early check in, late check out

late check out, cleanliness, staff very polite

coffee 24/7. friendly staff. good pool. great spot before a cruise.

instead of a shuttle bus, there is uber service from the airport to the hotel

the cleanliness, breakfast, and friendliness of the staff.

love the room, and was promptly helped when needing late check out

it’s beautiful, clean, the room is huge, the beds are comfortable, the breakfast is nice, the gym is very good

there are beautiful tanks with exotic fish in the lobby as well as ponds outside near the pool

if the bar was open on the rooftop lol other than that everything was great.

gorgeous fish in the lobby, nice gym and movie theater.

good location. glad they had a late check out.

wet floors are a recipe for disaster for young kids and the elderly

suggest they do more with the restaurant called bar and bistro

traveled with a soccer team and needed laundry facilities after games

travelled with 3 kids and my aunt we each had two pieces of luggage, when we got to the hotel and checked in there

explained the situation to the front desk and they didn’t charge me extra for a late check out

had late check out and maid knocked on my door at 11am …waking me up should have checked if i had

they were very attentive and they made sure i was comfortable and even accommodated me with a late check out of 3pm

bed was nice in soft great breakfast in great staff

cleaners can be more thorough breakfast can be improved

we obtained an early check in at 1pm and late check out also at 1pm the following day

woke up at 11 o clock there was huge noise coming of cleaning , asked front desk can we get a late check out since we just woke up but guy named tim at front desk said no sir we can’t allow

i think the spa was in a totally separate building and not related to the hotel at all

the pool area is really

upkeep. great breakfast. perfect. staff was exceptional.

they were able to accommodate us for the early check in and late check out

staff was good, able to accommodate late check out with no issues

and ask for a late check out

out of pool towels, housekeeping would not leave us alone on the morning of checkout we had a late checkout and they came into our room without notice

location, nice reception area, good breakfast, free coffee in lobby, accommodating late check out, spacious room

then i asked for a late check out and they only gave me one hour, so i checked out at noon

staff was super nice, and they even allowed us to get a late check out, because they had the availability

late check out was very accommodating

breakfast needs some variety and hotel needs laundry service

the room, the pool and the cleaness

i was able to get an early check in and a late check out, and bag storage

very reasonable pet fee

room space, location, safe place, hot breakfast and parking included in the price

had to wait for room service to clean

wifi never fully worked in the last 3 stays

no problems. late check out. hot breakfast

he gave us complimentary early check-in and late check out

she repeatedly came back, after i told her i had late check out

beautiful, breakfast parking employees with a smile!!!

early check in

late check out

requested late check out from 11am to 12pm and was denied

to call twice, wasn't even offered a late check out so that i could order room service before i left

getting in and out of the bathtub is an obstacle course. a grab bar is needed.

plenty to do for everyone gym was great pools were great coffee shop was perfect

free early checkin and late check out

thought there would be a bar / restaurant, it is more like a deli set up

made me nervous with kids , having such an insecure window on an upper floor

chinese food on demand late evening free coffee in the lobby in the morning (excellent) snack bar (necessity) trolley at the front so i could load up my shopping

no towels in the pool area and the hot tub didn't work.

was able to do an early check in and late check out. beds are extremely comfortable

beds, friendly and helpful staff, laundry and gym facilities, hot breakfast served from 6am was wonderful

breakfast needed more options

decent breakfast...

all the building works the pool area could not really be used

really nice, she gave us eating recommendations, and a late check out

they provided me with a late check out. the staff were very friendly.

just need a little better wifi

our room was more like a studio - kinda had a kitchen area

y cheaper than port parking)

r a charge) delicious pizza at the restaurant

from the reception desk helped us really good and gave us all the information regarding late check out availablity and where to go outside

cynthia on check in was very helpful & friendly - arranged for early check in & late check out

not friendly,they charged extra for early check in and late check out and at the bar 2 drinks was 85 dollars

carol was very nice and offered a late check out because i had to wait to check in

i also made friends and the manager allowed me a late check out at no extra cost

the security kept walking around telling us we couldn't play music at the pool

i was at the pool with my kids and some guy come walking thru the bushes wait a beer

me an early check in and a late checkout

early check in

the breakfast and late check out.

used the lifts to get to one but ended up in the laundry

we waited over 1 hour for the shuttle to pick us up at the airport.

and decor they seem to have all the emitities pool breakfast spa business area laundry room fitness center great lobby sizeable room

love the pool area and gym as well

was told we also had late check out

the gym is small

the pool was very nice, as was the room

i ordered room service which was also very nice

early check in from the cruise.

from the check in to the late check out, this staff was on it

rooms nice and clean and pool is nice and warm for late night dips

breakfast was served outdoors

found everyone extremely friendly and helpful, rooms were cleaned every day, breakfast times suited me fine until 1030hr as i don’t wake early on holiday

for being accommodating upon needing late check-in, extremely clean rooms, and all amenities (pool, breakfast, lounge areas) were maintained in excellent

and also allowed a late check out, and stored our luggage for us until our flight later that evening

breakfast included. friendly staff. allowed us late check out.

she stored our bags and let us use the pool while we waited to check in

small bar area

gym could have an extra seat for muscle exercises. it just have one.

a complimentary breakfast and late check out flexibility

the pool also seemed a bit small compared to most other hotels i’ve been to

pool was in shade in late afternoon. not much to do about that.

00 am, andrew, the receptionist offered me 2 cups of milk for my hungry kids

bed was very comfortable. the gym and the pool are very good.

late check out

i love the on demand shuttle that will take you shopping or to eat and pick you back up when your done

not crazy about restaurant. also they close at lunch. bar is also closed much of time

the pool area was beautiful

from the shuttle to the receptionist to the restaurant/bar everyone was welcoming, polite and went out of

arrived late because of our flight and didn't make it to the hotel until about 3am

late check out is payed, any time. but we were allowed to leave our luggage for later pickup.

friendly staff late check out

she kindly accommodated us with a ridiculously early check-in, and also let us have a late check out

lots of kids running up and down the halls, people running and yelling outside as well

us to have a late check out

they were quick to fix the situation and since we were ihg members we were accommodated with late check out since we had a late flight out

inns; i got there at about 4am (i informed hotel we were driving in from nyc) & requested a late check out, i was told that couldn’t happen~ maids had to get in & clean room for the next

staff was really accommodating since we showed up extremely early and let us take our kids to the pool for a couple hours while they waited on a room for us to be ready and the staff was very kind

shuttle service & rooftop pool area

and late check out only extended to loyalty members and a charge of 50 buck to check out an hour later

the front staff works with you with late check out

store and purchase bleach to sanitize the bathroom and other things in the room prior to my kids and i being able to take a shower

pool

we usually aren t ones to complain but it was all health hazards to our kids

appreciated the late check

didn’t like that they don’t have an airport shuttle and there isn’t a lot of food options in walking

were not able to check in early but we were able to store our luggage and enjoy the pool area while waiting

close to airport, indoor parking, airport shuttle driver very friendly.

liked the restaurant and bar downstairs

staff were courteous & accommodated early check in and late check out.

my husband disappointed in the gym facility, some equipment in need of repair.

elevators need to be serviced didn’t get any room service, and the air conditioner was leaking

site is aging and because of the affordability there were several large groups with kids that were noisy

kids were in the pool and the pool area that were not guests at the hotel

she then allowed us a late check out due our late airline departure which was delayed

convenient shuttle and complimentary breakfast

called and shuttle showed up fast

pool,staff and shuttle to airport at 5 am

the laundry machines are rotten inside and out and half were broken

staff was so friendly and accommodating for an early check in and late check out

enjoyed the area by the pool and patio

only thing i encountered ,was the pool,wasn't heated but the view was great.thanks

2 pools, lots of room to hang out

quiet pool area plenty of loungers