staff helpful with late check out and room was excellent

payed extra for early check in and late check out room was ready at 12 instead of 1 guy on reception very helpfull did pay for club

pool was too cold and not as expected from previous visits

wifi or phone reception in my room

room service was also very nice

for two and access to the spa facilities and the ability to have an early check in and a late check out

nice early check in of 3pm and late check out of

issues, wether it be cleanliness, overpriced for what you get and this time couldn t check in, late check out room hadn t been cleaned

fantastic great service and great with children made us feel at home , lovely place to stay mini golf and playground

pool complex was lovely, quiet, clean, friendly staff

got early check in and late check out for free, which is great

easy to find. bar attached. not expensive

took the kids to chester zoo which was only a 10 minute drive

got early check in and late check out for free, which is great

roomz and bed was so comfy , the new big chef (tudor rose ) where very value for money and the bar area had all sky sports on which was a added bonus, in the morning we went to cheshire oats

loved the late check out and had great lie in becos it was so quiet, even though hotel seemed busy there was

they was not care for cooking at kitchen why staff should check all rooms something should be fleshing breakfast and smooth cos im

me and they made it so special for me with a balloon banner and card plus a selection box for the kids amazing service thank you

the kitchen was situated upstairs by the restaurant though

room service

as an ihg platinum member of over 25 years i asked for an extra hour late check out, to be told no

the restaurant, breakfast, staff, free late check out

both times i have had late check out free of

ggesting happy birthday being wrote on his plate etc)

late check out was a bonus

allowing us a late check out and early breakfast

good sized room interesting & individual room decorations big breakfast

we chose the additional breakfast option both days; we rolled down about 9:30am to find the bar empty but for a wonderfully laid table just for us

quirky pub and room, full of character. excellent breakfast and friendly staff.

comfortable bedding, warm and friendly staff, lovely breakfast in the morning, beautiful room design and lovely pub atmosphere

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

late check out option is great especial for us as we had been on a works wine tasting event and

was there for my birthday, complimentary drinks and a late check out

but when paying for a late check out, its usually for extra sleep time

30 am with kids partying on the landing

late check out was great so i could get my morning meeting in

location with private parking

pior wifi

wifi was a little slow

gluten free toast came with breakfast but the others toast came before

was very comfortable and having a late check out allowed us to not have to rush down for breakfast as we had breakfast in our room

the staff were super friendly when you rang reception on the phone for late check out, or if you requested room service

asked for late check out, and they said of course

arranged a late check out but each of us were telephoned and asked why we haven t checked out when were

service took my car to be cleaned and it was returned also and late check out loved

12pm late check out was an added bonus too

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

the breakfast was very good the location was excellent near the city centre.

our requests, like providing a room with a bath, giving us wine glasses when we requested and room service was excellent

from the front desk to the bar staff to the fella who brought us room service

breakfast was provided to us in our room and we were able to arrange a late check out

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

big space comfy bed and pillows

nice spa bath

a lovely vibe to the place with books to read pool to play and a beautiful garden to walk around

free late check out

late check out standard for 12pm, cookie on arrival, what s not to love

staff were exceptionally accommodating! late check out was a massive bonus for us!

think hotel guests should pay extra for the pool facilities, this did stop us using them and also paying extra for poached eggs at breakfast

hairdryer didn't work had to change it,water wouldn't stay in sink,even with plug and wifi wasn't

the room was nicely decorated, spacious and comfortable. quiet on a night and late check out.

we ate from the vegan bar menu and the food was exceptional

early and asked for early check in due to work commitments and they were very accommodating and

the early check in is a pain at the moment and early checkout (7am) is non existent

property was in superb order, the bar area was kept to a very high standard as was my accommodation

as i was ill with the flu we requested a late check out which we were given as well as a little well-being pack

we also requested a late check out, they gave us untill 2pm which was fab as i have medical issues that require

the parking is limited

sauna very small and pool too cold but thats just my opinion.

they welcomed my “very chatty, curious, energetic ” kids; and were so accommodating to our every need

late check out

small kids play area inside and plenty of seating

great food and entertainment for the kids too

very spacious!! perfect for the kids as they had room to run around

also, travelling with kids is not always easy, but room on the floor for them to play was great to have

we asked for late check out which was no hassle as our plane wasn't flying untill late

late check out

great hotel, always use it. good free parking and get also late check out was great, no rush.

and helpful staff on the reception desk and sorted late check out for myself the morning of leaving, very helpful

alarms went off at 4am no late check out offered or discount given for standing out in the freezing cold for nearly and hour

great location for us, very friendly staff, cheap price and late check out.

we also got a late check out of 1pm which was good

would have like a bigger bar area to relax in the evening bit otherwise perfect

location for me - on my way to the ferry in liverpool with plenty of ev charging stations right outside

staff found my kids favourite toy he left behind

also liked being given the option of a late check out time of 12,00hrs

sized room, very comfortable bed, lovely bathroom, breakfast was ok offered late check out which was a bonus

esumably cleaner) tried to access the room before the standard

had arranged a late check out however someone

my kids had to sleep in the bigger bed

no late check out

breakfast, room was immaculate, staff catered for our early check in/late check out request

we asked for a late check out and were led to beleive this would be possible for no extra charge - advised to wait

to the company , myself and my daughter weren t very well and the lady in reception let us do a late check out which we were really so grateful for

the front desk clerk was very helpful with a late check out, very accommodating

v and what was meant to be at late check out at 2

late check out and room ready on arrival as requested early check in if possible

was very clean and the duty manager was nice enough to give us late check out

late check out policy makes no sense whatsoever!

staff, very accommodating & allowing us a late check out so we could shower after doing the half marathon

location and was facilitated with a late check out which was very much appreciated

wifi was a bit sketchy and the hotel is on a fairly busy street.

need to do breakfast room service

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

wifi was great

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was great

late check out accepted

staff were rude, wasnt even give our room number or card, requested a late check out the day after, to be told to check the following morning, the following morning we

excellent great management and very accommodating for late check out

the late check out was good.

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

to our preferences clean great facilities didn't have breakfast but smelt & looked delicious late check out time pool table

late check out, nice big bathroom, great location, lovely shower

late check out option until 5pm which was ideal when the flight home was a late one.

excellent location friendly staff late check out times

hospitalty very good late check out free

good location, breakfast, cheap double room for two and friendly and helpful staff

they have a back garden which is nice to sit out in the mornings and have complimentary breakfast and cup of tea, at night time the lights look incredible

breakfast included

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

fabulous duvet staf very helpful over late check out

the room service & breakfast was excellent & they allowed us a late check out without a great deal of notice

we also got a early + late check out which made our trip so much more easier

location was very good, early check in, nice bar and communal areas.

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service food is not available after 10pm

check in and late check out

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

i was able to get a late check out

we were offered an early check in/late check out for becoming a member which was great

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there

from the moment we arrived the staff were wonderful, the room was amazing and a 2pm late check out just topped it off

throughout the stay the staff were attentive advised about a late check out

breakfast our meal was brought when we were half way through corn flakes recomend staff do not

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

hotel as it was a short one night stay but next time i ll try the bar

late check out option was ideal

also the room wasn’t ready so they gave us a late check out

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

late check out at no extra charge

room service was slow, ended up cancelling

morning room service n check out time

staff were very helpful, the rooms were beautifully presented, the location was spot on and the room service was what you need

couldnt work out how to connect the blue tooth to the sound bar - but the staff gave us a stand alone speaker which worked fine

upgraded our room, free bottle of wine and late check out

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

no late check out

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

great price, good room and breakfast was perfect