cancun, but overall our stay is amazing, the staff here is fantastic though met out butler a bit late its understandable they are amazing gin and alicia thankyou so much, the food in helious is

the service, the beach, the staff, the pool, the roof top bar, etc

food, restaurants of your choice, pool, spa, gorgeous sandy beach, unlimited drinks

breakfast was gratifying and delicious.

breakfast was super at the palladium

they gave us early check-in and late check out

service of every staff member, the food at all the resturants, the 24hr room service, the pools, the entertainment at the resorts, you don't have to leave the resort for

we went to the gym everyday, they have the best to workout

the pool with the room on the 4th floor was just lovely

the main pool is so fun and great service

the staff were nice and allowed us a very late check out

pool area was okay

the golf cart rental is right in front of the hotel

pool closed early

easy access to beach - staff was very kind and professional - big and clean room, with a/c and wifi

we requested a late check out on the date of departure and arturo the manager arranged this immediately and was so

re like a suite with a huge spa bath on the balcony)

beautiful surroundings, the vibe, the beach and the area around the pool.

was perfect, breakfast buffet was excellent, also the spa service was great, everybody was very friendly, it was our 40th wedding anniversary and we had

however, when we brought it up to management they had the kids moved far from us so we wouldn t be bothered

thank you for letting us get a late check out without any extra charge

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

the location the late check out

the wifi did not work for a while depending on where your room is you can hear a restaurant with music

the wifi didn t work well

wifi was really slow

room service always came when we were still in the room, a bit later would be nice

we asked the staff in advance to let us either have a late check out or the opportunity to take a shower and were refused

late check out

comfortable beds and a late check out was nice

adults only no kids

adults only

front desk staff

we got a great room with 2beds, we also got a late check out

ey were not flexible: not late check out and no early check in

asked for a late check out but it was not available, however they stored our luggage and gave as a new room for

r free)

are able to have a late check out and extend the check out time

the private indoor parking is definetly a plus

the parking is very convenient

pool , rooftop bar and breakfast downstairs

they have parking too

a super late check out time which was perfect for jet-lagged travellers and staff were helpful in arranging

it needs an outdoor pool, maybe on the roof?

clean, the staff was helpful and friendly. decent breakfast

the swimming pool and the gym are very small rooms

basic breakfast but it did the job