hotel did not have wifi. at least i didn t pick it up.

the free shuttle to the airport is very handy too

advertise free parking

breakfast was very good

was very close to the aiport and they had a shuttle to take you or pick you up from the airport which was very

the pool was filthy and some areas of the hotel

she kept saying that there was no more room and he would have to go find parking elsewhere; even though we had

swimming pool was like a swamp

also the pool and the elevator aren't working, but are getting fixed

pool wasn t clean/open

swimmimg pool closed

not instructions to start the walk machine in the gym

maybe more equipment in gym area, fix tv at that same place.

the wifi is weak in the bedroom

parking lot is an open space near the sidewalk, although they have security cameras installed

pet friendly, clean, comfortable, convenient location for traveling, restaurant, good breakfast,

pool

the pool area is very nice. good breakfast buffet and big room.

the pool area is very nice. good breakfast buffet and big room.

staff very gentil and educated!. parking space.

the breakfast options are limited.

que lo unico que quedo a dever fue el wifi, no me entraron llamadas importantes se watts app y no tenia senal

convenient location, great breakfast buffet on weekends included, very comfortable beds.

lowsy breakfast. rooms out of date. need renewal asap.

mentioned pool and hot tub but there was neither

fresh fruit at breakfast

pool - this is was the main reason to reserve, in your website i read heated pool and the water was

roof pool with view of the city was lovely in the sunshine and i had it all to myself

liked the super comfortable rooms and the rooftop pool

very nice value , clean and modern with pretty rooftop pool

the mid century furniture should have come home with us and the roof top pool and breakfast area were lovely

free parking ok

great quality food in the breakfast buffet, amazing customer service

too much people and few parking spaces

the pool area very clean

breakfast buffet is nice, nothing special. the beds are super comfortable, impeccable linens.

pool was beautiful but with frozen water, we could not swim during our 4 nights stay, we always

the breakfast was amazing and the staff extra friendly

elevator, tv located in kitchen/living room area not in front of bed for viewing at night

equipped kitchen, good room service, terrace

equipped kitchen, good room service, terrace

good breakfast, but no variety

the staff were helpful and were able to arrange a laundry service during our stay for a very reasonable price

only disappointment was restaurant and bar were closed.

excellent tasty breakfast

even so, we were surprised that the hotel has closed its restaurant and bar without any prior warning

breakfast was genuinely amazing and the location is perfect to go around morelia center by foot

no breakfast included

the spa is also beautiful and so relaxing

should be included some breakfast package

it is a bit pricey when it comes to having breakfast there but it s worth it

i sorry but i couldn't get the breakfast in the hotel

the wifi didn t reach our room

breakfast!

breakfast was fine. location was great but a little difficult to find.

parking, but the great staff gave us a spot.

breakfast was a great selection and super delicious. front desk staff were friendly.

great value, early check in not an issue, very friendly staff.

the parking space is also an issue if you arrive late.

centered and there always were parking places

requieres more parking space

the room service was very fast and the food was tasty

wifi can be bad depending upon which room you get

good wifi

it is close to an area of bar and restaurant that makes it practical to go out at night

helpful, mario from the restaurant is amazingly patience and very accommodating as well as the breakfast staff

breakfast was large and delicious--several choices

nice breakfast!

the wifi was not working good and the water it was cold

wifi was awesome, the hotel has good location and the staff was friendly

the breakfast was very delicious. i liked a lot

we enjoy the breakfast and personnel

great staff and value plus good breakfast to start your day

location and great breakfast, froendly staff. great

the breakfast was excellent with a wide variety of mexcian foods

the courtyard is comfortable with wifi

wifi in our room was on and off but was strong in the courtyard

the price for our two-night stay was extremely affordable and included breakfast, which was delicious (fresh

and good wifi

location, good rest, comfortable, nice parking, good service, great price, and delicious breakfast

hotel was nice, hacienda like, it has parking, the rooms were clean

the parking was the biggest issue for us

and not comfortable, the room they gave us was located at tje bottom of the floor and there is bar in front of

the location and the free parking for this hotel

people were very nice and the breakfast was good

clean, good breakfast.

location is excellent for us and the breakfast was outstanding for the whole family

clean and free breakfast

breakfast good. accomodation noisy

the breakfast was minimal, but ok in a pinch

- light and noise at night - lack of privacy - breakfast included was a joke - coffee & fruit - wifi working

very good price, very nice bathroom; kitchen in good condition

tv is very small & wifi did not work in my room

breakfast - fruit salad, toast and jam, coffee or tea

underground parking and right near city center

saturated parking

ended up being overcharged for room service and the wifi cut off a lot.

the hotel also has self parking for free but you need to leave your car keys if you get late since the parking

ended up being overcharged for room service and the wifi cut off a lot.

wifi in rooms

the door looked like it was kicked open at one point, no wifi in the room which was really disappointing and

to have some liquids available to drink, iknow they don't have a kitchen , but a water bottle wouldn't hurt to

dog-friendly (there is an additional fee of 250 pesos per night), which made traveling with our pet much easier

the kitchenette was well stocked, the apartment was very clean, and the beds were comfortable

wifi and warm water was unreliable

breakfast was good

wifi was very good

excellent reception in the patio/breakfast area, but in the rooms it was hit and miss

no wifi in the rooms as described.

our room, which adjoined the covered courtyard was noisy during breakfast as the rooms only windows faced the

liked the location, breakfast and coffee was really good

game played by kids very early or late at night

wifi worked good

good breakfast

hot water, room next to street, extremely noisy from 6:30 am, didn t have wifi or cel connection on my

oh, the wifi worked quite well

no wifi access

the website doesn't really explain where parking is

the bar behind the hotel had blaring music all night

at night there was a lot of noise from a neighbor bar in front of the room that was assigned

that they don t have parking on site but understandable because of location.

the service all around from front desk to room service to the restaurant needs to be improved

wifi was poor, water pressure very low in shower, otherwise ok.

the ceiling does not let me sleep during day hated the bells all day every half and hr horrible wifi

room , no amenities for the price , bar staff was rude , service awful

wifi service is poor in the rooms but fine in the halls and downstairs in the lobby

of been better, vallet parking so far for the employees that have to go park our vehicle and do laundry

linens, toilet paper, and laundry was too heavily fragranced

it could of been better, vallet parking so far for the employees that have to go park our vehicle and do

a massage and they would not allow a massage therapist on this property, although they offered no spa services

room service was strange because they had to bring a menu to you before they could take an order,

the explanation was they do not have any room in their hotel that would fit 4 adults + 2 kids

the wifi was much , much slower than just using the data in my phone

we couldn't get a table at the downstairs brasserie as it was too busy and when we asked for room service

only issue we had was with the wifi in our room - we weren't able to get netflix working on the tv or access

breakfast food not so good

the breakfast was delicious and each day the menu was different.

helpful staff. excellent location. very clean. tasty breakfast.

maybe even two areas for breakfast if the place is full

breakfast entrees.

room was dirty , it wasnt worth the price. bar staff unfriendly

the music from the bar below played until almost 5am.

the music coming from the bar at night. it was noisy and we had no view

room was changed to a small room on the floor where there is a bar with music, loud enough that i heard it until

catedral right across from hotel and bar on the third floor.

laundry facilities on site were very convenient

access to laundry facilities for free was very appreciated

it sounded like people were cleaning floors and possibly doing laundry, all while chatting away throughout the

wifi is bad as well

phone on my room it was not working, i couldn t not used for room service and can t communicate to front

kids running and screaming in the hallway

staff friendly, room clean and quiet. we enjoyed the free breakfast too

great breakfast

excellent breakfast

breakfast area on the 5th floow has a wonderful outdoor terrace with good views

they offer a fair breakfast

breakfast was very good.

showers needed more love (little dirty) no phone in the room wifi out of range

breakfast is included in the price but the service is poor

i loved the breakfast it was very good.

copacana restaurant & bar located right by the lobby of hotel plays the music too loud until 12 midnight

also be aware that the parking is a block and a half away from the hotel

needs more light you should give as many parking lot courtesies are needed

noisy bar downstairs

they didn't even care calling before cancelling and we were stuck without room with 2 kids

spotty wifi if at all active

we have two kids and they couldn't sleep well because of that

different wifi networks depending on where you were, restaurant, room etc.

only issue was hat the wifi did not work in my room, the guys on the front desk were very supportive and kept

i liked the location, they were very pet friendly. the bed was comfy and the room was large.

wifi was terrible, but then again we were out most of the time.

great location, cool old hotel. pet friendly for an extra 50 pesos/night

wifi wasn't connecting in the room

when i complained about the wifi quality or the lack of windows, what was communicated to me was there was

wifi was not working on the top level and so wasn t the hot water

wifi at the top floor is poor. hot water does not make it to the top either.

parking is off site

the parking was in a nearby private location

and they have a deal with the parking lot nearby, so we even could leave our car there

parking is not on-site but it's around the corner

wifi, at least in the room, was awful, it fails a lot

good wifi signal

wifi didn t work well. it was very loud from the streets. the shower didn t work well.

good wifi, lots of pillows, nice staff, and we feel very secure there

room that we were staying at didn't have very good wifi and i was there for work so wifi was a must

i had breakfast there the they didn t have a menu to look into

the continental breakfast was exquisite and not what you would expect

breakfast was excellent

everything except service for breakfast.

for breakfast it took to long and they kept forgetting what i ordered never got my juice or fruit went

i had no internet wifi

clean, good wifi, good location, staff , and it s got great a/c

the wifi was horrible - had to go to the rooftop to get steady wifi

offers free parking garage if you have a car

wifi did not work

same-day laundry service is terrific

everything about this hotel was fabulous . breakfast was good. location.

your five ladies in the kitchen are all darling, and the breakfasts are so great

large room very clean excellent service great breakfast

the room was not very clean, specially the kitchen part and the towels were old and torned

breakfast was good and the location of the hotel is near to downtown, the people to work in the

very comfy. loved breakfast in the courtyard.

bedding was really comfortable, the place was really neat & clean they gave continental breakfast which was very

continental breakfast is included

included breakfast

the pool was not indoor, and pool was not heated

i chose this hotel for the gym and it was kind pf disappointing

is a little far from downtown, where all the tradition is. not very good dor kids.

wifi slow, couple days with no cable service, shows parking available on post, and when doing final

the hotel should include a room service option

no vending machines, their wi-fi password wasn't available and when they gave me the password the wifi just didn

close to town/cerca del centro de la ciudad, parking lot/ cochera.

a room with cigarette smell, 1 towel for two persons (no towel for hands, nor for feet), one used bar of soap

location great best parking in the old town if parking is high on your list this is the place

good price-quality relation for 1 night. location and parking were good. staff is very friendly.

our shower was very good but my kids' shower not very good

bar area was separate, cozy and music in evenings

the wifi was very intermittent

my kids also like the bathtub in the room

gym machines mostly broken

the older gentleman that helped with bags & parking and cleaning staff were very friendly

secure parking on site

small parking lot, use valet parking

from front desk to kitchen to spa services, best vacation ever

the staff selected the room with the fireplace

wifi disconnects after 10 minutes and you have to login again with the password

and a pricelist for the laundry service too

next to the hotel, breakfast buffet not included and loud music in the swimming pool area

room service was prompt and well-served each time, and every staff member was extremely gracious

wish it had an indoor whirlpool since the weather didn t allow us to use the outdoor pool.

we were not notified until we actually left the pool (half an hour before the wedding started right

the lady who did the laundry was prompt and patient, very nice

pool was heated

hard to get a parking spot

there are fireplaces in the room, which was an attraction for us as we stayed during winter

we were able to pay for late check out

pool and views

it includes a large gated private parking lot with guards 24 hours, great staff, easy and ready-to-go check in

hotel, comfy bed, amazing view, clean gym, we would have loved a massage but they didnt have space at the spa

sold with pool that was closed for a day because of a event, we have not been notified

pool was too cold swim, even with sun out

wifi in rooms

basically in the parking lot, so much vehicle noise at night and early morning when people are leaving to go to

gym sucks, equipment does t work, a lot of special forces in the hotel, with machine guns, and dead

spacious room with fireplace and kitchen, large closet and restroom, almost like an apartment

location, pet friendly.

private parking available, close to downtown and the zoo

parking was included. beautiful interiors.

breakfast ok, location regular

inside parking was convenient and safe

my kids loved the breakfast buffet

my kids loved the breakfast buffet

service overall and the breakfast staff very rude and not welcoming and no direction of what is included in room

breakfast very small tub

we choose this hotel to rest and didn't want to leave the proerty but the service was great and breakfast

the grounds are nice. breakfast was good. overall just ok.

pretty grounds, secure parking

as if they never changed the water and cleaned it, very limited time, they said they included breakfast but