went to bar that evening got a drink but when i went to leave i could not find bar staff to pay

spanish old style hotel with marble and wrought iron staircases

clean and spacious room

you need to take some complements for the spa and we could not access the spa despite having paid for it for

its name the hotel as very ornate, the bed comfortable and breakfast was excellent, plus a late bar frequented

extremely friendly and welcoming staff. the bar is also very unique with very good tapas

possible to securely park car in garage (definetely over 3m height) pet friendly

the hotel has an excellent cafe / bar / restaurant

wifi didn t reach my room. gas station at the front door.

hotel and the bar staff are very obliging

wifi in the room was poor due to poor signal strength

guadix ashame! no way to connect to wifi!

great value for money, good food at bar connecten to hotel

there s a bar and restaurant right on-site, which made breakfast and meals easy and enjoyable without needing

friendliness of the reception, the staff in the attached bar were all polite and welcoming the whole ambience

half board and main restaurant was closed , which i did not even bother having dinner in the bar

good wifi

), but the wifi was good enough to channel netflix with on my laptop

easy access from/to the highway, wide parking, a restaurant inside the hotel, a bar and a gas station

the wifi is useless and needs an upgrade. also the tv programme selection is poor.

there is a swimming pool and a jacuzzi, which are great for relaxing

it's also a good option when you are there with little kids

the breakfast was taste

had to go out to nearest bar to warm up

in addition, the pool was closed

the third floor connection kept dropping out and i needed to use the bar area for some emails that were important

the wifi password didn't work and my spanish isnt good enough to have a conversation about it

wifi could have been better, its not a luxury these days, to keep in contact with business and

was only one elderly man running the show from behind the bar and he wasn t wearing a mask

free wifi in bedrooms

and bar staff are so helpful and patient with the language

just for information, there is a pet fee of 10 euros

us after two trips this feels like home from home, a very handy base: good wifi, lovely lounge, food is nice

pool with bar which had evening activities

staff in the hotel and the bar were very nice and helpful. food was also good and quick.

also, they assured the laundry service within 24 hours

a calezone pizza and the inside was lumps of frozen food, itook it back and the bar man reordered another which

decent breakfast

small gym on top floor with nice view

the fast wifi

and mine dress for evening became creased arptbtge bottom - no iron available only a chargeable laundry service

breakfast was a big range of things to suit individual tastes

very nice with the kids also - really big room, very clean - bathroom very clean - big pool on the 3rd floor

room service wasn't great - the first time we tried they hung up on us and we had to go down to

it was nice to relax in the pool and the hotel bar for a while

wish there were more basic amenities provided to the guests like disposable slippers and laundry

restaurant and bar menu rather average, but service good

great wifi

location for our visit to the alhambra, bonus of a staffed bar throughout the day, with drinks and snacks, and

wifi was non existent in my bedroom but available downstairs. a minor gripe.

great on time laundry service which was crucial for our stay

we used the laundry service which was speedy and

my kids loved this hotel so much - my 6 year old called it a 10 out of 10

was unable to have the room service meals served to us in the outside area in the evening

the breakfast buffet was also great with nice selection and well-supplied with choices

rather small rooms and expensive laundry

washing machine in the room, (although the hotel manager offered to sort out laundry)

air conditioning in our room didnt work well. wifi was weak signal.

did not have wifi - only dislike

would have liked a smal tea bar in reception area of the hotel as rooms are small for sitting in

our laundry was returned with a pair of trousers that were not ours. not resolved.

into the bath, which is a bit high, would be facilitated by installing a grip bar to help prevent slipping

location is excellent room service breakfast very well presented

location and facility treated really well by staff in facility and bar and restaurant staff was so helpful in

the mini bar was ok, but could have been better stocked, especially with beer

laundry services was prompt and reasonably priced

to the ciity , and 15 mins walk to the alhambra , friendly and helpful team , super small bar with views over

great facilities and bar open late if needed

the view from the terrace bar over the city is exceptional and this is where you eat and drink

clean rooms with all the accommodations, bar with stunning view, definitely will comeback when in spain

the laundry also collected from this point very early in the morning and very noisily

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

laundry one small load 140

we had some laundry done and that was the most expensive one

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

you can keep your style but by putting functional equipment -unstable wifi -bad communication from the staff

fully functional kitchen with tea and coffee supplies

can have an update in the kitchen , dishwasher was not working

first room on the ground floor onto the internal patio was nice, but the kitchen was abysmal, there was a fridge

the wifi did not exist and when the staff was asked via booking messages they stopped replying simply

calm and nice place, very convenient to reach granada by bus considering how complex is parking in granada

hotel its staff and wonderful breakfast is the best value for money i have spent in a long time

liked the breakfast, delicious, shower really hot and powerful, nice big bed, good bar prices, great style and

there was plenty of parking places and short distance to city center

wifi was literally unusable

outside swimming pool was great, great service in the bar

it was fun and the kids really enjoyed it, but it was a bit dated

the spa was open and i was invited to use this

party of about 100 school kids arrived on the second afternoon - very noisy and disrupting

the bar and swimming pool

were in a small apartment with a loft and a fully outfitted kitchen

at nightfrom my room, stairs inside my kids room which makes it difficult to carry luggage and theres nobody to

didnt affect us as we were only there one night and did not use the kitchen but it was a little bit down at heel

and friendly, location was amazing for alhambra and city, comfy bed, fridge/mini bar, balcony, wifi etc

the wifi was slow inside the room though.

the hotel manager arranged for a taxi to pick us up at the airport and arranged for our personal laundry to be

poor wifi

free wifi

wifi speed is very slow. will be very frustrating for anyone traveling with kids / teens.

great location, charming rooms, great wifi, helpful staff

it was nice to have a laundry service -very reasonable price

the staff were very friendly and did laundry for us for a very reasonable price

there was a very good laundry service at a reasonable price

in room laundry service was convenient and quick/

stayed in room 16 which is just opposite the laundry room

the staff are terrific, and they even do some laundry for free

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

laundry service was an added plus

the hotel quoted euro 40 for laundry.

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

nice extra to have spa bath in the room

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and

the spa bath was a treat to relax in at the end of the day

breakfast is very good. and they're so kindly.

would have liked a proper bar and didn t detract from a good

we enjoyed the pool and relaxing area accompanied by the 2 house dogs

pet friendly very clean excellent buffet breakfast

was a pool but it was dirty, even didnt want to sunbath and go to the pool because it was pretty dirty

the kids sure loved playing with duna, a very friendly golden retriever

parking right in front

request it twice since the first day we realized it seemed as if they forgot to send someone or room service to

biggest problem - wifi was very spotty throughout the hotel

also as we travelled in winter the spa bath was amazing

a pool would have been nice but further everything was perfect

wifi did not work the first few minutes when i arrived, but later was

the property was also close to a laundry shop, a few grocery stores and restaurants

wifi didn't work in our room

small pool was perfect for that current heat wave

room service and cleaning.

was incredibly comfy and relaxed, the rooms are really cool and the breakfast is good quality, we have been very

good wifi

wifi worked well in all areas

hotel wifi was a bit weak - i had to do a work zoom from my room, and my connection kept lagging

booked months in advance a superior room for me and my 2 kids

the breakfast food was excellent with many choices

litter bins in the room, had to bring plastic bag to collect trash till the room service collected them next

is that, due to my room being on the first floor and opposite the stairs that led down into the bar and restaurant

loved the large bathroom with spa bath.

the downstairs bar and event room is beautiful

wifi not working so good

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

good to have a safe and also had some laundry done

doing laundry there was relatively

laundry service was fast and affordable

cheap efficient laundry service

we also did our laundry in a nearby laundromat that was so clean and modern = the best

restaurants and a laundry shop are a few steps away

very friendly staff, lovely room, comfortable bed, excellent breakfast and superb location.

really good wifi which managed to cope with backing up all my 100s of photos and videos of granada

staff very helpful, location superb, breakfast very good and i loved the roof terrace

that did not have laundry service

wifi and breakfast was also okay

were there for business and we really needed the wifi working

wifi didn t work. the staff tried their best to fix but failed.

everything was great! wifi not super fast, but fast enough.

next to noisy laundry

it was very cold during breakfast, but everything else was great

wifi was slow or not good wifi

spotlessly clean, super friendly staff, great breakfast

stay at hotel macia plaza was exceptional, beautiful location, fantastic helpful staff, lovely breakfast and so

there is no laundry service

laundry done in 1/2 day for 22

modern room and bathroom, both large enough, comfortable beds, large laptop safe, good wifi

many restaurants nearby and a good tapas bar behind

we had no issues with the wifi - which has not been in our experience in other areas of andalucia - which was

the prices for room service were reasonable

wifi was weak in the evenings. no foreign language channels on the tv.

seating area and little kitchen in bedrooms was nice

room has two balconies, one with alhambra view, fridge, tv, strong wifi

need to get help from the staff which we feel quite uncomfortable to disturb the staff at the kitchen

could hear everything, cleaners in the morning, nextdoors shower, to laundry guy at night

the hotel will even have a bag of laundry serviced for you for a slight fee

we required laundry service and it was done by the bag for 15

helped with getting to various areas and arranging for laundry service

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

location great ,nice interior ,desk allowed us to get local laundry picked up .

the laundry service that we desperately needed wasn't working

no coffee in the hotel and no laundry facilities.

the staff. free wifi. location.

hotel clean, had everything we needed, good wifi, shower worked well, great air conditioning

the shower, the vending machine (the coffee one), the air conditioning, the room service

price and location are great. clean comfy and the wifi worked well.

next, the wifi is useless in the rooms

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

small bed, not for 2 adults

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

a booklet in the room indicated laundry service was available, but it wasn't.

hanging space limited, no shower screen for spa bath, that's it really.

wonderful room and a lovely breakfast, again where nothing was too much trouble

it was great to have the rooftop pool as well & the hotel room was comfortable

enough sun beds - at least 3 to 4 could have been added maybe more where the tables were near the pool

hotel stated as 4 star but no internal room service, over 60 channels on the tv but all spanish, no bar or food

wifi was not great and i ended up in the lobby when ever i needed to do anything that was going to

early check in

hotel, really welcoming staff, great rooftop bar and excellent breakfast (including the

good to chill out after a long day but would not be good if busy, plus a sauna and small gym

excellent shower and bathtub), staff is always taking care of you, breakfast is very good, gym is very well

hammam and roof bar excellent

their spa jet was possibly in fault? but they reassured they ll fix it.

room, really well equipped and with rooftop bar with views to the alhambra

staff were very helpful and the spa facilities were very good considering the size/location of the hotel

receptionists were kind and room service was wonderful

staff, location and the spa was incredible

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

also laundry delivery happened both days before midnight right under our window, which we could hear

they also went the extra mile to get our laundry returned in on the same day

we had breakfast included which had lots of choice including scrambled eggs and bacon

complementary spa facilities

wifi was reliable

nice location, not too noisy (although i had a room to the street). large shower, good wifi.

free use of small kitchen

there was a shared kitchen on my floor, but was very dirty and messy every day i was there, so i didn't use it

it's worth noting that while the inner garden is a lovely feature, there are no kitchen facilities available,

120e for laundry service for some clothes without informing anything before

would have liked there to be a bar vending machine for food and drinks expensive

was no room service

wifi very slow-not quick. foyer/entrance feels a little impersonal/no frills

was our second stay at this hotel because we loved it so much the first time love the rooftop pool with views

couldn't get room service at 21:30 although we were told it was open until 22:00

spa and facilities closed. the room was too obscure

staff without exception from reception to valet parking to room service were of very high levels of professionalism

wifi not good

great restaurant and bar area

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

no laundry facilities in suite

the kitchen and room was very clean has everything you need and the staff very helpful.

location and big, well stocked room with a full kitchen if you wanted to cook in the apartment

the kitchen was really high quality and there was a small balcony, standing room only really, but you

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

was clean and good facilities apart from wifi

wifi worked well too

wifi seems to be restricted which made it difficult for downloads to help with planing the next

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

no where because they thought my room was flooding based on white noise audio i had to sleep the kids

was really bad - kids complaintes a lot

wifi was not working

the kids loved the breakfast (a bargain

the wifi was weak

there was also laundry service, bathrobes and slippers, which i didn't use though

laundry service was very expensive in light of over service costs

excellent wifi

wifi was very good

wifi very strong in the rooms

good location, good wifi, large rooms, very clean, heating...

the room was clean and had enough space, wifi worked really well

friendly staff, location, parking, pet friendly, cheap : ticked all the right boxes to us

bathroom was extremely clean and the room had everything one would need including, a/c, tv, good wifi, soap,

staff, clean, good location, comfortable bed, nice toilet, good wifi, good price, quiet

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

breakfast buffet good quality and plenty of choices

location, nice historic building, friendly staff, nice shoe shine sponge, wifi robust for video

breakfast was delicious

great location. very helpful staff. liked having breakfast included.

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

laundry machine and the shower

kitchen equipment sufficient but not great

clean and very comfortable, great bed, fluffy towels, good kitchen facilities

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

we had to go back later for better explanation around wifi password and other things

comfortable bed an bedding . early check-in and late check out

not located in the attractive center but still ok, accessible by walk. has wifi.

wifi does not work well, when i was booking it said they have bathtub but there was only shower

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

the staff (adela, in the morning) solved a challenging frustrating situation- the spa area was not functional

parking onsite ( 19) gym booked for hubby and i for 45min slot

we booked a room with a pull-out sofa, which worked well for kids staying with parents

spa and facilities

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

the hairdryer , the wifi, fridge and etc

a bit dated tv and wifi ...

good wifi

the street it s livated on has many good tapas restaurants and places for breakfast

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

laundry rates were ridiculous just get an airbnb to do laundry

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

wasn't sure about the gym opening times - but ended up being too busy to go anyway so wasn't an inconvenience

everything! room, staff, location, breakfast, style, cleanliness etc... etc...

a comfy and super cozy cave house for two, it had a well-equipped kitchen, everything was clean and we were very

you can lounge by the pool or take yourself off and visit the places of interest using a map that aurore has

the pool area was beautiful there were many wasps which for us made it difficult to fully relax

loved everything from the rural location, to the excellent accommodation, the pool area and of course, the

the pool area is really nice

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

good location and early check in upon arrival. very comfy bed.

breakfast was excellent

limited parking staff seem disinterested at times wifi poor breakfast overpriced

the beds were on the firm side but tolerable and the wifi was

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

air con very good, wifi excellent

kitchen public area is great if you want to microwave your food or have warm water for drinks

also good wifi

could not get wifi except for a little while at start made life very difficult

rust in the bathtub, damaged ceiling) wifi was very weak the room was hot, and didn t have air conditioning

wifi spotty

i used a bay around the back which was reserved for bikes bar 8 to 11 weekdays

there was no closet with doors in my room, just a bar with hangers.

no bar but not a big issue.

great wifi and an unexpectedly roomy bathroom by european standards

wifi was a bit patchy

clean modern and had a great rooftop bar &pool the inside areas were also excellent and

good restaurant in the hotel and good room service

get your hopes up for the rooftop pool or the gym

nice shower that worked well with plenty of hot water. the wifi was strong.

noisy aircon and spa bath didn't really work

wifi didn t work for us on any devices we tried sadly.

safe to lock belongings and great wifi

no spa bath breakfast was average

coin laundry just 2 mins walk away

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

very good breakfast

breakfast was good choice for price

lobby and the bar area of the hotel have been modernised

the laundry service was very expensive - make sure to get a quote beforehand

using their laundry service is very expensive.

we then went to room and the keys didn t work, it was a bit exhausting with two kids and a long journey

the roof top bar was gorgeous

the kids loved it

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

room service staff was also very polite and helpful

wifi could be better

warm the room * no hair dryer (but it was delivered after asking for several times) * what is wifi password

the wifi was really bad

i used the laundry service during my stay and it was very convenient, well done, and reasonably priced

yes, there was a washer and there were kitchen things, but there was no laundry detergent and no kitchen basics

there are no laundry facilities

stains of blood, wine, hair dye, shoe dye or similar, the hotel will charge the extra cost of the laundry service

office super helpful with all the information about area surrounding and even with our need for laundry service

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

they also arranged a same day laundry turnaround at reasonable prices

no room service

disappointing considering the now much more relaxed covid restrictions in spain, and the fact that all bars

wifi location

they even offer laundry services, which we needed

having laundry service in the hotel was a welcome, and much needed, surprise

intermittently unreliable wifi

good size room, wifi and ac

wifi was not working. the breakfast was very simple. i missed vegetables.

no frills , no coffee in the room, no paper tissues, no bath rope, not even a laundry bag

given to kids upon check-in

no brainer choice if you have kids

staff went out of their way to help us. with early check in and booking attractions

breakfast was beautifully presented everyday by marta and her colleague in the kitchen, nothing was too much

hotel has the best location, bar none

central location, very nice interiors, warm staff, excellent breakfast, strong wifi, very clean.

the bar closed early so we used local bars

the bar in the hotel isn't the coziest, but there must be literally 350

i have not manage to use coffee maker but the coffee in bar was likely much much better.

location , room, laundry service . staff

perfect location to explore granada. great breakfast and very nice clean boutique hotel

delicious breakfast, clean roomy rooms on a quiet street, just a few steps out the door is an array of

wifi was a bit dodgy but nothing mayor

no bar or lounge to get a drink at the end of the evening

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

did a bag of laundry for 25 euros

the breakfast was also good and we miss granada already

heat was rather intense but it is a city, it would of been good to have had a plunge pool on the roof

rooftop pool was awesome

was extremely grumpy, unwilling to help- god he must have had a hard time at home bringing his laundry to work

room is very comfortable, the staff are very nice the room service is good, you can have the breakfast without

the best was the bar and the bartender/waiter on the 15th floor

the older gentleman who checked us in was accommodating but the other man who gave us the wifi password had it

no outdoor pool

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

wifi quite slow.

small hotel with friendly staff & a nice bar area to have a coffee or a glass of wine

the wifi was really not good, very intermittent .

the wifi seemed slow but only a minor issue.