before the airport (or after) it offer what it was listed, unfortunately some other guest had a pool party going

showered in a pool of dirty water

i like the service, hotel was clean, comfortable rooms, and pool was cool.

excellent hotel airport shuttle

wifi was really slow

i liked how they were able to give you a ride to the airport and had included breakfast

breakfast opens late for us travelers. was not available for us.

location perfect for our needs. adequate breakfast. good coffee. excellent tea options.

near the airport, safe parking and attentive staff.

excellent parking assistance for a busy night. breakfast variety.

breakfast was nice and served on time

were not forks for have breakfast none of the two days of my staying i let the staff know but nothing

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good

pay the parking lot

it has a swimming pool, towels are available at the reception

clean. nice pool area.

was ripped off on laundry service

the pool itself was good size and perfect as for watching sunsets

my room had a great sea/pool view from the terrace

pool had a lot of chlorine, so i got out immediately

the staff that helps arrange chairs, umbrellas at pool are very nice and helpful

would have been nice to have had a bar fridge in the room to keep drinks cold

only breakfast

breakfast where excellent!!!

the rooms, design, staff, daily breakfast and the view from the pool area onto the sea is amazing

small hotel (16 rooms) with private pool and beach personalized attention

nothing looked like a hotel, no signs, just houses and laundry hanging

the air-conditioner unit was new, excellent wifi connection and great to have a smart tv (with netflix and

you had to pay extra for use of the pool or jacuzzi understandable but unfortunate

pool could be more clean. breakfast was not continental but mexican.

the room i stayed in had a balcony towards the pool and the overall quality was really good

pool could be more clean. breakfast was not continental but mexican.

good breakfast. nice pool. overall it looks like a good location.

good breakfast. nice pool. overall it looks like a good location.

reception was not very helpful, provided no guidance, paid 100 usd for a single laundry of about 10 clothes (

no room service. the restaurant area gets too hot. is expensive.

no one to receive you in the parking, need to carry all of your suite case by your self

parking was very difficult

parking lot entrance extremely narrow, elevators not accessible

) remote control, laundry service left by door not picked up, in room 4012

good indoor pool, very clean, good breakfast (but not included) nice mall in front of the hotel.

it s inside a mall, delicious breakfast and free welcome drinks at bar

loved the gym

1.check out quickly. 2.car parking conveniently

the plaza, movies theater, big mall, lots of food options, 10min away of the malecon, there is a laundry mat

we had a great time at the pool, and the poolside service was first-rate

my daughter loved the pool alot

underground parking

very nice property. very clean, good location, good parking. very friendly staff.

location - parking area was very small

the pool was ugly and didn't look very clean

weak breakfast

breakfast is great. beds are cozy.

the valet parking is very helpful, but i rather to do things by myself

breakfast bufet can improve, too many people, not a lot of seating space.

laundry staff bangs on empty room, yells laundry and opens/slams the door at 9am on weekends

breakfast was good, nice pools, funcional wifi, clean and silent

is through the sister hotel holiday inn that also allows access to its pools and a great buffet breakfast at a

in the property was a breeze, they moved us to the other one across the parking lot because of the pandemic,

were across open-air parking under rain and sun

the staff stalked us bbecause we moved from pool to the restaurant and didn t pay the things in the pool

the pool - beach

to have breakfast you have to make huge lines as if you were begging for food

pool cold - water to the shore warm but not hot and take forever to get it warm

breakfast food is just ok, it could be better.

everything was clean and the pool also was clean. the staff was very kind.

it would be nice if they also opened the pool at night time.

the kitchenette was great with a fridge, stove, oven, and pots, pans, cups etc, you could need.

they have parking on site which is good as we travel with our vehicle

much of parking spaces, fridge was dirty and smelled really bad had to ask staff to clean it

complicated, bed sheets dirty, bed very unconfortable (too soft, old and bended), wifi not accesible from the

only 1 pool instead of 2

facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

excellent food and good value for the money. beautiful garden and pool.

the pool over crawd

room service & location

i like everything the pool, food , services

wifi was bad

has good parking and grocery shops around

location , valet parking for the car

the pool had a great

el chico que nos atendio en el bar fue la excepcion, nuy amable.

wifi wasn t working all evening and night, bad was very uncomfortable, receptionist is never

window is not very nice, although i could see the pool, but the surroundings were not pleasant parking was very

i liked the pool very well

swimming pool was too deep for kids and i doesn't said how deep it is..

the wifi worked and was stable

worn, damaged furniture at pool

bed was confortable and the pool area is big

the pool wasnt clean enough

the pool was not open everyday which was strange

room service is horrible, we asked for towles and an iron but they never arrived we had to go down

gym had no a/c. parking garage was too scarey to use so parked on street.

changed to a different one later) the wifi is low and unstable

no wifi code was provided

different than in previous one: the room is spacious, nicely furnished, with very well-equipped kitchen, which

this room

air-fryer, stove, coffeemaker, microwave, blender, full size fridge, also nice is individual wifi router with

the parking

gym did not have enough equipments and so small, swimming pool small and not clean.

beds, nice linens, good bathrooms, excellent water pressure, pet friendly, all day restaurant, room service,

day restaurant, room service, pool, friendly and very professional staff, close to malecon, free parking, valet

gym is minimal no ac within workout early

linens, good bathrooms, excellent water pressure, pet friendly, all day restaurant, room service, pool, friendly

window had a huge hole that was taped and the the entire glass was cracked, no trash cans and the pool was cold

the parking. as a oerson who uses a walker, the shower has no seat and bathroom is small

wifi - one open network with no internet access and another, which has access but not in the room

i liked the pool and the location near the beach.

parking is located in another zone and the elevator was not working

it also makes the pool look bigger, and it is barely a place to splash

the swimming pool was closed . no mini bar in the room . asked two times for it .

amazing and the location could not be better but i did find a beer bottle on the pool and the gym bathrooms did

refrigerator in the room is only if you pay for bar service which is annoying

amazing and the location could not be better but i did find a beer bottle on the pool and the gym bathrooms did

the hotel provides beach chairs and umbrellas to their guests with bar service

there is a pool in the hotel and an elevator

almost fully booked and they had the reservation printed ac was not working properly not enough parking places

there were no lights in the pool area and it was freezing

pool is really good

has a nice pool, good location, several oxxo bearby, block from the sea

awesome breakfast especially the omelettes

location, pool, beach on site, restaurant has buffets it has a convenient store and starbucks

iove the customer service and excellent room service !

cardio machines in the gym were all damaged meaning the electrical part to track your workout or resistance

are very good, fair and reasonable priced, good staff and services, nice for families with kids (pools, kid club

wifi was bad and we asked stuff to give us password to another line out of 3 others and we never

breakfast was not worth the money.

the breakfast buffet was great

breakfast experience was really enjoyable, the mature lady as a hostess at the restaurant was

no issues with wifi

asked to pay for the room before my arrival even though it was not agreed so in the conditions - breakfast

location was excellent, parking available

it would be nice if there was an intermediate seccion for smaller kids

pool has a section for toddlers and the rest is about 4

never worked, our room wasn't cleaned, i was going to go out to the pool using the only door i knew existed, i

left side swimming pool water a bit cold

the valet parking wouldn t even say hello and had very little interaction with customers

more time open the bar ud83cudf78

nice spacious place with extraordinary breakfast options. good parking right under the hotel.

size, lobby,parking

mini pool; the day we arrived was full of kids and no room to swim

the hotel looked a bit on the older side while the wifi was incredibly slow.

we do understand the situation with covid-19 that the pool and beaches were closed

the other issue is with the pool towels

no chairs for the beach, no handrails going down stair for the beach very unsafe for kids and seniors

also, laundry did not provide any service despite clear instructions

safe parking, friendly staff, beautiful views and spacious balcony

the hotel is very loud from the street and from the pool

i liked very much his pool and the building

wifi was very poor and had to use my own mobile data, incurring additional costs

location, beach and pool.

the bar offerings were limited

the beach and pool

parking facilities were inadequate, and there was not enough space to accommodate all guests,

location and pool. parking

parking in the basement is very narrow

breakfast included, swimming pool was nice, nice and comfy

good facilities, including gym

noisy, and filters are not clean the room gives you a sensation of claustrophobia thr door to the pool is very

no enough parking.

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

location and pool

the hotel was close to the beach. the pool was nice.

just the swing pool should be a warm water

breakfast was very good

the pool was closed due to maintenance, and the noise was a bit too much when in the restaurant

is in an ok location, not too far from the center, reasonably clean, has a parking and a nice pool

the valet parking was fast and easy to use

the parking area is small

rented a room with kitchen, while they provide plates, you have to rent separately anything to cool with (pots

didn't like the way to access the parking lot

room comfortable, clean, the breakfast deliciuos and the cost of the stay with my family exceptional considering

the restaurant is open until 10pm and room service was very reasonable ($2 usd for a late night cappuchino)

the restaurant was amazing - super tasty evening meal and breakfast (included) - staff were very friendly and

breakfast buffet was very well done with a great selection on items, we really like the fact that

could add measurements of pool size to site .

for example, when the wifi service was poor, they changed my room

no chairs on balcony pool is very small on 6th floor not a lot of dining options close bt

wifi didn't work in the room and even when i asked about it it was never fixed, i almost slipped

very nice front desk staff. nice hotel. pool much smaller, very cold.

fixed, i almost slipped and fell really bad because the people were coming from the upstairs pool completely