clean and had a pool

i know the hotel is in florida, but it does get cooler here and it was hard for the kids to enjoy the pool when

parking was an issue every night

very central and easily accessible. well light parking lots and cameras.

location, clean, breakfast

i accidentally threw out my laundry and a member of the cleaning staff helped me find it on december 30th -

they had breakfast every morning laundry and gym to use

i enjoyed having the guest laundry available since we were staying for a week

outside sitting areas, as well as a nice pool area

good location. clean. decent gym. free breakfast. good size room.

nice, well kept, spacious, helpful staff, good location, laundry facility.

laundry machines do not take credit cards - needed tons of quarters

laundry is four bucks per load plus detergent

updated rooms and extremely courteous staff, including breakfast personnel.

cleanliness and quiet and breakfast

gym was nice, had a laundry area did not see but handy

didn't at the facility but found the snack bar very convenient

the bar and kindness people

they have a bar in the lobby, which is a plus

the hotel is lovely and has a complete gym as well as a zen room

it is unacceptable to be greeted with a trash can, dirty laundry bins, and aggravating associates

parking

location, new, very clean, nice size room, comfortable bed, complimentary breakfast, and other amenities

realize this was pet friendly

staff was amazing, the lounge/breakfast room was the nicest,coolest, comfy, and most relaxing i ve been in

pool was awesome as well as laundry

the pool was amazing

and the bar downstairs is a plus

no free breakfast

breakfast is not included - there were kids making noise at 8am - the hotel is a little bit flexible in their

full 2 bed/2 bath apartment with full kitchen and high ceilings was a grest fit for our family.

the location, the kitchen, the rate, what the resort afford.

separate bedrooms and large kitchen, very accommodating, clean and smelled great!!

saw bugs on the kitchen counter and the

spa area and gym were both great

hotel is in a safe neighborhood and provides free parking

very clean and comfy big rooms ample parking space very friendly staff

- the staff, the cleanliness, beds and pillows are super comfortable, nice pool to take a break from this heat

i would have insisted on if i were the hotel manager, is that the workers not park in the front parking spaces

room , pool , gym

no breakfast. smell. laundry facilities.

a couple in the elevator was talking about whose turn it was to go downstairs to do laundry this week

laundry machines were broken so i had no access for the full 9 days two spider in my room other

prior to reservation i asked about pet free rooms & they said all were deep cleaned, which ours was not

have to pay for towels when it needs to be refreshed no pool pay for the wifi i paid extra for a 4th person and

they had laundry room as well

room size, location, comfort of beds and bedding, breakfast along with 2 of the friendliest ladies we have ever

very nice room. excellent breakfast. very nice staff. will stay again.

enjoyed the pool and jacuzzi

the shower & bathroom were clean and the the separate “kitchen”area at the front door was great too

unable to do my laundry on the premises!!!

area, easy excess centered to main attractions surrounding cities, available parking space

if i pay -- of my hard earned dollars i expect a free breakfast bar and a blow-dryer in my room of which i had

couldn't believe we had to pay for parking in the lot that was owned by the hotel

pool area was run down and needed to be updated and cleaned up

sat in the parking lot with multiple other travelers because they had no rooms available till 5:00 p

too many kids at the pool

were extremely overpriced, pet fee was very high and the cost of breakfast for what you get was ridiculous

nice outdoor garden sitting area separate from pool & kids

very helpful staff, easy parking

breakfast buffet, the laundry facility and the overall peace and quiet of the room and the

i even had to use the washing machine there, the laundry room was very well maintained and clean

also, when i did my laundry, but i understand the reason for this

the breakfast was great

clean and located near restaurants within walking distance. great complimentary breakfast.

amount charged for a pet cleaning where we had our yorkie with us

it's quiet, like having a kitchen , even though never cooked or ate in the room,nice to have

the outside pool was nicely heated, which was good considering it was pretty chilly for florida vacation in

mildly unfriendly breakfast staff customer service

breakfast was excellent

laundry services, kitchenette, cleanliness, swift check-in check-out.

on bed - damaged, wobbly table which caused coffee to spill - front desk didn't have quarters for laundry despite

the cost to do laundry but it expensive every where

laundry facilities

easy and plentiful free parking

the hotel was under renovation, only 1 elevator... the laundry room was not inop

breakfast, pool, workout room

prefer a hot breakfast

breakfast was great. service was great. representatives were great.

free wifi and free breakfast were the perks that i enjoyed at this hotel

water in the shower was changing from hot to cold too much and the laundry machines are awesome but you need

a family had done their laundry and used the fence around the pool and pool deck to dry their clothes

has pool, gym, laundry facility and business center to print stuff.

the breakfast was good. the facilities were very good workout room, laundry room, etc..

to go to lobby to request, tv remote didn t work had to have manager come in to fix, no dirty laundry bags

i like the fact they had laundry room gym although i didn t get a chance to go there.

i needed to use the laundry due to our daughter getting sick in the car

free wifi, location is good.

parking was a struggle.

pool and hot tube and how clean everything was and very nice staff they treated us like

beds were comfy, rooms clean and spacious, laundry facilities worked great and the staff are always so nice

there's a coin laundry on-site, a fitness center, and a pool, all very well maintained

there was a variety for breakfast and there was a guest laundry room to do your own laundry

pool is also nice too

from the check in experience, the room (spectacular), breakfast, parking

the pool, exercise room and laundry room were modest but appreciated

the included breakfast is delicious. the laundry facilities are very convenient.

there was a little lounge with beer & wine, and a laundry room for guests (coin) which was a pleasant surprise

on site laundry facility, great quick breakfast items. rooms were clean

they had laundry room that was kept in good upkeep

laundry room just 1 washer and 1 dryer

breakfast, parking, staff

is very nice and professional my puppy was happy and the gave me the first floor cause i have a pet so it is

parking area looked small on arrival. it's bigger than it looks. i arrived in the evening.

pet friendly, close to attractions

laundry on one floor and it is terribly hot in there

the kids loved the pool and the pillows! very clean

fabulous breakfast! all employees were so nice.room was very spacious.

location and the breakfast

parking seemed to be a small problem is all

they are spacious enough to kick a ball around with your kids or even set up croquet wickets

room, nice to have a sink for a kitchen

the room also did not have basic information such as the wifi password and checkout details

they are spacious enough to kick a ball around with your kids or even set up croquet wickets

it was a taste of old florida with modern conveniences, such as wifi

loved the fact that there was laundry services in our building

spread out, lush greenery, free laundry facilities, kitchenette, husband loves the golf courses & practice

great staff and amazing golf course!

i really loved the kids buffet menu

the spa was

feeling unsafe when doing laundry, or heading to or from the car after dark.

no wifi first room

the parking and just a location.

people hanging out in parking lot drinking

water felt oily? as if you weren't getting clean. did see a bug in kitchen area.

no breakfast, but a laundry... perfect location.

there was a vending machine in the laundry room, but the lock was broken and we couldn't get in

facility at night is over run with drug addicts smoking drugs in the laundry rooms stairs all over

ice machine and laundry room available

location was perfect. tv was good. wifi was good.

nice pool and hot tub area. laundry room was nice and had new equipment. staff was very helpful!

room is next to the laundry i think so i kept on hearing like the machine all night but besides that it was

the laundry was dirty and dingy

the laundry service was discontinued for guests.

elevator to floor 2 loud talking near laundry room loud noises east of my room employees talking loud outside

you walk in the entrance and someone s laundry was sitting in a basket on the curb by the door and in the

dog barking all night kids running around on floor loud music and staff wouldn't tell them

asked for room with pool view, looked out window there was a wall

pay pet fee

kids running all night in the hall playing music loud

the wifi didn't work so the took cash for room an deposit.had to go to atm next door.

no wifi, not many channels

they seemed very used up and the wifi wasn t very good

wifi unavailable in rooms

smoking a lot of weed in the rooms near mine and i had to jump through hoops to try to get the wifi password

laundry machines were all out of whack with the money required to use them

was very convenient for air flight, nice roof top setting area to watch the planes, the kids loved it

some noisy kids. charge for parking

it is in the airport building, do not need to get a shuttle to it.

in the airport and clean. the bar was fun and food was amazing. the gym was perfect.

the laundry facility and gym were a nice addition (but free) to our 10 day stay

love the room and the laundry is free to do

laundry, gym, close to food places within walking. cook dinner in room

rooms, hot water, great water pressure in room 234, free laundry and very quiet

bed, great shower, free laundry, fitness center, publix and great places to eat within easy walking distance,

location, the pool area is inviting, laundry is convenient, the rooms have rule floor vs

cute kitchen, clean room

sheets were stained and full of burn holes even though the room was non smoking

smoking area there is a large accumulation of cigarette butts on the walking breezeway and parking lot

better wifi that doesn't keep going out

he put us on the 1st floor ( i had requested upper) and right across from the guest laundry area

breakfast could have much more choises ( different as hyatt i have ever stayed) - laundry, dryer& detergent cost

s literally a ghetto, bathroom aren t clean, mine was smelled like cigarettes, i do believe the laundry room

the pet-friendly environment made the experience even better and stress-free for our family

the pet fee was too much and not told from the beginning.

front desk told us that they didn t have extra towels or blankets because the laundry wasn t done

did not like that there was not complimentary breakfast as stated, the laundry was closed, no one came to out

laundry facilities

when we arrived, the room was very dirty and the laundry didn t work

the staff was very courteous and efficient. laundry room was clean as well as the gym room.

out of towels very quickly, so maybe they should either order more or desk staff should help with laundry to

to ask for hand towels and wash cloths but they were in the laundry

we was only given a towel a piece for our stay due to them not doing laundry

if staff be more kindly and there was guest hoarding the laundry room starting a fight

towels, guest laundry was broken, no housekeeper came for the trash, room had bugs, and they billed me a stay

the cleaning staff stole my laundry from the machine left unattended

sheets great some towels are stained n unacceptable hotel is very clean. good laundry for giests

way to many people hanging around outside smoking or hanging around by the steps

it took pets

a smoking room with no ashtray provided , towels provided were for the size of children s towels ,

pool areas and gym,laundry and

laundry,

liked having laundry on site, even if it was a bit expensive at $2

nice to have a pool and gym to use

the pool and bar was amazing, the food and area

smell of cigarette smoke between the elevators & laundry room

this would greatly improve the experience for guests who need to do laundry during their stay

sounds, (maybe laundry machines

it, the staff couldn't fix it, but they kindly send me down to their sister hotel to finish my laundry load

good guest laundry room

no hairdryer, i looked for a laundry bag in the closet. the beds were not made each day.

dirty laundry facilities,

i had younger kids that would have liked to be able to use the spa.

we enjoyed the pool area with bar & grille

room was comfortable and the available room service as well as tikibar, lounge and restaurant made the stay

beds, decent size room, well lit hallways, laundry facilities, free breakfast, restaurant within walking distance

laundry room was out of order.

the laundry facility was broken and flooding the first day

great location, amazing view laundry/dryer 24h big room and bathroom very friendly staff good

-elevator was shaky & there was only one -dryer was out of service the whole trip, couldn t do laundry -pop

the staff also started laundry at 8 am and although they were on the first floor it still vibrated and had

very nice to have laundry facilities on site

were excited to see a laundry area that accepted credit cards but then discovered it had no option to buy soap

good parking and laundry facilities

laundry if needed and was by card which most are still coins

is all the same as from the past no improvement in the menu and the kitchen is messing with the food

pet friendly without charge and room clean

my husband and i came back for the day expecting to grab a little bite and the kitchen was closed and it was

there was no pool

liked access to the beach, breakfast was exceptional

the gentlemen that were working in the laundry were very friendly and helpful

was unable to use the laundry services as the washer's coin mechanism was jammed, and not repaired during my

however, i have been coming to the area a lot for the past 4 years because my kids moved here and we have tried

the wifi was good as well

poor wifi

laundry facility and vending machines were good to have

i was never able to do my laundry as they were in constant use for the 2 evenings i was there

and laundry is up on the third floor

they allow pets

good reception service. rooms very clean. nice pool.

had to wait for laundry to be done before we received and additional towels had to pay for self

angie working at the bar made our stay enjoyable

liked having two rooms, with the kitchen area

courtyard in the center of the hotel was a bit noisy at 11pm with kids running around and yelling, but overall

loved that the shuttle took us to & from bush gardens

laundry is a problem

the pool looked a little too green for our liking. and the lock on our door was not very secure.

pool was out of action.

was good but the kitchen set up for the staff needs improvement

breakfast was at an extra cost

fitness room was great, and the laundry room was as well

new brand, professional staff, good breakfast, laundry area, swimming pool beautiful , good breakfast

my kids were just happy to swim in the sun so it was fine for us

we used the mini kitchen a lot and washed the dishes in the dishwasher

breakfast staff (short older hispanic lady blond short hair) i was asking her what she had just put

rooftop bar provides great views to enjoy an evening

great pool to chill at with fabulous views

the gym was awesome.

the pool and rooftop bar had amazing views

the cream for my in-room coffee was curdled and my room service tray was still outside my room when i left the

kids found a big piece of the ceramic tile from the hotel pool in the deep end and said the light

gym was not as clean as last visit some broken equipment

salad from room service. not very fresh

room was not ready by the guaranteed time which was a bummer on a hot day with tired kids

the hotel gym was amazing and had tons of equipment

no luggage rack or laundry bag

parking on the back of

hard rocks casino 15 minutes away

but were very happy to see holiday inn providing full amenities such as breakfast buffet, pool and gym access

place is beautiful, very clean and elegant, it has a pool, they offer a good breakfast, i really like it and my

laundry room was convenient

asked for a quiet room, we were placed in a room above the laundry, the laundry fan was on late at night, it

laundry room door didn't need a key to enter, so very nervous for me sitting in there doing laundry

on the comforter and the front desk guy said we would have to wait until the morning when the laundry crew got

mat was clumped with hair when we arrived, the printer was broken, we paid 7$ to do a load of laundry and the

king rooms are very spacious and comfortable with great location to pool and laundry

has everything you need laundry ice close to restaurants excellent for good night sleep

look like laundry bags maybe 10 years old, and police kept coming next door , look like bunch of druggies

was dirty and smelled of smoke even though we did get no smoking room

pool was shut down

guest laundry appreciated

laundry machines require quarters but there is no change available at hotel.

we were looking to do a bit of laundry, but the dryer was broken - worry not, we were offered the opportunity

not much green space for pet walking. breakfast is

location to busch gardens. good gym.

corean at the bar was awesome

not tell me that there were major renovations going on at the property which meant the pool and gym were closed

wait time at bar twice one night.

lobby bar closed early when we brought our whole wedding party back after the reception

even accommodated for an early check in with no questions asked

we had to ask the maid in the hallway for towels, and to place our old towels in her laundry bin, we were asked

laundry facilities made it really convenient

two bus load,s of kids checked in at 2am

nice staff, clean facility, breakfast offered.

however the location is very quiet as it stands alone with ample free parking so that helped to recover with

there was no laundry bag , there was no conditioner at all

i love the laundry and gym rooms.

over crowded at the time with kids was hoping for a getaway from my kids

wifi didn t work and my daughter was unable to do virtual schooling while we were away from home

wish the had a jacuzzi hot tub by the pool area

super clean rooms and hallways. clean pool. nice staff. free water bottles in the mini fridge.

no room service, there was nobody at the hotel restaurant to help clients. no mini bar.

wish i actually had more time at the hotel to use the accommodations like the pool and exercise area

the airport shuttle was extra convenient and the drivers were so nice

i also made it to the pool and gym and both were extra clean and inviting

clean. great location .breakfast. laundry. easy access to highways

l9ved the room. staff was excellent. breakfast very good.

my stay, the pool was clean and great for a swim

i always choose homewood suits when traveling with young kids to have a separate room.

i wasn t happy with room service. room was not cleaned properly and on time.

meals and the laundry accommodations

were comfortable, room had microwave and mini fridge, restaurant and room service were really good, nice pool,

therefore we picked kids up at airport and brought them here

we ordered room service

cost and free shuttle

one laundry room, with one working washer

the guest laundry is good. clean and conveniece!

was great starting from check in , friendly stuff always smiling , self laundry with complimentary soap ,

used the laundry

we had to do some laundry and they offered complimentary laundry soap and dryer sheets

full kitchen, although i didn't use it this trip

kitchen, bed, location

staff, breakfast, pool, locayion

breakfast selection a little limited.

comfortable and the pool is the best on the complex

was able to bring my pet without worry

nice and quiet. pool was warm. wished i had gotten in.

the kids loved having a basketball court to shoot around on

overall everything was good. breakfast need more items. housekeeping can drop off towels.

the room was very comfortable, quiet, and the kitchen was well equipped for any meals that you want to make on

room smelled like wet laundry, our sliding door had no lock or latch on it

when i was walking to my room by the pool i saw a rat running across to the laundry room area

dingy with low to poor lighting. expensive guest laundry.

down to the pool(which was not clean so did not go in it) was uninviting and worker in the laundry room was

if check out was one hour later and breakfast was one hour longer.

were kids screaming in the pool for hours, and no-one said anything, we couldn't relax and had to go

were also warmly greeted by the security guard in the parking lot who called my service animal a pet, and gave

then i had to move my stuff and my kids stuff all over the place, got nothing for competition and i most likely

the pool!

there was pet urine on the carpet, blood on the comforter

breakfast choices could have been more varied and better.

was no food served due to covid and the pool was not open which was too bad, but we understood it was due to

there's a pool, gym, free breakfast, and a small store with snacks and necessities such as advil

the shuttle runs during the day, so very helpful if the flight times match

super comfy bed, great shuttle to/from airport and mall.

laundry was broken

very clean hotel with great amenities, i loved the laundry area and the fitness center

the gym was serviceable and had all i needed to work out properly

saturday night we had some trouble finding parking in the lot

parking at location. helpful and friendly front desk attendant.

there was no laundry room for clients

it doesn t have a laundry room to wash clothes!

no where to do laundry. i had to go across the street to the extended stay.

was no laundry facilities or hot tub

no laundry facility. and need separate service elevator for employees.

the swimming pool area was dirty. the gym and laundry facility were small in size.

the self laundry was free of charge

complimentary laundry

free laundry machines and breakfast a plus

the laundry room was absolutely disgusting

gym and laundry room were being renovated

opening the pool. private companies should be able to do as they please.

spa tub is all.

staff was very nice mrs andrea was sooo nice room was huge and breakfast was amazing

i loved the staff and the place. would ve liked to see the pool open but maybe next time,

hour laundry, free wi-fi, cable tv, hot showers, friendly staff, clean hallways and entry

on site laundry

the laundry room was dirty, most of the time, the machines were packed with clothing without anyone

the laundry room people put their clothing in my dryer

there was a laundry cart in the hallway from the day we got there till we left filled to the brim with dirty

the location and laundry room is only good thing i have to say.

was next to the supplies/hotel laundry/cleaning room that was being accessed the entire time i was there

music i didn t think i should have to ask for cups, glasses and cutlery soap and change for laundry was not

whether i needed additional towels, quarters for the machines to do laundry or dinnerware and utensils staff

-room keys constantly got deactivated -breakfast was never there and small -rude staff -flooded laundry

would have loved if there was a guest laundry room.

they also do not have a laundry facility inside

noise all night from staff and restocking the vending machines next to the laundry room- just awful room 120

offered free parking, facilities were clean,a ndt he staff was great

was five minutes from the airport by shuttle

center, laundry room, lil store located near front desk, super friendly staff, nice and clean

they even had a guest laundry

rooms, lobby, lounge, laundry room and grounds are clean

clean! comfortable. many amenities including free wifi and breakfast

the wifi was unsecured and not very good for the floor i was on(1st)

was roomy, convenient location for laundry, it was chilly & the pool was heated nice surprise , close to stores

kids loved the complimentary ice cream between 8-10 pm

clean hotel, heated pool, free breakfast and ice cream.

staff was amazing and generous , i traveled with small kids they were so accommodating, especially since i came

we did not get room service the intire time.

everything, i love the ice cream the breakfast, and the gentleman at the front desk was amazing

had spoke to the day clerk about wanting to do laundry and she told me if i needed quarters she will have some

the shuttle service was terrible

service, free shuttle to airport, walkable cafes and shopping, immaculate, spacious

cold pool

easy instructions to request airport shuttle from the airport would add more shades around the pool, as an open

the pool is to small

i stayed more then one night during this stay and my bed was never made yet front desk confirms room service

no free breakfast like other hotels do.

the staff was very nice and the pool was perfect

i wish the pool was bigger.

also no guest laundry

laundry machines are out of order

coin operated laundry, vending machines and no change available

another doing all her washing at the outside covered laundry area

reserved a city view room and they put me on the second floor over looking the laundry fans, parking lot and

laundry room

from reception, breakfast area, hallways and room, laundry facility - everything was super clean at all times

good location. staff was very nice. very clean. good parking. great wifi. laundry room.

had plenty of variety, room was very clean, pool area clean and in good repair

pool not heated

the breakfast was spectacular and they even have laundry service for guests

do wish they had life jackets for the kids for the pools (it s hard to pack life jackets when you re flying

on the 5th floor over looked the swimming pool and we we subjected to the screams and shouts from kids playing

just the location of the pool.

we were here for 3 nights, but only ate breakfast once on sunday, dec

we took the hotel shuttle van to go back and forth to a restaurant for dinner the night of our celebration

the staff was very helpful and nice. the pool was great. my kids absolutely loved it.

i was coming from jacksonville and i asked for an early check in so my wife and i could attend a wedding and

out all day the front desk said it was the weather i stayed a second day to watch the pga bmw golf tournament

the shuttle was the best the restaurant bar

- particularly in the restaurant which was atrocious- and front desk didn't know what to do with laundry

gave us no room service

the gym was in need of an update. lots of guests were not wearing masks inside the hotel.

we used the gym during our stay and it was good with the equipment they had available there

my check in experience. was exceptional. airport shuttle.

were dirty towels both days left by housekeeping that we had to take to the office for clean laundry

washing machine was broken so i couldn't do laundry

the laundry room consisted of one washer and one dryer

also didn't realize no laundry on site

bath toilet needs to be fixed runs runs runs lots of kids hangin around my door no phone no wifi

the hotel has a laundry room with coin operated machines, but the change machine was broken.

daughter loved the indoor pool

to me it's a safety hazard with kids as they could fall in and it goes to 8ft

prompt room service.

someone had a dog or some kind of pet in our room flea bites on my son were bad

laundry room out of order

the hotel had a laundry mat so we did our laundry. room was great a bedroom and pull out couch.

one of the clothes dryers caused a green stain on a load of laundry

there were cockroaches in the laundry room area and we had a sweet with two bedrooms, two bathrooms, and it

door while others are in the livingroom watching tv or sleeping on the sofa bed and added a kitchen area (mini

breakfast was good! staff helpful.

the parking lot had litter

location, friendly, convenient, safe, pet friendly

i didn t like the lack of secure access to the internet. the wifi was not secure.

property had a pleasant smell throughout - even though it s a pet friendly facility

to use the washer/dryer in the laundry

very comfortable bed, very clean room. adequate gym and pool.

the pool and patio area was really nice.

and helpful cannot fault them, the location is in an area near the airport, the hotel has a shuttle service

the pool area looked awesome, but the weather did not cooperate