their indoor pool was warm, and we loved swimming there throughout our stay

room service available late which was great for a late arrival

the pool was great, the room was clean.

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

good breakfast.

room was clean, good breakfast and gym is good for cardio

room was clean, good breakfast and gym is good for cardio

the breakfast was good and it’s nice that they have a gym

clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe

room service was rude, i had to request 3 times for extra blankets and towels because they didn't

it was nice and clean, room service was nice too

felt safe and comfortable. had private parking.

good restaurant. good room service. great shower with strong pressure and lasting heat!

* poor breakfast

the gym facility is also good if you just want to get some cardio and basic work out

room is very nice, the included breakfast is nice as well, and the location if you're going somewhere in tepotzotlán's center is

think the breakfast should be different from onebday to another because having the same breakfast everyday is

the gym area was quite simple, but has everything you may need.

od thing as hotel restaurant grim looking and/ or

seating area around the pool

it has staff during the afternoon and a gym within its building has staff who can call to bring a staff member to assist one

pool was dirty and less water

it has a beautiful garden and pool with sculptures and the two-story units with bedrooms over a kitchen and living room are well

breakfast was simple, but health and good - scrambled eggs and ham with coffee

the continental breakfast was limited, and the treadmills in the gym did not function.

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym upstairs, breakfast is great

gym room is on construction

the shared kitchen and living room is a good plus

the area around the room was noisy; my room was next to the living room and the kitchen, where there is a tv, so you can hear everything

public kitchen is noisy by the staff and her boyfriend at night until 11pm.

night staff in their kitchen were talking too loud well after midnight too loudly, as there is a central open area so

not enough accessories in kitchen like basic knife , cutting board etc

great kitchen space

it is really nice to have the kitchen there so you can put leftovers in the fridge or grab coffee/tea any time

hosts, great breakfast, very clean and quiet rooms, and super comfy mattresses

things stood out, like the sustainable, great-smelling bath products and the delicious fresh breakfast we enjoyed every morning in the peaceful courtyard

or that the breakfast was amazing and delicious

courtyard a bit echoey probably due to loud other guests why do people shout over breakfast ?

there is hot water and fast wifi available

bicycle parking