hard to get use of the laundry room

the laundry room for customers was small & to dry your clothes was a little expensive

had to evacuate due to a hurricane with three kids and two pitbulls and they accommodated us even though there

pet friendly

was pet friendly

need a laundry room for guest

the parking

they were standing on the sidewalk, smoking cigarettes and talking loudly early in the morning

great wifi, the size and set up of the tv was great

breakfast was good too

only thing i could say, was that the laundry area being outside was inconvenient so i didn't use

room had roach bug and not just a few i found a couple in the dirty laundry i brought home

so called laundry was a washer and dryer outside at the end of the building

location and pet friendly

breakfast seemed like snack type food

poor wifi

beds were dirty, had human hair and pet hair visible on all of the bedding

price was exceptional for having a pet

it is pet friendly and no up charge for the pet which was wonderful

microwave, fridge in room. great selection for breakfast. clean. pet friendly

the continental breakfast was really good

the pool was down for maintenance as well as the 3rd floor ice machine, but staff said new ice machine

especially since the fitness room was completely gutted for renovation

large lobby and breakfast area with expansive breakfast choices

t get wifi to work

left before breakfast was served however we did get coffee to go which was very good

breakfast seemed sketch at

minimal breakfast. we just ate the hostess danishes, which were delicious.

cockroachs, smoke smell in non smoking room, stained walls, dirty towels and linen, out dated

the breakfast was disappointing, it was minimal.

clean facility;. warm pool for kids;. laundry machine available near our room and breakfast

clean. had laundry on site.

clean facility;. warm pool for kids;. laundry machine available near our room and breakfast

rooms were clean and the kids really enjoyed the pool

breakfast variety was great and indoor pool was just what we needed on tbe rainy day!

someone was smoking in a non smoking room

old!! parking lot was in very poor condition.

the breakfast was only coffee and cookies. larger cups for the coffee would have been nice

very course towels and limited breakfast choices

pet hair and human hair all over the pillows and sheets

laundry, workout area

4 families checking out the next day and all are trying to use laundry facilities before they close at 11

great job ud83dudc4d the pool area with the spa was great and clean

the parking situation

location and comfort were excellent. easy check-in and breakfast had many nice options.

centipedes in the bathroom, tub would not drain, shower handle was about to fall off and the laundry area was

the pool was great for the kids. no breakfast.

breakfast

the pool was great for the kids. no breakfast.

breakfast was adequate for a hotel breakfast

has laundry room so you can wash clothes plus kitchettes

laundry on site that takes credit cards along with quarters

didn t like the laundry facilities- the cost for washer 3$ was fine however the dryer being 3$ is too much

has laundry on site with option to pay with credit card if need has a gas station next door as

a day early refusing to refund the last night and our deposit because i changed my tire in the parking lot then

breakfast e very delicious ud83dude0b the staff was very nice and friendly

of staff, conditions of property and the breakfast

kitchen staff her daughter were excellent: very friendly and attentive to our needs

pool was closed.

the pool was closed :(

hooks on doors to hang things, no drawers , laundry is too expensive , shower curtains are too high , they need

i liked how there was a dishwasher, fridge, and laundry room

the laundry facilities were a nice addition as well

slow, laundry was full (no one picked their clothes up after the finished), no one on duty, guests next

adequate parking, there was a dishwasher, convenient location, courtyard with grills.

i loved the cleanliness of the hotel and i loved the pool

clean, beautifully decorated seemed new, washer/dryer, great gym, right across from target, chick-fil-a, and a

late with kids and just wanted to shower and go to bed, but room keys did not work

free breakfast and no free coffee bar in the lobby

room and pool were great.

laundry area and machines were impeccable

like having to carry my luggage up a flight of stairs due to no elevator, i didn't like that the laundry room

clean and had a nice laundry room and ice machine

they had a nice laundry area with ice and a workout area

i don't need fancy art on the wall or a banquet breakfast

parking right outside of first floor room door, easy to get personal things to the room

pool and hot tub

location and pet friendly

the free breakfast was great too

marginal breakfast

check in and room cleaning and laundry

location and bottom level as well as smoking room

smokers ina non-smoking room.

smoking

some of the non smoking rooms were a little musty but overall acceptable.

try he pool was very warm on a hot day like it was heated?

awesome room very clean loved the kitchen and all things provided it was great

quiet place and great breakfast

the way the dining room manager personally helped me get food to take back to the room for three kids

weren't ready at check in,no pool towels, no regular towels ready when needed, not enough silverware in room,

there is also a liquor store in the parking lot but not problems at all

the wifi wasn't great.

is a liquor store in the parking lot with people wondering around and hanging out on the balcony

absolutely a horrible facility i had to ask for some towels he went to a smoking room to get me towels and they

awful beds and terrible room service !

lack of self-serve laundry facility.

good breakfast and lots of other eateries right at hotel

fitness center was marginal, at best

it s a pet friendly hotel and there is nowhere for the pets to do their business

and bed were great, so was the free breakfast

was especially nice having laundry access

great rooms and better breakfast that most other hotels

quiet safe area with awesome breakfast. room was spotless.

breakfast

staff is amazing and go above and beyond they work very hard the lady that was handling the breakfast was

the laundry room was locked not able to use

the laundry facility was a nice touch and the gym was great as well

gave false advertisement about the free laundry for guest, the breakfast was also a huge let down

there was no breakfast, just a couple of packs of mini muffins and 1small bottle of water

why were we placed directly above pet friendly rooms with dogs that constantly barked

area at first seemed somewhat run down, before we actually got to the property breakfast ran out like over an

the breakfast was also extremely good

did not get the opportunity to check out the gym or pool due to our short stay

the bed was hard. the pool was closed. no hot tub.the hand towels looked questionable.

great breakfast with lots of healthy options

they want you to use tap water ud83dude2c moldy bathtubs the laundry service does not work poor breakfast

the laundry room was right there and it smelled like it wasn't being vented outside as the machines

room was clean and facility offered self serve laundry facilities

our room was located right by the elevator and laundry

when we booked the hotel it said there was breakfast and there wasn t the on-site gym was closed

the in-room kitchen was very helpful.

the sink in the kitchen would spray everywhere as well

rooms have a small kitchenette in them making it perfect for extended stays

the kitchen

facilities were kept clean but i did not use the laundry because the last time i used it turned out really bad

hallway also smelled of smoke, and entrance to upper level smelled very strongly of laundry detergent/dryer

the parking lot

stay there everytime i am in cleveland, the room has always been very clean convenient parking, friendly staff

having a convenient grass location dedicated for pets to go to the bathroom would help.

i wish some sort of breakfast was included, but that is a holiday inn thing (on site restaurant) with menu

free breakfast, but we were having breakfast after check-out anyway, so that wasn't a big deal

breakfast not free like we are use to at all the other holiday inns

due to booking online i was not able to add my pet but when i got to the hotel the front office made sure my

but the staff person down by the kitchen in the morning had plenty of hot cups

it was super clean and comfortable it had everything i needed even the laundry facility.

we were able to park with no problems and they had laundry and was able to provide us with change for machines

was very clean, as were other public spaces (gym, laundry, etc

clean, good bed, good breakfast. kids enjoyed the pool.

pool was clean and easy to get to

a/c was noisy, toilet not anchored to the floor was wobbly, pool was closed yet full of water, check in was

was warm, welcoming and delicious ud83dude0b indoor rooms, rather than doors that open to the parking lot

also, my new car got a door ding in the parking lot :-(

small dog fee of $25 is high. pet restrictions seems excessive.

breakfast was good; nice and convenient. location good. pool was in an odd space

quiet and laundry on site and the staff was amazing

the room smelled of wet, mildewed laundry- so we left with that smell on us

clean, friendly helpful, respectful staff. great breakfast options

gym was packed with renovation supplies

guess they didn't have the best night at the casino

of the equipment in the gym worked

beds very comfortable. staff very nice. guest laundry room was nice and clean.

was perfect for us as we were on our way to cherokee the staff was super friendly and the breakfast was delicious

breakfast was wonderful

the staff was very friendly. hotel was clean & close to the casino.

breakfast was lacking. pillows were poor!