i paid extra for a courtyard room with a fireplace but the fireplace didn t work

should cleaning / room service be requested since in two cases where the room has not been cleaned at all we

slow breakfast because no buffet

breakfast - we received a credit of 30 cad for 2 people to the cafe below the hotel

the gym was a bonus

great location for the price. pet friendly which was great. staff was very helpful and friendly.

2) no room service facility though it was specified as available during

the location was superb, close to everything and the free shuttle took us to all our destinations downtown

rly check in made possible

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

we ate in restaurant and food was good ( room service too ) we loved our stay and would definately come back

- suites are well equipped - large fridge, dishwasher, stove, oven, microwave - they even include laundry

gym is still close :(

their rooms/suites are wonderful, fully equipt kitchens and in suite laundry is the cherry on top

remodeling is going great, big step up from before. good hotel gym

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

peloton bike specialised weight equipment in gym not able to use

the spa lounge was a lovely place to chill before we headed to the airport

slow wifi

that the staff upgraded my room, brought me chocolate covered strawberries, champaign glasses and room service

no complimentary wifi or breakfast

6 ev charging stations

almost everything. the location, service, staffs were great. room was very clean. bar was good.

room for families with a separate bedroom and fold out couch in the lounge for the kids

gym, the staff all went above and beyond, felt luxurious- the best of the 4 different hotels we

saw a hair in the bed cover that was not mine and i wished the would not leave the room service cart in the

a pity that the hotel did not have laundry facilities

location, friendly staff, pet friendly and well appointment

wifi wasn't working at all while we were there for 2 nights, and didn't even show up on the list of

free wifi is a bonus

toilet no door- very bad for kids

the bar was like a club. not relaxing to sit in at the end of a long day.

i don't recommend this hotel, particularly to the families travelling with kids, unless you weigh appearance

nicely decorated and very comfortable room, very friendly and efficient staff, wonderful breakfast

we planned to spend one afternoon with the kids on the pool

breakfast could be improved. noise in the lobby lounge excessive at busy times

room service and the food at the restaurants was excellent

the restaurant/ bar on site (the botanist) also very good

my favourite part was the pool and the spa

kids aren t allowed after 10, which is understandable

pool was a perfect temperature, bar area was lovely and staff very helpful

pool and gym was closed

pool, access to skytrain, room size, early check in

small kitchen without a toaster is very frustrating and when asked for one, front staff just smiled and

wifi was great and restaurant was nice with great service by staff