were very considerate, we had to request for a late check out and they were very considerate and helpful as well

but why when they know you are travelling with a child sharing your room, arriving late the bed for our daughter was not made up

hotel staff were very accommodating with early check in and late check out

hotel is really clean, staff really helpful and polite and the kids really enjoy the swimming pool

always went the extra mile to help out, the facilities were amazing

i was then told they only had one room ready for me due to emirates late check out but someone would come and get me to let me know when room was ready

and my friend both had different flight times home, so reception were kind enough to give us a late check out

early check in when we arrived at 10am late check out 12pm

they also let me have late check out

early check in was accommodated

easy check in, free parking, nice late check out time.

had an issue getting into the kids room

it is also located opposite a shopping center and 5 minutes walk from a casino that had a bar with sky sports

is not much of a selection for breakfast other than 1 selection of ham and one selection of cheese

upgraded without charging to triple room and also gave us early check in at 11am

late check out and of course great food

bathroom with larger than normal sized shower late check out at 12 was also handy kids loved the complimentary biscuits

clean and early check in and late check out

mattress ; good size telly ; clean and well appointed room and appreciated the late check out time

we loved the late check out time which meant that we could immediately have a carvery lunch, which was amazing

also late check out at 12, which again was great if we had needed this on our last day

good value stay, excellent breakfast options. late check out. ample parking convenient location

late check out good service at reception

very quick and friendly room service

room service menu was varied and came within

down a concrete hill and really badly twisted my ankle, we asked for ice at main reception and a late check out and they were amazing

told i could change days from friday to the sun with early check in and late check out, phoned sunday morning to confirm everything to be told there wasn t a booking

last but not least, we were granted a late check out at the discresionatry of the manager, and again this allowed us time to be able to

wifi leisure staff helping me with the coin food comfy

he would also like to thank the hotel for their fabulous wifi

are excellent, they gave me one hour complimentary late check out , that helped me a lot

room for an overnight stay after returning to scotland on a late flight from madrid

wifi signal could be better. no other criticisms.

were extremely helpful, polite, and great with the kids

and friendly, the pool was brilliant just over 4ft deep the full pool is same depth brilliant for kids as they can get use of the full pool

great location with late check out.

knocking on the door at 9 am then again at 9:15, and 10 am( we have arrived at midnight and had a late check out

efficient, clean, late check out.

modern and quirky room. very big tv. good bar and food area.

property is very trendy, the gym is too small

arranged later check out both times stayed in this hotel and had housekeeping trying to come in early both

early check in and late check out complimentary as hh awards members esp when departure was delayed

late check out and do not disturb sign on door, both times i stayed cleaning services tried to

then, as we were exhausted and travelling far for a family funeral, gave us a complimentary late check out

easy check in and late check out was really appreciated on request

they facilitated a late check out for me which was a great help

no self laundry.

location of my room - 1st floor directly above service entrance - bin lorry, laundry lorry and other noises

spotless and well stocked, our stay was just amazing and breakfast was spot on and a hit with the kids who were also very happy with there

he tried his best getting early check in for us and kinsly cancelled our spare room, his understanding of the change of plan

check in and late check out

we needed the parking space as edinburgh has a low emissions zone and this hotel was the closest we could get to

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

great lounge and bar with great service and whisky tasting

staff were very accommodating, we got an early check in which was fantastic

we asked for a late check out which was no trouble we just paid the £10 fee which i thought was reasonable when

i requested an early check in & they made that possible • the room was a good size & had good wifi • good

friendly staff that were accommodating to upgrading our room and early check in.

he was new as a waiter, because it didn't feel that we were welcome there in the breakfast bar as his hands were crossed and he was staring at us like we would be criminals for taking our

staff, quick check in and early check in as requested on the app, very clean room comfortable bed

absolutely loved the late check out time which is so unusual these days

late check out times and early check in compared to other hotels was great too

the lobby bar was lovely after a long day of sightseeing

was hungry as i hadn't eaten much, so i was delighted when there was a little wooden thing with a room service menu qr code

good location, super service. best breakfast in town!

nice breakfast friendly reception staff clean room comfortable bed late check out

close to city centre had all the facilities needed in the room spacious late check out on sunday

asked for late check out as my flight was at 7pm

hotel was lively lots of food options and good room service menu and staff were down to earth very helpful

the bed and room service was outstanding

we has requested and being offered an hour late check out as my husband was not well

as for late check out that was prearranged and agreed to was cut short as we were informed they don't do

having the option for a late check out for a fee is a bonus especially with us who s travelling with a baby

flexible on late check out although we paid for but it was reasonable by the hour

staff is supportive but rooms are very congested and they are not allow to late check out and also not provide early check in

extra provides for boyfriends birthday - late check out, drinks vouchers, attentive staff.

breakfast area small for number of guests

we’d particularly like to mention peter who we had a lovely natter with at the bar late on the final night of our trip

loved the gym and the breakfast

family after long day, kids like to watch tv, the tv only had bbc channels and none of the other channels

were so helpful when we arrived early they got a room ready for us and gave us a complimentary late check out as we had a late flight the next day

better, we had issues with check out time after staff hadn't communicated properly, we asked if late check out was possible and it wasn't a problem, we confirmed the time of check out with

we also added an extra birthday package for 70 which provided us with late check out, balloons, chocolate, bottle of prosecco and two cocktails

poor wifi

furnished, comfortable bed, good quality bed lined, lovely bathroom and soft towels, excellent room

did ask the day before check out for late check out told there was a note added to our room and we could pay when we came back from our

the bar and restaurant staff were all friendly, greeting customers with a smile too

hotel has all the features bar restaurant with amazing food we love the three times cooked chips

the bar is so classic, old wood and plaid with an outdoor deck you can sit at and enjoy these views and

if the weather is good, the bar has a lovely seating area outside which is just s relaxing

very modern and free late check out and the staff are very friendly

i arrived quite early the day i want to check in but luckily the staff let me do early check in instead of dropping

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired and honoured by late check our request

my early check in was understandably cancelled due to the hotel being so busy for a concert

extra for late check out and unfortunately had the cleaner come banging on our door at 11am and arguing with

this place makes minimal charge for late check out

also paid for late check out

great location, very friendly and helpful staff, late check out availability,

and the housekeeper almost kicked us out from the room, but even we have permission for late check out

great location. helpful staff for a late check out & getting us a table in the restaurant.

the staff were lovely and gave us a free drinks token and late check out for our anniversary.

late check out was provided too

reception staff & bar staff excellent.

early check in and superb staff at reception and bar area

check in was at 3pm & check out is at 10am late check out @ 1pm cost £10 so i availed of that

room is small, but you get what you pay for it was excellent value for money and the late check out was well worth

check in was 3pm and check out was 10am, paid an extra £10 for a late check out @ 1pm which wasn't too bad

was clean, great late check out option and perfect location

we asked for the late check out and were very happy with the price and the extra time, as we only expected an hour

location. bed was comfortable. staff friendly and helpful. late check out time. breakfast good.

the late check out was great

) the usual female staff member was on later and comped us late check out for our trouble and i'm sure will sort a fire action plan for

wifi poor in bedrooms.

really nice hotel bar and staff, all delightful without exception

the other reception desk guys were fairly decent in helping us with a bit of late check out

wasn't offered an early check in which we were happy to pay for

not keep our luggage on check out day which caused a lot of hassle, also had to pay £10 for early check in even though room was ready

we were given a room for disabled. no early check in and late check out.

late check in, but that is probably due to the brilliant late check out times

and also late check out

gym is an added bonus central location with plenty of restaurants to choose from

free washers and dryers for laundry

excellent location. lovely hotel. friendly staff. fairly late check out 12pm

the hotel wifi was exceptionally slow and breakfast service on saturday morning chaotic.

from the staff, room quality and room service, excellent location, hotel ambience and hotel facilities

issues with system down on my stay, which would not allow an early check in, apart from that worth a

amazing breakfast great central location friendly welcome spacious room

all very high tech, staff were amazing, we checked in late so we received a complementary late check out

location, room itself is very nice, room service and staff very friendly

an excellent stay the bar and the night club was amazing we also had a lovely happy birthday message left for us

wifi is one where a page opens and you have to sign up, page never opened, had to leave early to

better wifi/internet

service is nice, and the staff sweetly upgraded us with a late check out

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

and next to the cleaners laundry room

i would have liked a small bar fridge to store luch in the go things

atmosphere was amazing, rooms are spacious and cozy. lovely dining area with a bar too!

they gave us late check out and they have a bag storage facility

the gym facility was convenient and well-supplied with everything i needed

good vibe, super modern and clean, good quality equipment in the gym, superb location very nice

hotel gym didn t have cleaning wipes, which would have been much appreciated since it was used by many

we ordered room service twice during our stay and were impressed with how smooth and prompt everything was

super flexible with late check out

late check out and keeping our luggage was very helpful

they sorted late check out and a spare room for my daughters trumpet lessons

liked the fact that it was in a great location for all you need and staff are friendly late check out was good but early check in would be

communication between staff, had payed extra money for late check out, house keeping knocking on door saying check out was 11am was quizzed at reception