big tv, good wifi

plenty of parking too

easy parking

peaceful place with parking and only a 10 minute drive to comber

breakfast was more than enough and well prepared

wifi was slow

great bar downstairs with live music

the kids had what they wanted and everything was presented beautifully

or don t put us directly above it, and out of courtesy warn people terrible wifi

fact there was a few kids slamming doors at 7,8am in morning i do understand wasnt hotels fault but no one wanted

was poor at best and the laundry service was shocking despite asking via email before we checked in

breakfast was excellent, plenty of food, very well cooked.

wifi very patchy

gym and pool are great

spa could get very noisy with kids screaming splashing and shouting- not too relaxing

we stayed in the presidential suite which included a kitchenette which was ideal, even managed to successfully

loved the room size and the bfast and late check out time

the kids did not want to go home, we would definitely stay here again

kitchen service poor, staff very unconnected, didn't refill when items ran out

staff were so excellent with the kids

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

limited parking.

the breakfast was okay but thought it might have been better!

was very easy to get to, great parking, right next to shopping and room was excellent

friendly staff, nice hotel,lovely breakfast .

about 6 ev charging points are available - 2 are 11kw, the others are 7kw

wifi poor if at all

staff so so friendly and helpful from reception to breakfast to bar staff and even the ground maintenance staff

staff so so friendly and helpful from reception to breakfast to bar staff and even the ground maintenance staff

the bar area was nice to

parking and spacious room with good heating plus restaurant and bar on premises and breakfast included in

with 4 kids and always looking for something in car or to go out

was a group of young kids from a football team that were running wild , staff did what they could to try get

wifi was very poor my son couldn't connect to his nintendo, plus we spent 20min to find a space to

out of toilet roll over night with no spare in bathroom but when room service brought breakfast we got some roll

the owner offered to do laundry for us as well

came back to the bar after dinner to listen to some jazz as scheduled but the musician didn't turn up

really cozy bar at the front

great breakfast

breakfast felt a bit chaotic, the young staff were overwhelmed and had to ask several families and

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

signal in hotel wifi was shocking no big light no plugs beside the bed which was very

there was no bar or restaurant

breakfast wasn't included no menus in room for restaurant or room service room service forgot my order parking

laundry was outstanding

laundry service was very expensive

access to a reasonable priced laundry. the one quoted was way over the top.

close to collins park with new playground facilities for kids

the night porter was helpful and informative with directions to my room, the bar area and where breakfast would

really worked well, laundry machine faulty, walls dirty, sink not working properly, such a shame to compromise

the laundry did not work so the staff did my laundry

it was the laundry truck downstairs

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

wife and i and two kids stayed last night

staff , good value for money , late check out - 12pm , decent breakfast

affordable- be a member so you've a chance for free early check in &/ late check out

automatic front doors stayed open making the reception and bar areas cold

the wifi was actually not stable

wifi connection is quite poor. breakfast is too expensive.

found the wifi slow and hard to connect to

the laundry service was very efficient and reasonably priced, per bag if you preferred

laundry near by

they have laundry service

appreciated reasonable laundry service

assisted us with sending off a bag of laundry to be done with no issues

the bar is phenomenal with the beautiful tree

the bar is just so picturesque & great staff

the bar and restaurant are well presented by both look and staff

location, very nice ambience, lovely rooms and the bar is a must go visit

wifi in room 207 was very weak and unusable

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

staff were brilliant we had a good laugh with the bar staff, the receptionists were very welcoming greeted with

breakfast had a great choice. room big and bed comfy

during the day the cleaning svs had been to the room they made our bed but didn't make the kids beds they removed

location, nice rooms, friendly staff, ok gym

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

place was spotless, great location, spacious room with kitchen area

apartment was very clean, and had everything in it we needed, loved having the wee kitchen

lots of options for those who wanted to chill at the hotel for a time with a cinema room and gym

we ordered room service on our first night, we received our mains and drinks within a reasonable time however

staff were super friendly, nice bar and location close to a good mix of restaurants.

location,free wifi,lift

very clean. room was good - shower good bed comfortable temperature good wifi excellent. quiet.

friendly staff great service , room service available great value for money free drinks from the bar inside the

when they did take towels for laundry they werent replaced

front desk refused a late check out saying the hotel was fully booked even though we could rebook to stay

was 0 wifi in the first room we stayed in, but they had no problem moving us to a different one the

is perfect for shopping in city centre & lots of bars/restaurants also within walking distance

room so great for girls getting ready, water machine in the hotel reception and was able for 1pm late check out

everything was just great, except for the wifi, very poor.

this was our first time travelling with our pet dog, and the staff were extremely welcoming

location was good. kids coupon for a treat was very popular.

wifi was quite poor (weak)

no water or mini bar in room - just empty fridge

the games downstairs were a bonus with the kids

breakfast 3 star staff 5 star location 5 star rooms 5 star

the decor, the vibe, the essence of the hotel is fab, we only had a toasty and chips at the bar as a quick

everything was perfect. breakfast was excellent. staff were really nice and very helpful.

the leisure areas great for families with kids but also had areas to chill out

laundry service was a huge help

staff at front desk need to be educated on laundry drop off process for customers

instructions on laundry etc

did laundry but very expensive

laundry services way overpriced

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

our bus experience was booked for us and the laundry service was fabulous

location, lots is choice for breakfast, felt very clean, room nicely decorated and wifi good service

breakfast service.

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

couple of times we were in loft and staff using also with laundry trolley

some laundry came back damp

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

how clean the hotel was, staff was amazing and friendly! breakfast was 10/10

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

not very helpful with laundry options

gym facilities at all breakfast rather limited

wifi works well

good location. they do laundry.

choice of tv channels , no customer parking or drop off area at the entrance , no spa or gym

we loved our stay, the bar in the hotel is 10 out of 10

all while dragging two small kids around and baggage

our room was, was right beside an open top bar, myself, partner and the kids didn't get to sleep until 1

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

poor wifi overpriced breakfast

g nutella to the selection of sauces for the pancakes for kids

aspects, we also got room service delivered by marty, a very friendly and helpful member of staff

free laundry room on upper floor was an unexpected bonus

staffer helpful and the hotel had a good clothing washing and drying laundry for guests which was very helpful

they also have a very good laundry guest can use

great to have a small kitchenette and access to a laundry

huge rooms with great kitchen and free laundry facilities

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

cocktails are made very well, bar staff were also fantastic

the gym could be better but that was all.

breakfast is 20 if you turn up or 15 if you pre book, we ate elsewhere and got 2 breakfasts for 13

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

room we stayed in could hear laundry trolleys at night

laundry was not done on the day when it should have been

their air conditioning wasn t up an running. laundry service wasn t available.

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

lively outdoor dining, indoor restaurant and music and bar on the roof

really helpful staff on reception and great sized room, and comes with decent wifi and

gorgeous bar and outside area

minus the kids

corridors dirty with trays and laundry at

nothing great for kids apart from cereal

we loved it and will be back with the kids and friends

it would be nice if there were bathrobes. the room service was overly priced for what you got.

between the river and the cathedral quarter. pet friendly, with excellent staff.

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

design for the kitchenette and resources (gym, laundry, bar/restaurant)

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which

good bar and restaurant, laundry facilities and sure friendly staff

the 24 hr laundry room was nice, too

our room was facing a bar so was a little noisy until 2am

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

room was booked for 2 adults and a teenager sharing however no facilities in place to order room service for

spa closed because of covid

the breakfast was delightful and the hot tub was amazing we had a wonderful time

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

5 minute walk to laundry

loved the bar and restaurant area, its a cool place to chill out

the veiws was amazing and room service 10/10

the room was very comfy and the kids loved the buffet breakfast

were really friendly and accomadating there was an issue with our room service order which they

everything from check-in help ant reception rooms the bar and check out

great gins in the bar and very modern rooms.

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

pleasant stay, i had to check in earlier with also late check out

breakfast was very good. wifi also.

guy at reception was really friendly, happy to help organise a late check out, as were the rest of the staff in

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

laundry and dirty dishes lay in corridors all evening and through to next morning

by adam at reception that both restaurants were fully booked and the only way we could eat was room service

to adding a lovely gesture for my husband 70th birthday x meal in restaurant was superb, and breakfast was

we got amazing room service for dinner and a lovely breakfast the next morning

leave the laundry in the halls to long after cleaning rooms, smelling up the halls somewhat

ironing board and iron access down the corridor in the laundry room

it was nice to have laundry on site

good spacious shared kitchen facilities and a laundry room with irons that can be used

size rooms and everything you need including a laundry service which was really helpful to

the toilets in the bar area are some of the cleanest and i really cannot fault anything about this hotel

was not the right hotel for us and my kids

good parking staff so friendly and helpful

excellent hotel in every respect in town centre kilkeel. superb breakfast

gave me and my 2 kids a £200 room about the bar where a live band played till 1 o'clock in the morning, my kids

time we had a room next to the laundry room, which was a bit loud from the early morning hours

early and just as well as we got no sleep when we did we where put in room 105 right opposite the laundry room

free enclosed parking was a great bonus too

great hotel, excellent facilities, great food and breakfast.

great location! short walk to the town, close to a few good shops and wifi was excellent!

would have liked breakfast but there were no kitchen facilities however we knew this when we booked and there

the kitchen wasn t willing to stay on

very clean room, lovely bed, nice bathroom, excellent location, quiet, nice bar area

use of well stocked kitchenette a bonus

great food in restaurant and great atmosphere in the bar after

the laundry service was quick and cheap

the swimming pool is excellent

hotel: comfortable and welcoming with a pool and a gym and brilliant restaurant and bar

the freedom and flexibility of the spa and pool facilities

just had trouble logging onto the guest wifi but it wasn t a big issue

ordered steak one night on room service and it was unbelievable

we ended up ordering room service and were charged 7 for a cheese board which constisted of a few grapes, 2

the wait staff during our breakfast/dinners (we decided to drive to dundalk for lunch) were so wonderful they

spa is quite small & there are not enough places around the pool to relax so more sunbeds would have been great

breakfast the next morning was lovely, enjoyed the buffet style and nothing was overfilled so all

and we also really appreciated the laundry access

fantastic cabins plus honesty bar and hot tub was unreal beautiful surroundings

some real plus like the hot tub, the play area for the kids and the animals

came for a couples night away but will be returning to bring our kids next time for sure

hot tub was fab and so were all the animals the kids absolutely loved