the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

poor room service

no wifi

wifi charges are insane

breakfast was great

staff gustavo and freddie at the pool area!!

feel welcome & taken care of from the smooth check-in process to wandering through the resort to poolside service to mealtime

if you wanted to eat lunch order room service the middle of the day and wait an hour or go to the pool and order food

to make appointment for dinner in almost all the restaurants , no bathroom or shower around the pool area

outside pool area is very nice and well maintained

the kitchen was great to make breakfast in the mornings, it could use a few more utensils but we made

there is a small kitchen

the kitchen facilities were terrible

the furniture is beautiful and unique, but the kitchen was poorly equipped with old pots

smells and i was expected kitchen, but only 2 rooms have it

balconies facing beach, kitchen was great option

we even had a kitchen and living room

we even had a kitchen which was great

room was big and had a kitchen, the location is great and the view is wonderful

they upgraded us to connecting family rooms in a beautiful suite with a kitchen

was able to use pool shower after already checked out, but had still spent the day at the beach

location basically on the beach, breakfast with sea view

location, the free breakfast, and they had a pool and jacuzzi

the management was king and always helpful, and the included breakfast was generous and delicious

the evening, but on friday and saturday nights, the noise and music from whether the guru beach bar (which has a dj), the mia reef resort or from the centre is very loud and continues until about

we loved the pool and there were plenty of places to sit

wifi didn t work, but everything else was perfect!

location , outstanding view from our room , clean rooms , pool clean cool and refreshing , very quiet resort nice to come back to after being downtown for

we enjoyed the spa and the food the attached hotel offered

starting to show a little age, bar could be open longer. they should clear the sargassum.

i traveled with my husband and two kids ages 12 and 16 and they could not guarantee us two beds until we walked in the door

the location was amazing. having a pool was perfect!

comfortable bed and nice wifi signal even in the room

room service is not good

breakfast was great, pool bar with bartender romy was fantastic

awesome pool, superb value

we especially enjoyed being in our ground level room near the outdoor courtyard and pool while our friends preferred the second floor

nice garden, pool, restaurants and beer shop across

swimming pool. great location. quiet

a pool to enjoy on hot days right in the center of everything

just happened so pool closed and volleyball court too

the pool area is so chilly

super helpful staff, very nice place, there is a bar (restaurant) by the pool

pool area, location, bar restaurant, the bungalow area.

the pool is amazing, the location is the best on the island, it’s clean and the ac is good

thank you for letting us get a late check out without any extra charge

it is an apart hotel, we missed many things from the kitchenette

in the kitchen there are no facilities just 2 plates and 2 cups

nice kitchen area

the kitchen was good enough for cereal breakfast, coffee

self sufficient(mini kitchen, utensils & fridge in the room) place with balcony for a 1 or 2 nights stay

stayed in room with kitchen but had no microwave and the coffee cups are actually tea cup, very small

staff were not pleasant… the kitchen/bar guy was very unpleasant and bad attitude

we had an old pot and burnt pan in our room with no kitchen utensils but they do have plenty of flatware and cups/coffee

after you walk out your room corridor there is a weird area with old ripped out kitchen cooking areas don’t know how else to describe it which now just leaves holes in the work

instead, there was a full kitchen area however we had no use for that

upgraded suites with kitchenettes looked more comfortable but a little pricier

into an apartment but would stay there again, maybe longer if i had a suite with more room and a kitchenette

the room was clean perfect location nice kitchen area good value for money

it also offers a shared kitchen and dining area available throughout the day, along with complimentary coffee and tea to

the available kitchen was nice

soap or trash can or paper towels for kitchen

nice big room, balcony, kitchenette anda good bathroom

booked a room with fridge, microwave, coffee pot, and general kitchen utensils, but only ended up with the fridge

we had a kitchen with no stove but a microwave , fridge and sink

wifi in room no cleaning supplies for kitchenette long hallway / stairs only- this wouldn’t not be an issue but having crutches it was

the wifi was spotty on our floor.

the wifi didn t work well

clean spacious room, private bathroom, wifi, air con, balcony and a huge comfy bed

wifi was slow at certain times. wish there was a full length mirror.

wifi in the room were really bad, we had to step outside to get connection

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

breakfast wasn't good

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

it has a great pool area and the staff were very nice

ocean view, nice rooms, cool balcony with a hamac, good bathroom and perfect wifi connection in our room,quieter area but still close to playa norte, also swimming pool

the room

wifi was good

wifi didn't work in the rooms which for the price was a little disappointing, and no on site food

everything, including the service, the wonderful breakfast, the facilit great value for money

super clean rooms, amazing bed and breakfast is in room service with a great view to the sea

breakfast was good

breakfast, weather and staff goes out of their way to be helpful!

no toilet around the pool area

water park is mainly for kids - we didn't realize it based on pictures, the basket was fun for

water park is mainly for kids - we didn't realize it based on pictures, the basket was fun for everyone

the water park is a plus to the resort and my kids lobed it

the staff was amazing friendly, i didn’t like that the massage was outdoors, right by the main pool

good breakfast. large rooms.

the great view of the pool and ocean room was excellent highly recommend.

drinks at the bar were superb

three cold jacuzzi by the huge pool, with constant waterfall and very large pool bar, two hot jacuzzi on the roof, great infinity pool on the roof, amazing for sunset, and complete

hot tubs in the bar, the infinity roof top pool with the best view of the sunset, just amazing

music in the pool started to early and finish late. room is not noise-canceling

the location, rooms, garden, beach, pool everything was awesome. thank you!

colourful mexican interior decor, shady spots & lovely pool

appartment really pleasantly surprised us, it was huge, with kitchen, big swimming pool, a lot of greenery, free parking and breakfast

the pool- very clean

i loved how the hotel is right on the ocean and that it has a pool

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

finity) pool

wonderful breakfast with fantastic staff.

has a water park attached to it which you hav to go to in order to go to the restaurant

but we ate breakfast and went directly to the water, by noon we left and went on with our day, as others were

area behind the bar at the pool at the hotel area eg not water park, was quite messy , unused obv except for random storage

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

useful bar and nothing in the rooms to go with the meagre cooking facilities

the hotel room was large, with a spa size bathtub, and a huge balcony on the back side

was very efficient, room was very comfortable, yummy fruit & toast breakfast included

the wifi connection room and desk .. kind of interference with the other.

swimming pool was awesome, great for kids too

also, it would be nice to have a laundry room where you can do your own wash

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

first time i have had meat and veg for breakfast, but it was nice and well cooked.

i used the gym which was well equipped for a hotel gym

friendly staff, loved having the free breakfast delivered to our terrace each morning (or you can choose to eat breakfast in the little

the ph room the ac couldn t keep up with the heat , the staff was great but i m order to get room service you need to leave the room

wifi and coffee

beach access, breakfast in the room, and pool was great!

the wifi doesn't work in the rooms as promised.

there's also a kitchen and shared area on the ground floor

the staff attentive and the shared kitchen, bar and pool social and not crazy

well stocked & clean kitchen and numerous public & more private lounge areas

only the kitchen is a bit small and the stoves were too big for guests to cook

it’s very easy to meet people, especially in the kitchen where everyone gathers