staff was very friendly and accommodating. the laundry feature was a bonus.

there was laundry being done at 1am

comfortable bed, nice pool and hot tub. good breakfast.

breakfast was good, clean and comfortable, staff was terrific

terrible wifi!!

laundry and hot tub where a bonus

oh, laundry machines on site were an added bonus and much appreciated

they had laundry which was great for us since we are on a long journey

it was also nice that there were laundry facilities even though we didn't use them

gym amenities

quiet hotel great pool excellent breakfast

have the breakfast

cutlery and cooking utensils in kitchenette could be updated

$100 pet deposit.

room was big, but at the end of the hall and the parking lot is loud.

i was working out around 9 while waiting for my laundry to finish and got kicked out by the staff telling me

who i guess was in laundry room

com i was given a room next to dog owners, laundry room, staff room and exercise room and close to where people

on site laundry facilities.

they also have guest laundry

laundry room was pretty good

the hallways were constantly full of laundry bins that you had to manoeuvre around

laundry a little pricey. bed a little soft.

parking

good breakfast & large room.

pavement getting into the hotel parking area is a little rough, but really, no complaints - it was the budget

breakfast was good my son loved the waffle maker the staff was nice and kind the hotel was clean we

was close to the semi parking and it does get somewhat noisy, but we were so tired, we pretty much passed out

the tv was a little dated and the parking lot was quite pot holded from all the trucks

were pulling a trailer, their parking lot is shared with the husky truck stop - so ample room for us to

nice restaurant and separate bar with pool tables on site

the gym has only one treadmill for all the guests. no sens !

non-pool staff altered their schedule and duties so that my kids could use the slide

loved the fact that i arrived late and the bar attached was open, as i was hungry from my drive and tired and

parking in the back of property and very icy

laundry facilities great addition when you ve been on the road a while

very good location in the banff town. free parking and wifi, guest laundry are so convenient.

laundry on ground floor

room was right across from employee's work place (laundry, janitor etc

laundry room dirty

no laundry services very dissatisfied

that there were no laundry services on site.

laundry facilities

guest laundry, they don't make your room unless you ask for it and they don't let you know about it at

smell on the main floor laundry room.

the only complaint we have was the main hallway with the laundry room (we had a room in this section) was full

friendly and helpful staff, clean and a hearty breakfast

it s pet friendly so that was awesome for our pup

breakfast was good, organized and clean

staff was very accomodating and the breakfast selection was a pleasant surprise

the dry didnt work which was a real bummer for me since i had a load of laundry & book this hotel for sole

door as well as exterior, was perfect for our needs, especially as we made use of the guest laundry

laundry and ice machine not working

free dog treats, free coffee and muffins, laundry on-site, fast wi-fi, large rooms, comfy beds

was a faint laundry smell along the hallway and i hope/guess it wasn't the usual - i asked the others if they

the room was next to the hotel laundry and the washing machines were very noisy

in a dungeon (102) it was clean and nice but the location at the very end of the hall with the laundry and office

didn t have laundry or a laundry service so i had to travel across town to do laundry :(

laundry - not efficient with one appliance not working

exceptional stay and free laundry!

needs better cleaning in rooms and laundry facility cleaning

i would have liked a bigger laundry room with a few more washers and dryers.

pool was out of service and gym only had 3 machines which hardly worked

return my $100 deposit minus $25 pet fee.

the breakfast was wonderful

room renovation, wifi, convenience and breakfast. staff was also helpful and pleasant.

my purposes, parking right outside the back door and staff were very accommodating and allowed a late check out

the gym area was super hot. i had a hard time exercising as it felt like a sauna.

lack of pool/spa

the gym was bright and had a good variety of equipment

regina's comfy stay oversized gym convenient location large rooms no complaints for

pay extra for parking pay extra for breakfast, bathroom a little small although nice shower, bar and restaurant

placed below a mechanical room and it was crazy loud, was charged for a pet fee without being told there was an

we checked in around 4 pm and laundry was not quite done

staff, the hotel is clean, breakfast is included and it was quiet , pet friendly and free

close to the casino

pet friendly, staff was nice, bed was comfortable, good value, breakfast included was good

the gym looked good but i didn't have time to use it

the lock in our first room didn t work on the door, it just smelt like used greasy laundry in there

beds were comfy and clean. kids liked the pool and sauna. nice staying in 12th floor.

no breakfast

lounge closed too early and no room service menu

big spa area

the laundry room was far from the suit but i made do.

laundry room, free breakfast and other amenities

wish they could operate laundry with credit or debit cards instead of coins

the bedsheets and pillows are not laundry fresh. smells like it was been vacant for a long time.

breakfast was great

pool and water sludge were excellent and the location and ease of access to the casino where we had

waited in the lounge for service and no one waited on us, no sign anywhere to go to the bar for drinks so we

and the interior bar and eating areas to the left seemed cold and uninviting

easy access to the mall and the casino

easy to get to football game and casino

beautiful building always enjoy staying here. love the spa and the delightful breakfast!

rooms were spacious, gym was great, staff very helpful

the rooms were well appointed and spacious, the decor and ambience was lovely, the service at the front desk

the atmosphere the decor the bar the restaurant the architecture

not impressed with the spa, it is lovely and the staff are friendly but the massage services were sub-par (felt

very clean from lobby to room. good gym also. some good restaurants nearby but not too many.

the pool and spa are disgusting.

the pool is very old, discolored walls and small

parking 'feels' insufficiently secured

and you don t get the snow removal crew to clean your parking lots in the middle of the night

was not very clean; found a dirty cloth in the sink; i just put it in the laundry room on the counter the hot

found a cockroach in the laundry room

homeless outside/inside the building. breakfast was very cold.

the room was incredibly hot to the point where adults were unable to sleep and a chocolate bar we bought in

affordable yet comfortable and clean. the pool is amazing for kids

dirty room- no laundry facilities- not what i was expecting, disappointed

is ridiculously over priced for a continental -hallways were crowded with cleaning and laundry baskets

also indulged in a little room service

kids had so much fun in the waterpark

i do wish we had been situated on the main floor, as it would have been more convenient with kids in tow

disappointed that i didn t know about the laundry available on the 3rd floor

location, breakfast

staff were very friendly, kids loved the pool, and the on site lounge is quite nice

ev charging was simple

the breakfast was amazing, they had a great selection and although i've heard complaints regarding the

there was one nearby in a common area, along with laundry facilities

i was provided with the wifi during check in but it was not working, it worked sometime only but slow and i

staff nice and accommodating, beds, coffee maker and wifi good

unsure about parking lot as some signs seemed to indicate it belongs to strip mall.

whose smile indicated she fully agreed with our assessment :> it's great that your hotel has a pet-friendly

we enjoyed the great breakfast and pool

to the hotel and parking was a little confusing

good breakfast, free wifi, pool, friendly staff

the pool could use an update. but it was still enjoyable.

the pool area was bright and clean and had lots of towels

attentive to me at some of the odd hours i was awake, and the faciities were great especially the laundry and

we also took advantage of the laundry witch only cost $2 a load

thrilled with the busyness of the pool/hot tub

quite and swimming pool

the rooms and the kitchen in the room

is a laundry room but the machines only take coins and there's no way to exchange coins in the hotel

there was no safety box, no water bottles, no shampoo, no carpet slippers or any laundry bag.

the laundry was not well done - stains on our sheets, then hairs intertwined in our towels

stayed there before no drama,must have changed the laundry soap to something irritable

laundry facility onsite

laundry room is shabby, and we had people staying by us that were so loud until around 12:30am.

easy to use with wide countertop(we love this room countertop), mini fridge microwave etc and the laundry room

lastly - we were taking a day to catch up on an extended driving trip and having a laundry on-site was super

we were put beside the laundry room, it smelled with chemical and the paint was peeling off the

noise from laundry?

were put in a suite 2 rooms down from their laundry facilities which they started up at 9:30 at night

room i booked was a business room i had no love seat to my room and we were right by the laundry room

near airport with shuttle service restaurant across the parking lot

kids loved the pool & slide

i liked the free shuttle service to the airport

a water bottle fill station and laundry was so welcome

laundry facilities were perfect, as we were half way through a trek from bc to ns

has a great water park for the kids

two of my kids hit their heads

breakfast, stuffs, water park.