near to fez airport. parking.

parking is a few feet from the entrance and safe

secure parking for motorbikes

the staff was nice. the location is nice too. my kids loved the swimming pool

close to the airport, easy to find, 24h reception, restaurant open late evening, save, free parking

amine in particular was fantastic helping our kids to settle in with hot chocolate drinks

curtains in the living room and kitchen

the spa is quite expensive, e.g. sauna is billed per person and per 15 mins.

we didn't use it since we only stayed for 1 night but there is a spa downstairs as well

the desk clerk taught my kids to play pool

very good breakfast. everything was very nice. the location was good as well

no room service or snack bar no kettle in rooms

wifi, peace of mind, descent breakfast

bad thing is that the wifi only works in the lobby and there is no wifi in the rooms

no room service or snack bar no kettle in rooms

the staf was amazing ! nice pool, good food. clean and a fair price

it's very big with a bar close by

locals use the swimming pool aswel

pool is on the other side of the road, in front of the hotel

coffee served at the bar : watery tasteless and expensive

also, there is no iron in the hotel, and when i asked, they said we have a laundry service for a sum of money

the breakfast was so tasty and the attentive of the waiters make my stay so unforgettable

the breakfast is great and the room is clean

take other 5 star hotel which supply coffee and tea machine and had more bigger room and swimming pool

nice and clean facilities (gym and spa), cool rooftop bar and great

laundry service issue i specifically requested a full laundry service and was told my suit would be

were amazing, very helpful, quick room service

was fantastic, the room was lovely, pool huge and inviting, the spa treatment was divine

but if i have to write something, i would've appreciated valet parking (since it was raining cats and dogs and

the restaurants and bar staff is also very welcoming and accomidating

super expensive laundry

staff very kind, service is good, breakfast is also good, very value for money.

room service coming to the room without waiting for permission to enter and seeing naked one of us,

good location and nice breakfast. friendly staff

lovely staff at breakfast!

owner was very sketchy and charged me 35 euros for laundry without my permission but the normal staff ws incredible

the price was very reasonable, staff was very friendly and helpful, breakfast was fantastic.

breakfast ud83eudd5e

great location near to the ctm friendly helpful staff, good breakfast

if the buffet breakfast had more choices, it would be much better.

laundry service

everything is close by, food, drink, cafe, laundry and so on

location perfect and the stuff, breakfast and food was very good , they don t have iron and laundry room

*laundry outside the hotel

wifi was weak in the room and ipad could only be connected when in the foyer.

breakfast was good .

noisy hotel- the bar plays very loud music till 1a

breakfast . expensive ( quality vs price )

breakfast very average

was unfriendly, there was no warm water available, the breakfast was horrible, the staff convinced us to book

slippery/icy stairs and parking lot alcohol sale no hot shower paid breakfast

slippery/icy stairs and parking lot alcohol sale no hot shower paid breakfast

secure parking for motorcycles. easy walk into town.

we enjoyed having hot chocolate near the fireplace at the restaurant

the parking was also good

and next to a swimmingpool that very nice is for kids

and next to a swimmingpool that very nice is for kids

laundry service cost too expensive. the location is not so convenient if you want to go medina.

sufficient guarded parking facilities on site

pool area was attractive, large swimming pool plus a small, shallow pool on the side for kids

check in till 4 pm - kids were unable to enjoy the pool which closes at 6 we were told

easy parking, nice area, rooms large clean and comfortable.

the main dining/breakfast area on top is good with nice views

clean room, parking, rooftop breakfast

is reeealy clean, good choice for breakfast, great view from roof restaurant

the place is quite zone, cleaned and tidy, also their breakfast is superb

didnt like the fact that there was supposed to be free parking but somehow it was always full and we had to pay

secure underground parking for my motorcycle

at arrival room service offered us 1 small bottle of water - we had to ask for the second one

location, clean, friendly staff, parking

the pool was pretty cold as it's not heated but we did go in november

wifi is extremely slow :(

laundry service was good

basic breakfast, we were very happy with this hotel

the wifi connection was very poor in our room, but no major issue for us.

nice room service and the location is rlly nice

bed was very comfortable and pool area was great

breakfast was very good eat as much as you like buffet style

selling point terrace was closed. food and bar service below par

:) the rooftop bar was also nice

pool had stagnant water next to it

the roof top lounge has a great view and pool

the pool was closed which was a shame. only got told about it a couple of days before hand.

:-) for example i missed profesional laundry service

my kids can't wait for get their breakfast done when we waited for 30 mins, while the others got

very good wifi provision

the wifi is weak and not stable.

poor breakfast and dirty cutleries, needs to enhance immediately

you have everything what you need in the hotel, also swimming pool with sunbathing outside

pool and garden expeditions bookable from reception.

the facilities were excellent and the hotel very clean room service exceptional

only bar was nightclub type place on roof run independently

swimming pool

good breakfast

there is a balcony with views towards the town and views of the pool the pool is big and very clean and surrounded

staff was incredibly friendly and went out of their way to make sure me and my family (wife, kids and parents)

w/ c need to change for more cleaning & wifi make it more strong

of the hotel also checked up on us regularly to make sure we were comfortable and even offered us breakfast

could he not have suggested this to us, using the wifi in the hotel and booking through booking

wifi wasnt work

nice bar and breakfast

hotel located in the heart of the city center, the hotel bar its one of the nice and cheaper bars we have been

wifi working only near reception

room service was very detailed

pool area dirty. heavy traffic noise because the place is situated at a huge junction.

very bad smell in room, restaurant closed / no room service

they had a nice and calm pool we enjoyed it too much

there is a swimming pool on the site as well

- they made a parking space for us at front of the hotel - laundry service

clean value for money with good breakfast and excellent staff

om, breakfast, cleanliness etc

were very helpful when wifi was messing up

drains clogged. pool of water in bathroom after shower that never drains.

staff didn't answer requests, we asked 3 times for the laundry price list, never came

structure in general, easy and covered parking just underground the hotel, wifi working perfectly, very kind

the reservation online, booking didn't allow us to book one room for 4 people (family with two kids), we had to

could have more equipment in the gym

resturaunt/snack bar without staff. had to request fresh towels and room cleaning 2 times

there is no laundry service, a bar but not staffed a coffee house but it was closed

laundry service. comfy bed. nice common areas. lovely garden with pool.

even had laundry returned earlier than expected

a bar with alcohol

good enough breakfast

could have used an iron in the room but they offered laundry service bar was good we did drinks/apps there and

great restaurants and beautiful pool with a

the kids enjoyed the luxury and the breakfast buffet was very

like its location and the staff was amazing the restaurants had delicious food also the swimming pool was

very friendly staff, great location, excellent breakfast

laundry service was good.

customer service is excellent and room service

the breakfast buffet is not up to a 5 star standard.

a good,comfortable hotel,great breakfast ,good wi-fi,large rooms,on site parking

breakfast for 5 star hotel

was a weird machining noise at the room, like a laundry machine

i've called the laundry service and left it at my door and left,wondering if my clothes will get washed as i

the breakfast is great - you can order your breakfast as a room service without charging anything

location was great with a car, plenty of parking in the complex

medina and spa is a top-notch hotel that is perfect for those who want to experience the beautiful city of fez

very nice traditional moroccan self service breakfast

breakfast starts at 8am and we have an activity at 7:30am, we dont get to eat our share of

the palace is amazing and offer also a beautiful spa to do an hammam (royal one recommended)

you for free a pass to go to an other hotel (reachable easily by taxi) which has an amazing pool

although the breakfast featured mainly breads and cakes, which i don't eat, when i enquired, they provided me

wifi was poor in my room that i have to stay in the lobby area to get reception

however, our suite did not have any window and it was located on top of laundry

very nice and big pool area to enjoy at anytime of the day

spa treatments were so good i went twice for the full package

location, excellent bar and main restaurant, both with great views

rooftop bar and restaurant had fabulous views and the food was excellent

breakfast in the

excellent breakfast

restaurant food tastes average but is overpriced - outdoor pool is nice but staff makes it not enjoyable to

the inside pool should be heated to allow visitors to use around the year

breakfast was delicious and the outdoor pool is very nice

i strongly recommend if you want a guide, a restaurant, a spa, speak with the staff there: they know the best

got a suite with spa and the spa ain't even working. no food at the hotel. poor

the service was excellent and the staff was super friendly! the breakfast was great too.

place is just beatiful, the room is clean and the breakfast was so good and the riad is close to the oldcity of

the breakfast was delicious and new variety every morning

and chaimae and amine); nice pool; good food and breakfast was really

we stayed at the pool most of the time

in a room, with all the useful information would be very helpful, including housekeeping times, wifi password,

noise, too expensive, modest breakfast, horrible parking,

pool was in poor condition also, when you go at the parking even though it seems a dead end the

the interior pool was a bit cold.

really nice breakfast and dinner in the restaurant next to the pool

spa facilities very poor and massage offered was not good and expensive (better quality is easy to

the breakfast is delicious, each day different local dishes

the rooftop terrace was under construction, which should be said, pool was dirty

breakfast was also extremely delicious and they have laundry services as well

booked for the indoor pool but it was cold and in the restaurant area so not really usable

the pool is not really a pool. was difficult to find via taxi coming from the bus station.

pool was not really for swimming

of all, hamza was left by himself to do everything (welcoming, luggage carrier, delivering room service, serving

riad can arrange tours, car transfers, laundry service, recommend dining options for you

they also were even able to do our laundry for us

the staff is extremely nice and helpful and the breakfast is super good with fresh handmade products

the breakfast was plentiful and delicious

the breakfast was very good and the common room a very nice spot

excellant common area to meet other travellers and swap travel tips on fes and morocco a kitchen -laundry

bit frustrated about the laundry service, because our clothes came back a bit smaller and a bit bleached

downside is that this place is not as ideal for remote workers as i had trouble connecting to the wifi and

wifi was pretty good, and worked best downstairs

the wifi is also great so it s convenient for digital nomads

although quality not up to same standards as this hotel there was a communication issue with our laundry which

no iron and ironing board available in room. but laundry pressing service is available.

the location is top notch (parking in front of the hotel then few hundred meter from medina entrance) room

good location, excellent service, very friendly staff, great pool, clean good quality rooms with beautiful view

room service was prompt and without a flaw and housekeeping did a wonderful job making sure fresh

small rooms, wifi doesn t work in the room, parking on a very narrow public street

very nice and newly improved riad, very good breakfast, nice stuff

poor wifi. the rooms are too small.

wifi is a bit slow .

the service at all. great people at front desk, breakfast and cleaning service.

family got a weeks worth of laundry done

room, bed, breakfast

no bar but a drinks trolley service

good wifi

the location is very convenient to the old madina; the food, including the dinners and breakfast is very authentic

wifi quality was very inconsistent

breakfast too basic

breakfast, location, terrace

friendly staff and nice breakfast on the rooftop terrace

clean,good breakfast,close to medina

excellent breakfast each day with a wide range of breads, fresh fruit, yoghurt, pastries, condiments, eggs

riad with the kindest people and a great breakfast

thank you sanae and another wonderful lady who served a wonderful breakfast

the breakfast was typical moroccan with a lot of choices

wifi wasn't great

wifi not very

breakfast was very good as the dinner at restaurant

wifi was terrible. a bit dark and cold feeling.

breakfast was wonderful and made to order

especially mohamed and hassan and the other young man at breakfast

cockroach in out bathroom, roof terrace, it was noisy, loud phone calls in the yard, no room service in four

slow wifi

also my kids (teenagers) really had funny conversations with the staff

wifi was a quite unstable

the room was spacious (5 beds with a loft) and the kids loved it

wifi a little eratic

wifi is not good in some area of the room.

property can have some improvements but doesn t really ruin the experience, very clean, daily room service,

the wifi was really weak

(my kids said it reminds them of dar bacha in marrakech

thank goodness for the laundry service because i really needed it

a woman of few words, was amazing: she made us a great couscous, was happy to help us with some laundry, and

fatima's grandmother did my laundry

comfortable room, great roof deck with views, wonderful breakfast

the breakfast is fresh and plentiful

porter to take our luggage; special thanks to amina who offered to cut a pomegranda for us at breakfast, picked

is shortage in the room service take time if u ask something also the room in my room was not working so if i

right next to the medina and when you have breakfast and dinner, you are overlooking the city

excellent breakfast, very good position, kind staff and amazing suite!

great location. very friendly staff. wonderful breakfast. beautiful building.

the breakfast was phenomenal and the hostess very helpful. the riad is also very beautiful.

the staff treated us like family, and the breakfast was fresh and full of flavor

breakfast was exceptional

clean comfortable room, great location, excellent breakfast and lovely staff

breakfast was perfect

the breakfast is what i'd call a

room was very clean, breakfast was good, stuff very polite and helpfull, specially mr

mustafa and the guy that serves breakfast are super stars

wifi is great, breakfast is decent (moroccan breakfast) with fresh orange juice, coffee and moroccan mint tea

we love the place, it was good, breakfast was really good as well.

kind, friendly and helpful, they welcomed me with cup of mint tea and they helped me with the laundry

the location is very convenient and the wifi is very fast

the wifi is very good and fast

run by a welcoming family, they graciously accommodated our breakfast times to suit our schedule on a couple

fantastic location, nice terrace, great breakfast, friendly staff, all is great! even the wifi!

the laundry service turned out to be exceedingly expensive - 38 euros for one small load

we further asked for some laundry and were charged 20 for a small number of pieces, the explanation was that

although we had a router in our room, the wifi was coming and going

the wifi was patchy at best and regularly failed. even the staff couldn t fix it.

the wifi was

the stay includes a big breakfast and they have laundry services for additional charge

he arranged taxi service, transfers, and even laundry

the lovely housekeeper took care of some laundry for us, much appreciated after being in the sahara for 3 days

we were met at the medina gate, helped with laundry, given recommendations and felt right at home

w/ traditional breakfast, can provide laundry service

breakfast was fine but would have been nice to have some more options and for it to arrive on time

the breakfast was very good and made with home made love

a delicious traditional breakfast

the breakfast was very good too

breakfast

had some laundry done by staff for reasonable price

yet being charged $55 for a quarter load of laundry (if even that) was pretty much a slap in the face from what

had issues with laundry service, they damaged white linen clothes

the owner offered us free laundry, to which i thought was nice

wifi worked well for husband but sporadic for me who kept getting kicked out every few minutes.

the hotel did our laundry

they also helped do our laundry and assisted with ensuring we could navigate the medina

i had given my clothes for laundry since we were backpacking across morocco, the clothes were washed, pressed

(guided tours, laundry service, massage, restaurant etc)

to our needs rooms are immaculate and beautiful and the ac is on point you want to chill by the pool they provide

our stay, being welcomed with tea and lots of information about fes, best way to haggle and also laundry service

wifi works well

wifi in the terrace room did not work, but they informed us about this when we got there

wifi is a bit slow

very good location and breakfast and we had the best appartment with a rooftop terrace

breakfast was delicious, the staff were lovely, wifi good, location amazing

the room is wide enough for a family with two kids

breakfast with an amazing view over the whole medina

they suggested recommendations for the city and the breakfast is great as well

breakfast and the lunch/dinner were very good

laundry service is available for 10 with unlimited clothes

excellent customer service, good breakfast and laundry service was provided for a reasonable fee

the breakfast was delicious and filling to get you started for the day

on the road in front of the riad to say hello to us when we arrived and escorted us to the parking place next

unique to have the private secure parking place, important for us as we have been road-tripping through morocco

we arranged a tour to the sahara from here, got massages and had our laundry done

the staff did some laundry for me seems like the women work super

wifi was very poor

spacious and well decorated rooms, cleaning and fresh towels everyday, delicious breakfast and mint

the rooms were clean and comfortable, breakfast was good and the location was also ideal

the breakfast was very nice, especiall the omelette with moroccan herbs and the fresh cakes

breakfast was served every morning on the rooftop terrace which was delicious and mint tea served

he also prepared breakfast for us early in the morning since we had to check-out very early to catch the first

good breakfast every day with a lovely view of the medina from the terrace

the breakfast was really good, and on the

the breakfasts are delicious, and we found it was an amazing experience to request dinner prepared here

the breakfast and diner are delicious, we even took a cooking class with the

the breakfast was also very good and very fresh

insanely beautiful riad with absolutely stunning details, a great terrace with breakfast, and staff that makes

we were served a delicious & fulfilling breakfast every morning & the staff was able to meet special needs

love the fact that the room was spacious and it had a separate bathroom and laundry room

they also have laundry service

first riad we stayed at during our 2-week girls trip around morocco, and it definitely raised the bar high

wifi unstable in room.

i wish there was room service or food or drinks after hours.

staff was nice and friendly and we had parking included

also, we tried the room service and it was excellent too

dinner and breakfast were good

impecable location, comfortable room, breakfast was the best as expected

we especially appreciated the safe parking and the peaceful surroundings, which made for a relaxing stay after

the breakfast was veey good though

loved everything but especially, the breakfast with its discovery of the day and the hammam (the traditional

excellent traditional breakfast served by an attentive staff

care of - car transfer, guided tours, and they even opened up the kitchen early so we could have breakfast prior

location, architecture, bar staff

problems with wifi on upper floors.

bird chirping in a friendly atmosphere to welcome you, excellent room service, convenient location out side the

they did our laundry for free

the pool, riad style in yhe whole place, breakfast and good air conditioning.

the lounge and plunge pool area typical for morroco and breathtakingly beautiful

riad, hot breakfast served in mini tajine complete with the mint tea, right there next to marble fountain,

bathrobes one bath towel very poor lighting bed solid no bathroom mirror tv not working no mini bar no drinking

wifi connection sporadic at best

staff needs to be complimented, as each of them from reception, room service, concierge, restaurant were polite

very comfortable room, good breakfast and amazing staff

useful staff and very good breakfast

in the medina old town, very friendly and helpful staff, clean and very large room, delicious breakfast, excellent

pd: the breakfast was amazing

good wifi, showers and breakfast

junior sweet room and expected quality service, no wifi signal in the room, only available at pool and restaurant

everything, especially the food and the kind staff, in particular the manager who came at the bar to ask if

great pool area also

wifi, air conditioning, pool, food, music, and all around decorations and ambiance were worth the

spacious junior suite room that faces swimming pool

we booked breakfast included but had to pay extra for two kids because booking

breakfast is normal, not worth it

breakfast included in the price, and very expensive if bought at the hotel, also lunch and dinner

breakfast was very basic yet they charged big money for it - kids club is only available on weekend, i couldn

had such a fantastic time at this hotel and spa