficient ac

laundry available

the hotel has a great laundry room which is great when travelling and the breakfast is really

good that there is a guest laundry facility - very useful

the shuttle drivers provided great recommendations, and the breakfast was a

pet friendly, friendly staff, cleanliness and the architecture of the building is breathtaking

no notice of no room service or housekeeping you have to pick up everything from the desk

was very professional and accomadating beds were comfortable breakfast was well done clean

convenient, spacious rooms, good gym

very clean and spacious! breakfast area very clean and good selection.

us for a brief overnight stay in abq, location was good - perhaps not ideal to walk to a lot with kids but

breakfast area was clean and nice

loved the room that comes with a kitchen. loved the gym too.

lastly, breakfast is quite repetitive and the coffee isn t as bold as its claim

stay but for one night we didn t need a full kitchen

that there was not a small table and chairs near the kitchenette; this left a large empty space in the suite

the balloon fiesta, they should serve breakfast earlier to accommodate those that are going to the fiesta

friendly staff, great clean room, good breakfast.

nice place, great staff, good breakfast.

breakfast was acceptable.

staff, clean room and fresh breakfast

clean, well located, good included breakfast, great value.

problem she told me she didn't have any clean ones so i would have to wait 20 minutes till the laundry was done

ice machine is broken, the vending machines were just removed the laundry unit does not wash the clothes

there were homeless going through the laundry room

one night clerk tried to kick me out of the laundry room

the laundry needs better system a worker said we are not guaranteed fresh towels daily

no laundry bag

i didn't feel safe enough to leave my room to do laundry

buildings laundry is open to foyer

breakfast offered several choices. it was okay. thankful to have guest laundry service!

was a little upset that there was no coffee or laundry bag in our room