the staff are very attentive and friendly and even let us have a late check out

beautiful hotel, wish we had longer to use the pool and other facilities.

semi private bedroom on 2nd floor fun activities for the kids great food with gluten free options

breakfast. it would be better if the hotel could provide a buffet breakfast.

the food was really nice and breakfast portion were very big

late check out 1200

very comfortable, also i was pleasantly surprised how quiet it was, considering it was above the bar and by the road

bar staff, grace in particular, where efficient and really friendly

fantastic breakfast with a good menu choices , loved the french toast ,great staff very helpful

breakfast included in the price

breakfast was very nice with a good buffet. late check out was very handy.

rooms were lovely and spacious and late check out for members was amazing

ideal for families of 2 adults, 2 kids

is no laundry room, although it may miswrite on booking

great location and breakfast

staff were lovely & really accommodating as we arrived earlier & let us check in then gave us late check out as it was our anniversary they also gave us free drinks & snack vouchers

late check out was good as we got a lie in and didn’t need to rush out the door

late check out available

customer service at reception towards the end of our stay in regard to a complaint we had re: late check out

nice quiet bar area to socialise and catch up

this included giving us late check out

24 hour room service for food and drinks an exceptional extra

the room service is excellent even if the menu is a little limited

lovely bar area

i ordered room service and the food was delicious

late check out time of 12pm

staff at reception and breakfast

room service no 24 hour

the free mini bar is fantastic

dirty & no room service

a bit late check out with no issues at

room was very close to the laundry facilities which made our room and surrounding corridor very hot

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the doors quite early in the morning, with

the wifi didn't work in our room but it did in the bar and foyer so wasn't a big deal.

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

service is nice, and the staff sweetly upgraded us with a late check out

and next to the cleaners laundry room

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

atmosphere was amazing, rooms are spacious and cozy. lovely dining area with a bar too!

would have been lovely if the fires had been lit in the bar area

were very welcoming and friendly, we got late check out, breakfast included which was great

another thing is we asked if we can have a late check out

pm instead of 11am) and we were charged with 15 per hour

room service took a fair bit of time to arrive and cost of stay is a little high compared to

room service is not 24hrs

i requested late check out and it was a huff and moan, a simple polite answer would of been appreciated

when we checked in, we asked whether we could have a late check out because we had an important business call at 12:30 and a flight to catch thereafter

late check out brill

i kindly requested a late check out as my flight was not until 6pm and they accommodated this for me

late check out offered

the other reception desk guys were fairly decent in helping us with a bit of late check out

not keep our luggage on check out day which caused a lot of hassle, also had to pay £10 for early check in even though room was ready

wasn't offered an early check in which we were happy to pay for

excellent location. lovely hotel. friendly staff. fairly late check out 12pm

room service menu limited.

was extremely helpful in advising and booking tours for us and when it can to recommending a jazz bar for us to try

asked for early check in

very poor wifi connectivity in the rooms, slow when connections established.

friendly helpful staff..ideal location for sightseeing..late check out and bag storage available

early check-in in and late check out a bonus

late check out time and room was also available early

location late check out early check in friendly staff

i like the late check out time, though i did not need to make use of it, but i did leave my luggage with

all very high tech, staff were amazing, we checked in late so we received a complementary late check out

breakfast room service is free if you included breakfast with your stay and was extremely nice with fresh

fantastic bar stayed in the rio room

room service was great, bar downstairs was great and had delicious cocktails

room service and food. very kind staff.

location. bed was comfortable. staff friendly and helpful. late check out time. breakfast good.

the late check out was great

) the usual female staff member was on later and comped us late check out for our trouble and i'm sure will sort a fire action plan for

the wifi didn t work properly.

the room was really nice; big comfy bed, cool decor, had everything we needed. wifi worked well.

they sorted late check out and a spare room for my daughters trumpet lessons

super flexible with late check out

liked the fact that it was in a great location for all you need and staff are friendly late check out was good but early check in would be

late check out and keeping our luggage was very helpful

communication between staff, had payed extra money for late check out, house keeping knocking on door saying check out was 11am was quizzed at reception

convenient location. clean and comfy beds. let us have late check out.

ammenities: gym washing available

the laundry room was very useful

kitchen facilities, large bathroom. laundry machines available.

i really like the atmosphere in this hotel with water cooler, gym and everything

staff were very friendly and late check out until 1pm free of charge was great

late check out is expensive

late check out is good

reception was kind enough to give us late check out while we were waiting for our train back

location, pool, comfy bed, breakfast was very nice, late check out

the motel was very clean staff very friendly the location was great late check out was great

a massive plus was the relatively late check out time compared to other hotels in the area, and free luggage storage

offering such a late check out for guests is only a good feature if there is enough staff to turn over the rooms on

location, pet-friendly, design, late check out.

the lobby/bar had a lovley cosy atmosphere and bar was open until late

smart rooms and excellent location and late check out

they allowed us to have a late check out and the swimming facilities were great

location early check in free room upgrade late check out

late check out at 12 was great for a long lie

just to give some examples of the excellent service - 1) i asked at reception for late check out and despite the hotel

everything comes at a price here, storing luggage, late check out, sufficient oxygen levels

was clean, great late check out option and perfect location

would recommend getting late check out at 1pm which we noticed after was only £10

check in was at 3pm & check out is at 10am late check out @ 1pm cost £10 so i availed of that

freezing the heater at max does absolutely nothing, barely anytime to check out and charged for late check out when i felt forced to pay

they facilitated a late check out for me which was a great help

for kids, good selection of breckfast , comfy beds and rooms, nice play area for kids and big reception

hotel including room, dining area, bar and reception were absolutely lovely and the staff were wonderful

also the young lady that greeted us for breakfast on 1st june with a big smile was absolutely lovely

even allowed early check in

late check out at 12pm is a bonus

great location for royal mile, comfy bed, late check out and friendly staff. clean room.

location and late check out.

breakfast in the morning was fab everything we needed

our room seemed to be the dumping ground for dirty laundry and equipment which was a bit off putting

late check out was provided too

great location. helpful staff for a late check out & getting us a table in the restaurant.

the staff were lovely and gave us a free drinks token and late check out for our anniversary.

breakfast was the best hotel breakfast i’ve had in ages

nice, atmospheric bar area, with great food and drink; with an added bonus of a 20% discount if you stay there