great swimming pool and hot tube, the gym equipment is surprisingly new for a hotel at this price point

nice to have a small kitchenette

downside was the wifi was a bit patchy and for some reason i also had terrible cell reception inside the room

wonderful pool, hot tub and sauna. great gym. easy location.

easy parking

hot tub out of order guest laundry busy

loved that they had a pool, laundry and a

room was beside the laundry room , which was making some noise vibrations and shaking when washing machine was

laundry facilities available for $2 and they provide the detergent

staff was helpful, and i was pleasantly surprised to see guest laundry was available

large room with kitchenette and laundry room upstairs. great location.

came with parking

i had emailed earlier in the week to see if an early check in was possible

great location at end of boardwalk/ public market. easy parking. large room and full kitchen!

good kitchen area , little table chairs and sofa

laundry room in building

laundry on site

i love that there is a laundry room

feels clean, modern. great laundry facilities

there was an option of doing laundry as well

a little more information could have been provided on a sheet regarding laundry, ice machine ect

room rates were high . laundry machine did not work. wasted lot of our time

quiet, personnel very helpful and available 24/7, loved walking/running the trails, laundry facility available

simple but great kitchen, and top laundry facility

expensive. damp air from laundry room.

and very comfortable accommodation, with shared use of kitchen and access to laundry facilities

it has its own bedroom, living room, kitchen and bathroom

we had a car so could drive into the main city, there was secure parking at the

car parking also available

safe& easy parking on the property too

how much things like laundry cost

we also tried the room service for the first time and while it was a little pricey, we loved the food - and

location, character, opening windows, ev chargers

great spacious room in a terrific quiet location, plus a terrific cocktail bar with live music

location location location pet friendly and the nicest staff in vancouver

the other bed is located in the kitchen/living space

big, spacious and comfortable rooms, very comfy beds and kitchen area is so well equipped

there s a kitchen which is great if you want to prepare your meals

our room was spotlessly clean, beautifully designed, and equipped with high-quality kitchen facilities

staff is incredible - always happy to help, wonderful with kids, patient and kind

amazing location, friendly staff, laundry facilities at the property

they have a coin laundry out the back too

having a full size fridge freezer was great and also the use of a laundry room was also a bonus

coin operated laundry ud83euddfa is available

possibility to do laundry

location, facilities and staff. so glad there was a self serve laundry for guests to use.

place to stay, clean rooms, new gym equipment, clean laundry facilities, lovely very helpful staff, easy location

laundry and gym available onsite

on site laundry facility is great, better than expected.

great location restaurant was great and laundry room excellent.

food pool spa :)

location and facilities are excellent. two pools made the kids really happy.

parking fees ,and charge for kids movies

wish the coffee bar opened earlier

views, the beds were extremely comfortable and they even brought up a pet bed for my dog

location -least expensive laundry facilities - sauna

in snooping around the property we discovered a coin-operated laundry room in the basement that wasn't mentioned

of room, great location with greek restaurant next door, very clean, good laundry, helpful staff, good price

laundromat machines were half working but managed to get the laundry done with the ones that were working

guest laundry in basement

no laundry on the site

no onsite guest laundry, approx.. 10 minute walk.

no coin laundry and no kittle for hot water.

when we checked out the next morning there were bags and bags of beg sheets/laundry from the rooms in the

no laundry facilities

the room had everything we could need to cook, wash dishes, and do laundry

free laundry was amazing, room was huge,

their rooms/suites are wonderful, fully equipt kitchens and in suite laundry is the cherry on top

nice to have a full kitchen, including dishwasher and laundry

- suites are well equipped - large fridge, dishwasher, stove, oven, microwave - they even include laundry

linens had that fresh laundry smell

have loved to have a guest coin laundry facility to do some washing

could have used a self service laundry.

no laundry to self laundry after extensive travelling.

if there would have been a self serve guest laundry room, we would have made use of this facility absolutely

laundry service was well priced & efficient

5 point deduction is that the gym does not have many weight lifting equipment

suite was spacious , immaculate and comfortable . friendly staff . brilliant room service.

wifi was intermittent but i didn t mention it as we weren t in the room much

should advertise more of the bar by an actual bar. we avoided going into the

not a negative but shame spa was being renovated as i would have liked to visit this

almost everything was perfect -- the only minor complaint i have is wifi, which was quite slow.

we were told that the restaurant was closed due to a plumbing fault and that as a result no room service would

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly

i thought the gym was way below standards.

lots of laundry

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for

laundry app not user friendly so had to purchase a $10 card to the put money on

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be

kitchen, grocery store across the street, friendly and helpful staff, fitness room, large laundry

was a mix up with my laundry and the staff did all they could to rectify the situation

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in

also the laundry service was very

room service was a little overpriced in comparison to other similar hotels i have stayed at

the new japanese spa was also excellent - best massage i've had

views, spa and pool

used the chi spa as well during our stay which was unreal

pool and spa were a bit tired. need inside solution.

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our

rooms and absolutely incredible attentive service at reception spa and restaurant and

laundry services - self serve would be great. laundry service provided was extremely expensive.

that there is no guest laundry

very friendly staff! laundry service 7 days a week.

have live a self service laundry room

laundry expensive.

high floor - amazing view! friendly staff. laundry room.

had gym, pool & laundry

clean, excellent location, friendly efficient staff, good extra amenities like laundry room

we enjoyed the swimming pool and steam bath and used the guest laundry facilities

is great, staff helpful and friendly, spotlessly clean and great facilities including pool and laundry

location, pool and gym were good. luke staff member was good. parking

time, loved the pool, sauna and steam room

we loved the location and the kids loved the pool.

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids (went with

wonderful pool

laundry service expensive (same price as buing new clothes), also parking service quite expensive,

i also didn't like that there were no laundry facilities

we were upgraded and were not charged for laundry

remove the charge for me however, for a business traveler it's important you have access to good laundry service

was a bit patchy - don't restock things like laundry bags and need prompting

a small shop was available on site to purchase laundry powder or some items if needed

it had a laundry room that was very helpful and unexpected and when it rains, they provide umbrellas

laundry room needs coins to operate the washing machine/ dryer - can definitely update that to 2026

spacious room; laundry on separate floor but easily accessible

i used the laundry facilities and they were also very nice

centrally located. shopping malls nearby. laundry room available. grocery shop next door.

room several days in a row, despite us being out for extended periods of time expensive parking laundry needs

self contained units were great for families and the communal laundry was a bonus for a family who has been

50% of the laundry machines were out of service.

laundry facility was useful but a third of the machines were out of order

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

of some basic amenities such as a microwave and a guest laundry

no idea how short the time line was for cleaning staff, no laundry support, no other facilities to

liked that the beds had been washed in low scent laundry soap so did not reek of scented products as many hotels

little things missing - laundry bag would be nice

good size room and bathroom. great bed. guest laundry.

laundry available for 2 cad only!

having a self-service laundry is convenient

were so helpful and assisted in booking tours laundry room was handy for doing some washing nice shop in hotel

i didn't see any laundry facilities on property

hotel for business, the room was clean, great wi-fi, excellent working area, and a fantastic gym

i had to book this last minute and thought for sure traveling with my pet there would be some issues but no

to tight beds for 2 kids and 2 adults

mention of the hotel's $100 per stay pet surcharge (not deposit)

gym & pool we re great and size of rooms were terrific

friendly staff, good local, spacious room, laundry facilities on site.

nice hotel with great amenities including kitchen and laundry

friendly staff, on site restaurant, parking and laundry and shared kitchen were a bonus for a longer

as a family on a road trip style holiday and found the laundry facilities to be a huge benefit

laundry on site and full kitchen

and really nice staff; and that goes for everyone; concierge, front desk, restaurant, room service

piano player in the bar, fireplace, friendly welcome

really enjoyed the ambience created in the lounge and bar areas

very small gym. too was too hot and impossible to regulate the heat

huge bath tub in the middle room and room service for breakfast! amazing staff.

no guest laundry which is not helpful for overnight guests

good location excellent laundry bottle of water

guest coin laundry

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

and i m still dreaming about that chocolate cake on the room service menu

laundry in the basement was cold down there

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

great location, very friendly staff, guest laundry services

breakfast waitress was very friendly. great that kids are free.

friendly staff. great location! breakfast and dinner were really good.

very comfortable bed and great air conditioning. staff were lovely and it had a laundry

very friendly and helpful staff. easy access and very clean with good guest laundry facilities.

large room, quiet, bright. guest laundry was clean with fairly new machines,

they do have laundry facilities and vending machines on most floors.

breakfast, bathroom tub and sink were not the cleanest, beds were fine, some guest had laundry clunking in dryer

due to covid the gym was closed and we had to wait for the bar

bed and pillows superb - gym facilities great

location, lounge and pool. walking for restaurant and shopping

if you don t have kids the pool and hot tub area wouldn t be relaxing

fantastic room views and excellent breakfast, even during covid times! thank you to the team!

laundry prices could be more affordable

also, i appreciated additional services like laundry: my coat was cleaned decently and very fast

i wish there were an onsite laundry facility for guests.

no self serve laundry

is a rule that no kids are allowed at the pool

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

needed more towels no breakfast bed less than comfortable no laundry facility available in the

no laundry or stove/sink

no laundry facilities.

since we were still in the tourist mode we were not able to connect with the off site laundry

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

laundry is available (with

it had a business center and also laundry facilities

good location, comfortable bed, laundry facilities

absolutely fabulous to have access to a laundry

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

the gym was normally empty when attending, perhaps with one or two others present

breakfast room was a little dark und low seating not great for eating

it would have been great to have a laundry room too in the hotel.

the staff was very accommodating when i asked for an early check in

arrived early and were offered early check in and they also upgrade our room for free

generally very clean and the room service was good but there was a hair on my bathroom windowsill from someone

too bad there's no room service from the restaurant downstairs.

no laundry service and air conditioning was ineffective

most places like to save on cleaning and laundry as long as possible

there was room service (but uber eats was a good back up plan) and

breakfast started very late 7:30. no room service 22:00 when you arrive, neither restaurant.

pet friendly, and great grassy area to walk dogs right next to hotel

i find it a bit expensive for the hotel to do your laundry

in-room wifi was incredibly slow until i called up and inquired about it

for its size, it offers a lot of services like a 24 hour bar/restaurant, gym

location, friendly and helpful staff, clean and quiet room, wifi was reliable

the food and bar was pricey

didn t need it but i heard the gym is off-site so that might not be so convenient for some

made for a wonderful breakfast - love the atmosphere with all the open windows, and the rooftop bar made for a

it would have been great to have a gym facility on site as a 5 star hotel

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street

great options for breakfast. nice space.

superb laundry service

kitchenette had no utensils or serving ware, no laundry facilities

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

amazing staff and room service

the onsite gym with 25m swimming pool was exceptionally nice

the laundry service was not available

a pity that the hotel did not have laundry facilities

laundry and dry cleaning service requires donating your organs as its so expensive

laundry was ridiculously priced (eg $15 for a tshirt) to the point i had to send out my laundry

no laundry only dry cleaning

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

pool had a sand paper like floor to it, kids both had red and slightly painful feet (still kept going in though

nothing really. if i am ultra picky the $7 delivery fee on room service.

location is perfect - room amazing - pool view perfect.

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

traffic could be heard from the room should have laundry services

no laundry

could've been a bit cleaner and no coin laundry or anything maybe one day they will get that

wifi was dropping.

the whole elaborate plan with him in decorating our room with champagne and roses and rose petals and balloons

and footsteps from neighboring rooms, and there was disturbing machine noise from the nearby laundry room during

they have a clothes line in the bathroom so it helps with drying laundry

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service

we could look out and see the harbour, cruise ships and other watercraft, the pool etc

horrible coffee pockets soo strong. need bar for seniors in toilet area for reaching to help

no laundry facility

no more laundry services

the complimentary full breakfast was great; enjoyed the quality food and service in a lovely dining room

breakfast was great

boutique hotel in a great position with extremely friendly and helpful staff and a fantastic bar and restaurant

we didn't have breakfast, room service fees were too expensive for us.

hotel does not have room service and it is a huge no.

noisy from bar at the corner street

the separate shower and tub were great along with the mini courtyard and fireplace

the in room fireplace made it so cozy, and the location was perfect too

i liked that laundry facilities are free, even the soap.

caught up on washing in hotel s laundry room

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

guest self serve laundry a real bonus

some other great amenities included free on-site laundry (this is rare for a hotel

we received an unexpected upgrade to a wonderful room with laundry cabinet-this made our stay very comfortable

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

the self catering facilities and laundry were great at the end of a three week trip and to prepare for returning

location, room size and facilities (kitchen/laundry), service

stayed in a room with a kitchen, and it had everything i needed to prepare s surprise birthday dinner

will say, as we did stay a bit longer there was no laundry facilities in house

poor wifi

they gave me early check in and late check out, everyone was friendly and kind

my kids love the rooftop pool (kind of chilly in the winter though) and the rooms are separated from

in room, not putting enough tea bags and other amenities for 3 people, no especial welcoming to kids, and wrongly

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

bed comfortable, elevators good, wifi good, shower good, tv good - lots of usb charging ports.

and bar were very expensive , i would suggest lowering your prices to attract higher volume of

room service closes early.

location, great room, super friendly staff, loved the daily room service and the daily free cookies

i appreciated the self laundry available at a very reasonable rate

there are laundry facilities

having a guest laundry room worked out really well for us

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

great to have laundry available on every second floor

great reception staff - answered all my questions and were able to arrange for laundry to be done as well

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not

there is no laundry and microwave.

same day laundry excellent

our laundry service took 24hrs to be ready.

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

excellent kitchen facilities with high quality fittings and crockery

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was

everything and the laundry facilities were a good bonusgreat setup

staff should have alternative laundry rather then using guest laundry, especially when there is only 1 machine

the laundry machine, it looks a bit dirty.

really useful guest laundry available free of charge which was great at that

as a family of 4 we loved that the laundry was free to use as often as we needed to as this took a lot of stress

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

our room was right beside the laundry drop and the elevator, so it could be quite loud at times.

we did laundry while we were there on the 15th floor

able to do laundry was a definite plus

the hotel doesn t have a laundry service (maybe worth updating their description as it says laundry + dry

no laundry , but could go to next door hotel. and sauna facilities under repair.

smells like dirty laundry

needed a laundry to walk next door to another hotel was a little hard

self laundry facility

the bed in the room shook all night from the laundry room

sounded like laundry was going at night time. we could hear from our room. thin walls.

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

the pool and location was close to everything we came to see.

the kitchen area had a microwave, kettle and coffee maker but there was a limited supply of glassware

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

service, clean room, excellent room service and jw spa staff

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even

ablusions were aesop and mini bar used had great local gin.

there was no table for dining ( room service breakfast daily ) and closet space for 2 suitcases was limited

large room, great location, nice bar restaurant

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

the ambiance, location, newness, view from the upper floors and gym. they are all great !

as a pet-friendly hotel, it would be wonderful if they could offer at least one dining option where pets

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

part of town) and the amenities provided (outside of breakfast, which was great, and free 'wifi' there wasn't

such as a spacious en-suite bathroom, tea/coffee maker, microwave, ironing board as well as good wifi and a

wifi in the bedroom was unavailable, when mentioned at reception they couldn't help

it has a pool (in doors so loud), laundry, restaurant (kids eat free

all but one of the washing machines in the laundry were out of order.

wifi is slow and doesn t really extend to laundry room

in-house laundry for guests was useful for our travels

coffee not so much :) we very much appreciated the excellent service in all areas and having laundry facilities

the room is a little warm for the summer weather and the wifi didn't work on our last day.

location, size, kitchen

we were able to freely use kitchen area

acces to the kitchen was possible

location is great, ample parking and quiet neighborhood that's between richmond and vancouver.

in the room there are instructions on laundry service, bags and forms

reeked of curry, curtains were hanging from broken hooks, and the hallway was full of piles of laundry

price and location just a hotel to sleep has no pool or laundry

carts filled with dirty laundry by elevators remained for several

has blockage wifi connection is unable no laundry service receptionist staff is not familiar with neighbourhood

the laundry facilities were a godsend but oddly were attached to the gym

and convenient access to bus just outside front door for downtown vancouver guest laundry fresh fruit at

maybe they share laundry facilities with a smoking friendly hotel

infrastructure is breaking with holes through the floor and walls, need coin changer in laundry room or receptions

they have a dry sauna and a fitness as well as laundry available to do yourself

laundry was expensive and time prohibitive

serve laundry machines on site would be great

room had a kitchenette so was convenient

parking was great

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires

view! of the mountains, quiet, nice staff. laundry, gym

they also have a laundry room onsite and my card didn't work to get in the door, and donna let me in 3 times

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay,

additionally, the hotel offers a spacious parking area which is free of charge

information i needed during my stay, the rooms were clean and bed were comfy, and the free parking made things