breakfast provided is average. we have to pay for the laundry. laundry should have been free.

parking was a pain

the restaurant and bar adjacent to the hotel was very good

free healthy breakfast

breakfast hours! i wish if it was extended for an hour longer.

beds were comfortable, having laundry facilities available meant i didn't have to take dirty clothes home, and

an opportunity to do your laundry

had laundry coin operated

the laundry on site

at least wash the bed linens with laundry soap

the room is very noisy, sounds like laundry machines are running next door.

it was very clean as were laundry facilities

dirty drawers, floors were dirty, laundry bags looked like they were previously used.

clean laundry room

gym in the basement

had laundry facilities

bathroom in the room and the dirty guest laundry

bathroom really small, and only one dryer in guest laundry

the room was clean and nice, free parking on site, breakfast is included

location and hot breakfast

3 nights: first change due to toilet flooding, second due to incessant ticking from ac unit and kids from a

this hotel is mot pet friendly ever ! we really appreciate the welcome feeling !

lots of free parking, easy wifi

to have a pet stay was not clearly laid out

also, there is no mini bar or even a bottle of water

unfortunately no laundry

no guest laundry facilities

carpet outside of laundry room is always soaked

hockey tournament. kids running the halls

if the hotel was pet friendly and was told yes

we were able to wash some of our dirty laundry at a reasonable price

lots of parking close to amenities and 401

the swimming pool was closed due to covid

no one did anything about the kids until i called

pool water was very cold this time the room keys did not work at all was very inconvenient

everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with

pool was closed.

it took almost a hour to fill the spa tub as well as the shower not enough pressure

loved having our own kitchen facilities. makes life so much easier.

considering covid your breakfast was excellent.

more garbage bags, laundry detergent and dishwasher tabs, because of our longer stay

the communication with mandy (the laundry rooms guest experience manager) was excellent, i received nine different

i have used the laundry rooms before and never had an issue, however this room was disappointing

love the seperate bedroom, the closet, the kitchen area a laundry to catch up on some clean clothes mid trip

but a lady that worked on the front desk for the condos (not the laundry rental rooms ) was wonderful with advise

none of the stuff mention that we have guest laundry facilities

laundry machines didn't work properly

fridge. access to laundry if needed.

guest laundry was used by us as we were here longer

there was a half hour wait for the laundry

had laundry facilities on site

once we got our keys we went to our room on the 4th floor, there were bags of garbage and laundry all down the

location is good and availability of laundry

front desk staff was friendly and helpful. laundry facilities were good.

room service (or at least, i was never able to get through the the kitchen staff (phone just rang constantly)

only 1 working elevator sometimes waited 20 minutes for it to come only to find it full of dirty laundry

i had a hiccup with the laundry but it was resolved by front staff quickly

website talked about martini bar staying open til 1

room service and provision of a chair in the room in addition to desk chair

everything was great other than kitchener is not easy to get around

convenient location, friendly staff, simple but good breakfast laundry facilities are available

not sound proof enough, too close to laundry room

facilities were closed for corona virus (but was not made aware until after i paid for the room), laundry was

our only complaint was we could hear someone doing their laundry quite late at night.

we had 1 breakfast and it was excellent.

i think he should have written down our order as things may have been lost between table and kitchen

breakfast and coffee was delicious

spent for 6 days in crowne plaza kitchener-waterloo, an ihg hotel, i need to say something about himansho, he

nice facilities like gym and swimming pool. nice environment.

pool breakfast restaurant room staff late check out

laundry bag in the room, no shower cap or small amenities, the curtains were dirty, it was very

great location, close to restaurants, bars and victoria park in downtown kitchener.

gym is advertised but unavailable due to renovations

great atmosphere in the lounge, and breakfast room

no gym facility.

well renovated, comfy beds and has a laundry that we can use for 2

kids really enjoyed the pool and slide

i like that there were attendants at the pool and taking samples i like the hot breakfast in the morning i like

excellent breakfast, very clean gym facilities.

no kitchen utilities and there's no place to hinder clothes

location, pet friendly, friendly staff, laundry facilities and breakfasts all make this a very good

the laundry facilities were convenient, and while the pool was lovely, the water was a bit cool for my

variety of quality specialty cable networks, free laundry services, pristine sweet smelling indoor and outdoor

ultra modern room. very clean, great staff and facilities. even free to use the laundry.

well equipped, food was good staff very friendly and helpful, and the fact that the use of the laundry facilities

there are no signs that the laundry room is in a huge building

great communication from the laundry room management

clean , modern, kitchen was great.to have as well as laundry .

apartment itself has a nice layout and it is nice to have two bathrooms and laundry facilities

dec 23/24 night the go trains stationed beside laundry buildings grew so loud lasted from 3 am till 6 am - i

wanted to do some laundry and they had no change at the front desk which was very irritating

ran into a situation with 2 ppl having sex in the hot tub when i came down with my kids and i went in and told

last night, there was a group of kids running and yelling through the halls

cutlery or dishes in the kitchen

it had a pool that was never crowded

bar mason restaurant offers a small selection of food and they are expensive

room was small- it was a suite with kitchenette but didn t have anything included in the room that isn

it would be nice to have some dishes/mugs and cutlery provided with the kitchenette by default (we asked the

no service to pet owners for dining

t tell if it was a cafeteria (ie self serve, stand at the counter & order) style cafe or a bar or a sit-down

nice staff ! was nice had gym laundry and breakfast!

laundry wasn't available with the accommodation, it needed some arranges

they also did not follow the requests i had made about not being placed close to laundry due to my having copd

all amenities (laundry, lockers) available

location close to family, updated main lobby and dining, available gym and laundry

upstairs, exchanging money for me, calling me a taxi, and even directing me to the nearest laundry facilities

to the mohawk races and came back and there was one parking spot and one customer was over on yellow line and

there were rusty pipes and unclean rugs in the hallway. i had no room for parking near my room.

it also states in description there is a hot tub at the location when my kids asked the manager he said

owner was really nice room was clean parking was good

it was not make up but moisturizer that is tinted and i explained that it washes off in the laundry

the eggs and sausage were really cold. the only thing i was disappointed in was the breakfast.

bed was really comfortable, room was clean, pool and hot tub were great too

car park was great and breakfast had nice verity, i would defend recommend and come again

the fact that you had some gluten-free items on your breakfast buffet

ambiance of hotel location is good-central a lot of disabled parking available pool, sauna and gym

nice gym

there seven occasions and the pool and gym area has never been working properly

nice pool/spa/gym

it's well located in the centre of kitchener/waterloo

the laundry room was clean and functioned very well

i also loved how the tv accessed all the streaming services and the wifi was really fast

the room was adequate and the wifi service was excellent

location is across the street from where i am working and parking is included in the rate, saving me $12 a day

wifi isn t great, netflix cut out a couple times but not terrible.

the laundry facility is an added bonus

the breakfast choice is lovely

although we didn't have anything from the kitchen/bar

large gym as well

karen in the kitchen for breakfast was very help full ,courteous and

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

our fireplace did not work which we were looking forward to

com listing said the facility was pet friendly - there was no mention of their being an add on charge of $75

breakfast included was a great value

bar was over priced and drinks were not made right

no laundry in the suite and break was not to standard

laundry! good breakfast

i liked laundry facilities available at

facilities in room, gym and pool as well as laundry coin are available

there was a bag of dirty laundry in front of the room opposite to mine, this bag was there from the day i

the laundry facilities were excellent new machines that worked well

been cleaned no towels had to return twice to front desk to get proper towels, no garbage bags or laundry bags

also leaking water from seems to be laundry area notice bricks and wall starting to decay

the guest laundry (coin laundromat) is particularly helpful

swimming pool looked attractive; good gym set-up; laundry room well-equipped

location,laundry facilities on site

maybe they were in the middle of doing laundry

great location. clean. good facilities. pool, gym laundry room.

room was very comfortable and clean, amenity in room and bathroom was good, kitchen was good, laundry and dryer

can just unpack when i get home without having to do laundry

mini fridge and microwave in the room, the pool and hot tub and the continental breakfast

it was clean and enjoyed the pool for the kids.

player kids and their family members kinda overran the place

good clean rooms, organized check in and check out. included breakfast

pool could have been warmer. but nothing major property was excellent.

happy for laundry facilities

the kitchen was gorgeous and the hot breakfast was excellent

kids were not fans of the breakfast, also when i called to book i was told the pool was open,

kitchen generally well furnished and staff gave us dish soap as needed so that was good

very comfortable rooms. kitchen was very useful. complimentary coffee was nice. :)

i clean the room everyday, along with taking laundry down to the office

breakfast was just fine

parking

it had free wifi and was close to amenities and free parking

parking was extremely convenient

free parking. close to restaurants and businesses.

express checkout was very convenient, parking was plentiful

with kids and breakfast included would have been nice

with kids and breakfast included would have been nice

the breakfast was very good and parking was good.

dirty laundry laying on the floor in the hallway out side my door all night

the process and why it was important to be conscious of the environmental impact of so much laundry

beds, breakfast, parking, quiet

the breakfast could have more varieties.

breakfast is worth getting up for

we also were grateful for the guest laundry room that we have to pay extra for again

pillows nice, smart tv, good laundry, nice staff

is so clean we saw people cleaning at check in and later that night same thing when we went for breakfast they

the bed was very comfy however:) i enjoyed the wifi and the hairdryer

clean hotel , great breakfast, gym & pool

had laundry facilities on the property which was convenient

room first assigned to me was uncleaned, dirty laundry on the floor, unmade beds etc

our room was next to laundry room and was noisy

the pool snd gym room was nice

like to suggest on the weekend nights that hotel provides extra security staff when haveing the kids hockey

no laundry service and price not including breakfast

the rooms were well kept, the bathroom was very nice, and the laundry room was a nice addition

good facilities such as laundry, tho i didn t have time to use

only downside was that the wifi was a bit temperamental in my room, but it wasn t really an issue once i

restaurant n room service

to use a laundry facility to wash a few things and the washing machine seem to of been out of service for a

cleanliness in the rooms was decent but the laundry room and stairwells as an example were less than ok

the laundry facilities were a great bonus as

tv had cable, radio ice machine but the ice machines ice was dirty with black specks in it, laundry room with

friendly staff, clean rooms, & laundry facilities are always a plus!

the pool and fitness center were also amazing

the pool the room and the breakfast

the breakfast offered a lot of variety and the food was very good for what one would expect at a

gym was great, good variety of equipment

good food and pool

access to laundry facilities is also a bonus

free breakfast is great free suppers even better the pool and the laundry all wonderful and working the water

- laundry area is very accessible- very important if you have kids - being able to cook is also great

pool was working, gym, laundry and cooking space, store and booze, free breakfast and it's a very good meal

the meals provided and laundry.

pool but no hot tubs or tubs, big, gym, laundry, nice out look from window, ice, stove, dishwasher, kitchen,

having access to a laundry. compliments afternoon cheese and biscuits .

laundry room for some reason very few motels have one but they are very useful just seems like a

laundry, pool, gym free big breakfast of good foods

laundry room is available on the mezzanine floor with ample washers & dryers (coin operated cad 2

00 a day for parking that i wasn't told about when i booked the hotel,no laundry room

the pool was clean and warm

kids hockey team staying on our floor…

i found a pill under my bed - luckily the kids did not see it.

the bar and restaurant were quiet and with good service.

free soaps, laundry soap, dryer sheets, nice coffee set up, bath salt, free pop corn

the hot tub in room. laundry worked ok. the store onsite is good price and good products.

your court yard and name sake was under work, your laundry despite free soap nice touch, don't work that well

the breakfast menu was not varied.

location is good, nice staff, clean and big room. the breakfast was not great but still ok.

laundry facilities were an added bonus

hotel with free parking, pool, laundry, kitchens, free breakfast

friendly kitchen staff

the breakfast was also wonderful

breakfast was great, for a continental i was happy with it

i liked there organized breakfast to stay safe to covis 19

the breakfast was ok and the rooms and breakfast room was clean and well stocked

anyway they offer a morning breakfast which is complimentary

the breakfast products was expired pls try to make them better specially the apple .

to airport for early morning flight, cleanliness, courteous staff, early opening for continental breakfast

the wifi was super fast

hot free coffee and laundry

also took advantage of the laundry facilities, which were much appreciated after being on the road for 2 weeks

no hot tub by the pool

very nice updated rooms. great staff and pool was amazing.

comfortable w/ hot tub and fireplace

helpful staff,laundry room clean,pool open,good location for me.

laundry came in super handy as i had 3 weeks of vacation clothes to clean

good facilities on site, pool, gym & laundry room

swimming pool and laundry room

mentioned that the pool and hottub were under repairs

then they placed us in a room beside the laundry

need some renovation no laundry room

there is a shopping center across the parking lot and we were close to the highway

pool hot tub restaurants walking inside

was exceptional ud83dudc4c little kitchen was super cute and very functional hot tub was a perfect size and pool

no spa, no pool, no laundry, no fitness center, small business center, not even clean - only for the food they

were some people hanging out in the parking lot at night which made me a little nervous walking from my car to

excellent parking

didn't care for the eggs or hot meat, but a free breakfast is a free breakfast!

greeting/service of assistant manger kerri at check inlocationpricefull hot breakfast