wifi was not the best.

breakfast delicious very accommodating for our pet that was with

street parking was great

would have been nice to have a selection of fruit and yoghurt at breakfast.

the breakfast was excellent and the kids loved the little games area

a bit short staffed. wifi was poor.

stayed here for 2 nights location ideal and restaurant bar will good nice atmosphere

the bar is a great place to meet and chat with friends or meet the 'locals'

nice old hotel, well maintained, good room, nice bar and restaurant and easy parking.

parking is very tight!

access to diy laundry and to drying room was helpful

pub bar needs seats to be refurbished

the lounge area near the bar was so relaxing and comfortable and again had beautiful views

they have a pool which was lovely after a long day

enjoyed both the pool and the sauna

didn't know there is laundry facilities

parking, ev charging available, good arran backdrop, memories of spending honeymoon at hotel in 1993

will definitely be back with kids as there is so much to do

room service was very punctual and efficient, they even folded my wife's pyjamas

5 room service charge to have a 16 pizza and chips brought up

only niggle: noise sometimes at night from laundry below our room

booked this hotel because in previous reviews it had said there was a guest self service laundry

free wifi was not good

we had dinner in the bar - excellent quality and reasonably priced and

always friendly and helpful overall a great hotel also very pet friendly i would recommend to

wifi is sketchy - but that's not the hotel's fault

staff lovely and very helpful. bar food and breakfast great.

they had a number of fixed bicycle parking stands that i don't particularly like as it is possible to bend the

perfect for our pet dog

the hotel has a fab bar with an amazing whiskey collection and the staff are ace

within minutes of our arrival we were all chatting in the bar with some friendly locals

breakfast was well serviced , dinner was excellent service was great , service of staff was

lots of parking space

wifi is weak and/or inconsistent.

dinner and breakfast great

room service was available so we could relax in the room

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

all good, better if it had a spa but it is what it is

also delicious breakfast and very friendly staff

i ordered room service that evening and the food was outstanding

planning to retune with the kids too

and according to my daughter and her partner, who were staying with me, the gym and sauna facilities were

staff in all areas of the hotel (check in reception, receptionist for the swimming pool, beauty thereapist) were

the location was ideal for where we needed to be, check-in was easy and friendly, bar staff and restaurant

breakfast, plenty parking spaces, friendly stuff, wonderful bedroom and very comfortable mattress

in house guest laundry

definate noises through the night, fans, refrigeration unit or laundry next to or under room

the bar also has a great range of drinks and the cocktails were lovely

free parking, free wifi, and a reasonable restaurant

great room service

we liked the laundry service

i'd paid for breakfast this morning and very impressed with the quality of food and selection on offer

also in the process of re-jigging their information menu on the tv so i couldn't access info for room service

the wifi is super slow

extra charge for wifi.

room itself- ground floor opposite the laundry room

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

to do with the hotel but other guests making loud noises in the early hours, kids shouting

free wifi was quite fast and very useful

wifi, could be better

then ordered room service for our nighttime hot drinks breakfast was just as good as our evening meal and again

the food and service were amazing dinner was delicious and so was the buffet breakfast

that was carrie's thought our stay, the restaurant and bar staff were equally so

wifi signal wasn't great.

located with view of the clyde, on site parking and an opportunity to stay somewhere with character in an area

had food in the lounge bar in the evening, fish and chips were excellent

lovely location, the pool and gym. food excellent.

lastly there's plenty of free parking

we got a free room upgrade which overlooked the hills and the golf course

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

nice place friendly staff good food and free parking

waited an hour for food with young kids getting impatient in the restaurant and they forgot some of the order

been with small kids and it’s been most horrible stay

wifi terrible, barely worked

room service could be improved

wifi code written on paper when room key issued

fantastic location pet freindly and very accomodating

breakfast was great, and kids loved having access to the pool

wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

good choice on menu. easy to get to and ample parking. great character.

both the bar and restaurant were comfortable and a great place to sit back and relax

on-site parking was a plus as was the short walk to the

they had love heart made towels and petals

and off street parking at the rear of the property out of site from the main road

the wifi worked very well

good big garden messiive parking easy excesses

great value, comfortable room. great location and parking. regularly stay.

the parking is available at the property which is very helpful

free wifi that actually worked was a definitely a bonus

overall a very great overnight stay with the kids, thanks

bar was beautiful and room perfect

wifi was not working in the room i was in so they upgraded me to a room in the townhouse without

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

great staff and good location plenty parking included in cost

gym very under equipped

free parking clean easy access good location very helpful staff family friendly quite

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

early check in and quite room, both accommodated which made a real difference to our

everything i like about the hotel best i stayed in breakfast was so nice staff was friendly

room service was lovely, the breakfast was really good

they also let me have a late check out after i wasn t feeling great after swimming my blood sugar had dropped

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

not great for phone signal in a lot of areas but the wifi was great

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

great to find laundry facilities

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

laundry facility was a plus, and moderately priced

shower ran hot then cold. room next to laundry so smell in hall was not great.

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

it was far away from a lot of laundry service places.

staff were great at informing us about what time the kitchen closed and about the sky bar

good accommodation in a great location, nice breakfast and free wifi

beds sagged a bit in the middle. no blow dryer or laundry services.

better to have laundry

cleaners carried dirty laundry through the eating area

extremely clean. staff extremely accommodating. breakfast superb.

located near numerous bars and restaurants and a casino

superb atmosphere. clean and organised common area. early check in.

didn t realise that the charge was for per pet not per room, a little bit unhappy with that

was stuff for the kids to do they loved it and loved sitting having a wee drink while they played with stuff

pet friendly and outside the new low emissions zone

gym facilities could be improved

no laundry service.

good free wifi

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

perfect room for family of 4 plus our dog. loved how pet friendly the hotel is

modern hotel with amazing walking distance to ova hydro and ssc late check out and lovely

i asked about laundry

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

unfortunately the bar was closed

very nice breakfast was fantastic, staff very helpful would definately use again if the wifi

minor point but wifi - did work but was intermittent.

our room was in the basement next to the laundry

bedroom was in the dungeons, walked past the laundry room,

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

basement floor near laundry room

the laundry room music and construction below was very loud and annoying

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

have been nice if public computers for the internet and laundry facilities had been available

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

wine in the bar was very expensive but they were my only negatives

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

nice room clean and comfortable restaurant was very nice food pretty good, breakfast excellent

when visiting glasgow staff are always pleasant and the breakfast is a huge hit with the kids

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

with first class room service what's the best i've ever had even in five star hotels also although the menu in

they facilitated an early check in which was the best part our our experience

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the trip was ruined by a 100 laundry bill for one bag of laundry

from room service was not nice at all, and over priced for small portions

i travelled with young kids and this hotel was a good choice for our family

) not sure how secure wifi is

it is also pet friendly

second night to add to noise, they put a family with young kids above us running around and jumping at 5

in late ant room service for food telephone responder grumpy bacon roll was a bacon sandwich- not much bacon

got room service which was quick and tasty

however once you are standing at the reception desk there is a sightly view of the back of the kitchen with all

large comfortable room, very good breakfast, nice bar and friendly staff

plenty of plug outlets, and good quality wifi

stay was magnificent the only downfall was the cafe and bar ect were not open

noise. really noisy in the room from the kitchen above. no tea facilities in the room.

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

parking and spa and room very spacious and very good service if need anything at any time

the bar had good option of drink available

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

suitable parking, no lounge area that is family friendly, on-site dinning not great for kids

i payed 25 extra to have a pet with me, which seemed excessive and should probably be a returnable deposit

excellent wifi a unique sheltered sitting area at the front of the hotel bar looking directly onto the

we took advantage of the laundry service and was fab

and although due to the restrictions we couldn't access all the facilities the option of the room service was

were very friendly and helpful providing an early check in as the room was ready

to glasgow via the caledonian sleeper train, so we arrived early in the morning

lovely breakfast, kids friendly

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we

didn't like the fact that only very slow and intermittent wifi access was included

the bar lacked atmosphere and poor choice of beers on tap

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

no cooking, towels, must be bought, no laundry.

no laundry facilities but this is a very minor point.

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

the staff were okay but they briefly lost my laundry

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

there was a late check out (11am) as standard and a lovely bar and reception area to relax in

they have gym too which is hardly used

top notch amenities including free wifi, aveda toiletries and a loaner

2 days for a laundry service

loved that it had laundry and dry cleaning services since i stayed for 12 nights

lack of guest laundry as there were no laundromats nearby.

staff was very helpful with info on laundry service.

early check in was pretty expensive if you did need it but that was our only issue

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

but it took me a couple of hours to get my phone to allow me to use apps on the wifi

plug and wifi quite difficult to access under seating in the bar tv remote was slow to change

no laundrette or laundry service

not much we didn t like but there was no where to do our laundry

there was no laundry or general food available. but their were eateries near by.

) also, online it says there is laundry, but there is not

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

the desk and free wifi was a plus

getting woke up at 730 am by builders staring in the window at us kids were horrified

good location, friendly staff and use of the gym

my pet peeve in a hotel is housekeeping knocking/opening your door before your check-out time

second to none. good value for money, though breakfast is expensive and cuts off too early.

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

staff didn't exactly speak to eachother there wasn't great communication asked for early check in got one room

wifi was very good at the hotel

breakfast 10/10

the wifi is ok

wifi

peaful lication with nice restaurants and tge botanic park for kids

the free wifi

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

wi fi not working did not pick up the laundry like they said they would

in the roof with a bed in it, the only ventilation was a skylight that was about six foot from a kitchen extract

convenient. security. close to bars, shops, bus and train. clean. late check out

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

so pet friendly that a bed was provided for my dog

in the morning was a charge for food and drink for room service

easy access to the room (no elevator, with kids and luggage can be annoying)

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

laundry options are expensive

had laundry room door open at 7

i was impressed with room, the location, the breakfast and the staff! i will definitely be back!

laundry was the only problem

no laundry facilities close by.

we also used the laundry service which was so so easy and efficient

body towels had a weird smell, something wrong was with the laundry

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

no laundry slips or bags in room.

the bar is absolutely top-notch in every way

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

we had a beautiful meal & room service for breakfast

no room service

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

if anything, it could do with another bar area as it's very popular due to the tasty drinks and lovely location

phone in the room to call for room service not working and cold water tap in bathroom sink was always warm

didn t have breakfast. lovely, comfortable and spacious room. friendly staff, great location.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

left my laundry to get done at 9am and they said it would be done at 5

location early check in space ish room for family and breakfast friendly staff

spare bed for kids could be more confortable.

very fast laundry service

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

needed a phone charger no problem, room service was quick and good selection, complimentary mini bar, social

staff were very welcoming, room was spotless and bed was very comfy, breakfast was incredible.

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

as above - woken early by a laundry van!

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

well furnished, modern, good breakfast, late departure, great location

i requested an early check in and this was

con is that you could here people in the bar nearby in the middle of the night or people walking

bar downstairs

wifi was poor, hotel condition was a bit tired.

dated furniture, water scalded me, delayed checking out due to computer issues, couldn't phone room service

have had self wash facilities so that we could do our own laundry as we were on a long trip

gym, sauna and cold plunge made our stay extra special

wifi was good

the spa was amazing the drinks were really nice and all staff very nice too

booked the wellness suite and managed to get the spa to ourselves for the hour

the bed was super comfy and room service was quick and food quality was great.

the sofa bed for kids kept sinking so kids got a bit scared

good breakfast

we stayed over christmas and they were very attentive and excellent in accommodating the kids

we ordered room service late at night and it was still delicious

laundry facilities would be useful, but in every other respect it was great.

free wifi is great

decent sized twin room, comfy beds, free wifi, friendly staff

no mugs,no bowls only 2 slices of brown bread when pointed out to the assistant he went into the kitchen and

m) unheard of anywhere else - so friendly

thanks again for the help of the laundry coins issue

laundry is only open from 5pm and can be long queues

laundry takes contactless card payments

very reasonable price to use the laundry

the laundry was small and lots of ppl were waiting for their turn

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

also, we had our laundry done through the hotels service

great same day laundry and really nice food

breakfast could be better in terms of timing of food coming g out of the kitchen.

bar staff great, restaurant had good food and again lovely staff, breakfast was limited due but