to every detail everything has be implemented to make you live an extraordinary experience breakfast among the

around the property, the amazing spa with all the wellness experiences, i did as much as i could

the spa is absolutely amazing as well as the entire property.

room service food was mediocre at best

very nice, the pool spa quiet

parking lot is way too far away from the casita and no paved path to roll luggage

when ordering breakfast we called and gave our order (vegetarian omelet no ham)

we used the laundry service and that was excellent too

the grounds were beautiful, and the spa was a real treat.

is a noisy kitchen extractor fan above the old house affecting the breakast terrace and (smaller) pool area

breakfast average but pricy

the location is just our=tside of mmerida. the breakfast was good.

rk) in the veranda and could ask for coffee, i stayed for a late checkout in the pool

the staff were amazing and attentive, the breakfast perfect

super nice home made breakfast, lunch and drinks

make sure to spend some time wandering around the hacienda and relax by the pool - it's all part of the experience

at 0630am

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

i could not get the wifi and television to work

the free parking was great too

parking sucked.

nice pool, restaurant and wifi

too much noise from staff washing bathrooms or pots or doing laundry

the photos: - did not have a window - strange stains on the wall - the pillows are horrible - wifi was pretty

wifi is slow

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the wifi was awful

wifi did not work in the room. they don't have laundry but there are options in the area.

room was next to the laundry which is works all night

there is no laundry service for clients on site

laundry near by & plenty of places to eat nearby

the first day the hotel had problems with the laundry delivery so we did not have any towels.

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely

loved the pool

gym is extremely small and not well equipped

beautiful gardens, very nice pool and lounge chairs

poor laundry service, don t wash your clothes there

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

free parking right outside the door was a big bonus for us

beautiful attentive staff delicious food beautiful pool

the environment was beautiful (design, architecture, privacy, roof-top pool and bar) and proved to be a great

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store

the pool is wonderful and it feels magic at night with all the lights on

very beautiful garden, terras, building, swimming pool and room

were having a pool party till 22

the breakfast is cooked to order plus fruits, yoghurt and granola but there were 2 days that they

the kitchen was clean and spacious and very well equipped

the wifi speed was good for two days and low the third day

rooms are spacious, property is absolutely beautiful and that pool looked absolutely delightful

the homepage car rental and laundry is offered, but none of these service are possible at that

loundry service is in near street - laundry

was free private parking on the property

we had a free parking and the room was clean.

quick walk to the center, really easy to reach and the private parking was a bonus

thing is that the atmosphere could be a little bit more lively and for example the bar and inside the hotel

beautiful hotel. impeccable service. delicious breakfast.

only thing we felt could improve was the room service and food menu

parking in or out for ubers was complicated as is a busy street

the pool area is very beautiful

breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service

cocktails) to the breakfast, the pool, the location, the room, the recommendations for local restaurant, bars

a bit pricey, but spacious rooms, free wifi and included breakfast with

very friendly, beautiful surroundings and room. amazing breakfast.

the property is beautiful, all important things are working exceptionally well from wifi to service

big parking space

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

good location, great pool. nice breakfast restaurant. good parking area.

good location, great pool. nice breakfast restaurant. good parking area.

free wifi but it didn t reach my room, next time i ll ask for a room within its reach

included breakfast was perfect & coffee in the room was great too

the pool was great

staff: there's very little staff available, both at reception and in room service

great wifi

but it would have been ideal to have a bit stronger lighting in the room by night and stronger wifi

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

there is no dedicated parking, which is a little bit of a challenge, but we parked on the street without any

big and clean room, beautiful garden, nice pool, fantastic staff

really friendly and helpful staff, cheap laundry service, good value for money

from the ado terminal, friendly staff, beds were ok, room size was good,, lots of tv channels, laundry service

i loved the laundry option which served me well at the time

they also have a laundry service

we also left laundry to be done whilst we were away and it was there waiting for us when we got back

was stole during our stay at this hotel at the laundry service

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

the pool could be open a little bit later would be great.

hotel in the sense that the staff didn't recommend anything, no information on the city was given spa isn't open

the wifi works perfect

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

we stayed in the loft suite and loved having our own spacious, private balcony and kitchen space

kitchen was well equipped, the ac and wifi worked well

- it was well-located for the ado coach station - lots of toiletries, including razors etc - good wifi

staff were friendly and the location is great. parking helped too

the cark parking seems

great garden for kids and nice pool

wifi was weak

good location, friendly staff, swimming pool.

laundry bin too close to corner room chairs outside room for smokers use should be an area away

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

laundry sent out came back with a strong unwanted smell.

everyone was deeply attentive, we even got laundry hand delivered to the room

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette

the wifi connectivity was spotty, so it was hard to keep in touch with family and friends

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

beautiful building, rooms are big! wifi sucks though.

wifi very weak

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

the pool wasnt working, also the spa :(

custom breakfast

breakfast was basic but good

we didn t use the pool but sat by it to relax

sign out front says b&b but breakfast is not included

he also had breakfast every morning and it was just a really nice atmosphere

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

the rooms has a tv and working wifi

the breakfast is very expensive

wifi didn t connect

also i liked we have parking for the car we rent

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

wifi was a little spotty

breakfast was very minimal, one that s more of a snack but we found this with most of the mexican

stay, clean and comfortable room, very nice looking hotel, very good breakfast, friendly staff, and excellent

breakfast was limited

huge rooms, great breakfast and super friendly staff! not too far from city center.

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

pool was lovely

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

asking for a breakfast to take away, you should provide a full box with drinks and food and not just a sandwitch

free parking

and varied breakfast to the extremely friendly and helpful staff (all of them) to the tiered pool - our entire

the wifi worked well

great area, friendly staff, excellent breakfast, quiet, comfortable

the location is safe and in a nice neighbourhood with enough free parking spaces in front of the hotel

so we couldn't take advantage of the free breakfast

the pool area is beautiful as is the whole hotel

quality for breakfast, eggs and fresh fruits are awesome

hotel is nice, have a beautifull lobby, rooms are confortable and bar is good for a meeting.

breakfast was great

on your list of facilities, it stated on site laundry, there is no laundry here.

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

this hotel has a lot of charm, with a lovely pool, and

wifi was a weak in the room.

good location staff helpful and very nice charming hotel with a lovely patio/outside swimming pool quiet whereas

we even got our laundry done which was a treat

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

difficulty checking in due to parking

poor wifi and loud (facing street)

parking lot is a few streets away, and the hotel does not have a bay for leaving luggage

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

it does look a bit old and needs some maintenance. the laundry service is overpriced.

a lot of humidity in the room and there was no place to hang the laundry.

the gym was great considering i didn t want to run outside

could have had free breakfast and a laundry service but great value for money

wifi was not stable at all

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were

only lacks a laundry service.

the hotel didn t offer a laundry service or any food options over christmas when the city was pretty much

restaurant was closed, no laundry service, little warm water for shower.

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

it was also right next to the laundry facilities

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

appreciated the free parking even tho it was a few blocks away

free parking within 3 blocks of hotel

the hotel has a small pool more designed for refreshing soaks than for swimming

only stayed one night on our way through, parking was a few blocks away

they have no laundry service.

location is near laundry, food, stores

plaza; across the street from an excellent restaurant, the chaya maya; a couple blocks from a laundry; and a

you could even have the laundry service with a fair price

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

breakfast was

breakfast portions are generous and they are delicious

were absolutely beautiful, room was a credibly clean and comfortable, and breakfast was delicious

raul, the owner, noe, the manager, abraham, the bartender were all so friendly, helpful and welcoming

the pool area is another standout feature clean and inviting, surrounded by beautiful murals and lush

the decor of the lobby; parking and on-site laundry

for clothing storage, large comfortable bed, spacious bathroom, warm shower water, cable tv, laundry machines,

swimming pool is big, with relaxing area -the laundry (100$ for 5kg) -private parking -the hotel generally has

no laundry/iron service

parking is even available at no extra cost and there is a self help laundry facility

was not provided in rooms,and room service was only available when restaurant was open

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get

nice staff. great location, pretty facility, easy parking, good wifi

it was noisy kids running up and down the corridors all night

located, the atmosphere around the pool area was phenomenal for a couple in love

eg drawers in the kitchenette

the swimming pool is great, because the temperature gets quite hot and humid in merida and the water on the

the small kitchen at the room with table and chairs.

old facilities, pool was too cold

pool was small but refreshing

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

and the laundry service is quick and cheap

the staff weren't very helpful with transportation, laundry or attractions.

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

staff helpful with laundry

laundry down the road

laundry service 1/2 a block away from hotel

nice room, small pool but kids enjoyed it.

clean lovely helpful staff great location good breakfast great value for the

amazing location, big king bed, hot water, good wifi

hotel pretty and clean i liked the pool and lobby

pool is rather small and was dirty

the wifi was perfect, and so is the location with all of the restaurants around

great location near everything, parking, clean

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

our suite had an oversized balcony overlooking the pool

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

the continental breakfast was delicious

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

laundry came back mixed up and unironed

great pool area

staff kindness, property location, pool

the courtyard was lovely and the pool was a great way to cool off in the hot merida afternoons

amazing pool to enjoy after a day's sightseeing

the laundry service was fast and hearty

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

did not look clean they dad no towels available clean laundry has not delivered yet

inside the interior is amazing, with a beautiful indoor pool

a bit noisy and wifi was available only in the unsecured channel in our room.

there is a gym but it only consists of a few machines

good location, delicious breakfast

have selected this hotel because there was a pool and a gym but unfortunatly there's no dumbells or any weights

the service from staff was exceptional. the pool was an added bonus to our stay.

breakfast could have been included

the breakfast was very good, and the chef and breakfast staff were exceptionally kind, welcoming, and

room (one double bed, one single bed) 1x double or twin room (two single beds) both inclusive of breakfast

maps, a list of recommended nearby restaurants or coffee shops or food delivery menu (there's a breakfast

center, hotel mucuy looked pretty cute walking in, beautiful tile work, a patio with a small pool, and lots of

most of the staff were very very unfriendly, plus one of the mornings there was no breakfast when we were told

and miner but it would have been to have at least one face cloth in bathroom and i wanted to use pool but it

that it had parking.

half on the staff was friendly, another half - so so. nice pool area

the hotel also has a free parking, which is a good option if you have a car

parking was too small and not well defined, i was afraid that someone would bump in to my car while

great swimming pool

the wifi connection could have been better, there was a shortcoming at least for half a day

selection for breakfast, location was perfect , nice pool area, very nice room, great

the same restaurant also provides room service during the day

breakfast was delicious . the hotel staff went out of their way to make our stay pleasant.

terribly noisy - no parking place available - intermittent wifi - no laundry

the staff is wonderful, the rooms are comfortable with a great bed and mattress, parking is convenient and

there is also car parking, which is unusual in the centre

good location, helpful staff, parking.

pool yards away from the room, and kept clean

we missed laundry service

a lovely courtyard with pool. excellent breakfast at a reasonable price. very quiet rooms.

wifi in the room was very poor as it was at the end of the building

maybe the bed could be more comfortable there is a parking but not guarded

parking in the backyards

the staff were exceptional - sorted out our laundry and booked our trip to chichen

the hotel, rooms, bathrooms and pool area were all spotlessly clean

quiet despite being in the city centre and the pool was fabulous

was very cold almost all shade toilets did not work for 3/5 days adult only place with kids

wifi was good

laundry service is cheap and quick

wifi was not idealy working in the room, but fast at the pool and lobby area.

friendly and easygoing staff, beautiful pool and lounge, good wifi, room was big and a huge bathroom

the staff was wonderful and our room overlooking the pool was perfection

great location, close to lots of restaurants and bars

had to go to the reception and then someone went to the laundry

one bad thing , there is no security in the parking lot so my car got damaged with somebody kicked up my car

the doors of the room are very bad isolated so you can hear kids screaming from the nearby school all morning

nice pool area

the pool area was luxurious, with great facilities

apparently they had problems with the laundry company they were using

no breakfast. no kettle to boil water in the room.

it used to have a parking, not anymore. it s overpriced. inefficient staff. weak wifi

court next to the room, beautiful interior design, amazingly kind staff and excellent breakfast

the wifi is decent too

they were able to help with a last minute laundry and with booking/advises to other hotel and sightseeing

the pool, the scent and service

the pool area was tranquil and offered the perfect place to relax and soak up the sun

the rooms are beautiful with a balcony included the breakfast is delicious the pool very

unfortunately, we didn't get a chance to swim in their gorgeous pool due to bad weather, but it looked amazing