dirty laundry in our room when we checked in

the pool

i liked that you could opt for cheaper rate and not get breakfast but wife would have liked to atleast have

wish free breakfast was included ☹️

the breakfast was not free nor worth the price asked

everything you would need for a family. excellent breakfast. very helpful staff.

did not like having to turn on the master switch in the kitchen in order to turn the lights on in the bathroom

the breakfast was very good

comfortable bed, home away from home great free breakfast and attentive and friendly staff, a gem in hamilton,

kitchen with cups, glasses, utensils in the room

only 1 laundry room

helpful and nice but sadaqat night shift was very bad and he is not respectful and he scared my kids went to

it took more time to wait for the elevator, than it took to walk down the stairs and out to the parking lot to

pool and hot tub was a great temperature. beds and pillows were great. big rooms.

location, breakfast, pool

like that they had a pool, breakfast included and they laundry staff brought extra towels and blankets quickly

i changed the linen myself and took the pillow which had a huge stain on it along with the dirty laundry down

it had a laundry guest which we had access too for a $1 which was a good deal we did had an incident but

staff wasn t aware that guest laundry was fully operational and only facility laundry was being worked on

had trouble with wifi i had problem using $50 gift card on my bill banana we near rotten i asked for tub didn

there was ample parking and i loved the free laundry option

stations, 24hr coffee/hot water; the breakfast had ample amount of food and was a clean area; the laundry facility

basketball court / heated pool / clean / free coffee / free breakfast / free laundry

room was beautiful, free laundry, good breakfast and good customer service.

love having laundry facilities

great breakfast nice pool guest laundry rooms are very professional looking!

the laundry machine was out of service, the breakfast could be better

pool area was clean and large

breakfast was great

a hotel full of children at sporting events and there was empty alcohol bottles all over the parking lot for

the indoor heated pool was a hit with the kids and the free laundry facilities were an unexpected bonus

close to 6 flags, and free laundry use

great value, fitness, pool, laundry and spacious rooms

friendly staff clean facilities loved the free laundry area that was unexpected

comfortable room, good breakfast, free laundry

only bad thing was laundry never worked

cramped, crowded parking.

beautiful landscaping and pool

i like the fact there was a pool and visibly seemed clean and unkept

there was a vehicle full of garbage with flat tires in the parking lot, toys and garbage by a guardrail on the

workers started around 6 am and you could hear them pushing their trollys to the laundry which i believe was

friendly staff and a nice pool and laundry room.

conveniently located and pet friendly.

no smells or stains in my pet friendly room. great a/c. i like it cold.

pet friendly

the hallways to get to your room and laundry can use some extra care

wasnt available rooms are too far from pool and breakfast room no quarter machine for laundry

dollars to dry is actually criminal and the front desk would not give to change nor did they have laundry soap

laundry machines are outside so i felt i had to guard my clothes the whole time & it was 5 dollars

they ran out of pool towels one day and we had to wait for laundry and we were there about noon

the laundry only had 1 washer 1 drier

requested towels the second day of our stay and laundry had one towel and 2 washcloths for 3 of us

and understanding rooms clean comfortable area very safe and quiet free breakfast and wifi big parking

as far as room service, we put the sign outside our room when we left to have room service come in

the fridge didn't work, the jets on the spa tub were dirty

my son loved the gym and i loved the laundry facility

complimentary laundry

convenient free laundry and the kitchenette

noticed people doing baskets of laundry and shoes left outside of the doors to someone s room

free laundry

laundry facility one wager and one dryer and the dryer was out of order we were there for seven

room, clean, quiet, swimming pool, fitness centre, lounge, patio, computer with printer, laundry room, 24h hot

laundry room did not work and it was not gd for 4 members of my working team

even got to do a lil laundry

staff is wonderful and very helpful and good about permitting early check in

the room was spacious, laundry room, and breakfast was great. access to pool and parking great.

the the laundry was operating the day we got there but the next day all machines were broken

great value and appreciated having a laundry

they have on site laundry room and a nice hot breakfast included in your stay

laundry was broken

laundry facilities were good as well

advertised with pool. pool was closed for maintenance

on arrival i was told i had requested a smoking room -- i did not know that was allowed and at the room the

a previous guest had placed a plastic bag over the smoke detector in our non-smoking room

requested a smoking room but did not expect burnt linen with holes in the blanket

has laundry cut they don't sell detergent or have in vending machine

coffee in office nice. laundry room nice

good price, sufficient parking lots

wifi was completely unstable and kicked me out every few minutes or didn't connect at all

best thing is parking right outside your

there was a homeless guy sleeping in the laundry room (when police would respond he would leave so they couldn

when i came to start my laundry the people occupying them were nowhere to be found

free coffee and laundry facility on site was convenient

ease of checking in/out, free parking, and decent location.

clean rooms with efficiency kitchen

the pool is super small lots of kids hated it.

breakfast was a mystery

of what i could eat the breakfast was great

were no amenities it the bathroom, not even a bar soap to wash our hands

the bar was closed. no atm

the guest laundry is an added bonus, the refrigerator great; the bed firm and shower restful

comfortable bed, adequate regular & handicap parking, laundry on site, vending machines, pbs/tnt on

there was a laundry room on the first floor and a kitchen in each room

the laundry room was a plus

kitchenette because i have a 9 month old so i'm always washing bottles and i like that i could do laundry before

in the corridor; no laundry service; very poor breakfast (not worth it); overall very poor experience

in my case they did not know whether there is a laundry machine at all or how to stream my laptop on tv in the

there was no laundry facility available, there was no swimming pool facility.

they don't have any laundry services on site.

it would be excellent if they include in the facilities an area for laundry.

the room was comfortable, the in-room kitchen facility was a benefit, onsite laundry room was convenient

it had laundry facilites which we needed after we were on the road for 5 days. comfortable bed.

handy to have a laundry to use and the 24 hr little store at the desk was great

great location and safe and enjoyed the kitchen alot

good breakfast

guest laundry facility on site and breakfast prices were very high at $21 per person or $17 for

large indoor atrium was nice. hotel bar was also comfortable, modern

easy parking

nice hotel location. pool area gym.

service -- room service breakfast lousy --- served in paper bags, plastic untensils, cold toast yuk

laundry was being folded in the foyer which is not appealing as you walk into the facility

laundry facilities were nice

the bar staff was aggressive (older man) when telling us liquor was not allowed outside the hotel rooms

parking and breakfast

not enough easy parking.

laundry room machines in good order

a beautiful hotel, with a pool and gym it was a great place to relax and enjoy

also, there were a bunch of kids staying there and kept us up all night, sounded like they were doing gymnastics

the bed was really comfy, the breakfast was delicious:)

nothing. if any, charge more and provide better quality breakfast but not necessary

no bell carts coffee machine has been broken for a month laundry machines broken

the laundry doesn

was stinking like dog poop, since this place is pet friendly hotel, laundry room area was stinking like poop,

staff at night was highly uncooperative and did not know at all about the property and laundry

wifi stopped working, no hot shower in the morning!!

i had to go to the laundry room to get them

had a air conditioning system that completely linked all over carpet soaked our shoes and sons laundry toilet

had no change at desk to do laundry

was only 1 laundry room on the first floor with only one washer and one dryer

gym and pool were

no extra pillows or blankets, or dirty laundry bag

laundry room was filthy and smelled like mildew

faculties being down elevator, pool and laundry made experience worse. great staff all around.

no bedding for the pull out had to wait 2 hours for it kids was tried

friendly staff, nice breakfast, comfortable bed, spacious room

indoor swimming the room was well put together the staff was nice the laundry service was

if heater was broken of just didn t have one but definitely not a place i would stay with my kids again

friendly staff, ample parking, clean overall impression. nice bar staff.

gym was small and 2 of 3 machines didn t work.

i wanted to set down and eat breakfast but i understand do to the covid 19

pool is not used it has a tarp over it and the room doesn t even have an ice bucket

location parking

the pool was covered and looked like it had been for years

designated semi truck and trailer parking and location.

multiple lobby exits close to different eating locations ample parking

the pool was enjoyable, they have a pool table, laundry facility (which was very convenient)

you need your key to use everything, including laundry

amenities were great kids loved the pool after a long day of playing

we enjoyed breakfast

amenities were great kids loved the pool after a long day of playing

if you can provide for your own laundry services

do you have a laundry mat that requires quarters but your front desk is only allowed to give you $4 a day

the kids enjoyed the pool and mom and dad enjoyed a drink from the bistro while they swam

and the bistro is great and the pool was clean and our kids enjoyed it

which is rough since their coffee bar is really expensive and when you have little kids the

you were doing laundry and went out, the property staff (and the manager mainly) will blame you to leave

guest laundry room was out of service

very friendly staff. guest laundry facilities. late checkout possible

this hotel is not pet friendly and we were traveling with my emotional support dog

even the pool had a lift for people with limited mobility

no guest laundry

laundry services, l requested for a drier to be able to dry my kids clothes but that was absent

no laundry room, i like to wash before i leave.

extremely unprofessional and we were not offered any welcome or the wifi password just given the key and told

staff, clean hotel, shuttle service, breakfast, microwave and fridge in room, and comfortable beds

friendly staff, safe location, laundry room in the building

staff were very helpful. the location is quiet. free parking. 1.5 mile away to shopping center.

location pool area clean and comfortable - fresh towels available gym is small, but good quality machines

the pool inside.

there were kids running around upstairs until late and early in the morning

friendly staff, laundry wash and dry $1 per load. ample parking space. close to my activities.

controllable; good desk & chair for work and emails; wonderful room service; a very helpful guest laundry

great there were laundry facilities but the dryer took my money and didn t work

a little out-dated, not enough power outlets for charging devices. wifi is too slow.

pool was great, the kids loved it

the laundry facilities

did not like being put into a non smoking room that was reaking of smoke

parking lot was very tight, crowded with odd shaped spaces

more wifi

my door and vehicle, no security, plus i got a big dent in the side of my truck due to the tight parking spaces

laundry - very good when you have a trip with kids

faculty, laundry for guest

cozy, nice gym, good staff

the concierge were great. very friendly and loved the pool.

spacious room good location good wifi & thermostat

my kids barely eat, so we didn't bother trying their breakfast buffet

everything the kids had fun thats all that matter..the staff wad very friendly and helpful..

called room service probably an hour after arrival to request blankets, i m still waiting on their

elevator was not working, too many children unsupervised in the gym, barefoot on the equipment

i also liked that there were a lot of restaurants close by for us to go to and get food for the kids

lastly, there were holes in various hallways, and the door to the laundry shoot was propped open and we had to

free breakfast

the breakfast has a decent variety of healthy/not-so healthy choices

my kids and i loved everything.

room was excellent for me and the kids we was happy to found a room for that price i will love to one back

three huge black bags with laundry were in the hallway when we left at 5:30

parking issues when busy

breakfast leaves much to be desired, but cleanliness of the room and helpfulness of staff are above

parking is obnoxious so you have to use a valet

location, parking facilities with complimentary valet, decor , comfy bed contras: 3 stories building with no

the pool was incredible, must have been redone recently

attractive place, with clean comfortable, attractive staff and clean, comfortable attractive breakfast

breakfast was excellent

shower drain clogged and water would pool up in tub. also there were ants in the bathroom.

to be fair i did not confirm prior to booking, but given the parking lot was very empty i doubt it was a matter

just a little disappointed the laundry room was out of order

reasonable rates and convenient location.restaurants were nearby. free coffee and accepted pets

the breakfast was a little eh but otherwise nothing else was bad.

there is trash everywhere mattresses all over the parking lot, leading me to assume a bed bug issue

it was pet friendly and very convenient to joint base mdl. beds were fairly comfortable.

2: the hotel does not offer laundry service

no mini bar on the room

wifi was another $10-12 a night

we also like that there is a bar and patio attached

everything. from room service to cleaniness.

i also loved the laundry facilities and how easy it was to pay for then use of the machines and dryers

we turned in dirty towels to a laundry cart in the lobby and had to ask for new ones

its very cozy and gym was okay!

the free breakfast was fantastic

very clean and love the pool area

parking is a little inconvenient, but there is plenty of it.

had an outdoor and indoor pool which was perfect for family traveling with kids

good facilities used gym

the kids were roaming the halls and lobby and were very loud so it did not make for a very relaxing

no room service for food

it faces the laundry room and at times it was noisy

very clean and tidy. breakfast good. room very good. laundry room excellent.

the breakfast bar was great, food was delicious and a great variety offered

location was a little confusing, i feel the pet fee is too high especially for small dogs

room setup with door separating sleeping area from living room kitchen area

mini mart in the lobby and laundry mat in the basement

amazing place very beautiful, nice pool

the rooms were spacious and the bed was very comfotable

game room not attached to bar so we could play pool, foosball, and air shuffleboard with our kids

no breakfast buffet, no options in room service for breakfast or dinner

good amenities- pool, laundry, breakfast

the public areas, lobby, breakfast area, fitness room, laundry room, were very nice, clean and modern

swimming pool and fitness center were great perks as well as laundry room and they were all included with room

nice rooms. liked the free laundry.

those suites has two bedrooms and two bathrooms with a living room and kitchen

appreciated that the room was very clean; as well as the laundry room

gear the teaching to hotel language - garbage, laundry, ice, gym, pool, etc

mini kitchen

refrigerator was spotless and kitchen area was very clean

it was absolutely beautiful my kids and i loved our stay! i have nothing bad to say!

laundry room broke down and we had to drive to laundromat, front desk employee wasn t super

in the bathroom cleaning missed bases like replenish coffee and cups, missed laundry, etc trash receptacles very

no laundry service was a problem

sure has laundry room but no laundry soap to purchase

pet rate of $50 per night that wasn't fully transparent when reservation was made

cost 3000 plus however, i was disappointed that sonesta could not offer me a once-a-week free laundry service

cost 3000 plus however, i was disappointed that sonesta could not offer me a once-a-week free laundry service

appreciated having laundry services

more like an apartment they even give you a laundry basket

full kitchen, king size bed and space

the bathroom was clean and we had the laundry on our floor which was a bonus

rooms are relatively newer but if you are on the first floor or near the pool/business room/laundry it will be

laundry room had limited machines & dryer no free detergent provided limited entry options, either

the swimming pool

alot of parking

the laundry area consists of one washer and one dryer

the gym and laundry updated bathroom

laundry

i wish coin laundry were available

the laundry room on the 2nd floor had trash all in between and behind the washer's

the washer was not working and the laundry service was not same day so on saturday am i couldn't get clothes

easy access, ice and laundry was close by, nice tv, nice refrigerator but no

loved having access to the pool and gym

late check out for 2pm granted and upgrade 2 queen for king bed

took my kids to the pool

clean and easy to get to. parking was easy.

the parking was great

the gym and pool was closed

i did not use the pool but it looks nice

i wish we knew the pool was closed for maintenance

also someone open the door to the dryer in the laundry area which caused my clothes to not dry and the time

gym is tiny, and during coronavirus only 1 person allowed in

kitchen was a little under-equipped - no corkscrew, bottle opener, baking trays.

nice pool and gym

clean and decent breakfast plenty of parking

i like the fact that i could do my laundry before leaving ud83dude05

at the front desk to the housekeeping staff, breakfast, amenities such as pool, fitness center, laundry

was clean both outside and inside pool workout room and the laundry room was in excellent condition

our dog was very warmly welcomed, amazing staff, excellent clean rooms, convenient parking

from the checkin at the front desk to the housekeeping staff, breakfast, amenities such as pool, fitness center

i asked house keeping for extra towels and cloths and she told me that this was a laundry issue not house

no gym

clean rooms great breakfast friendly service

this was confirmed when on my walk around the hotel when i saw a vehicle filled with items in the parking lot

i usually stay across the parking lot at courtyard and the difference between the two hotels is night and day

there 7 nights. . no room service to take out trash in room

breakfast options lighting in parking lot

breakfast was great and room was very comfortable and clean

breakfast was adequate

breakfast is over early

as she was not in any type of uniform but neither was the other young lady standing at the laundry cart, i

on site laundry which was nice

the lovely helpful laundry lady and her beautiful daughter.

free breakfast is an added bonus

basic complimentary breakfast, could have more selections & better with upkeep on refills & all day coffee

this hotel because it offered rooms with jetted tub, heated indoor pool, laundry facilities

the pool wasn t warm.

clean and comfortable rooms, and nice swimming pool.

i was surprised there was no continental breakfast and the coffee bar provided was very basic.

bathroom in the pool room was very rundown - the door didn t shut, the floor was very dirty also

stay here for a week for work, had everything i needed including on site laundry

the kitchenette and the laundry facility is a big plus that makes the hotel stand out

the cost to do laundry is a little high

there is a pay laundry, but make sure you bring your own detergent as the hotel does not sell or provide it

the laundry room is also a nice touch

there is no gym, working laundry facilities or even working vending machines

laundry

definitely could've been cleaner in laundry area

noisy construction in parking lot that started at 7 am.

staff was great, very helpful. easy parking. large mini fridge.

i was allergic to the laundry detergent used on the sheets.

the gym was fine, the pool was warm so that's a plus too

very quiet room facing parking

breakfast would be nice need more gym equipment especially another exercise bike

parking lot in poor condition

i was disappointed by the lack of laundry and cleaning, which was unexpected

nice pool, great gym,convenient location,clean,nice decor

the restaurant downstairs was amazing. the pool was great for the kids.

clean, quiet, and indoor pool.

but the main reason it appealed to me when i booked was because i saw there was a restaurant and bar inside

the wifi here is absolute garbage, it does not work

trouble with wifi

get wifi to work on pc- but it did work on smartphone

picked non smoking) the first room we were given once you opened the door it smacked you in the face the odor

musty cigarette odor in a non smoking room

nice breakfast each morning and needed laundry done which they had in the hotel

easy free parking

wifi is sketchy, location is good, tv should have more stations, it's pretty quiet, no pool or gym

the kitchen could use some new pots and pans, plates and silverware. otherwise, it was perfect

the kitchen area was a great bonus to our room

i had a non-smoking room and there was a significant weed smell in my room

wifi wasn t good

it was supposed to be the non-smoking room, but the comforter had some cigarette burnt holes

wifi connection trash, service trash, paid extra for room that i paid for online even after i

i liked the location and the parking

laundry on-site

laundry facilities the exercise room the eggs weren't that good for breakfast staff at front desk

the laundry facility, laundry, & business center do not work

good laundry room

breakfast was actually ud83dudd25 and i usually hate continental breakfast after i start looking at

on the ground floor corridor and always had a bucket there then the dryer was out of order in the laundry room

had hair in swimming pool , and we had to pay for laundry and they didn t even put water in in the room we

room very helpful staff especially mansi at the front desk gym, small swimming pool on site coin laundry machines

the parking is a little annoying but overall the stay and the service of the hotel is great

parking is behind the hotel requiring a bit of a walk to then front to get in

the bar took far to long to order a martini

location was great for easy parking

pretty bar, restaurants and exterior sitting area with bar and food

was no mini bar in the room

did not have a window blind and was facing an open parking lot with lights that were on all night and directly

the lobby the bar the morning breakfast oatmeal bar and fresh fruit and of course coffee and orange juice

(we had one bar stool and a small, unsteady

bathroom needs an add'l towel bar or hook

nurture spa that just opened is

nice outdoor dining & bar (covered in case it is too sunny or rainy)

also, what's with no cups or laundry bag

free wifi

breakfast

the accommodations, clean, comfortable bed the breakfast was to die for the gym the pool even the location this

breakfast was delicious