very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

the free breakfast not bad

once the coffee urn was empty at breakfast that was it for

breakfast was very limited, eggs or chilaquiles

breakfast not included

and ended up with 3 beds (as a solo traveler) as my original room was on the ground facing the parking lot where

the restroom) the balcony had a loose glass barrier (very dangerous specially with small kids) elevators are

it was hard to get a server at the pool or beach area

the kids pool area was a hit for my kids

i appreciate the availability to grab food specially with small kids

better access to a laundry room !

no waiter service around pools or beach. chair wars: guests needing to

was no pool party or club (pacha) available while we were there because of the riu jalisco hotel being

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

plenty of pool space, good restaurants, and beautiful view.

beach access, pool and service

it was great for kids. staff was really friendly

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and

pool is little bit dirty

it was great for kids. staff was really friendly

polo the pool bartender was great

no room service, & only limited cold snacks available after

the mini bar had 4 opened drinks still in there and hadn't been restocked

friendly employees, great food, snack bar had a good variety, nice beach, pools were

nothing we didn't like but maybe a couple more restrooms around the pool.

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

had very good variety, our room, very clean and comfortable, but my favorite place was the adults pool, the

service, food, cleaning, towel supply, fridge & safe did not work, s l o w bar service, terrible food at a le

i had to call the hotel from my cell phone to get to room service

was great, staff at grill and pool area were all friendly and accommodating

great service kids friendly and great food and staff

the gym

omelette bar was fantastic

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

breakfast includes mexican cuisine and full breakfast fare you would find at five star hotels at

found the wifi lacking

he was particularly great with our kids

a lot of amenities at the property, well stocked gym, great food, excellent staff

some of which include a kitchen with washer and dryer, additionally they have a well equipped gym also very nice

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

kids were entertained

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

i preferred this hotel pool and beach set up over the riu palace next door

that there was no room service. and the coffee maker was dirty

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

kids shows should be offered earlier

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

breakfast was great; staff were great; room cleaning was great; dining room meals were good

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

kids stuff

the kids liked the desserts

the gym could barely fit 5 adult comfortably

the parking beside that everything was great

resort was safe and easy with kids

hit and miss wifi

only main pool is warm enough to get into, other 2 were freezing

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

the spa day. the employees in the spa.

gym was not good. we all like to go each day - too small and lacked good ventilation.

the breakfast was good.

fantastic bar and dinner. delicious breakfast.

underground parking, staff super helpful

the pool and parking

new five story hotel with free underground parking & pool

breakfast was excellent every morning and staff was very welcoming.

a 2 burner stove top would be good in kitchen

kitchen area and bathroom

staff, location, pool, room

full kitchenette which we didn t need but had the option

private pool to cool you off or just let you float your day away

great pool and swim up bar

pool staff were excellent

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

the wifi in our room would always cut off at night around 9p and resume after 8am

clean. large pool

also the bar options could have been a little bit better for claiming to be a premium all-inclusive

add some more tables with the chairs around the pool. maybe some new chairs too.

pool water too warm

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very

the kids club is a great option for the children, they have a lot of fun

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

the lounge and bar service was really excellent

wifi signal in the room very unstable and not flexible on checkout time

loved the body board rentals, tennis, and gym

travel often and this is the first hotel where you had to pay for wifi

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

breakfast was okay. did not get exactly what was ordered.

food was good, room service fast.

gently sloping, with gentle waves (it seems to be protected from big ocean swells), and ideal for kids to wade

they also have a complimentary water shuttle to vallarta adventures which came in very handy

breakfast buffet was the best delious

room service breakfast was quick and tasty

the kitchen pots and pans were dreadful with just a tiny fry pan for 4 people

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

the mini frig with honour bar was a nice touch

wife was slow and spotty, had to be in the kitchen to get signal

they had limited kitchen facilities that we all enjoyed

nice pool

on the roof with swimming pool and on the main floor there s another restaurant along with the bar and live

the music in the pool areas and some common areas was generally too loud for my taste.

maybe the breakfast buffet... needs a little more of a better selection of food.

pool, cafe, and access to the ocean were nice.

the pool and ocean were a hop, skip from the lobby

they charge for valet parking and don't tell you you can park on the road in front

the view from our room over to the sea was awesome and the pools were lovely

proximity to the pool and ocean

apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

), staff are very friendly and helpful, and the pool is perfectly clean and well maintained

location beach , pool , swim up bar , great food , the rooms are so big

only some burners working in the kitchen

living room furniture is not very comfortable. wifi works but is not strong enough.

at the reception were very helpful, assisted me with luggage and with sending my clothes for laundry

great breakfast

wifi in my room was mostly non existent

wifi wasn't working well.

very friendly and helpful staff. large comfortable bed. kitchen and dining room very clean.

dining area is a mess and there s no service elevator for the laundry and the trash, it s not appealing to

there are two irons and a board located on the second floor in the laundry room

they have a laundry room you can use for free

laundry, tv, windows you can't open, the bed smells bad, not water in the room

clean, new and bug free bathrooms and laundry facilities

no laundry in house for customer

nice. had everything. could even do your laundry and the provide detergent.

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

did have an unfortunate experience with the service i requested for laundry

free laundry services

breakfast was delicious, there were many options to choose from

right over kitchen for the smell of cooking all day for a four day stay safe not working light bulbs out in

the bar restaurant on the first floor, outside, has a pretty view of golf course and pool

the staff are bilingual, friendly and helpful, so glad they have a restaurant and pool on sight

had requested an early check in as we were there quite early

there is no laundry service which is annoying

you also have access to laundry machines if you need

our suite was over the breakfast area and right by the pool so it was loud with the kids playing

arrived early so our room wasn't ready but they stored our bags and let us use the pool area and wifi while we

loved the location, the artsy/bohemian style, the yoga, the pool, the cleanliness and comfort of the room

it had washers/dryers available to do laundry free of charge

guest laundry. breakfast fare. shuttle service & pedro.

breakfast was fresh and beautifully appointed and the staff so helpful

nice pool, clean room, great room service

the outdoor pool and the bar were a welcome feature

the pool area was excellent and the food was good

great place to get away and relax. spa is awesome!!

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

wifi was great throughout the resort

would be great if there is a walkway through the golf course to get to the beach club

the water needs to be pumped at a much greater volume from the inner pool to the ocean pool to prevent all the

pools are fantastic

often no dry towels at the pool

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

nice food, nice pool

have loved if it had a laundry option in the condo

the pools were big and nice

we enjoyed the beach cabanas most, and the pool

the fitness center was very good - clean and uncrowded, although disappointing that it doesn't open til

limited hours of the fitness center

the location, the hotel, the parking and the staff were all great

location of the room was right next to the kitchen so we heard the staff getting ready for breakfast early in

gym facility not available

for 10 pesos will take you to centro and the malecon ( seas wall) , as well as a number of nearby gyms

location for early check in at pvr

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

breakfast buffet, the pool and bar area were amazing

minor but with kids that s is very

they also have a decent size gym if you want to burn off all the food and drinks

you really can t go wrong with any of the restaurants but room service is definitely lacking in taste/quality

good place to go with kids

restaurant available but there was only two restaurants open which was both buffets for both breakfast lunch

by the pool christian and margarito looked after us really well and were very friendly the bar upstairs with

good place to go with kids

the food was good but the breakfast could was the same everyday

the bed was very comfortable, big room and the pool and snack bar were perfect

even the adult only pool was accepting kids because it was the only one opened

the breakfast was good

and some servers at the breakfast and dinner

a horrid smell was coming from the cabinet under the kitchen sink, similar to raw sewage

starbucks in lobby as well as a small mini market and on site laundry

was nice having starbucks coffee at the lobby and the girl at the bar was incredibly nice

on the ocean, full kitchen, rooms opened up into a large suite, grounds were well kept

slight noise at the pool, otherwise no interference with our experience

pool and swim up bar are great

it took 3 days to learn that they had moved the gym out to the kids' place

beautiful, great pool, beach, staff was amazing

the swim-up pool!!! staff was impeccable. gorgeous beds, shower, tub,huge balcony

room service (cleaning) did not show up until 6pm, where we then had to leave our room so they

kids club, food, ambient. we love this hotel and will come back.

the laundry service relied on an external company, they were terrible

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

no airport shuttle. could use a microwave in lobby area

that they can serve food during the day as well and that at the pool they can buy things for the kids as

great breakfast, and complimentary airport shuttle service!

she was at a different location, it was difficult to get service at the pools, but there were 3 bars close by

different story on the breakfast though

the kids entertainment and facilities are great, food is excellent, great clean beach, very attentive

some of the areas around the pool can get a little messy

many kids and families, lovely pools and great beach

only had some issues with our tv (tvs are old and the hdmi ports were not working), the wifi was mostly stable

the bar staff were amazing

filtration and maintenance of the rooftop pool

the wifi was decent

the room service is not included

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

too expensive spa and laundry services

room was serviced everyday with fresh laundry when needed

drinks were ok as well, plenty of kids and too many ppl in the pool

breakfast was very good there were many choices including an omelette bar and lots of fresh fruit

(sometimes up to an hour) we sat at the snack bar for almost 40 mins+ waiting on simple food like guacamole

room service sat outside our door, and others for more than day. the room was just

the bar was awesome we said suprise us and they made awesome drink that we couldn t get enough

the sushi bar and eternity pool are great, but needs more seating just in my opinion

saul at the bar pool went over above and beyond for my daughter and myself

i did have a view of a construction site, propane tank and were they throw the dirty bed linen laundry

pool facilities were very clean and towels were always available

pool, breakfast and lunch buffet at the hacienda.

wifi wasn't in room- had to switch rooms. all inclusive food was medicore

sushi sy the rooftop bar were very good and a great place to watch the sunset

room service wasn t available on night, no laundry service

the was not a hair dryer you can not ask charges for services to your room like laundry

the gym was terrible

bad customer service. there was no type of service offered. no water, no room service

but beach, pool slides, and a kids club

evening entertainment was appropriate for kids which we appreciated

i like the resort coffee shop and you had a stocked bar fridge which was a nice touch

evening entertainment was appropriate for kids which we appreciated

enough access to regular chairs at the pool, theye were always locked up and i can't get on and off the lounge

club, unlimited vacation club and now a new sunny club all having special places at the beach or pool

it s no that i didn t like it it s cuz i wished that the laundry was free lol

6 days of staying i asked several times to find a joying rooms or at least to get my kids room near mine

it was also nice to have free parking

drinks and food service at the pool was incredible as was room service

pool would have been nice if it wasn’t for kids throwing balls out of pool and constantly yelling

three flights of stairs and no laundry facilities

coin laundry nearby

the bathroom, sink and kitchen need a deep cleaning. bathroom mirror and sink were so dirty.

we were traveling with 2 pets and this place has a big green space on the grounds to let them roam around in

an older hotel located in the north hotel zone and is pet-friendly, which is unusual in puerto vallarta

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

dont want to leave the room cooked breakfast a few days the hotel is very kid friendly, sports bar downstairs

pool

it s so nice to have a kitchenette to make food

charge $1 usd per item for laundry service, which i find quite expensive

do not have laundry washer and dryer on site

the rooftop swimming pool and bar was great and offered wonderful sunset view

the rooms are great and they are pet

great location, great rooms, ocean view, gym, swimming pool.

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

breakfast was good

our granddaughter had a great time at the kids club

everything! food, pool, beach, amenities, cleanliness, friendliness

door guests would come in after 1 am and had young kids screaming at 2 am when we were trying to

not enough chairs around the pool

you order room service it took about an hour to get your food and it was relatively cold when you got it

only thing was the main pool closed later at 9 pm and the adult pool closed at 6pm

they have some dedicated space for kids and teens but wasn't advertised too much

the amount of kids out weigh the amount of adults and overtime some of the kids become unsupervised

no laundry

beds were comfortable and ac worked great and a bonus laundry room to hang your wet towels and bathing suits

air conditioning unit was not working and the door to the laundry area had a broken latch and would not stay

the laundry room tap had no top, so there was nothing to grip to turn it on

location was great. size was amazing.very quiet, secure parking

noisy music from bar next door

bar tenders wouldn't give me more than a glass of ice

breakfast was good.

staffs at the hot pool beach never came to us asking for drinks or snacks but did pass by other guys and served

room service, staffs location is good, close to the airport and malecon boardwalk

there was no wifi in my room

the bar closed at 1 am.

did not like the food, to many sauces, and who eats stews for breakfast

we would have liked to have our breakfast on our balcony and by the pool but were told we couldn't bring food

excellent location (shops, main street, on the beach - separate pools for adults and kids - room 132 has balcon

they have on-site laundry machines that guests can use if they don t want the formal laundry service

room service was great. ocean view amazing.

size of the resort, ocean facing rooms, gym, staff, pool aerobics, cafe breakfast and salad bar,

facilities, great food selection, very helpful and courteous staff, several nicely maintained pools, good bar

the breakfast could probably use some improvement but it was still decent so no major complaints

the pool was a good size for the resort and the little shallow kids area was nice to have

king size bed, balcony, refrigerator and a small kitchen

room phone wasn't working and couldn't use it to call the front desk or room service

that being said, we found much of the food very underwhelming, especially room service, and we had some very

according to the hotel that price corresponds to infants (our kids are 12 and 9, which is the information i

breakfast was simple, could be nicer with only a little effort.

the pool too small and not easy to enter for people with disabilites

nice roof top pool area

the wifi has poor signal.

the gym is small, but it s still a plus

the swim up pool was always

kids club also excellent

pillows horrible spa so

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

the service was excellent, the staff was incredible, the kids club exceeded my expectations and the rooms and

was a bit pricey, as well as the laundry services

also, all of the shows were at the dreams next door which was ok because kids can't go to secrets, but there

for example, a club inside the venue and more music at the pool

no kids

loved the adults only atmosphere

there are 2 rather small pools that accommodate mostly kids

the mostly local guests were quiet and the kids were surprisingly well behaved

got too crowded, it’s a family resort, so a lot of kids are expected, not appropriate if you want to rest

many kids were grabbing food with bare hands instead of using utensils-needless to say we didn t eat

we used the cafeteria for lunch and breakfast

room is quite spacious, amazing view, great pool service.

the breakfast was great and they have a resident falcon which was really special

room was spacious; gym was amazing; breakfast buffet had so many options

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

room was spacious; gym was amazing; breakfast buffet had so many options

little neighborhood across the street for some local eats, laundry, etc

you could not have alcohol delivered to the room as part of room service

room service breakfast

could be hazardous, especially for kids

friendly staff, confortable beds, best hotel gym, clean and large pool also liked the pool towels overall great