oddly the laundry was free

based on the condition of the clients going in and out the front doors, and with the free laundry services, i

breakfast was amazing and the food was abundant and delicious

also was glad i rented a car because i had a 6 am flight and needed to be at the airport by 4 but shuttle does

it was great, especially the free shuttle to the airport

ice machine and laundry were out of order

breakfast had no drinks ( apple, orange juice) they were out of them front desk not very polite laundry machines

another situation was the laundry room the dryers was broken and i had to dry my clothes in my room

non-guests were allowed to enter the premise, use the bathroom & the laundry

and the thing that was bad was when there were people taking hard drugs needles etc in the old laundry rooms

with laundry trolley and wheel bins, breach of health and safety

no way to do laundry or close laundromat

only bad thing is the shuttles to airport is not 24 hours as they say at web page, its only specific hours at

i really appreciate the location, the breakfast, and my room accommodations

our room had a used bar of soap in the shower when we arrived and wet towels folded like they were new

laundry room is very dirty

i had to get an extended checkout because the were still doing laundry when i called for a fresh towel and

not very clean, we had no towels other then hand and wash cloths. no laundry bags either.

laundry room being on the 4 th floor and it is only 1 washer and 1 dryer

is one issue is the location also they booked me in room 128 which is not good location infront laundry

one even locked herself in the laundry room and squatted for the night

pool

the pool closes early and opens late the room had roaches and was not very clean

pets are allowed

pets are allowed

pet friendly, full size fridge, mini stove, and clean 24hr laundry room

the breakfast was poor. just coffee and small muffins.

we also had a giant snow storm and the hotel needed almost 3 days before they got the parking lot half-way

had to pay for each room separately and each pet fee separately (6 separate credit card uses)

they have a little kitchen in each room and they offer dishes for you to use in your room

at all hours of night couldn't sleep walls paper thin room on 1st floor adjacent to lobby and laundry room and

location, room was clean. great breakfast in the morning

close to the airport, shuttle, free parking, and good breakfast.

parking is bad

convenient to the airport and they provided a shuttle for free.

scum on the top of swimming pool,my laundry got stuck on spin cycle stil dirty

laundry diy

but the fool and fitness area were out of order

50 charge for room service when eating at the restaurant

just the pool wasn't open lol

the laundry room was the cleanliest place with the vending machine hat broke the second day

there was a fill up part way in the kitchen sink that look like sudsy water from the laundry room

location price breakfast vending & laundry area prices were reasonable

location is perfect for work. the snacks & coffee in the morning. laundry & vending area.

towels had hair on them and there was laundry left in the room by the previous occupant

also no breakfast or self-service laundry

no laundry and no microwave

laundry machine broke down and we had no clean sheets or towels for 3 days

a guest laundry

the room was very spacious and it came with a small fridge and internet wifi.

your laundry rooms are so disgusting old and half working

smell like weed, trash in the hallway, dumpy grounds, old laundry machines that didn t clean it or dry my

the laundry situation is ridiculous

there where only two laundry facilities and both where not working nothing worked

they offer a great breakfast included in your stay and affordable laundry service as well

kids running around unsupervised, people doing laundry, walking around with no shoes

full breakfast was fantastic and i also liked the fact that the hotel had laundry facilities within

access to pool, fitness room and laundry

there is an option to do laundry, with supplies provided by the hotel

was able to access the laundry facility and the fitness center

place is super nice has laundry also

2nd floor laundry room is in poor condition and can be considered fire hazard due to expose electric wiring

laundry not working need more house keeping ud83dude2b as for my 3days stay didn't even see one

guest laundry facilities are bad

the staff were great. breakfast was good. nice clean rooms. laundry available.

the location to the airport, the free shuttle and breakfast

location to airport, airport transportation available, kitchenette.

always choose this location,but i was surprised when,i saw pets

ants in the kitchen area

comfortable, great staff with positive attitude, pet friendly, good size room, very clean, breakfast was

the staff were friendly and there is a good laundry facility

we loved the use of laundry washing and drying free for hotel guests

location was perfect for airport travel and we liked the parking and the shuttle

problem was that your site said public parking was free without a reservation

parking was nice to have

overall staff courtesy and the shuttle drivers.

the so called bar was 4 bottles at the front door

close to airport and hotel shuttle

they kicked our group out of the lobby at 10pm while we were trying to eat after our kids played a long day of

they do have a shuttle driver to pick you up from the airport and drop you back off on your check out date

even on teh 4th floor it sounded like laundry machines running off and on with tennis shoes in

dirty laundry and trash was in the hallway as we walked to our room at 3pm when i checked

facility mostly quiet, guest laundry much appreciated

jordan and shuttle driver were outstanding!

didnt have a great check out experience the clerk wasnt present the shuttle guy didnt come check the lobby for

called for washcloths and towels and they dropped off towels only in a laundry bag

two of the four laundry machines were inoperative

may 22 evening the lobby bathroom is awesome there was no laundry bag no tv instructions no literature in the

was no breakfast offered, the laundry machines were pay as you go and they didn t all work

highlight of my stay was the food i got through room service

cleanliness,the over all space of the room and the fact that they have in house guest laundry room

i arrived the laundry machines were broken, i couldn't get extra sheets for the pullout sofa until the next day

the staff were friendly, polite and helpful. there was a laundry

exercise room and decent laundry facility

room had a dirty laundry type of smell it looked clean but had an odor but other than that everything was

in addition, the shuttle for the airport left at 4am, which was exactly what we needed

room service was a little slow

pool

beds comfortable. location good. pool area nice

we went to the bar and had a few drinks

free coin laundry.

there was a free laundry with fresh apples which were also free

they also had a complimentary laundry area and complimentary coffee

although i had a coffee maker there was also free coffee in the laundry room/snack store

the kitchen and full sized fridge/freezer was a huge bonus, laundry facilities are great

didn't have time enough time to visit - i talked with the manager and she allowed me to use the breakfast area

couldn't give the breakfast to my kids because they was allergic to everything that was offered

the gym was well kept, swimming pool a bit chilly, but nice to have available to use

the hotel also provided a shuttle to and from the airpot and the front desk staff was very friendly in booking

couldn't give the breakfast to my kids because they was allergic to everything that was offered

the guess laundry room there was plenty of hot water t.v. channel were ok

hotel had not done laundry

that it was under construction and that none of the amenities were available, no fitness , no laundry center

are good and the guest laundry room is very convenience

then i was doing laundry and found 5 different bugs in there within 20 minutes

there was also an area near the laundry that felt very hot

breakfast is awesome and so is gary the a great cook/employee ud83dude0a i did use the laundry and it was free

wifi was on a business trip for 2 nights no wifi at all in my room 426

only negative thing was the wifi was not working all the time, they need to upgrade there wifi

the omelet bar is outstanding and the chef making the omelets deserves a raise for being so organized and

also, my room key didn t work for the laundry room and on monday morning my room keys had to be reset again

hotel was excellent for a pet friendly stay during covid

i ordered room service and then went downstairs for my water

i kept calling downstairs to get the wifi

tight parking lot.

bed was comfortable,had a laundry room.

laundry facility and the area(safe and clean). close to airport and transit systems.

great laundry facilities

no breakfast. laundry room only have a washer & dryer, too small. tv channels not working.

except the laundry area was dirty for 3 days i refused to wash my clothes

took five dryer cycles to dry my laundry. $1.75 a cycle!!

atm machine, laundry service

wifi was good and there was laundry machines which i am was glad see there

great amenities, laundry use, delicious breakfast, clean rooms and bathrooms, dove soap products and a nice

there were not enough towels and rags, and the dryer didn t work in the laundry room.

they also offer parking for your car as you travel

great in-house bar and swimming pool

paying for parking!

thought parking for all 8 days was included

disliked the parking

heater was as loud as a laundry machine running all night

staff from the kitchen was very nice but need to be ready for the guest to come eat from 6am until 10 am had to

location. price. shuttle!

nice facility convenient to bwi shuttle a plus.

nice updated clean hotel safe location. continental breakfast was good!

a laundry cart was abandoned in the hallway (10:30 pm) and there was a towel on the floor of my room

free airport shuttle clean updated nice staff responsive

birthday, we are african americans, a calcasian man wanted us out the pool area stated the kids were to

late check out was only extended by 30 minutes

love the westin for staycations we we need alone time and a quick night away from the kids

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

staff; great breakfast; room was very comfortable; was able to get a later checkout time

free hot breakfast

location was good. we enjoyed breakfast. staff tried to help.

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

wish it had more laundry rooms

close proximity to bwi and 24 hour airport shuttle service.

received wake up call as requested and had shuttle to the airport

had to wait over an hour for the hotel shuttle

i couldn t get in the pool

was not clean - dirty laundry from a previous occupant and trash left as well as bedding still looked as bed

things we were looking for, close to the cruise terminal, had breakfast included and had a self laundry area

property, excellent staff assistance, great parking, rooms amazing, clean & comfortable , fantastic location ,

wifi was sketchy from #210.

only the parking situation

distance to a top golf and across the street from a royal farms

free parking, complimentary breakfast, which was great

and why have a pool if it's

the area was what i expected and the pool wasn t open

breakfast team worked hard to keep things fueled and clean

mountains of laundry in plastic bags in the halls

that s my biggest pet peeves at hotels

very clean,staff was pleasant, amenities was on point from the gym to the pool

restaurant & bar closed

right next to construction. no pool for kids.

the bar was great also,

room service was non existent.

everything was great. valet service and room service is to be commended.

the only issue we had was with the wifi in the room not having a very good connection.

shane goes for the room service, which comes from the same restaurant

a little more variety for breakfast

hotel was clean and quiet. early check in was nice.

attitude of front desk and kitchen staff

suite was clean, nice size and great view of ballparks, i enjoyed the free breakfast and the jacuzzi was a nice

pool water was extremely cold!

also the customer service of everyone from the bell hop, to the front desk, room service and in room dining

the bar area in the room was a little dusty and the coffee maker had a used cartridge.

service at the bar on the ground floor was abit confusing whose your waiter and so you just wait not knowing

the front desk and roof top bar staff were friendly and helpful

that i didn't go when pool was open!!

cleaning lady threw out my girl friends dirty laundry bag

i had a few questions about the the laundry facility and they were able to get my key card all set up to use

guest laundry facilities are wonderful

we had free breakfast so i would rather them deliver room service and the rate

for a pet-friendly hotel, the fee is the highest i've ever encountered.

exceeded the 6 day after reservation and is already recorded in the system, so can t remove the laundry fees

no room service no laundry

they didn t utilize the outdoor bar area. it was only for special events.

gym needs to be refreshed; was not modern and appeared to be poorly maintained

gym was decent; big and enough cardio and weight machines along with two peleton bikes

room service has been temporarily discontinued due to covid

bar closed too early

gym area clean

the pool was an added bonus especially during the winter

gym had very little weight lifting equipment

the courtyard should do a better job with laundry service

the laundry was also good and often vacant for the use

the kids love the pool, i enjoyed the gym

not much for kids to do since pool was closed

the lobby restaurant and bar was perfect for coffee and a quick breakfast in the morning or a glass of wine in

breakfast was fine. gym was nice. location was nice

gym was disappointing.. plenty of equipment but grim decor.

the water views and exceptionally friendly staff ! breakfast was also beautiful

i said no finally put us in a room 4 doors down then we had no wifi

great breakfast included

it isn t easy traveling with young kids and he was very patient and so professional

restaurant is described as a sports bar which it definitely is not.

the worst part of it all is that after flying for 10 hours with 4 kids and 12 pieces of luggage none of the

central location to inner harbor and fells point - all within 5-10 minute walk with small kids

hotel lounge bar and restaurant were horrible and insufficient

of an upgrade considering the location by the harbor this is the property where i had to pay for laundry but

this is the year of 2026, not 1926. using coins for laundry is absolutely ridiculous

the kitchen was a bonus

i called room service

the service was excellent breakfast was great and the rooms were very comfy and clean

not sure if there's a way to quality control that since i know hotels sometimes outsource laundry but just

the pool is fabulous

everything but especially the pool.

pool closed too early

gorgeous hotel in historic building at the pier, so comfortable, gorgeous pool area

danish and fruit choices, the rooftop is a real plus but only used for special occasions, and the bar was not

the location is perfect, and they are a pet friendly hotel which was great.

95 charge for' incidentals' like wifi and the water bottles they leave in your room

old rugs and carpet needed a good cleaning

pet friendly but neighbors left dogs barking when they went out

house keeping was out of many items and little things like toiletries (hand soap) , trash bags, laundry bags

location! the pizza and bar were great

this isn't a big deal if you're a party of adults or with older kids, we just walked a

no free wifi, parking was a bit of a hassle

the gym was one of the best i've experienced as well

no light in laundry

clothing so i had to run out and try to get coins, which were not in the hotel to put into the laundry machine

to convention centre and harbour laundry and ice facilities good size room and sofa bed secure luggage

gym room clean

was confusion with regards to horseshoe casino

laundry facility was not kept well and drier didn't dry

need extra charge : wifi, water not friendly : self laundry only can use quarter coin, but the front desk

there was trash and towels and piles of laundry outside all the rooms on my floor in the hallways from saturday

found dirty laundry from previous guests under covers

the room service food was not a good value

the walls are a bit thin, so it felt like we were babysitting the kids next door.

wifi and free breakfast are good. location is great! groceries and many restaurants around.

breakfast had the usual things, would have been nice to have a diy waffle iron or pancake machine

breakfast options during a pandemic aren't great. wifi is slow.

the hotel itself: useful gym, pool and outdoor courtyard, good breakfast, super concierge, good

no towels outside the room in the hallway there was a pile of dirty towels (like 200+) as if laundry wasn

the laundry machines did not work and couldn t get the money out

uselly collect qeurters for laundry and all so i got some

no laundry serviced as stated on booking

entire stay was great, my room was clean, the staff were professional, parking was great, and the laundry room

breakfast bar was literally some breakfast items on the bar of their upcoming restaurant

only issue was that the a/c was out in the bar area

wash was empty and they gave me a bar of irish soap instead

were spacious and clean, staff was friendly and helpful and even accommodated an early check in

exceptional friendly work staff from valet parking bar and restaurant workers front desk everyone was very nice

breakfast, a laundry room for those wishing to do their own laundry

on a positive note though when we needed quarters for the laundry a male staff member went down the street to

like how it has a laundry room, storage and a full kitchen and stove in the rooms

no pool, recreation for kids!

very clean, staff very friendly and hospitable, large room with kitchen for great price

we wasn't told about the laundry facilities until the day we were departing

both desk clerk and laundry personnel were sullen/upset during interactions with guests and it seemed like it

good laundry room

some unsupervised kids roaming around, but i assume it was spring break.

to the gym and couldn t get out

laundry room smelled like a sewer and we had to do laundry and our cloths smelled disgusting

the laundry room didn't have good circulation

kept getting clogged , for no reason, wifi wouldn t work all night , which really messed up the whole night,

the beds were super comfortable and the wifi was great

was ok and what they had was good so i can’t complain it was something to eat for me and kids

free laundry facilities as well

the complimentary laundry in the basement was a lifesaver

there is free laundry (just need to buy the detergent)

iron and board, plus complimentary laundry

breakfast, laundry area available

no washing machine. it costs ridiculous money for laundry.

the self service laundry is good

they have a laundry service in the basement of the hotel and they also supply laundry detergent and fabric

were on the mattress cover there was no toilet paper towels one wash cloth and two towels no laundry bag door

very good and central location with a lot of history to the building + a good onsite gym, laundry and coffee

the hotel needs to look into their 3rd party laundry company they are using

are washing towels you cant wash bath robes the bed sheets had a crusty feel to them think it was laundry soap

after 2 hrs and family with small kids could't sleep pass midnight, finally they agreed to change room

the hotel is beautiful. my room was amazing, the spa tub was the best part.

the breakfast at the restaurant was amazing.

dirty laundry and trash in the hallways

thing i didn t like was being next to the laundry room

no laundry facility which the website said there was

hotel is very flexible with early check-in and late check out

the lobby was grand, the gym was exceptional, the staff was friendly and helpful

accomodations were great,the gym, the laundry facilities and the overall comfort was great ud83dude03 so nothing

place was always spotless. like the gym laundry was free

free laundry facility

didnt stay in the suite long enough to use the laundry or gym

i love the cupboard and free laundry

the management was nice. it was decorated nice. breakfast was good. love laundry area.

good breakfast, laundry facilities on property, good wifi

however, there is no laundry room despite what s mentioned in the description, and the facilities are quite

dirty laundry and trash was left in the hallway for at least 2 days

the facility didn't have guest irons available and no laundry service either

the laundry room was great too

no free breakfast

problems with the wifi

visitors as well and no children running were around was really refreshing, as much as i like kids and have

have been given only 2 vouchers for breakfast even though we were 2 adults+2 kids and i paid for the breakfast

pet friendly

the gym was nice but not well maintained (cable machine was broken, towel was always out)

food service between 3-5 pm in restaurants, 1st floor cafe or room service

no food or room service between 10 am and 5 pm

the lobby area was well outfitted with seating for adults and games for kids and families

location for those without kids/families

we had access to a local gym

original architecture, super comfortable bed and amazing bar downstairs!

location for those without kids/families

wonderful bar and restaurant downstairs

lack of room service.

perfect spa, very tasty food, recommend to take benedict eggs with maryland ham - super tasty

hotel has a free bar with a variety of different drinks and a big assortment of table games

no facility for laundry

good and reasonably priced laundry facilities

whoever is doing the laundry, please wear a hair bonnet

is now our go to hotel according to my kids as they loved the studio suite staff was amazing best i have witnessed

the valet attendent to front deskand especially hotel employee in the breakfast bar who made us feel like we

everything breakfast and shower and bed

) we were told alot of people brought kids for the weekend and they had a bunch of people for the park and cruise

weak wifi

shuttle

pool not available to the kids, breakfast food could have been warmer n offer more than sausage

shuttle

the room was clean, the continental breakfast was better than any hotels i ve gone to and the gym was pretty

friendly staff excellent breakfast clean & quiet

price, shuttle

breakfast but wasn t the hotels fault

it offered an indoor pool and allowed my family 2 adults and 4 children to stay in one suite

liked that you had to reserve pool times

that the bar wasn t open yet due to pending approval for liquor license.

breakfast was great, staff were friendly and room was more than i expected

was pretty good, nice pool area

i did book based on the amenities of room service, restaurant on property, and laundry

the rooms were nice. the pool was nice.

was a snafu at the airport regarding the location of the complimentary shuttle service

the hotel had great amenities: a pool, hot tub, a bar in the lobby and a little store with snacks and other

pool had to be shocked so i couldn t use the hot tub, the bar wasn t opened and the shower wasn t hot

free laundry and workout facilities were super helpful

laundry services and miniature room kitchen

best part was laundry was free

site laundry(washers and dryers)

room size. free laundry room, cleanliness, location

cleanliness, up to date accommodations, on-site free laundry with the latest technology appliances

they offer laundry machines without fee, you need only the detergent

the complementary for laundry and the shuttle were perfect

there is a pool and gym and outdoor bbq patio too

i liked the pool and gym too

the rooms and laundry rooms need to be cleaned better because they were disgusting

there was no clean towels available the next day when i ask house cleaning for some i guess the laundry person

ambiance is amazing, they provide a shuttle & the covid restrictions on the pool worked in my favor

wasn t the most helpful with information or welcoming on arrival about anything concerning wifi, shuttle

the gym was fantastic and the pool.

awesome amount of space, great place to do some laundry.

pool, laundry area, and free breakfast, location was excellent also

there is a laundry area and they sell detergent there

only thing i suggest is to keep laundry room a little bit more clean.

the free laundry and dishes in the room

i went to do laundry in the laundry room and the washer and dryer worked

there was no fridge in the room, no laundry bag, just seemed that basic amenities available in other hotels

i didn t like that they had no change for me to do my laundry

it wasn't a breakfast bar but when i booked the room it was supposed to be.

the ad said there was no pool or a bar at the hotel that s why i came there just to get away and didn t

the fact that they have a cc laundry facility and the in suite kitchen

elevator was slow which i used quite a bit due to laundry

no room to complain with the atmosphere from the front desk clerks and the breakfast attendant was great also

staff, cozy room, good wifi, convenient location with lots of great restaurants for carry out during covid

this was our 4th time staying at this hotel, & the full kitchen, desk, chair, and sleeper sofa was an added

close to maryland live casino

noisy. tons of kids going to tournaments. not their fault but takes away from breakfast. noisy.

friendly staff, wifi, breakfast, decent gym

pet friendly free breakfast with hot food and healthy choices

bar was nice, good selection of drinks and good service

even when i went to the laundry room to get some more those were dirty as well

i see it the water is not 100% clean and clear, also i didn t like the way the laundry room, and the machine

the breakfast buffet is back. guess laundry room.

things missing from last time i stayed 2 years ago - room safe, complementary laundry detergent, and kettle to

isn t a big deal, but l wish there could have been the option to order room service

provides self service laundry and detergent.

then upon leaving i asked for 2 trash bags for my dirty laundry guess what she gave me

none. just not sure why i am being charged for $20? parking?

everything breakfast and the room

kids running around late night.

the laundry room was on 1st floor, a plus since we needed washer & dryer

the room was nice, kitchen area clean and in order

carpets at multiple things

fireplace was broken

great as well as the pricing and the amenities in the room such as the full kitchen staff was great

and the laundry/linen bag, usually attached to hangers in the room, was not there

laundry room dryer kept stopping but that was a small thing compared to all the great service

also my watch was missing and was later recovered it was accidentally picked up with laundry but was returned

parking was convenient, the room was clean , the breakfast was great and the staff was very

breakfast is very good