late check out excellent

late check out, parking available

wifi didn t work in a room we stayed

was some confusion we had requested early check in and had to wait for at least 3 hours before we were able to check in

the room, the staff and the best breakfast

the staff was super friendly and i even got the attention of late check out

the late check out was fantastic

nice soap in the bathroom :-) nice and modern interior design, nice outdoors terrace for the bar and more

clean hotel with great facilities (gym and swimming pool) the breakfast was simple but delicious, the pastries were amazing

staff were friendly, rooms good, gym and pool available, close to airport .

free late check out

staff were friendly, food was good, bed was comfy, was able to book a late check out (7pm

unfortunately gym was closed due to the pandemic but that's not the hotels fault.

big room good breakfast pool airport shuttle

a nice breakfast bar but a little pricer than what you could get at other local restaurants

easy to get to and clean ...staff great and early check in was perfect

staff, accommodating, they will help you with a late check out, free shuttle pick up and drop off

very generous late check out

no room service

gym nice, pictures little deceiving as its actually quite small and was busy every time i checked

spa was not hot

helpful staff, allowed us late check out at 2pm so we could have a swim

airport shuttle bus

the top bunk bed for the kids needs a safety rail.

small gym was good for stretching and moving after a long flight. airport transfer was useful.

beds for kids were not prepaired, had to look for how to open it

was given a 2hr late check out at no extra cost

close to airport with a shuttle service; the pool was open until 10 pm

great location for airport and near major shopping centre nice relaxing swimming pool and gym

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

chose this hotel specifically because we were traveling with kids and wanted them to enjoy a fun time in the pool

i was able to check in early in the morning and a late check out the next day for a small fee

comfort nice staff possible to pay extra for late check out

the additional fee for a late check out.

selection of restaurants on site and a small but great gym

cons, wifi was not working too well.

receptionist late at night was very rude and we had travelled for hours in a car through the night and couldn't

went to gym , the machines are not fuctioning well like the treadmill

gym ventilation needs work. needs bigger parking spaces.

location good near station and shop bar plaza and restaurant

timings of the bar (very limited )

good airport layover , got late check out for free

helpful staff, they let me stay later, for a late check out, to make an afternoon flight, the shuttle did not stop by the door, so

great to have late check out

they have late check out time and a decent breakfast, i've found everything as i expected and i recommend it

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

location from airport after long flight to catch a good night rest, late check out was nice

i loved how late check out was an option !!!

liked everything about the hotel: a proximity to the airport, quick check-in, cozy bar downstairs

the attached bar area was very cool and they had a good beer selection

very clean and modern. great washroom. they allowed an early check in.

they offer late check out till 20:00 for small extra price

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club, the greenery, the hotel layout that invites you for a walk after a meal or just to (-)limited food options for kids (+)great place, very comfortable to stay with kids, ideal breakfast. very happy. (+) the wifi worked well for streaming movies for the kids and doing work (+)the pool was nice, towel service and the little gift for the kids (-)no menu for kids (-) we booked family room with 2 adults ( king bed) and 2 kids ( 2 single beds)

room was very hot, and wifi wasn t working.

staff was really helpful and friendly and the shuttle on time and a nice driver

the hotel is very nice and clean. great room service, awesome catering, and amazing comfort.

were very late arriving but had requested a late check out

m) * within walking distance of everything in barajas * short, inexpensive ride

late check out was offered nice cafe nearby

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check out

they had food and bar and it was close to the city and the team was very helpful in guiding me

we stayed with our cat and requested late check out, everything was smooth and easy

your charges at your swimming pool bar were different every time u went for the same order

we could do with more sun beds around the pool

wifi worked seamlessly

wifi was v slow and the bathrooms and rooms outdated

since i knew that my check in would be late i kept asking them if it should be ok , they told me their reception was 24/7 open along with

we paid for a late check out and this went until 6pm which was very helpful to our departure

my husband and i were in madrid for a 5k race and we were able to do a late check out so we had time to clean up afterwards

adequate hotel with good wifi for airport overnight

pool was great kids loved it

they were more than happy to offer me a late check out at no extra cost

if the pool was open then it would have been even better

pool was very shallow and small with many people there using every available chair

we used the rooftop pool which is small but adequate for a cool off

loved the rooftop pool, and the chocolates on the pillow

i needed a late check out as i was on a business trip with my baby and needed the room for the babysitter, the

i was able to make late check out till 15.00.

food was absolutely terrible, it really was. to clarify, i got room service from the

room service line didn t function and had to personally visit the restaurant to place an order

big park just across the road)

friendly staff. clean modern rooms. sie condition worked well. late check out was available.

they informed me that the swimming pool was closed because it was still cold a few days ago

swimming pool, very small)) we laughed when we saw it

pool was not in use

pool tiny and not much shade. had to pay for towels.

instead, he just found a way to let us do a late check out for another 2 hours which we really appreciate

nice bathroom. late check out was great. luggage was safely stored. breakfast was great.

for example, the manager of the hotel goes to every table for breakfast and talks to clients – asking them if everything is ok, is there anything to help with

the buffet breakfast was excellent with a lot of fresh fruit, vegetables, spanish prosciutto and superfoods

they took my health seriously by been careful with my breakfast

breakfast was very good and presilla in breakfast was great too

late check out gratis

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

lovely people at bar downstairs

gym is very poor could be improve and wormer

friendly staff and great room service

flight arrived very early in morning and we were able to check in early as well as arrange for late check out

modern, clean, snacks, drinks, late check out and amazing staff.

when we were delayed they had no problem letting us have a late check out and using their excellent on site area to do some work

very friendly stuff, great breakfast, clean room and 24/7 bar for free!

they have a 24 hour gym with circuit training routines available for you to make your own workout

staff was very friendly and they have helped me to do a late check in as well as late check out

good wifi quality

we find the restaurant food is expensive and room service food wasn't very nice.

that was just a grumpy bearded guy at the bar who were always seemed to be in bad mood.

place to visit, good staff and plenty of options in buffet breakfast

nothing too much trouble (early check in / late check out) (+) very much appreciated the late check out and that breakfast was served

the free wifi is ok when very few people are at the hotel but it becomes barely usable early at night

beds, clean and modern hotel, close to metro station ventas, very good room service, good wifi coverage in the room & excellent breakfast

fortunately closed, when i was there, opened till mid of september)

there is nothing to dislike although we would have liked the pool to open earlier than 11am.