outside the exhaust vents for the laundry looked to be full of lint and in desperate need of cleaning

if i wanted to make my own bed, do my own laundry, wash my own glasses and run out to buy food and coffee, i

hotel was extremely clean, the pool area was the best

gym was bigger than normal hotels actually had weights not just treadmills

wifi had issues and regularly disconnected and/or was strangely weak.

in the room free breakfast bar plenty of towels for me

they could have a designated pet restroom area

the location. the wifi connection. the pool

location, gym and pool

gym and pool

laundry service

would have liked a gym and there was no breakfast

they say they have a gym but it isn t really a gym

hotel didn t have any modern amenities like a gym

with wifi not the greatest

great for family with kids. awesome play room and pool facility

room service menus in room, no bellmen, forever to find a valet to park the car

and pet

an in-room drinks bar would have been nice.

pool area furniture can use new cushions

could use laundry facilities & a microwave in the room

we ordered 10 different small packages on amazon so that when we arrived we had gifts for our kids

huge respect to tammy at the bar she was the best

it would be helpful if hyatt designated only certain floors as pet friendly

my kids stayed on the

maid knocked on the door three times in the evening time, asking if i needed room service

parking was convenient and wifi was good

mirror in room was not clean. pool area needs major cleaning

it has a restaurant for breakfast, and dinner, with a full bar for those who like that

holder was broken, coffee pot broken so they charged us for coffee downstairs- elevator filthy- kids at check

200$ room service for a pizza and mozarella sticks that were cold and chewy

great pool and pool bar

we ordered lunch from the lovely bar staff, and i had possibly the best caesar salad i've ever had

the facilities are immaculate, the staff from the desk to the valet to the pool are amazing, friendly and

the pool was amazing

location. onsite laundry facilities.

parking well lit. on site laundry

smell of the room, the noise on the hallway and i don t know what they use to do there laundry but the towels

laundry facility was good though

very happy with my room. very happy with the 24 hrs access to laundry room

biltmore bar had great drinks and food

i got a deal that included breakfast i highly recommend doing this their breakfasts are fantastic whether it

room service was not good

there is a delicious italian restaurant, golf course, spa, gym, the biggest pool i have ever seen

huge and amazing building. superb breakfast and welcoming staff.

laundry machines use quarters and nobody had them.

complicated laundry facilities

the gym, breakfast, pool and laundry.

finally, they found the room near the stairs and near the laundry

property was clean, modern and spacious. staff were helpful and the laundry was great.

i really enjoyed the small bar the hotel has

clean hotel close to consulate of italy. good breakfast.

breakfast times too short bar inventory needs premium brands

early morning gym'ers dropping weights on the floor will wake anybody!!! no bueno!

clean, modern, nice gym and restaurant, beautiful pool on rooftop

expensive laundry ser ice and meals plan

there was not a laundry facility on property for guest to use

very tight even for two petit ladiez

nothing however may be you could increase the gym equipment.

clean the pool is and the shuttles to and from the airport

no laundry done

the hotel did not have a laundry facility and lastly and probably the worst was that their wi-fi was not working

hotel had no laundry facility

no microwaves in room or on site laundry

no microwave in rooms. no laundry

i like the guest laundry

e toast, fruit, cereal, juice, almond milk rooms are spacious and comfy laundry facilities near to coconut groves

pool area was disappointing- the laundry facilities exausts near the pool desk

the laundrymat was a big plus

we enjoyed the pool and hot tub after a full day of exploring miami

gave us a key so we could do our laundry while our room was getting ready

although the laundry is free to use, it is located on the 6th floor with only one washer and dryer

picked it because of the laundry facilities but were told by the staff that they weren t working properly

the laundry facilities are free, there s an atm on site in the lobby as well as a snack market

should have given some instructions on how to use the washer dryer in the laundry room and ac in the hotel room

guests need to place dirty laundry properly

we also booked this specific hotel for the laundry room and only one machine was working and many people trying

laundry room included

on site laundry services is cheap and a bonus

the laundry room was useful

laundry didn't work

noise all the time, mildew air, laundry out of order, cold water showers, one very flat pillow per person, wi

ice inside laundry, old equipment

location, refrigerator in the room, free parking, good wifi

the ac worked fine and the wifi was excellent

there was no jacuzzi and kids sofa bed was bit inconvenient.

the pool

the ladies in the kitchen were also sweet and nice

5 dollars for a bottle of water didn't meet my expertation when i clear ask room service was it free she said

was too soft, pillows were low quality, unable to upgrade wifi despite 4 phone calls, front desk requested

was a fire in the laundry room on my floor, the room and corridor wreaked of smoke and wet carpet for days

towels and bedding had old blood stains on it and i m sure staff should know to throw away any laundry or

or the fact that there was no where to do laundry

no laundry service on sunday when we needed it and not explained when we asked saturday

the lavatory ventilation. the laundry does have ventilation, so the bedroom turnover is wet.

guest laundry was in another building which is fine, but the staff at the front desk (courtyard) didn t

room service take too long to bring rags and towels and had to call for some every time

was 4 ( 2 kids, 2 adults) bed size was so uncomfortable

people were not wearing masks room service took 3 hours no lunch available room not so clean

regular shuttle

laundry rooms were out of order

has a range of amenities (gym, pool, laundry) and a decent complimentary breakfast

laundry room equipments

clean, comfy beds, early check in, nice pool area, walking distance to stores and restaurants.

the gym could ve been better.

we were a group of 15 guest, we want to do the laundry but there was no soap

great laundry facility which was desperately needed after 2 weeks of travel.

bad room service

shuttle bus to airport, relaxing, pleasant stay with gym parking and pool

breakfast and room service could be great!

of staff were friendly, beautiful lagoon view, close to airport, had a kitchen and guest laundry

there's a laundry which is very useful for those staying for an extended period

there is a laundry room so i can wash my dirty laundry before departure

laundry room was dirty for about a day and a half, side entry door was broken, breakfast could be

shot out to the laundry staff and cleaning crew

you need to hide this guy in the laundry room

clean hotel with a good gym and beautiful pool on the rooftop

a big gym located in hotel, but there are gyms walking distance that you can get day passes for

ordered dinner from room service and the chicken is even under done

gym is quite limited.

we were expecting a nicer pool area

only criticism i have , and i noticed this last year when i stayed, was kids running in the corridor at making

the breakfast was great, but pricey.

poor breakfast

also all that money and no breakfast

we wanted to do laundry and there were no coins at the reception and they asked us to go independently to change

laundry only on the 6th floor.

service food was not good, we ran out of coffee pods which weren't refilled during servicing, the laundry room

no laundry room

it was great having a hotel room with a full kitchen and a balcony

there was small office where we could print our documents, and also laundry room

laundry was poorly managed

smell in the hall ways i was placed right in front of the laundry room the breakfast wasn't tasty at all and

however, the room we stayed in had gas fumes coming from l believe the laundry room below us

very friendly and helpful staff, good laundry facilities, great restaurant

no regular housekeeping , gym is dirty (floor) bathroom is very slow

s a pool and gym available

no room service was available ( probably because of covid)

hotel bar had the weirdest hours and was never open

there s no room service at the moment so you must go downstairs for towels or anything else

rooms dirty room service did not show up wifi did not work offered no laundry service

the location, balcony, spacious room and in unit laundry

they can provide a little more amenities such as laundry detergent, salt, and pepper, it would be nice

the pool closed to early

the size of the rooms, the kitchen. the staff.

there is a vending machine and a laundry

on site laundry room. kitchen with full size fridge. just everything was great.

the laundry facilities were very dirty and out of order as well

laundry room had garbage all over the floor, the washers are caked in old detergent and filth

they are gone a lot apparently i was told by another guest they have to do laundry etc so the desk is unmanned

and laundry not delivered in the room

gym is adequate, pool area is really nice

the toiletries, rooftop patio pool and bar.

quiet location and the third floor bar area

not customer oriented; not good with young kids

she literally yelled and had an arm flailing rage because we asked her about laundry services and if they had

long and hard just to put something in his space was they did not have a change machine in the laundry room and

had to ask for towels. sleeper sofa but no bedding. no quarters for laundry.

still charging the regular price when they pool is nasty and out of order laundry room is out of order they have

also laundry machines were not working

hotel is very old, shattered interior decoration, the coin laundry machine was out of order

was told by the front desk that they had laundry facilities on the third floor

did not like that it has a poor laundry facility, 1 washer, dryer is not sufficient for all the guests that stay

no laundry (only 3 washers, and 1 dryer wich wasn't working), hotel had no change, no soap no softener

the elevators are slow, and the laundry service falls short of expectations for a hotel with so many guests

the wifi is trouble some in this hotel

not even room service

free wifi and location

and, they would not stop the kids from running up and down the hallway, even after 11pm

had a very late arrival so i figured i didn't wanna schlep around with my kids in a taxi, etc

the only minor thing was their laundry room takes coins only and there was not a change machine or a way to

as we were half way into our holiday i needed to do laundry and found the laundry room to be very small with

had everything else you needed including a laundry down stairs

are areas of the hotel that are neglected in levels of care: laundry room needs to be updated, i was concerned

they also advertise a laundry but they have no change so you can use it

dropped of some dirty laundry on saturday morning and was told by the front office desk that it would be back

they do not have a kettle for hot water or a laundry service; they only have dry cleaning, which is also

room service was not great. i ordered buffalo wings but did not arrive that way.

location very convenient room very big gym open 24/7 and well equipped

i was on had too many unattended kids and ppl smoking weed in their rooms not on the balconies so the smell was

self-parking is $20 though and no free laundry, which i didn't mind

a gentleman in a security uniform was super helpful with info to do a load of laundry

laundry room, microwave, and food available in store

the on-site laundry

the operation of the laundry machine.

the breakfast was awesome, plus the complementary laundry and airport shuttle was a great value

location was great, close to the airport, i was able to check-in early(hrs), the laundry facility on site(you

the free breakfast, laundry, and happy hour, to mention a few

i loved the free laundry room and the staff was awsome from front desk to housekeeping

they had free laundry

liked having a kitchenette, coin operated laundry on site, a pool and best of all the free happy hour monday

location and airport shuttle service good laundry facilities breakfast was ok but variety did not change much

overall a great hotel it had coined laundry, nice gym, pool area with bbq pits and grills

laundry

airport shuttle, guest laundry, pool, and breakfast/eating areas were all excellent, as was hotel staff

service at the restaurant was bad the fact that they did not have a laundry room was also

restaurant was closed no bottle opener when i tried to buy a beer i received a man's boxers in my laundry bag

no laundry facilities

so i filled in the form, put the shirt into the appropriate laundry bag and hanged ot outside the cuboard, so

i like the fitness theme, the exercise equipment in the room, the complimentary laundry service for workout

plus the staff was really nice and there was on-site laundry and tile flooring in the room

laundry

the laundry soap dispenser said that each box cost one dollar while it actually cost $1

breakfast was horrible the laundry had no downy the shuttle driver to the airport was disrespectful and shouted

room was right across from laundry area, it was very noisy

nice pool, has a shop onsite and also a laundry

i asked the lady at the front desk if they had a laundry room, and she said no

managed to get laundry done

breakfast was good, food truck in hotel parking lot was amazing, have laundry

desk staff quite rude when asked for change for laundry and made my wife sign for extra towels for the pool

complimentary diy laundry(

the laundry room not enough washers and dryer s for a hotel so big

the breakfast was very good and the service was nice. the laundry room was free and clean.

one washing machine and one drier were functioning in their laundry room which made for some conflict and

clean, with laundry

they offered to keep our things in the laundry

i even needed to do some laundry and that area was so clean and reasonably priced

no laundry facilities

comfortable bed, shuttle services, laundry facilities, great breakfast selection

laundry handy (paywave) on our level & prob 1 hr 20mins to wash & dry

laundry was expensive and then we also had to pay for parking and ice machine ran out of ice.

laundry facilities a handy plus

the bathroom sink was cracked, the laundry facility smelled of urine

very friendly staff clean hotel laundry facilities close to airport

did not like that you have to pay for laundry and that the washing machine was not working

spanish gentleman, helped me with so many things in particular detergent for laundry & coffee in lobby

nice and roomy rooms. clean. laundry available also

like that there are laundry facilities onsite

not heated,rooms outdated, ran out of towels several times, laundry facility was dirty and water leaking on the

large suites which were perfect for relaxing in, laundry facilities were great too

amazing price for high end room, shuttle to airport convenient

wifi 300 kbsec. the same as it was in 2019. they will not fix

hotel with breakfast, they charged me 4 adult fee for breakfast, but we are two adults and too kids, i talked

kids all night

we arrived late at night after a long overseas flight with 2 kids

dirty rooms, broken laundry change machines, over crowded laundry lines, roaches in motel, showers were cold,

i liked the fact there was somewhere to do laundry

was told no more towels given out had to wash your own in laundry area

if u want toilet paper or clean towels u need find in laundry room or somewhere else 3 night stay housekeeping

the laundry room didn't work they always just sent you to the next hotel

rooms, sufficient laundry use, beautiful pool, and the restaurant attached to the hotel was yummy

laundry facility onsite restaurant on site just an overall comfortable stay

added features pool, free airport shuttle,wifi, restaurant, laundry free breakfast was amazing & delicious

the entire laundry facility was closed

no laundry , the breakfast

no laundry room

no microwave or laundry facilities

no laundry service either

would have loved a self service laundry room ud83dude01

huge glass bath/toilet doors may be difficult for kids to navigate no microwave,coin laundry & noisy at pool

laundry room and gym wasn't clean at all. no restaurants near

there was a laundry room on floors 4 and 6

loved guest self laundry service super convenient

laundry facilities

easy access to rooms, laundry, and breakfast

friendier night staff better parking, cleaner laundry quartee machine for laundry

airport and to go to the pom in case you take a cruise courtesy coffee and teas available 24/7 laundry machine

wifi is the worst.

all except breakfast

ideal to walk to two eating places, sports bar excellent food

there is a parking on site and laundry room as well

booked this property multiple times between back to back cruises primarily because it has guest laundry

laundry facilities were close, convenient, and clean

guest laundry available

parking area

cafe in lobby onsite laundry and restaurant upstairs

& that laundry room is hot

laundry facilities.

laundry facility was available and not too expensive

the laundry room for guests was aweful and not clean and the machines were not

was put in a room right next to the laundry

the laundry facilities and downstairs bathrooms were also dirty with no toilet paper or paper towels

the laundry area as well

staff ran out of quarters for laundry machines. dryer coin slots in need of repair.

laundry, soda machine, vending machines, coffee machine

laundry services coffie/tea services

they have laundry facilities

comfortable bed laundry facilities

there were all facilities available like a gym, laundry

i ended up going to the laundry

the laundry facility was trashed by someone who decided to poor powered soap in the washer and dryer

this meant the gym and pool were closed and there was of course the noise that goes along with construction,

just that the outside bar wasn t open , but that was only due to lack of customers

wifi could be better

no access to pool or gym

great amenities such as airport shuttle, laundry, fitness, pool, golf and complementary breakfast, a very good

laundry was $4,= each with a additional $0,25 charge we had problems with the door key

the laundry seemed expensive and the breakfast could some fruits for veg people.

the room was clean. laundry service available. shuttle service

it took time and no pillow due to laundry

self-serve laundry room was very convenient

laundry was not free

am physically disabled so reserved a ground floor accessible room and predetermined that a guest laundry was

breakfast choices, lovely room and laundry facilities

liked the fact that there was a self service laundry area and the desk attendants were extremely helpful and

the staff didn't have coins to use the laundry, nor offered any solutions

having a laundry facility on property

no service to change notes for coins to use laundry facilities - arrive with quarters!

we asked for quarters for laundry that didn t have any available

i didn't use it but saw there was also laundry option that i thought was a good thing

i loved the rooftop pool and the view

room was good and nice pool area. breakfast was good, friendly staff

the bed was comfortable, the wifi (and a/c) worked well, the room was amply sized

the breakfast was simple, but typical american

pool view is great especially at

laundry room

access to free laundry facility was a plus

there is also free laundry which was really appreciated as i arrived from costa rica with a bag of dirty clothes

i loved the free laundry facilities and the resturant next door! and the staff are amazing!!!!

great service, laundry, pool and gym

it s was a very comfortable room loved the laundry option.

swimming pool was too small

was more then happy with choices for breakfast

and good service of the staff through the scumbaggery of stealing weights weights from the gym

the pool water was a little warm but it was 101 degrees out so.............

guest laundry was very good and made available to us before our room was ready

location breakfast staff guest laundry is free

laundry helped us a lot

extra free dinner mon to thu and convenient laundry at the hotel

location and laundry

clean rooms, good amenities for your room with a clean laundry room.

laundry facilities were in good shape. some of the staff members were helpful and friendly.

getting new towels was confusing. there was no laundry detergent available to purchase.

laundry room

everything they have laundry room and vendor machine

i really liked that we could have also done laundry

the laundry facility was decent

also the laundry is quite

laundry

laundry is clean

it would have been perfect if they had coin operated laundry machines and dryers

no laundry mat and i ve slept on better bed s

laundry was not done. they simply forgot to send it out!

to brickile center restaurants and cafes and shopping center adjacent to the super hotel and laundry definitely

no fast laundry service or facilities.

we got in the room, the cleaning lady did not come on the 3 rd day she came on the 4th day, no laundry on site

great pool and hotel bar to boot

breakfast was a little skimpy

the pool wasn't heated was the only knock we could have had but it was january and we still went for a

no free breakfast

property offered no laundry service and expected guests to do their own laundry washing and drying on the 19th

weird that they didn't have laundry service anywhere for a hotel

didnt like that we tried to use the laundry services and we were told it was on the 19th floor but we couldnt

was no laundry service which was suspended for whatever reasons and i was not able to find any laundromat

laundry facilities

our last night, we couldn t do laundry because house keeping was using the one washer and dryer for two hotel

the guest laundry is a joke with one washer and one dryer

everything most especially the laundry roomud83dude0d

and design of the hotel, the continental breakfast on the 24th floor, secure key access, free laundry service,

great hotel and location'staff was good'free breakfast on the 24th floor free laundry on the 6th

false advertising. staff did not inform about site laundry driers did not work.

laundry service is way too expensive compared to other hotels

laundry facilities were clean, nice fitness center

breakfast, laundry could be better

there was a paid laundry downstairs, and also a free parking lot

rooms are clean and nice . pool and cabana's are great. can walk to alot of things

standout for me was the rooftop pool area

the location only complaint they said heated pool it wasn t

the bed sheets were disgusting, stained and dirty. breakfast bar was awful. very disappointing

the pool bar was a huge plus perfect for grabbing a cocktail or light bite while enjoying the miami sun

i like that self service laundry room was available

feels like home specially laundry part in building is a life saver when you are traveling long and with

we had to carry our kids and bags over / around it when we went to check out

like home specially laundry part in building is a life saver when you are traveling long and with kids

the pool closed too early