lady at the front desk at late afternoon on september 17th was exceptionally friendly

excellent breakfast, comfortable suite, and bed. good waterslide and pool for kids

breakfast and the swimming pool is exact for what we expected.

they even had a host circulating in the breakfast area to make sure we had everything

clean hotel rooms, love the free breakfast options as well

friendly staff, late check out, clean room, comfy beds

we were happy when we asked for a late check out

accommodating us even with a late check out because our flight was delayed

could smell the fresh laundry and cleaned floors

before we booked in what we did get was a big breakfast which included a fruit cup a granola bar a banana loaf which basically is a breakfast for a child all of it was bought none of it was

i like that they have a late check out

very nice hotel staff, place, bfast and kids loved the pool

yes eggs fluffy lovely breakfast staff wonderful great place to stay

breakfast was great for that category and better than most i've seen

treadmills in the gym were a little strange, one fully turned off randomly while i was running

also the staff was super friendly, big thanks to gus who helped us with a late check out in our last day, info about the city, and a friendly smile always

we asked for an early check in and a late check out and both were no problem

good value, great breakfast, staff was very friendly & efficient

i liked the lay out and the size of the rooms, and the gym

the continental breakfast provided a variety of options and was great way to start the day

we got a late check out due to power outage

the food from room serviceg

no pool or breakfast but parking was convenient

and lastly, needed accessible parking for the wife nope, others were parked in those spots without the appropriate tags

beds were comfy, your meal room service was yukky

staff is very friendly and allowed us to do a late check out

it's was very hot in the rooms had to open the windows and gym did not work properly.

there is no bar in the bathtub for me to hold on to when having a shower so i didn't have one

the laundry was free and everything was very clean

long wait for laundry

appreciated the late check out time

location was great, we also like the gym but need an elliptical.

there is a liquor store in the back parking lot, a brewery across the street, and close to the airplane museum

ly the easy to open door handle type for kids to get out and a simple turn lock by the handle that kids can also easily open)

also liked the fenced in parking and outdoor lighting

i was able to get late check out

the staff in the morning was very nice and helpfull. they let me have a late check out.

our kids loved the water park, the slide was

i like the water park!

never had any issues with my car in the parking lot and we ve stayed here multiple times

late check out

beds sucked and bar was sub par.

there’s a bar with vlt’s and off track betting if you’re into that sort of thing

was concerned with noise at hotel has a game room (not sure if this is a vlt bar or what) but no noise came of it

start with -- friendly staff , they accomodated me with late check out and check in was express took only fee seconds

is very kind and hardworker, check in time is at 4 pm i arrived at 2 pm and was considerad as an early check in which was $20 extra

need grab bar in bathtub

noisey hallway after the bar closed.

the evening staff helped with a laundry situation

very flexible with check out, i had to asked for an hour late check out as my business meeting was finished late

birthday for the pool and after we checked in and the pool was booked full, they allowed us a late check out the next day, so we could use the pool to make our daughters weekend

everything was perfect from the rooms ,corridors ,breakfast

kids running in the hallway

would recommend a set of dishes and utensils in kitchen for take out orders

clean room, nice king bed, we had a late night and requested for an extra hour late check out.

rooms are spacious, beds are extremely comfortable; casino is a lot of fun

price, technically a central location, casino was fun to have nearby, fun bar and bar staff

casino

nice big parking lot so i could park my trailer.

front desk was happy to accomodate with a late check out and advice re parking and amenities

to order room service saturday morning, no one answered, but i do understand there were a lot of rooms

get room service was a 4$ charge and 18% gratuity, no designated smoking area, jetted tubs when turned

one night kids kept use up to midnight

the kids enjoyed playing foosball and shuffleboard games while we waited for our food

they took the time to answer my questions and helped make my stay even better with the late check out and being able to park my car in their garage after

the ease of a late check out was very nice.

location, convenient, clean, everything you need including a small gym, right downtown, at a very very good

being beside the ice machine and hearing all the kids running up and down the hallways

the room is quite spacious considering us and the kids

quite nice and enthusiastic, fantastic location, they were able to accommodate our request for late check out, room was cleaned daily

staff were accommodating with a late check out; they delievered more coffee pods when we ran out

gym, breakfast, location

the gym was pretty good too

enjoyed the coffee maker and mini kitchen amenities

super helpful with a very late check out to accommodate our evening flight

there is a bar attached downstairs so maybe they were coming from there

pool, sauna, hot tub and gym - nope the room - not clean

bar downstairs was quite loud, but it wasn t for too late

clean room, good breakfast and great location for what i need.

very accommodating with a late check out

excellent service! early check in and late check out!

really liked that you made arrangements with another hotel for the use of their pool while yours was under construction

amazing staff, cleanliness, great breakfast, family-friendly activities, comfy beds, netflix!!!

the pool was nice and the selection of gym equipment varied and clean

check in , late check out and that breakfast was included in the rate was awesome

flexibility about late check out

presentation was good as kitchen was newly renovated and big

when we arrived, there was only one pillow for a room booked for two adults and two kids

they only one pool, its heated pool, my kids didn't enjoy because they can't soak in for longer time since its hot

in centre of downtown, good river view, and 12pm late check out which is quite good compared to other

i love the conceriege lounge, nice treat! late check out time was great as well

i requested for late check out and they approved and its complimentary

they accommodated our request for a late check out which was nice

they allowed us to do a slightly early check in and have late check out times compared to other hotels

breakfast is great like the late check out at noon

card 7 times at check in but the remedied it right away with a free bottle of wine and waving our pet fee

the breakfast

loved the excellent free breakfast and free wine and cheese hour each evening

breakfast could go till 10 am. maybe 5th

he was so friendly and let me have a late check out

breakfast was quite good which is included in the price

the breakfast, laundry facilities, walked through front doors and forgot about the location..

a bit outdated but still good, the gym would need better ac

hotel also has a laundry room and a small fitness

they let us have a late check out as our travelling companions had to be at the hospital for the morning and we had

we asked for a late check out and we were very pleased with time given (1 pm). thank you

i got bothered 3 times in the morning because the morning staff was not told i requested a late check out

my children loved the pool and the breakfast was their most favorite

the pool always looked very busy.

easy check in - accommodated late check out

location breakfast pool and gym

i liked the gym

was nice, breakfast was good, had a comfortable clean room, good parking lot and lots of stores and restaurants nearby

antibiotics, cream and antihistaminic, also on my way back home i took all my clothes to a laundry to avoid traveling with bedbugs

staff were really polite, and even helped us with late check out

better breakfast options. swimming pool was a bit cold

really good breakfast rooms were a good size pool was nice

cleanliness, access to pool and gym

they gave us an early check in

early check in and late check out (3pm and 12pm)

also appreciated the late check out

no signage where to get towels and surroundings can easily get wet and not safe specially for kids

my grandkids came over and swam in the pool and really enjoyed it

love how early the pool opens / closes

they were very accomodating to our needs like early checkin and late check out

behavior in public areas that's for coaches, parents and managers (kelowna) to help educate their kids

2) great pool and hot tub 3) great breakfast

packed pool and spa with kids

unobstructed view in all directions and a simple yet efficient bar en (fast food) restaurant