they had laundry which was great for us since we are on a long journey

oh, laundry machines on site were an added bonus and much appreciated

it was also nice that there were laundry facilities even though we didn't use them

laundry and hot tub where a bonus

breakfast was really good, the rooms were clean and the kids loved the pool

there was laundry being done at 1am

staff was very friendly and accommodating. the laundry feature was a bonus.

the lady at breakfast especially, her huge happy smile made my day start off right

car got bad door ding in parking lot- sad for

unfortunately due to covid, the gym was closed

quiet hotel great pool excellent breakfast

have the breakfast

cutlery and cooking utensils in kitchenette could be updated

$100 pet deposit.

room was big, but at the end of the hall and the parking lot is loud.

i was working out around 9 while waiting for my laundry to finish and got kicked out by the staff telling me

who i guess was in laundry room

com i was given a room next to dog owners, laundry room, staff room and exercise room and close to where people

on site laundry facilities.

they also have guest laundry

laundry room was pretty good

the hallways were constantly full of laundry bins that you had to manoeuvre around

laundry a little pricey. bed a little soft.

parking

good breakfast & large room.

pavement getting into the hotel parking area is a little rough, but really, no complaints - it was the budget

breakfast was good my son loved the waffle maker the staff was nice and kind the hotel was clean we

was close to the semi parking and it does get somewhat noisy, but we were so tired, we pretty much passed out

the tv was a little dated and the parking lot was quite pot holded from all the trucks

were pulling a trailer, their parking lot is shared with the husky truck stop - so ample room for us to

nice restaurant and separate bar with pool tables on site

the gym has only one treadmill for all the guests. no sens !

non-pool staff altered their schedule and duties so that my kids could use the slide

loved the fact that i arrived late and the bar attached was open, as i was hungry from my drive and tired and

parking in the back of property and very icy

laundry facilities great addition when you ve been on the road a while

very good location in the banff town. free parking and wifi, guest laundry are so convenient.

laundry on ground floor

room was right across from employee's work place (laundry, janitor etc

laundry room dirty

no laundry services very dissatisfied

that there were no laundry services on site.

laundry facilities

guest laundry, they don't make your room unless you ask for it and they don't let you know about it at

smell on the main floor laundry room.

the only complaint we have was the main hallway with the laundry room (we had a room in this section) was full

friendly and helpful staff, clean and a hearty breakfast

it s pet friendly so that was awesome for our pup

breakfast was good, organized and clean

staff was very accomodating and the breakfast selection was a pleasant surprise

the dry didnt work which was a real bummer for me since i had a load of laundry & book this hotel for sole

door as well as exterior, was perfect for our needs, especially as we made use of the guest laundry

laundry and ice machine not working

free dog treats, free coffee and muffins, laundry on-site, fast wi-fi, large rooms, comfy beds

was a faint laundry smell along the hallway and i hope/guess it wasn't the usual - i asked the others if they

the room was next to the hotel laundry and the washing machines were very noisy

in a dungeon (102) it was clean and nice but the location at the very end of the hall with the laundry and office

didn t have laundry or a laundry service so i had to travel across town to do laundry :(

laundry - not efficient with one appliance not working

exceptional stay and free laundry!

needs better cleaning in rooms and laundry facility cleaning

i would have liked a bigger laundry room with a few more washers and dryers.

pool was out of service and gym only had 3 machines which hardly worked

return my $100 deposit minus $25 pet fee.

the breakfast was wonderful

we checked in around 4 pm and laundry was not quite done

good breakfast and pet friendly

literally only down fall was no pool or hot tub .

the elliptical was broken in the gym, but i really enjoyed the gym's amenities!

good free wifi

room renovation, wifi, convenience and breakfast. staff was also helpful and pleasant.

my purposes, parking right outside the back door and staff were very accommodating and allowed a late check out

the gym area was super hot. i had a hard time exercising as it felt like a sauna.

breakfast, no pool, had to pay extra just to park

the greeting cookie is awesome. gym facilities are very good.

pool, no free breakfast, had to pay for parking, room too small, no microwave, didn't enjoy our

the bar closed early

bar needs a real upgrade

the lock in our first room didn t work on the door, it just smelt like used greasy laundry in there

beds were comfy and clean. kids liked the pool and sauna. nice staying in 12th floor.

no breakfast

lounge closed too early and no room service menu

big spa area

the laundry room was far from the suit but i made do.

laundry room, free breakfast and other amenities

wish they could operate laundry with credit or debit cards instead of coins

the bedsheets and pillows are not laundry fresh. smells like it was been vacant for a long time.

breakfast was great

pool and water sludge were excellent and the location and ease of access to the casino where we had

waited in the lounge for service and no one waited on us, no sign anywhere to go to the bar for drinks so we

and the interior bar and eating areas to the left seemed cold and uninviting

easy access to the mall and the casino

easy to get to football game and casino

beautiful building always enjoy staying here. love the spa and the delightful breakfast!

rooms were spacious, gym was great, staff very helpful

the rooms were well appointed and spacious, the decor and ambience was lovely, the service at the front desk

the atmosphere the decor the bar the restaurant the architecture

not impressed with the spa, it is lovely and the staff are friendly but the massage services were sub-par (felt

found a cockroach in the laundry room

was not very clean; found a dirty cloth in the sink; i just put it in the laundry room on the counter the hot

were kids that snuck into the pool and one boy was spitting on kids as they walked my the stairs to the

swimming pool is the best pool i have ever been in in a hotel

free ev chargers good value

the pool and spa are disgusting.

lots of activity in the hallways (slamming doors, kids running around after 11pm

parking lot spaces seem small with little room to maneuver.

pool area could use a good cleaning hallways could have used a vacuuming

kids running through the halls screaming at night

disappointed that i didn t know about the laundry available on the 3rd floor

comfortable, clean, friendly staff and good breakfast

everything from staff to the breakfast was excellent

everything user friendly from tv to parking.

says it has an ev charger, but it is tesla only.

there was one nearby in a common area, along with laundry facilities

is so convenient for parking,unloading car, checking in and earls across the street for dinner

never offered to get the room service to help

parking lot is good

the breakfast buffet was very underwhelming. would not recommend.

is ridiculously over priced for a continental -hallways were crowded with cleaning and laundry baskets

dirty room- no laundry facilities- not what i was expecting, disappointed

back parking with back lobby door

didn t like the jumping through hoops to connect to the wifi and then not being able to connect

and room service was great

we enjoyed the great breakfast and pool

to the hotel and parking was a little confusing

good breakfast, free wifi, pool, friendly staff

the pool could use an update. but it was still enjoyable.

the pool area was bright and clean and had lots of towels

attentive to me at some of the odd hours i was awake, and the faciities were great especially the laundry and

we also took advantage of the laundry witch only cost $2 a load

thrilled with the busyness of the pool/hot tub

quite and swimming pool

the rooms and the kitchen in the room

a water bottle fill station and laundry was so welcome

laundry facilities were perfect, as we were half way through a trek from bc to ns

parking is tight when hotel is full

free on-site parking

coffee station. rooms were exceptional. good breakfast. pool. awesome place

laundry facility onsite

pillows crappy, no hair conditioner or make up remover pads, or laundry bags provided.

the laundry was not well done - stains on our sheets, then hairs intertwined in our towels

there was no safety box, no water bottles, no shampoo, no carpet slippers or any laundry bag.

there is a clean whirlpool and nice well equipped fitness centre and laundry

we were put beside the laundry room, it smelled with chemical and the paint was peeling off the

laundry room is shabby, and we had people staying by us that were so loud until around 12:30am.

noise from laundry?

easy to use with wide countertop(we love this room countertop), mini fridge microwave etc and the laundry room

lastly - we were taking a day to catch up on an extended driving trip and having a laundry on-site was super

were put in a suite 2 rooms down from their laundry facilities which they started up at 9:30 at night

room i booked was a business room i had no love seat to my room and we were right by the laundry room

parking not so great!

liked they gave me late check out and medical rate but the rate they gave me on line was 236 for 2 nights but

breakfast buffet had a good selection and looked appetizing