staff helpful with late check out and room was excellent

payed extra for early check in and late check out room was ready at 12 instead of 1 guy on reception very helpfull did pay for club

pool was too cold and not as expected from previous visits

wifi or phone reception in my room

room service was also very nice

loved the late check out and had great lie in becos it was so quiet, even though hotel seemed busy there was

that had left a mess with a banana absolutely shocking behaviour he ended up dragging it into the kitchen to wipe down the young girl beside him didn t know what to say thankfully the mum and

if the swimming pool was for guests not children learning

i got the impression they were a bit short staffed in the kitchen and waiting on staff but the available staff tried their best

swimming pool was lovely the bar and restaurant was also nice

allowing us a late check out and early breakfast

the breakfast was so good, i had the continental and my daughter had the full english

friendly staff and nice clean rooms too. breakfast was very tasty in the morning too! 10/10

the breakfast was exceptional fresh and very tasty

breakfast excellent. bed really comfortable. staff brilliant, martin,jean and the bar staff.

our reservation booking, to symbol his birthday

as an ihg platinum member of over 25 years i asked for an extra hour late check out, to be told no

both times i have had late check out free of

late check out was a bonus

ggesting happy birthday being wrote on his plate etc)

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

but when paying for a late check out, its usually for extra sleep time

was there for my birthday, complimentary drinks and a late check out

late check out option is great especial for us as we had been on a works wine tasting event and

to be able to book into our room until 2pm, we were in and unpacked by 10:45am (and at the bar by 11am)

service took my car to be cleaned and it was returned also and late check out loved

arranged a late check out but each of us were telephoned and asked why we haven t checked out when were

the staff were super friendly when you rang reception on the phone for late check out, or if you requested room service

was very comfortable and having a late check out allowed us to not have to rush down for breakfast as we had breakfast in our room

asked for late check out, and they said of course

12pm late check out was an added bonus too

he ordered food for us to for room service when the reception was very busy

bed was a little firm for me but that's just personal preference and i found the bar price

from the front desk to the bar staff to the fella who brought us room service

lovely hotel, the room service was amazing. by far the best i have had.

late check out was great so i could get my morning meeting in

hotel not too far from chester centre, and free on-site private parking, also wifi

so friendly, breakfast and evening meal was outstanding. rooms spotless

breakfast is wholesome ,with a choice of hot and cold options

the day and found this hotel and decided to book it very clean lovely staff lovely room lovely breakfast we definitely stay again

got early check in and late check out for free, which is great

nice warm homely bar area and restaurant and also a pool table to play on

got early check in and late check out for free, which is great

bar area, very comfortable rooms, friendly staff

easy to find. bar attached. not expensive

issues, wether it be cleanliness, overpriced for what you get and this time couldn t check in, late check out room hadn t been cleaned

nice early check in of 3pm and late check out of

for two and access to the spa facilities and the ability to have an early check in and a late check out

spacious room, room service, pool, staff

excellent bed, nice sized room, grounds were beautiful with ample parking

the room was nicely decorated, spacious and comfortable. quiet on a night and late check out.

early and asked for early check in due to work commitments and they were very accommodating and

property was in superb order, the bar area was kept to a very high standard as was my accommodation

great staff, happy to accommodate an early check in. good value for money.

we ate from the vegan bar menu and the food was exceptional

late check out standard for 12pm, cookie on arrival, what s not to love

free late check out

staff were exceptionally accommodating! late check out was a massive bonus for us!

nice hotel, friendly staff, convenient location, free parking, gym and decent breakfast

and cots in plenty for kids and parents

breakfast was provided to us in our room and we were able to arrange a late check out

games room is ideal we played a few rounds of pool

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

a lovely vibe to the place with books to read pool to play and a beautiful garden to walk around

nice spa bath

as i was ill with the flu we requested a late check out which we were given as well as a little well-being pack

we also requested a late check out, they gave us untill 2pm which was fab as i have medical issues that require

the parking is limited

sauna very small and pool too cold but thats just my opinion.

they welcomed my “very chatty, curious, energetic ” kids; and were so accommodating to our every need

late check out

small kids play area inside and plenty of seating

great food and entertainment for the kids too

very spacious!! perfect for the kids as they had room to run around

also, travelling with kids is not always easy, but room on the floor for them to play was great to have

we also got a late check out of 1pm which was good

great location for us, very friendly staff, cheap price and late check out.

would have like a bigger bar area to relax in the evening bit otherwise perfect

size of the bin for a 2 bedroom apartment was ridiculously small, especially given we had a kitchen and cooked

they have slow charging which is good for ev charging overnight

great hotel, always use it. good free parking and get also late check out was great, no rush.

and helpful staff on the reception desk and sorted late check out for myself the morning of leaving, very helpful

late check out

alarms went off at 4am no late check out offered or discount given for standing out in the freezing cold for nearly and hour

we asked for late check out which was no hassle as our plane wasn't flying untill late

also liked being given the option of a late check out time of 12,00hrs

sized room, very comfortable bed, lovely bathroom, breakfast was ok offered late check out which was a bonus

esumably cleaner) tried to access the room before the standard

had arranged a late check out however someone

my kids had to sleep in the bigger bed

no late check out

breakfast, room was immaculate, staff catered for our early check in/late check out request

we asked for a late check out and were led to beleive this would be possible for no extra charge - advised to wait

to the company , myself and my daughter weren t very well and the lady in reception let us do a late check out which we were really so grateful for

the front desk clerk was very helpful with a late check out, very accommodating

v and what was meant to be at late check out at 2

late check out and room ready on arrival as requested early check in if possible

was very clean and the duty manager was nice enough to give us late check out

late check out policy makes no sense whatsoever!

staff, very accommodating & allowing us a late check out so we could shower after doing the half marathon

location and was facilitated with a late check out which was very much appreciated

wifi was a bit sketchy and the hotel is on a fairly busy street.

need to do breakfast room service

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

wifi was great

staff were really nice, breakfast selection was fantastic, housekeepers were really good & late check out was great

late check out accepted

staff were rude, wasnt even give our room number or card, requested a late check out the day after, to be told to check the following morning, the following morning we

excellent great management and very accommodating for late check out

the late check out was good.

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

to our preferences clean great facilities didn't have breakfast but smelt & looked delicious late check out time pool table

late check out, nice big bathroom, great location, lovely shower

late check out option until 5pm which was ideal when the flight home was a late one.

excellent location friendly staff late check out times

we also got a early + late check out which made our trip so much more easier

the room service & breakfast was excellent & they allowed us a late check out without a great deal of notice

fabulous duvet staf very helpful over late check out

an early check in would have been great as we arrived in the city at 8am.

friendly staff, easy check in, nice bar and pleasant music on the saturday night.

hospitalty very good late check out free

first class breakfast

breakfast was good as well as the showers, bed & complimentary coffee &tea

breakfast included

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

check in and late check out

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

i was able to get a late check out

we were offered an early check in/late check out for becoming a member which was great

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there