had to iron my clothes in the laundry room and mattress was thin.

there is ample, secure parking and laundry facilities

i am particularly grateful to the staff, who helped us do a load of laundry

there are charges for parking and to use the laundry facility and laundry is high priced 15 pounds per load

good car parking on site, laundry facilities

great staff who gave their time generously to explain places and find a laundry for us

on site parking a bonus

my 2 kids absolutely loved it on the private roof terrace

excellent free wifi

the hotel is only about a 10 minute walk to the centre of york and parking is available for a small fee so we

nice towel/laundry drying rack

room was quite small - but cosy nonetheless. no wifi info in the room.

went to the bar for a drink before we went out for tea, however no one was there to serve us and we waited

we also loved the guest house bar in the evenings (the hot chocolates were a delicious way to warm up after a

bedroom, breakfast room and bar decor was fabulous

for parking as when we returned from being out i had to park my car in the cafe car park as there was

to staying in a yurt tent until i found out after booking and paying that tents did not allow pets, so i had no

wifi couldn't get connection

good location,good facilities and great parking which is free.

adults only was a bonus

asking about laundry turnaround time, i was told to just check the form in my room

the staff were so helpful, contacted the external laundry team and managed to locate them for me which i am so

returned with 1 tshirt still dirty, 2 tshirts shrunk, we were told to contact the independent laundry ourself

wifi dropped on and off

spa was very confusing

would have been helpful to be told on arrival about the laundry availability.

the little access corridor was often the dumping ground for bags of laundry

wifi a bit dodgy - no laundry facilities

breakfast and dinner ( kids menu

had room service in the morning, the breakfast was lovely we opted for the pancakes thankyou for our

great location, staff really helpful and friendly. laundry service. great breakfast.

good to be able to get our laundry done for a small fee

very helpful staff including doing our laundry for a small fee

breakfast was great and appreciated that they had laundry service in addition to housekeeping servicing the

not convinced doing the laundry in the front reception area is giving the right vibe

the wifi kept cutting out

friendly & welcoming staff and couldn't be more helpful, lovely cosy bar very comfortable bed, brilliant

food, staff a massive plus, breakfast a great addition, atmosphere in bar & restaurant ( charlie & bella where

the wifi did not reach our room during our first visit--it did work for some others but not for us

the location is perfect, the bar is cosy, the food is excellent and the rooms are clean and comfortable

i had room service for dinner which was superb and breakfast was lovely

perfect location, very comfortable rooms, ideal location for the town centre, nice little bar and lunch/evening

had drinks at bar nice atmosphere and friendly

wifi required fiddly re-connection on every use

i brought my pet and it was lovely to see the accommodation for it

room changed to was much bigger but area filthy and dirty laundry thrown

the laundry leaves a lot to be desired

we had booked 3 rooms however when we arrived we were in one of the outbuildings overlooking the laundry

it was noisy outside, there was laundry being delivered and distributed from early morning and multi people

room but my view was if the laundry

to an apartment with own kitchen and shower room the bed was a good size soft with clean fresh laundry the

free laundry

free laundry facilities

brilliant place in centre of york, even space for our bicycles and a washing machine for the laundry

clean and comfy great kitchen facilities free laundry and dryer

midnight and 5am and 7am and loud noises from staff down stairs you have to walk past all the laundry and delivery

at leat 20 laundry & rubbish bags piled up outside the door

room was located right next to laundry and staff areas so noise from staff in and out upto midnight and from

noise / door slamming from the staff/ private laundry room located next to court yard twin room.

room on ground floor as break/vaping/phone call area which disturbed us, dirty dishes and laundry from rooms

there was an extensive amount of laundry in a bay outside my window

the price, a small fridge in the room and access to laundry facilities would have been appreciated

first room was noisy as close to laundry room but moved to another quieter room with no problem the second room

a room which had all the dirty laundry stacked directly outside our window

good food, good breakfast and nice staff

view of bins and laundry

the room service breakfast was amazing

sora cocktail bar is really nice, definitely staying again

location and beautifully decorated. nice gym too. kids loved it. good shower!

room excellent decor, shower and bath facilities first class, bar and restaurant grade a and the staff are very

only negative is the gym is too small

the pool was lovely for the kids to let off a bit of

but everything was perfect, beds comfy, corridors quiet, nice bar, spa facilities are pretty basic but still

pressure in the furtherest room but the hotel were very accommodating and compensated us our room service meal

treat lovely buffet style breakfast comfortable places to sit and relax we were unable to try the spa as it was

found stains on the slippers & creases on laundry bag, decided not to use them at all

we enjoyed a drink in the bar, and some room service which was all fabulous and the service excellent

unfortunately as soon as we got to spa area, they told us that kids time is over after 11 am

lovely, helpful staff, fantastic spa facilities, lovely bar to unwind and perfect breakfast

lovely, helpful staff, fantastic spa facilities, lovely bar to unwind and perfect breakfast

we realised under neath was the laundry area

rooms were very clean, superb walk in shower, comfy beds with fresh smelling laundry, pillows quite soft though

laundry left outside lifts all day and night when change over not happening in the bar staff

right next to a family room and it was so loud in the morning, you can hear everything so hearing kids screaming

room should have bigger beds for kids or they should stipulate beds are for kids under 10

challenge with the code to get in but we got over it within a few minutes and the lady doing the laundry in the

apartment is spacious and have a small kitchen which got all the equipments

free wifi available and clean property

the wifi has a good reception, the tv has plenty of channels

or stables, has been beautifully re-purposed into a row of small apartments, each with lounge and kitchen

the information i saw online included mention of laundry facilities

no complaints, although the cost of the laundry service was very high

have a laundry service and for 5 pounds did a whole bag of laundry for me and put it in my room while i

staff spotless room comfy bed and great range of food for breakfast

there was nothing we didn't like my daughter even got to use the gym

apparatus are missing in the room like kettle, coffee, paper and pen, laundry bag

location. rooms and beds . laundry.

cold room in the middle of the night noises during the night (possibly a laundry

deliveries and laundry truck in the mornings outside the hotel clattering round

room was dusty and there was dirty laundry in the bed

laundry service was average

a problem getting our laundry done but it was resolved to our satisfaction

bedroom laundry delivery in the morning very noisy

we realised that we were very close to the laundry room

the entrance to the block looked like a door to a laundry room or utility area with temperamental lock and the

room was unfortunately backing on to the laundry and the spin cycles kept me awake and when i did fall asleep

dirty trolley near reception dirty floor carpets laundry in walkway before i even got to the room

noisy outside our ground floor room with laundry trolley and bins.

lovely room and very good breakfast

early check in requested and was successful, staff courteous and friendly. room was excellent.

had problems with wifi - on fifth floor. pity no laundry.

laundry left in the corridor!

even), understaffed with wait at the counter, stained sheets (either have not been changed or bad laundry

a laundry room would be good for travellers.

dark being overshadowed by the neighbouring building and overlooked the rubbish, waste bins and laundry cages

room very clean but stained sheets, maybe a new laundry provider required

was red hot , heating came on at 1am and room (a1) was over the laundry room and driers whining all night so

and skirtings poor workman ship toilet roll holder broken and attempt to fill holes was shabby laundry room was

paint peeling off the doors, the fire exit door was unsecured, and the piles of laundry on the other side was

polite, friendly and clean. breakfast was delicious! couldn't fault this home from home.

i believe above the bedroom there is a laundry room, as the noise i heard for nearly 2 hours sounded like

we would have been happy to use the same towel for three nights and cut down on laundry

same laundry bags in the corridor for two days. towels rough.

we had a street facing clean room with clean laundry

get into our room until a few hours after expected due to laundry not being delivered

during the day was an issue, laundry bags and cleaning equipment seemingly abandoned in the corridors and on

little touches missed whilst staying in a hotel of this standard for instance laundry bag, pad and pen, fridge

public areas; they are exceedingly pet friendly as they supplied dog bowls and beds; we ordered room service

room service food

atmosphere good decor and comfy bed, great bath and shower breakfast was very good pet

guessing there s an issue with the laundry

they arrived to their room having not been made up, dirty laundry , towels all over

confirmed parking space with ev chargers

breakfast really good, room excellent

breakfast was amazing, great value for money

a lot of dirty laundry piled up in the yard outside the outer rooms

beds were old and laundry very tired and stained we had to request to move our room as the first one smelt like

no offer of the bedding laundry to be changed daily lack of toilet roll and tea coffee and milk

our room not what was booked- no one wants to see the dirty laundry from the hotel whenever they look out of

which i did not realise on booking this meant it was noisy and we had a permanent view of the laundry storage

hot drinks always available, fresh croissants every morning, small shop in the lobby, and laundry facilities

laundry facilities on site

we used the free laundry machines on the 2nd and 3rd floor

free shared laundry for use among residents

value for money for a longer stay to make use of the kitchenette fully and other things like laundry facilities

room, no 115, was right next to the laundry room

to request early check in & was told this was fine

free parking

wifi was not great

slight difficulty accessing wifi.

lovely place, room was big enough, and the pool was lovely

food, clean room, gym, swimming pool, lawn tennis

the pool was a good size for the kids to

parking charge i firmly believe that if you are staying at the hotel the parking should be free ,

the staff couldn t do enough for us. reception staff, the porter, and waiter for room service

slightly tired room and the very noisy laundry truck at 0730

us on bottom floor where a laundry lorry stopped bang outside our window at 745 am and made as much noise as

45 am on sunday morning by the large laundry lorry directly below our bedroom window

lots of noise during the night from staff up and down the corridors, and what i assume to be the laundry lorry

dirty laundry and unpleasant staff

might have missed it, but no laundry bag

very old fashioned. restaurant not suitable for kids or fussy eaters. noisy neighbours.

no room service

stayed across the road in the apartment perfect for our needs private room to relax kitchen area inc fridge

room bar service

gardens were beyond rooms were roomy and comfortable did not eat there used the spa , nice addition after a day

room was quite cold. sadly, pool and gym was fully booked.

a beautiful hotel, lovely grounds to wander around, fantastic spa facility, lovely pool and jacuzzi, great staff

there isn't a bar as such and it didn't have any atmosphere

everything was fantastic, only had breakfast each day but it was great thanks.

breakfast terrible and bad service,could not get swimming slots ,dirty laundry up corridor and plates glasses

place for couples to get away for a weekend, golf, petanque, croquet, chess in the garden, a spa will be ready

a quick game of table tennis was also fun and entertaining for the kids

ordered room service and the food was exceptional

the library area and honesty bar on our level was a nice touch

our pet friendly room had a dog bed , bowls and treats

so keen on half of dining area predominantly reserved for dogs and near kitchen when you are a resident and don

excellent breakfast, with a good choice, and very helpful staff.

wifi didn't seem to work in the room

is a lovely pet-friendly pub set in a picturesque village with a lot of history

just inside the main entrance a large bag of used laundry had been left and stayed there until the last day of

was no pen included with the information book so had no way of filling in the feed back form or laundry / in

great location, 5 minutes from m!. plenty of free parking. easy check in.

we were welcomed on arrival and then the staff in the bar and reataurant were lovely

room service took 2hrs, granted it was free of charge after error but still spoilt the stay- didn't