the lady at the reception blamed the late check out on the outsourced cleaning team

didn't honor my genius reward which is late check out for 2 hours

kids loved the swimming pool , loved waking up and having their free breakfast with the other families

fast check in lovely room good breakfast

parking lot and surroundings could use a clean up, the area is bordering on industrial so that's

they gave us late check out

wifi was spotty, the room didn't have any microwave, and the breakfast could improve

room service clean and refresh the room every 3 days only

no room service at all 3

to say something, its about parking accross, i would rather like it on site.

i requested for late check out and there was no problem to do that

when we came, he looked like he was not aware of that, but he promptly called room service guy to get it to our room

parking included

pool

did not like that this hotel does not offer room service, and you had to go down to pick up

some of the staff were very nice and offered me late check out until 3pm

there was people running and screaming in the holloway , woke up my 2 year old , also asked for a late check out and the receptionist was rude and said we already gave your room to cleaning and you

room service staff were friendly and clean the room really good.

would of been a lot better if there was a laundry room.

room service: fast and delivered by a courteous worker

free parking

friendly and helpful staff, i was able to have a late check out very confortable and quiet room, great wifi very clean good breakfast perfect

was perfect, except the wifi

i thought it would be the room service and unlocked, to find a couple who had booked the room, already received the key card

central location, friendly staff, clean rooms, okay breakfast!

they accommodated us with our early check in and kept our bags while we explored the city more before our late flight

super slow check in, couldn t answer questions, refused to do a late check out because she didn t know how

not even writing clearly the wifi password and rude when someone ask about it

go down to the reception to fix it which is quite unpleasant when you travel with your family and kids

it was relatively quiet (no street noise, but could hear kids running in the hallway)

they purposely gave us wifi meant for the tour groups,a clerk admitted to me

they allowed for early check in and late check out as we were taking the train

were very kind, they gave us a late check out and and the location is so good too

breakfast good served from 06:30 to 09:30 not bad the gym room, small but it is possibile to work out

breakfast in the mornings

modern decoration room and facilities in the room bed is very comfortable also breakfast is excellent seats in the breakfast area with various choices adapting to various

staff was super nice and accommodating - requested for late check out as i had an evening flight and the hotel was kind enough to accommodate late check

wifi worked well and the hotel is close to pubic transport

there was wifi in the whole hotel as well

it was nice to have the room service for breakfast, just enough to get you going.

room service lady gave me 2 extra pillows upon arrival the price was more than expected and the

we had a late flight that came in at 1am and they offered us late check out (which was free of charge)

it has excellent amenities with a gym, pool, big spacious rooms with plenty of food for breakfast

groat breakfast

hotel shuttle dropped us off at the hotel next door, bot fare but had snowed and it made difficult to

the breakfast was delicious with a variety of fresh options, and the staff were incredibly friendly and

super nice staff, easy check in, late check out, lovely location, convenient for our plans.

larissa has been amazing at providing me with late check out and with giving me directions for tings to see around

late check out.

we had late afternoon flight the next day, and the staff was kind enough to give us a late check out

the hotel manager was kind enough to pay for the damaged clothing and provided late check out

asked for late check out the lady at front desk saying the late check out time is noon (that is not a late