didn't know there is laundry facilities

the play barn was fantastic for kids, enough to keep them occupied all afternoon and more

comfortable cleanliness very pet friendly

the hotel app is okay but depends on having access to wifi which does drop out at the resort

hotel shuttle was excellent to and from the ferry

only niggle: noise sometimes at night from laundry below our room

booked this hotel because in previous reviews it had said there was a guest self service laundry

wifi not great

exterior nr the accessible parking was uneven, so made it more difficult to get to the door

strong wifi in the bedrooms and throughout the hotel

wifi signal was awful and non existent in our room and other areas of the hotel.

friendly staff. great breakfast. lovely old building beautifully refurbished. 4 quality pillows!

there is also plenty of free parking

parking is very tight!

the staff were very pleasant and helpful, breakfast and meal in restaurant was delicious

no wifi and tv in room

great service , board games for kids

parking space is limited; at peak hours you may need to find a spot elsewhere, which may not be in

ample free parking

also plenty of board games dominoes to entertain kids

access to diy laundry and to drying room was helpful

perfect location; friendly staff, good food, nice swimming pool.

girl working at the public bar seemed very grumpy and unhappy when serving and never once said please or thank

however if you want to drink at the bar or eat a meal then you have to leave your dog in the car or in your

they have a pool which was lovely after a long day

wifi weak signal

wifi and phone access is poor

friendly staff, warm, welcoming hotel, lovely food both breakfast and evening meals

of channels on tv, location lacks mobile signal, hotel wifi very limited

also the hotel is right beside a road so was a constant worry that kids would run out (e

within minutes of our arrival we were all chatting in the bar with some friendly locals

breakfast was well serviced , dinner was excellent service was great , service of staff was

lots of parking space

wifi is weak and/or inconsistent.

dinner and breakfast great

room service was available so we could relax in the room

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

all good, better if it had a spa but it is what it is

also delicious breakfast and very friendly staff

i ordered room service that evening and the food was outstanding

we liked the laundry service

bar and restaurant on site

m).

wifi was awful. tv controls impossible to understand and no guidance in room.

the hotel was excellent value for money, and room service was very efficient

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

room itself- ground floor opposite the laundry room

s cold and wet when i arrived) that was a nice welcome , staff helpful and friendly, great wifi, perfect location

excellent wifi

said there was kids toys at pool when we were at spa reception but none there and extra 5 charge for tray

the restaurant and bar area is very comfy and cosy, food is delicious

the parking facilities are to the rear of the hotel which was a relief for us with the motorbikes, and

room service for breakfast, was amazing

so the macaroni cheese for dinner on the kids options wasn't suitable for her

maybe due to it being pet friendly and money being tight due to covid

the service, the food, the extra comfortable bed. the spa everything:)

were brilliant, room excellent, food fantastic, parking superb and pianist just so talented

service they not clean very well my room i cansel the last night on room my kids and they didn’t return my

the new restaurant is now used for dinner and the original chrystal restaurant is only for breakfast

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

no room service

wifi terrible, barely worked

there was no room service, no food available in the afternoon (breakfast was scalable from 07 to 10am and dinner

toilets and changing areas in spa bins and sanitary bins over flowing

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

lovely comfy room, room service was excellent as was breakfast

this is an amazing room and also had room service for breakfast which was delicious

were excellent, room was a good size, bed comfortable, wifi was good, tv was good and breakfast was lovely

the breakfast is excellent, nice rooms and kind staff. it's really helpful to have parking.

location was perfect .. breakfast was great and the hotel was beautiful

at midnight i was awoken by the young party goers leaving or rather staying outside the reception bar area, the

it was all you could want for breakfast set up was good

the suite we stayed in was lovely had a great spa bath

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

since the pub was very quiet, we got to talk to the two bar tenders for quite a while which was really nice

very easily accessible by car very well presented property drive up to hotel experience plenty of parking spaces

lots of parking out the back, and both breakfast and dinner were really good

parking

breakfast

gym was superb as was the pool and spa area

plenty of available parking

rooms are comfortable and clean. wifi is good room service food was good.

bar staff had no knowledge of bus routes and front desk didn't seem confident either

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

caramel wafer, nice touch ud83eudd70, room service collection option is great, had a drink in bar while we waited

the use of the swimming pool and spa fancilities were a bonus

great location for my conference. nice gym. good breakfast.

kids loved it

there is good wifi and parking

like the excellent, large, free onsite parking area

strong wifi, modern bathrooms, everything very clean, car parking provides

small desk was handy and the wifi worked great in our room

wifi is strong

the room was in a different building from the restaurant and there was no room service.

the hotel was lovely and breakfast was amazing.

the cooked breakfast was delicious and there were other options too

is wifi there, but i couldn't connect to it, my husband could but a weak signal

issues with the wifi on the morning of the check out

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

early check in and free guest laundry albeit dryer needs an upgrade

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

laundry facility was a plus, and moderately priced

great to find laundry facilities

have been nice if public computers for the internet and laundry facilities had been available

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

the bin, you could hear other guests doors slamming all night, not much loo roll for two nights, room service

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

someone was in and out of cleaning/laundry cupboard late and through the night

wasn't told about wifi codes/system, and therefore never connected to internet during

45am and not much left and kitchen closed sharp

close to the hydro, clean rooms, friendly staff, bar open till 2am.

late check out is always a good thing after a late night

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out

and the wifi was working fine

property has a parking with ev charger which helped me to top up (though expensive) car battery

better to have laundry

cleaners carried dirty laundry through the eating area

beds sagged a bit in the middle. no blow dryer or laundry services.

late check out at 12 i was looking forward to a long lie but woken at 9 with cleaners banging about

staff was so friendly and absolutely fantastic with the kids

no laundry service.

nice rooms, nice bar restaurant area. friendly staff

they didn t manage balloons but instead provided snacks, a complimentary drink and rose petals on the bed

close to sec for concert , breakfast was excellent

for early check in as room was available

i asked about laundry

our room was above kitchen and laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

the laundry machine noise at night in the 3rd floor

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

quite noisy from the bar across the street and a lot of traffic

location is great close to bar and gardens

lack of supplies in room. no glasses or bar of soap.

the laundry room music and construction below was very loud and annoying

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

basement floor near laundry room

bedroom was in the dungeons, walked past the laundry room,

good location, very helpful laundry staff -went out of their way to advise.

whole place is amazing is are first stay in the hotel and it was incredibly nice experience and pet friendly,

staff were friendly, food and room service was great and felt really safe staying there as a solo female

very nice bar with open fire

kids banging doors like 40 times in the morning and our guests having to leave the bar at midnight

we also ordered room service from the restaurant (always a nice treat at hotels that offer it) and this hit

however once you are standing at the reception desk there is a sightly view of the back of the kitchen with all

noisy next to the kitchen

and the bar stayed

good wifi. a bit too loud as the room was exactly under the kitchen. but otherwise all was fine

wifi was a bit patchy but i wasn't around much to notice. not a dealbreaker.

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

we phoned down to reception to ask how much breakfast would be for kids and they didn t know

great location and good room service.

early check in was very useful and accomadated well.

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

good wifi throughout

restaurant is first class room service is absolutely excellent the best dish on the menu is the chicken supreme

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

gym, pool, spa. great bar in lobby.

food was fantastic, and the room service staff excellent, was trying to get over jet lag so didn't do much but

great breakfast in the morning

staff were brilliant, so helpful. great breakfast comfortable beds

gave us a late check out to 12 at no extra charge

some trouble with wifi (our phone plan limited to wifi) which was resolved by connecting closer to the front

wifi

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

the same day (24 hours) laundry service should be made available.

a guest self serve laundry would also make this great hotel even better

lovely restaurant, lounge and bar area

access to the wifi easier

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

the bar lacked atmosphere and poor choice of beers on tap

nice clean room faclites good free wifi comfy bed

the bar closed early

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

the staff were okay but they briefly lost my laundry

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

no laundry facilities but this is a very minor point.

a laundry room or a place to dry wet clothes would be nice.

we took advantage of the laundry service and was fab

lovely breakfast, kids friendly

also they disabled the hotel app so couldn't order room service, as they wouldn't be able to cope with the

the breakfast was stellar and both the restaurant and 24 hour bar where very very nice

very clean hotel! and early check in didn t cost anything extra which we appreciated.

second to none. good value for money, though breakfast is expensive and cuts off too early.

breakfast had everything you could think of , have to order the night before for 5 discount

didn t have room service would have liked breakfast in room

the kids fell asleep

clean, stayed here previously with my partner and was taking two younger kids this time to glasgow so booked it

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

have liked a better breakfast selection for room service - fry up or fruit and yoghurt were the

liked the 24 hour manned reception and 24 hour room service

room, bed and breakfast was excellent

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

the laundry service was very expensive, compared to other similar hotels.

would have loved to experience the hotel facilities, the bar , restaurants, atmosphere under normal circumstances

room was amazing and great layout to accommodate children my kids loved the bunk beds will definitely be back

there was no laundry or general food available. but their were eateries near by.

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

no laundrette or laundry service

not much we didn t like but there was no where to do our laundry

liked having an option to send out laundry

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

laundry options are expensive

nice hotel, good clean room, friendly staff, delicious breakfast.

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

the wifi and tv systems would benefit from updating

accommodated an early check in - thank you.

the girl who served us in the bar and brought our room service up was so lovely and chatty

staff was very helpful with info on laundry service.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

lack of guest laundry as there were no laundromats nearby.

2 days for a laundry service

the staff allowed me early check in which i really appreciate.

laundry was the only problem

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

no laundry facilities close by.

outlook on to back of buildings with laundry(

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

no laundry slips or bags in room.

no room service

great staff, decor and chilled bar area. room was great too with a really comfy bed.

poor and gold difficult to find a seat in the restaurant without a reservation busy at night not kids

bed was so comfy we paid for a late check out

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

breakfast fantastic

we really enjoyed our stay here and got room service

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

wi fi not working did not pick up the laundry like they said they would

comfortable room, early check in, very reasonable price.

and on friday night a long heated argument among restaurant staff with kitchen equipment being moved very

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

unfortunately the pool was closed during our visit but we were kindly booked into their

no activity for kids or families

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

did not have breakfast, only slept one night, but room had everytxhing i needed and wanted

friendly, central, pet-friendly.

the room was a small one which was perfectly comfortable for one evening's stay, and the free wifi was easy to

45 by a laundry van that took ages to unload etc

there were plenty of good eating close by as well as a laundry and supermarket across the road

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

as above - woken early by a laundry van!

later that evening at the bar her, katherine, and bethany greeted us with smiles

bar downstairs

very nice allowing early check in

bar is slightly limited in what drinks are available and is the higher price end of the scale but

modern and spacious, bed exceptionally comfy. bar was very nice. hotel right in city centre.

the wifi didn't really work, there was no water provided with the room

we did not find laundry near.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

left my laundry to get done at 9am and they said it would be done at 5

we were offered a late check out which as needed as children were in a dance

everything was super clean and the breakfast while it only has limited options for food, it nevertheless did

parking validation was easy. short drive to restaurants and laundry facilities.

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

the room was spacious with a tv and good wifi

excellent buffet breakfast, parking was great,no hassle .

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well

have had self wash facilities so that we could do our own laundry as we were on a long trip

wellness spa a bit small

staff were fantastic got an early check in and were so helpful with any requests

the reception staff were so friendly, the bar staff in the afternoon were lovely.

wifi seemed very slow and tv flickered

was powerful and hot bathroom was beautiful, everything needed was provided free of charge, free wifi etc

knew we would need an early check in for a variety of reasons

the room service continental breakfast, far too much food for two people

room service was very convenient and the lemon tart was wonderful

and the room was well equipped and room service prompt with all our requirements that day (i

great same day laundry and really nice food

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

also, we had our laundry done through the hotels service

lobby, restaurant and bar were outstanding

kids loved the pool my daughter cut her foot in pool pool guy was brilliant with her thankyou

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

they even did my laundry for a small additional charge

plenty of parking

the fact that our 3 kids had a bed each

laundry facilities would be useful, but in every other respect it was great.

fantastic wifi, hospitality corner was great, hotel very clean and central. we will return

no mugs,no bowls only 2 slices of brown bread when pointed out to the assistant he went into the kitchen and

breakfast, staff, wifi, bed comfort, shower all perfect - can't complain about a thing

gave us late check out

location. cleanness. wifi. complement drinks daily

the breakfast was very good.and staff very helpfull

friendly staff great decor really comfy bed good shower and toiletries free mini bar nice breakfast restaurant

i was told there were several rooms available but there would be an early check in fee

got an early check in which was great after travelling overnight