also, the hotel page mentioned laundry facilities, but we were redirected to a nearby dry cleaner for laundry

wifi was not working(not connecting to the internet at all)

one was there when we arrived early am, although i had indicated we would arrive at 7:30 am or so

the staff communicated through booking, allowed for luggage storage and early check in

with a very early arrival 7 am

laundry is extremely expensive

room was clean, beds where comfortable, breakfast was good, staff was friendly, had a good view from balcony

restaurant crew was particularly helpful & friendly with the kids

everything. room, hall, breakfast, close to everything. loved it

however, when we were there, we found out that kids could only go at certain times of the day

sure if the sheets and towels are properly sanitized as i saw they were just line drying in the laundry room

the receptionist was so helpful in guiding into difference places in the city, including laundry shop as the

room near a laundry room , dirty room , not working shower (works only with hot water ) , small towels for face

never received room service as our towels were never changed

close to bus station and sea side. and you can use kitchen to cook here.

there was no bar area and only 1 sofa in reception. to be honest though we didn't miss it.

hotel was clean, bed was comfortable and the bar food was pretty good

wifi signal was breaking

the bar is closed down but they have a vending machine

the bathroom shower cubicle is meant for kids, so

only issue i had was the laundry service, which was very expensive but the clothes i got back wasn't even fully

we didn't ask for house keeping but they provided fresh and clean towel sets in the laundry bag daily, so sweet

to help us by contacting our next night's accommodation to check if they were happy to let us do laundry (which

laundry facilities are at least a 24 hour turnaround, it would be great if there were some sort of

would be nice to have laundry.

no laundry machines

doing laundry was expensive

laundry services are a flat-rate and does not depend on amount of clothes needing a wash, so give

laundry service was expensive, but that may just be a consequence of iceland being expensive.

they have send out laundry service which was great

laundry service wasn't available during my weekend stay (only available monday-friday)

would be helpful to maybe have a self service laundry or a laundry service that was guaranteed

wifi is great

breakfast choices, they were able to provide gluten free bread

super location, great breakfast. very modern and clean hotel.

our room is next to a laundry room which is noisy around certain time of the day.

no laundry facility at the hotel, have to walk to a laundromat about 10 mins walk away, not feasible

the reception staff were super helpful and the gym and hot tub is a nice perk - though the hot tub area definitely

there is no mini bar either

conveniently located in town. breakfast was delicious. staff were helpful.

laundry is washed for you

was small and shower cramped our room was opposite the laundry which was left with the door open so heard loud

no washing facilities for self laundry.

breakfast was nice and there was a laundry service 5 mins down the road

hotel was ideally situated for us to drive to from the airport, there was plenty of parking on the road opposite

there were loads of laundry

was too small and amenities like soap, shampoo - were poor quality; no extras like body lotion, laundry bags,

overpriced, extortionate laundry service (external), 13000kr for a few items.

great location .. perfect for our sightseeing holiday with the kids .

helpful staff, location perfect, excellent breakfast, had a delightful room, good wifi,

no wifi details in room again you had to go down to reception to get details as no

out one frigid windy evening, we were offered drinks and encouraged to use the cozy dining and bar area

we also weren’t able to get an early check in

wifi was good

my kids room up on floor 4 however, was lovely

laundry service failed to return same day as advertised - i dropped off well in advance of 9am

there is no self laundry facility

had the do laundry for us and told them we were checking out the next day

was very disappointed that the hotel does not offer laundry facilities - it is supposed to be a 4 star hotel

the gym is small but well equipped

is a laundry place in town that s relatively reasonable for iceland prices

we had rooms on the ground floor which was nice with kids and after a long transit

wifi was great

parking clean rooms free wifi kettle in room very comfortable bed - 2 beds pushed together but this seemed to

staff were very helpful, the place was very clean, the breakfast was lovely & the hotel was very

no option to have laundry done

the doors were hard to close ans open and laundry was laying in the halls

outside of our room was used as a dumping ground for dirty laundry, rubbish and building supplies

we were given the option on room selection but we chose to stay in the main building nearer the bar and breakfast

in the evening there was a small bar to get a drink

paper bag to place your dirty laundry in to take home and great shampoo, conditioner and body-wash

gym could have been bigger/better equipped

gym was small, as many hotel gyms are, however, this gym was the epitome the effort to be

free parking, nice staff cute room

of the rooms we stayed in was a corner room and did not get any wifi connectivity at all - the hotel should

had to get on floor & plug in phone, no laundry bag

fast laundry service

i was charged the cost of a washing machine for my laundry basket

although the hotel does offer a laundry service, it would be so much better if there was a hotel laundry for

provided by the hotel is a huge bonus since you can just hot spot your phone to theirs and have wifi all day

got our laundry done for second half of the trip

this time we were in the embassy which was closer to reception and enabled us to use the laundry room which

on a practical side having a kitchen and available laundry could not have been better

they even had a laundry room

available laundry was greatly appreciated and convenient

we had a free mini bar which unfortunately we didn't use but it was a nice touch

complimentary bar is great

although there is no bar within the hotel, there are several

we were able to have an early check in which is very helpful after a long hour flight

everything in mini bar is free! love the design and the location is great.

location, room, breakfast

our corner room was very spacious with a comfortable sitting area, bar with complimentary treats, and very

the rooms were immaculately clean, spacious and equipped with a free mini bar of soft drinks and snacks as well

i liked the lounge with the honesty bar and its amazing view

the kids were not so keen as they like a

l, how to access laundry/dry cleaning etc

only complaint was that we had laundry done and it cost 80 euros

is more of a hotel, cannot cook or do laundry but breakfast is included

good wifi connection

arrived earlier than expected and they easily accommodated an early check in

breakfast could start half an hour earlier

is a bar on the other side of the street from the hotel and even on weekdays there could be noise but

it can be a bit noisy due to a bar nearby, but not a big deal.

hotel is very small with breakfast near fri t reception

great location and tasty breakfast.

staff was very accommodating, and the location is by food, a laundry, and a short-ish (15 minute) walk to the

there is no room service, although it is claim that is 4* property. excellent location & staff.

he helped my wife and i out a few times, including going out of his way to help us with an early check in

the breakfast was good.

room was over the kitchen, load banging of doors it sounded like i was sleeping on an air conditioner very loud

wifi, which is supposed to be included, was constantly turning off; i couldn't make zoom calls or

the breakfast room is sunny and nice

quite noisy, very slow wifi, definately not value for money

having free wifi in the room was a huge bonus

location, breakfast and price were excellent

we moved to room 317 which was better but could then hear the laundry room next door, washing machine and then

selections, artisan breads, as well as traditional american favorites, the local icelandic yogurt bar was superb

beautiful room, but on the top of a bar and across the street of a very loud club

loud music from the bar downstairs on saturday night until 4 am

will be back with the kids next year and 100% stay here

very nice to have laundry there

breakfast included, laundry facility available, friendly staff

would be great is the hotel offer laundry facilities

it is great the hotel has self- laundry bit the dryer is broken and took 2 hour to get half dry

very nice staff, the option to do laundry in the hotel. the game rooms.

not included like mini fridge, microwave, breakfast, early check in, late check out, and to do laundry it was

free parking for guests is always a bonus

no room service or bar

best of all free parking and a really great location

the bar isn't open every night

there were other issues, no room service and cryptic/non existent laundry instructions

i wanted to do laundry here when i arrived, but it was ridiculously expensive at 10,000 isk (approx $72) for

it would have been nicer with a more atmospheric bar area

staff courtesy, lovly hot pool, comfy room, lovely towels good breakfast

the spa and gym costs which was not stated when we booked through booking

bar was disappointing - no bar man

room service was unimaginative and very expensive for what we received

there was no room service to clean our room for 2 days

that was given to us was very close to a bar and did not sleep till way late in the morning

the facilities are good - i used the gym and the spa is good

was nowhere to do laundry -- the laundromat the hotel directed us to was completely out of order

overpriced breakfast and services like laundry

were given room 201 which was above the laundry room

had laundry done and items went

the bathroom - cleaniness might be a little bit improved in the room (laundry)

room also came with slippers, robes and free wifi

the bar staaf very talkative and helpful

i went to the spa and worked out and took a sauna, it was very clean and nice

breakfast was above and beyond what we expected for a breakfast

gym is tiny - gym facilities can definitely be improved

the room service was not 24/7.

would be good if it had a swimming pool

hotel with the best location, beautiful rooms and the best hotel spa area i have seen

kids can t use the spa at all.

and attentive staff, comfortable bed, well designed bathroom suite , excellent room service breakfast, great

laundry service on weekends (but laundromat just around the corner)

no parking and the gym was small and needs definitely upgrade..small rooms as well

was able to get early check in

location and free wifi

not even explain basic options for the northern lights tours, and said to check online - to no room service and

to leave the hotel to access the spa and gym in next door hotel

excellent location in the center. helpful staff. a great breakfast at the hotels restaurant.

spa in hotel next door is small but very lovely

great modern clean hotel, central location, great breakfast. gym needs updating!!

location, comfortable rooms, and fantastic restaurant - my favorite restaurant in reykjavik bar none

hotel was kind of pricey given the lack of parking and no onsite laundry

a nice bar is attached to the hotel

the kitchenette is very useful

devices and it actually holds mirror connection properly - great to connect your apps for the kids

front desk staff were super friendly and accommodating, and helped organize an early check in for us when we

just a minor improvement in cleanliness (laundry) would make it perfect

breakfast was very good

breakfast daily was a huge plus

they don t have room service

the complimentary mini bar was a nice touch as was the social hour in the hotel bar

my kids and i were very tired and this was like the best gift we received

more equipment in the gym

gym to small

the daily room service was well below my expectations, bed was not made correctly and room was not swept

the back of the lobby has a really nice bar and restaurant

pity there was no food or bar facilities, hope this gets rectified soon

breakfast, no toothpaste, shabby elevator, no room service, bathrooms need an update

too much bar noise from bar closing up at 400 am

location means the bar across the street can be loud in to the night

location, staff, wifi & in room nespresso machine

very good location good breakfast lively bar and seating area

great hotel!!! everything was perfect!!! and the spa amazing!!!

spa & pool isn't included for hotel guests. there is a surcharge, which we weren't aware of.

spa treatments rather expensive (but good quality).

great room, lovely breakfast. also really enjoyed using the spa facilities

efficient laundry and dry cleaning service

7 days of camping, would have been nice to have a laundry place to clean a few things before taking the plane

no laundry collection

the spa was under construction and we weren t informed

i hate that you didn't get room service late, or not at all depending on what you order.

they utilized the lower level of the studio apartments for their food storage, employee room, laundry, etc

great location, clean room, excellent breakfast

are excellent chatty and knowledgable good explanation guides in the reception bar food very good cocktails good

breakfast was excellent, plenty of choice, good selection of cooked breakfast, fresh fruit or

breakfast options doesn't change

my room was on the executive floor i had a complimentary laundry service

the location and if you stay at the executive floor breakfast in bed and laundry is included

we turned in some laundry and they made sure we got it back the same day

laundry service poor and outrageous price

after we came back we got our luggage that was stored as well as our laundry

advantage to cost of heating and the eco friendly outcome that they are proud to talk about with laundry

room service terrible only 1 time the house keeper fix just part of the bed

nice large hotel with plush room and free breakfast, free parking

a good gym available 24/7

the hotel restaurant and bar was a really relaxing environment and the staff again were wonderful

wish there was a laundry in the hotel or a laundry service otherwise it s great

the atmosphere in the bar in the evenings was great

loved that it had a sauna and gym

- only small thing i would say is that would've been nice to have had an inside pool or more of a spa than just

comfortable large bed, fancy furnishing, nice view to the park, french balcony, nice tv, nice spa area with

no laundry, had to do washing at laundromat.

is to do a load of washing it is extremely expensive and therefore could not justify to do laundry with them

the hotel also offers free parking, we foumd this very useful as we rented a car

we got kings room, which was very big, spacious and included entrance to the spa

the evening buffet was excellent, good location if you have a car and have plenty of safe parking spots

bare facilities.. would be nice if they have self laundry machines

there was no plug in the sink but you did get free wifi

the warm reception, our room, the gym, breakfast. basically everything!

wifi was super fast

wifi signal was very weak at my floor ( 3-th)

toaster and a little kitchen -24/7 supermarket very close to the hotel (3 min of car) -free laundry (washing

free laundry service

the free laundry was a bonus and very handy too

the laundry facility enabled us to do some laundry before packing to return home

was very good, woman in charge was very kind, free parking and free laundry facilities were also a plus

amenities were pretty minimal, laundry service was prohibitively expensive, was very expensive and wasn't really

add french toast pancakes sausages not every day but 2-3 times a week lastly do not do your laundry there they

my kids loved the double sized bunk bed

bar area, lobby and lounge areas were so inviting

hate having to pay to connect second item to wifi

pool closes too early.

i came early they provided

the breakfast is the most regulated environment we have ever seen and we have travelled with my kids in more

the nice cooperative staff, the location was good for us and the spa was great and not expensive

parking, clean comfortable room

very difficult to find laundry availability especially on weekend anywhere in town

good parking facility

well equiped, good wifi, tv, comfy bed

hot breakfast has limited choice.

good wifi

location of laundry, no elevator to upper floors would have preferred a shuttle service

be good to have a laundry (not just laundry service), and air con in the room (it has a radiator)

the laundry truck hit one of our luggage and still no any responsible

we had requested for laundry service (10,000 isk), they did an amazing job, i didn t expect them to give it

for cancelled we were left with very little to do after walking up and down the town so a plunge pool or spar

we were only booked to stay one night as we were allocated the room next to the laundry room, which at times

room was very spacious and the kitchen facility was also very useful

view, bar restaurant, parking

free parking place, nice staff

they advertised wifi, when we arrived they said the wifi was not working

- at the end of the corridor, next to the laundry room which was noisy light in the bathroom didn't work

location, laundry service, draft beer.

hotel looks rather unassuming when you pull into the parking lot, but the rooms are wonderful

not much around the area but you should probably have a car anyway - really friendly staff - breakfast was

good location, friendly staff, big parking for car and very safe

our room was close to the laundry room

didn't have a laundry service and after a week hiking in greenland i badly needed it - but the receptionist was

a guest laundry would have been helpful

doing laundry at 5 in the morning

we did not get a chance to use the sauna and the hot pool but they looked amazing

we booked, we specifically asked about laundry facilities and were told that we could do laundry

great value local swimming pool-it is comfortable base good for exploring and hiking and has a guest lounge

excellent staff. lovely cosy hotel. pool table was great. thank you .

the bar was fantastic - my guys were sooo happy they could have a beer and play some pool

staff and bar tender and receptionists were absolutely great

it was great to have laundry and kitchen facilities in room

loved to have a laundry in the room so i could wash all my clothes at the end of my trip

great amenities that include a hot tub with a great view, sauna and a laundry room ( that was so much need for

laundry machine in unit

staff is helpful and we were allowed to use laundry in the hotel premises