are really high, food menu is only ok, not really matching the high range location, breakfast is tiny

hotel is rated 4 stars: jr suite has signs of dilapidation, no a/c, no iron/ironing board (has laundry service

very helpful with city directions, taxi, handling luggage, and laundry concerns

weak wifi that didn't reach the upper floor very well

the restaurant bar had a good menu with fair prices

i think the breakfast buffets is wonderful and delicious! many items to choose fro to eat!

it s more like a typical bed and breakfast in an old house

and horrible space distribution on parking, they didn't ask anything before giving the breakfast and they gave

the lady that preparered breakfast was helpful..

laundry service fast and efficient. good location for me, italian on site restaurant was nice.

have small animals coming out from the bathroom, they need to sanitize and they don t have laundry which makes

our room at the santa barbara was in front of a metallic kitchen or laundry room vent and the noise, which felt

laundry services were expensive and a hassle

i could connect to wifi and turn the tv

we tried laundry this time: amazingly fast, clean and affordable

the laundry service was very expensive

wifi in the room was slow. room 305a. the wifi in the rest of the hotel was super!!

asked for some desserts in room service and one of the cakes had mold in it

wifi here is basically non-existent

wifi didn t work reliably, little options to hang your jackets and stuff, or even a second towel

wifi kept dropping last two days.

wifi a bit unstable sometimes but overall ok

like the wifi connection only worked like 20 minutes one day it was hard to have a nice hot shower, it took

room was a little bit small and the wifi connection didn't work so well, it was not good which can improve

of the towels they take them away to laundry leaving with only 1 towel and when they are back from laundry your

wifi is basically non-existent, not an option for travelers.

however it was good for us as kids loved swimming pool

breakfast is a perfect way to start your day

kids friendly

was no laundry

comment rather than a complaint: we did not ask what it cost to send out wash and dry laundry

laundry service very expensive

the laundry was over

terrible wifi

laundry is expensive - they should have a washer/dryer on-site like in other hampton hotels

staff said they would have things such as laundry done by the time i had to leave and they did not

the breakfast and dinnet they can probably give variety, but it was good

the breakfast, staff, room and everything else was all great

we had appointment which we re going to call my wife and son to miss breakfast

laundry service i did nor like

a detail, i had to ask 3 times to get bags and forms for the laundry service.

the staff offered laundry services which is great for travelers

lots of bars and restaurants around and felt safe the whole time

room service ,

no laundry service even though it was initially told there was

is a lot of rooms overlook a busy and noisy road where sound of traffic is constant day and night laundry service

kitchen is poorly equipped and you have to pay an etra deposit of 200

ivan was there to greet us, he was extremely nice and helpful since we had a car & needed parking and we also

small parking, i have to find another near the hotel for my nissan pathfinder

great facilities. they lost my clothes in laundry.

pool was way-too-hot, which was a shame as we were there with two kids, and we couldn't really use the pool

the gym and the breakfast area is great

that breakfast wasn't included.

pool was way-too-hot, which was a shame as we were there with two kids, and we couldn't really use

of laundry services are crazy expensive

the pool is warm

the employees hotel installation food room service everything

the gym's equipment is dated, cheap models for a 5 star hotel, they need to be upgraded

go above and beyond, pristine, clean rooms, out of this world facilities, including 20 metre lap, pool for

daniella was amazing beyond kind and caring really made our stay and was so attentive with they kids making

daniella was amazing beyond kind and caring really made our stay and was so attentive with they kids making

room service can t control temp (ok in the day, freezing at night) broken/loose chairs (can t

staff was very friendly and helpful, breakfast was good, and rooms nice and comfortable.

breakfast was good but there weren t many options.

mall, supermarkets and produce stores, drugstores, and various services (optical centres, laundry services, etc

it was our fault as we didn t ask for the price in advance, but it s rediculus that the laundry costs nearly

very clean, staff very helpful, the room were just beautiful and the breakfast fantastic

great location a few blocks from big shopping ctr, & with a small gym, and usually offers great last minute

the breakfast was very good and the staff always ready to help.

wifi didn t work which led me to look for another place to be able to work since i was on working

the breakfast was amazing

cleaning, service, breakfast, decoration, location.

music form the gym on the roof could be an issue for some guests

no menu (for room service) available at the room.

spa was a nice surprise

wifi was very good, which i used for long periods of time

unfortunately no improvement at all, poor equipment in the kitchen, poor breakfast, cold shower

design, great room service, kindness treatment to the trip guest

location very clean comfortable apartments include room service breakfast

more amenties in the kitchen, like bowls and glassware. more towels.

need to update studio information like the phine numbers and wifi passwords

laundry service was also great

laundry was expensive and the room was very dark.

there is also a gym on-site

first day i ordered room service and had an issue, they immediately resolved in the best possible way

is no gym, and spa services are extremely limited, even though they say they have a spa facility

the wifi was excellent

friendly staff. comfy beds. good wifi. nice view (in my first room). close to usaquen.

wifi was strong enough to have teams meetings

wifi didn t work for a couple of days

friendly staff. clean hotel. nice breakfast. safe neighborhood. nice shower.

the wifi connection was awful

best mattresses i've ever slept on; elegant linens, spotlessly clean, delicious all-you-can eat breakfast

experience was excellent, my only concern was the reliability of the wifi

one of our friends had requested laundry service and it wasn't delivered as promised

unicentro mall, supermarket, and pharmacies) the staff was very helpful on all our requests, from laundry service

plus an excellent laundry service

the facilities of the hotel are great - the courtyards, the restaurants, the gym

the gym could have a better maintenance regarding the weight lifting.

good location, modern building, good sound isolation. nice roof top terrace, big gym.

great amenities, gym, co-working and reaaally good windows that isolate noise perfectly.

the place was clean, with a respectable kitchen

there is also no trash can/bin or bag for the kitchen and they told me they couldn't provide one for me

essentials missing in apartment (trash can in kitchen, dish soap & cloth)

clean hotel, modern, nice staff and nice swimming pool

bar was expensive, and night staff inconsiderately loud and cursing while trying to enjoy our

elevator wasn't working properly, no gym or pool, water in bathroom were draining slowly

good breakfast, excellent wifi, clean

the bath didn't have a plug and we couldn't get the spa to work.

it was disappointing to pay 42 usd for a small bag of laundry

room service and restaurant close early, like 21 hours or so

no spa services, but that's a very small downside. everything else was perfect!

gym has like 3 machines and all broken

decent wifi and lots of plugs to charge electronics

the staff were super friendly and helpful, the breakfast was delicious as well.

wifi didn't reach to our bedrooms

basic breakfast

really incredible value for location and amenities provided such as wicked hot shower, bed and breakfast

breakfast was totally edible

if you are on a budget, the people serving breakfast are the family so is very friendly the environment, liked

ideal location for family and kids; the hotel also has a lot services available such as laundry and luggages

quiet location and big rooms. they helped us with a complicated laundry situation.

wifi went down multiple times

music so loud in restaurant bar that you could not enjoy a quite diner.

gym very good in comparison to other hotels

staff and breakfast is great!

location amazing, breakfast normal, not huge but good.

friendly staff great room service very clean close to many restaurants

great place, stay here without a doubt. breakfast is very much ok.

the breakfast was very good too

warm service - perfect location, close to multiple restaurants - great breakfast - good laundry service - price

great staff, wonderful breakfast, room was spacious and clean.

breakfast excellent, a little noise because the discotheques close

the kitchen is very good and the service top notch

the stay was very relaxing and affordable! the breakfast was amazing!

helpful staff, good value for money, good breakfast, good shower, good wifi, in a good location.

wifi worked well most of the time, however, there were times that the wifi didn't connect properly

too cold, floors very noisy, poor wifi.

the decor is beautiful and the breakfast was very nice

helpful staff, good value for money, good breakfast, good shower, good wifi, in a good location.

we used the gym, restaurant, bar, and laundry services, and everything worked perfectly

breakfast varies every day and includes a wonderful selection of traditional colombian dishes,

late night room service food was not edible.

very delicious breakfast

mini bar prices like water very expensive

they have a great laundry service available as well

there is literally one person handling the door, check ins, phone request, parking garage

the wifi coverage wasn't good. the shower was hard to regulate.

well located, helpful and nice staff, good breakfast, and great value

you know this isn t your usual hotel with restaurant etc although you can order food from the kitchen all day

also the laundry service form says if you deliver your clothes before 9am you get them the same day and that

in a safety place and close to shipping center , supermarket, laundry , restaurants och diversion

re: laundry, they do not have laundry in hotel - they send it out, and it is a-la-carte, like dry

restaurants, bars, laundry etc

laundry service was unusually expensive and never finished on time

room service menu was very limited

excellent location. friendly staff! very good breakfast!!!

the breakfast was delicious and plenty variation.

breakfast included was good but needed a little more variety

breakfast buffet drop quality and quantity

laundry service was overpriced. breakfast was standard (nothing special)

i also enjoyed the strong wifi, excellent breakfast, and plentiful hot water in the shower

breakfast was a mix of a la carte for hot food and buffet for cold food

location is great, the price is good, the food and wifi excellent

also the wifi connection is not really stable, so if you need to make zoom calls or do anything that require

i had problems with my laundry and needed to push an event because i had no clothes ready

i loved the property everything was great including the same day service laundry!

parking was full with an event and i had to leave my car outside on the street for them to park

breakfast could be better

parking

lack of clear communication on laundry delivery (late), reception & bellhop approach to complaint was deflection

a lady entered my room without permission, asking if i needed laundry services

kind, attentive personnel. excellent breakfast choices. parking onsite, at no extra cost.

everything was great, good breakfast, kind staff

parking

also dissapointing was that the hotel did not offer laundry service, even though they brought me a laundry bag

great facilities, lovely staff, great breakfast and location

i booked the hotel because it appears in the promotional photos that there is an open bar rooftop

great breakfast (included in my room choice )selection too

and the room would have benefitted from having another chair (for when we ordered dinner from room service)

breakfast is very good

room service is 24/7 but only for the basics; food is not available after 10pm

they miss my spa reservation

pool was nice too

excellent location, beautiful rooms, friendly staff and room service 24/7

delicious breakfast

wifi didn t work properly

no room service in the evening

modern facility, excellent value for money including free breakfast and wifi.

everyday breakfast the same. poor wifi connection.

staff was amazing, the service was beyond what was expected and the breakfast every morning was absolutely

customer service is great, the staff is great, great buffet for breakfast and hospitality is

the location and the free parking

the gym is small but enough to break a sweat and the wifi was ok, better than the other hotels i ve been

service is excellent, in the reception, restaurant, the cleaning service, and parking

laundry service could have been a little cheaper

laundry service was overpriced, and no price list was presented

laundry service is available which was helpful

the only thing was that the gym was above our room so we could hear the people running on the treadmill

bed were comfortable, the breakfast was really good

laundry prices were very expensive

there was a fireplace to warm up the suite as it gets pretty cold during the nights

with eggs made fresh how you like them - umbrellas were provided - the room had a well equipped kitchen, with

the wifi cut out every 5min and also there is no heating so cold in the mornings

parking is not enough

issues with the initial room, very noisy, the did my laundry and lost item

comfortable rooms and amazing breakfast

was traveling with my wife and 2 kids

good location, very good breakfast, spacious room, kind staff

breakfast and room service was also excellent

it was close to new years, i couldn t avail the room service, laundry and other amenities that makes these

one thing that really attracts my attention is how the laundry was done very neatly and perfectly

that we had stuff missing from our room (a brush and some makeup) and one day a guy from the laundry service

breakfasts - they serve from 6am for next at least 5 hours very speedy laundry service reception desk always

wifi was the worst

location is the best, specially if you have kids

breakfast was very good but it was limited

was kids-friendly we found ourselves in trouble a couple of times like needing a step in the bathroom

quite a good breakfast

nice breakfast

they offer laundry service which was super useful for me

very bad wifi connection, bad water temperature, cleaning could have been better.

sockets, loose threads on the bedding, water drip lines on the walls, no fire alarm in the room, wifi is not

nice big room with small kitchen, table to work/eat. staff very friendly

really nice, modern and clean room with kitchen and private patio

i gave clothes to laundry and it's came back small unfortunately ud83dude1e

laundry service is through the roof expensive

they provide filtered water, will set up a taxi, laundry service

bit difficult communicating with the front desk about our laundry (really, our fault for not speaking spanish

hear music from lobby coming up the centre of the building when breakfast had started and i was still trying to

breakfast

i love the location, the room was excellent and the best was the breakfast included.

excellent budget hotel with good breakfast

the breakfast was decent and the staff were very friendly

excellent service by all staff, perfect house keeping and wonderful breakfast

the laundry service is amazing <3, oxxo is close and the staff is great

nice hotel, good pool & gym, nice restaurant.

the down side is that if you want food late at night there is no room service and you have to order from a food

gym needs to be upgrade and cleaner also towell and water needed

gym and breakfast

decent wifi

i dropped off laundry in the morning and hotel staff didn t bring it up, i had to go looking for it at 11

we phoned to get laundry collected and we re told we must bring it to reception ourselves

laundry was not always returned to our room

wall is translucent, but she chose not to leave and instead waited till i got to ask me if i need laundry service

my room phone would ring 3x a day (at least) starting early asking about laundry or if i wanted my room cleaned

great gym and jacuzzi

the complete staff are friendly and professional, the kitchen fantastic

room service was efficient as well

asked for dinner via room service, which was really fast and the food was suprisingly good

only stayed one night, so we did not have the chance to use the spa ( i recommend everyone to reserve on time,

daily calls about massages and laundry

i stayed with my two kids and we enjoyed greatly the heated pool

bad experience with room service. breakfast came very late after ordering and food was cold.

a lot of kids in the pool, it was not a comfortable experience on the top floor.

unfortunately some offered spa services were not available

we sent laundry and it came back wet and they did not redo and they tried to overcharge us by 100,000 pesos

hotel doesn t return laundry on time - reception quoted a wrong amount for airport pick up, we had to pay a

open concept room - big . good wifi. breakfast was good a lot of places to eat

centrally located, clean, great breakfast.

room cleanliness is good but room service cleaning was average

also no ironing board so either use their laundry service or wear wrinkled clothes

they had no gym or sauna, which is also usual in nh collection)

don t forget the head to the roof top, which is not just there for the gym but for a nice view of bogota

wifi does not working at the room. the is facing a wall.

the gym was out dated

for laundry service and wound up paying a huge and ridiculous amount

location breakfast staff comfort

there is a small gym upstairs with some machines and free weights

breakfast was great

great location, friendly staff and good breakfast.

the gym might be a little lacking in terms of equipment (some weights, cardio machines, cable machine

workout bench in the gym was broken and i actually fell off it while working out

a nice bar area and all staff were helpful and smiling

gym is not good

no food at night that s good for late night snacking on room service

laundry service

at 8 in the morning we were woken up by staff asking if we wanted laundry service

breakfast was outstanding

the breakfast buffet was really good

location is good close to the 93 park, the room was big, very clean, good wifi and plenty selections of channels

laundry services may not have been explained to our understanding, most

clothes hangers and plastic bag for laundry also supplied

and to go to the main bus station (terminal norte) to continue our trip in the country / the laundry (same day

had allergic reaction to bedding (laundry soap)

would be great to see the gym better equipped adding mats, benches, and resistance bands would make a big

only reason i am not giving a 10: there was supposed to be a cheap laundry room in the basement and optional

should not have to pay extra for using the laundry that is already in the apartment esp since detergent is not

variety of food selection, no air conditioner in room, slow room service and laundry

is confusion with the kitchen and serving staff

breakfast was great, lots of choices. the setting is beautiful

medium refrigerator, microwave, coffeemaker, stove and laundry area

cons: wifi was trash do not ask them to do your laundry

com the place is old, the service at the bar seriously sucks

i have had trouble connecting to wifi, but not every time

besides that maybe to include a 24 hour room service

good laundry service and airport shuttle service

room service, laundry service show in response and i would think not worth value

room service kept everything clean

the gym was small and lack of machines

it s a business district, but be aware wifi is very unreliable at this hotel

best hotel laundry service i have had for a long time

very good breakfast and wifi

great staff, great breakfast, good bed and nice large room

pool was very warm and a shame to pay extra as a hotel guest

spa is not open every day

awesome, made me rolls with no rice (said it was their first time) the breakfast was great - the bar was cool

quiet, modern room. pool gym and spa were a+. beautiful view while exercising and swimming.

the parking, we was to across meetings, is too far

the bar remainded closed the entire time

and spa open late

bathtub as they say, the wifi at the room was not good at all, some of the rooms have no windows

they said there will be a parking space but when we arrived, there was no availability space so they told us

- last but not least the wifi is very slow

very spacious bedroom with two queen size beds, plenty of space. wifi worked very well!

wifi was spotty at times

the breakfast was varied and delicious and the pool area was nice with sauna and steam room too

the gym could be a little better.

excellent breakfast and staff

the breakfast was varied and delicious and the pool area was nice with sauna and steam room too

pool was very cold on our second day and closed on our final day

laundry fees were a bit overpriced

), reception staff, laundry service were all outstanding

says free parking, but only for guests (i had a business associate who wanted to park).

room service could be a bit faster too, sometimes the food was a bit cold or the order was

the complimentary breakfast is amazing

the gym was quite basic and did not have clean towels or water when i used it

the rooms and facilities such as gym are extremely used and even broke with stains

good wifi

gym was a bit too basic

wifi was good, strong and reliable

with many hotels the laundry costs were expensive as they charge per item

staff is mostly rude, laundry service is a theft, really poor breakfast options.

can get some time to get started in the morning, laundry service is out of the hotel, so takes a while

we also liked the quick turnaround of the laundry service

the room was in a back section of the hotel and you walk through a parking garage to get to the elevators

random knocking on the door at 9am on a saturday to offer laundry service

sent laundry through the hotel and the clothes came back with holes, they didn't help me get

breakfast had a very good selection for any appetite ud83dude0b

you only have one door, either you close it to the room and is going to be open to the kitchen area or you

the kitchen looks kind of cute, but you will need to have your own coffee and sugar, which i did

guy knocking at my door saturday morning asking if i have dirty laundry?!?!

people whose names i did not get that also deserve acknowledgement, from the breakfast staff, to laundry service

laundry service and carpets in rooms.

if you have a car, you have free parking which is amazing, since a lot of properties charge for this service

the breakfast is the best buffet i've ever had at a hotel, and worse comes to worst you can always

i loved everything i can t wait to go back! they should have in-house laundry i will say

rooms service food wasn t great bar food and restaurant (dinner) poor

the location, the staff, the bed, the shower, the rooftop pool, the overall vibe and ambience

breakfast, very comfortable room, great spa and gym as well as swimming pool

view from the room we had room service the first night and i am afraid the salad was not good the breakfast room

breakfast was delicious with a variety of

breakfast was amazing, the staff is so helpful and friendly

fresh juice was not filled or changed for 3 breakfast in a row -ordered clubsandwich was barely toasted when

the worst, the wifi doesn t work properly if you want to do zoom meetings

nice cosy bar

nice and friendly staff, free room services, restaurant and bar service was really good

wifi is horrible, extremely slow and it goes in and out, it already completely disqualifies this

service was amazing, the location very pleasant and safe, love the 24 hr room service, lgbtq friendly staff

this hotel is great with a great bar and lots of good policies to ensure you feel safe

the spa was closed on weekends

was clear in my reservation i needed to use laundry but it was not available

breakfast is a little expensive comparing to different options in the area

free parking

the room and breakfast buffet exceeded my expectations

the staff was amazing the guy from the bar and the loby make everything realy good