very clean and spacious rooms. warm greeting and late check out possibility

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we avail that service so that’s

i couldn’t have a late check out

the gym

gym old, breakfast okay but not great

access to the city. breakfast good late check out excellent

breakfast, cleanliness

was not allowed to stay in superior double room with two little kids (1 & 3 y

pool not being open until 12 and no bar to buy drinks unless with diner, uber drivers could never find it

it also had the nicest or strongest mini bar i have ever seen

the hotel provide late check out for a nominal fee

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

location was perfect / thanks for late check out

location was great for proximity to chamartin train station. good restaurant and bar on site.

good bar food and welcoming staff

late check out

gym was out of service

covid has impacted services (gym sanua)

gym access has to be granted separately in order for the room card to open the door

it was a little difficult to access the gym.

there is quite early check in, and late check out, what is very comfortable

hotel was clean and they had a very nice selection for breakfast

the breakfast very good too

were great, everything was clean, the location was perfect for us and it was so nice to have a pool

the swimming pool was not available.

i needed a late check out as i was on a business trip with my baby and needed the room for the babysitter, the

i was able to make late check out till 15.00.

adults + 2 kids) with double bed and sofa bed

food was absolutely terrible, it really was. to clarify, i got room service from the

it would be great if they had room service other than breakfast

the staff was amazing and i loved the free late check out option and the no hold deposit on my card

speed of wifi

swimming pool on the roof

th floor), the room was huge and very well equipped

bar and restaurant area was lovely, very relaxing

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

staff were helpful with early check in and taxi ordering

i like that they let me had an early check in to the room

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

m) * within walking distance of everything in barajas * short, inexpensive ride

late check out was offered nice cafe nearby

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check out

were very late arriving but had requested a late check out

not much at all, bar menu a bit limited but nothing else comes to mind

late check out gratis

corridors are coming down, carpets with marks of bleachs and bottom of the doors damaged the wifi unbelievably

nice breakfast!

quiet rooms, great breakfast

the staff were very nice to my kids. the airport shuttle is extremely convenient.

we paid for a late check out and this went until 6pm which was very helpful to our departure

since i knew that my check in would be late i kept asking them if it should be ok , they told me their reception was 24/7 open along with

my husband and i were in madrid for a 5k race and we were able to do a late check out so we had time to clean up afterwards

air con room swimming pool

though very basic).

they offer late check out till 20:00 for small extra price

are very comfortable, large rooms, v nice in-room dining menus, and i love that you can order room service with your phone on the

the wifi worked well for streaming movies for the kids and doing work

the swimming pool area was excellent

shuttle to airport is reliable

i loved how late check out was an option !!!

location from airport after long flight to catch a good night rest, late check out was nice

mini bar and free airport shuttle

the laundry mat was near by

no laundry facilities

they have late check out time and a decent breakfast, i've found everything as i expected and i recommend it

good airport layover , got late check out for free

great to have late check out

helpful staff, they let me stay later, for a late check out, to make an afternoon flight, the shuttle did not stop by the door, so

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

when we were delayed they had no problem letting us have a late check out and using their excellent on site area to do some work

flight arrived very early in morning and we were able to check in early as well as arrange for late check out

modern, clean, snacks, drinks, late check out and amazing staff.

free drink and snack at the bar was a lovely surprise

the gym is amazing with new equipment

staff was very friendly and they have helped me to do a late check in as well as late check out

taste of room service are fluctuate

really enjoyed breakfast

lovely breakfast

the kids will certainly thank you for the use of the fabulous pool and slushies that the hotel provides

we stayed with our cat and requested late check out, everything was smooth and easy

good wifi, amenities, clean, the taxi to the airport no cost including in the price

the wifi and aircon worked well, beds comfy, and pool such a treat

room service is only available from 8pm to 11pm and when i called no one answered

the restaurant where we had breakfast. the staff was very rude even with kids rest all is fine.

nice bathroom. late check out was great. luggage was safely stored. breakfast was great.

the buffet breakfast was excellent with a lot of fresh fruit, vegetables, spanish prosciutto and superfoods

for example, the manager of the hotel goes to every table for breakfast and talks to clients – asking them if everything is ok, is there anything to help with

breakfast was very good and presilla in breakfast was great too

room are large and the bathroom has even bidet (maybe only italians care but my kids were surprised)