kitchen staff was not available for breakfast for sitting

the fact the pool could be warmer haha

the pool and gym were nice facilities.

there is a large front grassy area so its a little far to the parking lot

the inhouse breakfast menu and food was great. plenty of parking, good location.

very pleasant staff, including the kitchen staff.

entire staff provided exceptional friendly and courteous service, including front desk, (sherry) kitchen,(lizzie

there were no dishes is the kitchen or silverware.

entire staff was great, especially the kitchen staff

kitchen social was very good choice

the kitchen

tub water wasnt hot, retrieve hot water from kitchen sink

i like that it came with a fridge and a mini kitchen

loved the kitchen area and the floors was hardwood

clean, quiet, lots of amenities. kind staff clean beds and kitchenettes. it was awesome!

the space and the kitchen feature

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

also enjoyed that it had a kitchen

spacious room, the kitchen was well-appointed and the location was great!

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

was excellent and the kitchen staff was friendly and accommodating

helpfulness of staff and room amenities rank high. kitchenette was really nice.

the room the kitchen

the full kitchen of the suite was an added bonus

kitchen, nice room, good bed, nice breakfast.

need some dishes in the kitchenette.

great location. kitchenette. great staff.

bed,kitchen

i liked the kitchen and they offer you the items you need just like a home experience

proximity to work convenience of kitchen

the kitchen in room, my room was right by the elevator

i really liked having bedroom/bath in a separate room from the living room/kitchenette.

the morning kitchen staff

the kitchen area was great and helpful also i was on the first

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

would be nice if you can get a stove for the amount you charge it should be a kitchen on the room not just a

the kitchen/dining area should have a microwave.

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still

big pull out couch to accommodate kids

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

the suite was also very spacious and the kitchenette was very well designed and clean

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

the kitchen was very useful

loved the shower and kitchen

barbra asked for a mention for the kitchen

sticky kitchen floors. didn't like the bedding.

a small but fully equipped kitchen (apt

r example, the hide-a-bed did not have sheets, we didn t have enough towels, ), and the kitchen was not

i liked having a sitting area and kitchenette

room was adequate and the kitchen was a bonus.

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

the pool closed but not their fault

parking was difficult.

had our small dog with us and the area for your pet to relieve themselves could have been better

n a i didn't eat breakfast while staying there

well equipped kitchen

beautiful suite, lots space. 2 separate bathrooms and nice kitchen.

the kitchen and living area were a great addition

large room with separate bedroom. very large bathroom. full kitchen.

kitchen floor around refrigerator was dirty

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

buffet breakfast

nice bar and exceptional garden space

breakfast has been going downhill for a few years. it's no longer a plus

really like access to a bigger room with a kitchen

outdoor kitchen with fire pit was an added bonus

it is nice having a real kitchen for making small meals and cleaning up

it was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping

the room was cozy and the kitchen area was what i hoped it would be

kitchen in the room

coffee in room and in breakfast room could be better.

was also dissatisfied with the nonexistent wifi signal

not dep enough they were kids size

all good but getting in and out of parking lot

suite had a nice kitchen area and comfortable king sized bed

kitchen area needed silverware

location convenience. roomy suite. wi fi, kitchen.

nothing stocked in kitchen

(4) the kitchenette was dirty

the overall hotel was very clean, it appeared that the kitchen floor area in our suite had not been properly

the kitchen staff was not pleasant and not accomodating

kitchen staff was very nice due to shrotage of food

kitchenette and second tv in living room and the free happy hours reception.

breakfast was good and kitchen staff were nice for the most part, and the location is convenient

i loved the kitchen option, bathroom & amenities were nice

was great having a kitchen in our room

my room was comfortable and very clean, i liked the kitchenette.

kitchen was nice

nice kitchen area with pots, plates and utensils

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by

we booked the room to have alone time away from the kids at home

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

everything from the pool to the room

kids running in halls

i could not connect to wifi even with help from the 800 number and the desk

there wasn't enough parking.

parking in front of room

free parking lots in front of your room

would have preferred to have room closer to pet area, but was not a real problem.

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a

suite was excellent, kitchen is fully equipped, it as a full size fridge and one-burner cooker

i liked that there was a little kitchen area in our room.

our room had a full kitchen, extra chairs and was comfortable. the staff seemed friendly.

i like the kitchen set up

we loved having a big kitchen

liked having access to a kitchen and the convenience of being able to cook my own meal

the full kitchen was an asset

i loved having a kitchen with a refrigerator and microwave

living room + kitchen about 12'x20'

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

among several guests who had to heat them in the microwave after they had just come out of the kitchen

only had an outdoor pool

the pool was not in the sun.

t like that the pool was closed but it was mid december in cleveland and it was frozen

loved having the kitchen and the bed was super comfy!

the kitchen had all the basics to make a simple meal or prep some lunch

i like having a kitchen so i could make a simple dinner

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

the kitchen sink backed up a little but thats literally it

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

there were only two handicap parking spaces near the front and side entrances

the complimentary breakfast buffet in the restaurant was very nice

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

decent restaurant with bar onsite where we had dinner and breakfast

but kitchen very clean

it was easy to find. clean. kids loved the pool

the breakfast help was fantastic with our kids (8 & 4) and

pool and the gym was being renovated

couldn't use the swimming pool the water was green and dirty need more bleach in it

we love the pet friendly rooms and feel very comfortable when we stay there

and the gyms are usually great too

bonuses: it was well priced, & pet friendly with no pet fee

towels were worn. no room service done yet when we got back sunday afternoon.

breakfast hours started at 8:30am. we checked out of our room at 8am.

the breakfast was good but the kitchen cook couldn t get the order correct and took too long to bring out

mire cooks in the kitchen.

breakfast was ordered from menu and cooked fresh in kitchen

only people i don't fancyy are the people in the kitchen - 2 of them had nasty attitudes everyone else is amazing

), check out time, wifi info, anything

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment

had a full size fridge with a mini kitchen and cupboards

plenty of room, nice kitchen

great location. large room with kitchen. hot breakfast provided

the kitchen is nice

staff was trying to keep up but limited kitchen

it was so good that i sent compliments to the kitchen

however, we did appreciate that the lobby and kitchen area had frozen meals and microwave available

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

my sister left after helping me unload my kids and luggage and then left

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

the bed was great nice tv room service was great

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

staff in the kitchen were wonderful

kitchen did not stay open later and the breakfast selection in the restaurant met the standards of

but the pace of seating overpowered the kitchen staff

i asked about getting some food off the menu only to be told that the kitchen had closed

they even gave us an early check in which was great

and kitchen shut down at 11:00 which is when 20,000 + people got out of a springsteen concert

the kitchen was also a bit slow, especially on friday september 13

it was a little like uber eats from a near by deli not from a 4 star hotel kitchen

from the hotel convenience store - staff happily insisted that they order a light meal from the kitchen for me

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

kitchen should be cleaned

very loud it ran fine but was just loud and there was no way to close the blinds to block out the parking lot

pool closed

pet friendly. bed was comfortable

is no food service but a complete kitchen for any one to use

also had a well stocked kitchen to share and lovely living and dining areas to relax in

love the inn with access to a full kitchen

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

the common rooms and kitchen were perfectly stocked and made for a cozy stay

wifi and when it's check out time to knock first before entering

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

this place would have been much better if their pool was working.

plenty of places to eat bob evens is in the same parking lot

the full-service kitchen

kitchen in room

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

hotel and room was very clean . i loved the kitchenette.

locationand the kitchen....

the pool. the kids loved it. we also loved the staff! super friendly

i realize that it is the pet room but it needs to be sanitized to not smell so doggy

there was a bar which we did not get a chance to experience they were only open tues 4pm to 9pm thru sat and

and the indoor hotel pool was fantastic

it has charm that many hotels don't have. the indoor pool is big, nice, and warm.

great sized room with a nice little kitchen and livingroom area

the breakfast room was a bit small so it felt crowded.

decent breakfast

breakfast was good

breakfast was a bit heavy on the carbs and i really would have liked a guide to the tv channels

the food at the firelake bar & grill inside the property was delicious

didn't need pool, fitness ctr, not even the shower

parking is crowded due to some events at the hotel

no pool open. no bat or restaurant open

restaurant and bar closed; alarm clock went off in unoccupied room next door for 21 minutes at 6:00am; no