that breakfast was not included and there was no outside pool and that the indoor pool should be extra taken

condition of our room s bathroom was poor (moldy grouts, paint peeling off the ceiling) bar closed on

, the construction all around niagara region was determined to be the cause of a disruption in wifi service

men in the pool swimming laps so there was no room for the kids to play

we travel we always book a room with kitchenette

breakfast no coffee rooms need a little tlc good cleaning bathtub dirty, beds were comfortable,,

wifi they gave our room to someone else no tv bugs everywhere literally slept on top of the

we arrived, the fridge was not working, the microwave was dirty, the wifi was off most of the time and

also, the pool was so bad them i can't wash my mop in that pool

pool was clean and clear. lady at desk was nice and she tried to help us.

clean, accessible, good water park.

room for 4 rambunctious kids

clean, safe for children the waterpark amazing team to watch the safety my very favorite part the pool is

the spa was excellent and their massage therapist did a great job

pool water was a little too cold for the kids, compare to all our previous visits where the water

couldn't log on wifi.

safe and well lit entryways and ample free parking

the kitchen was stocked with dishes and dish soap

we didn't use, but the guest laundry facility is nice

i like its facilities, laundry room, the kitchen is large and there is a good cookware set

price ice machine laundry not working

pet friendly

clean facilities staff is very friendly love the spa bathtub and a great continental breakfast as they have a

staff were great house keeping is right on top of everything and the wifi is the best i have had in a motel its

the pool was good my grandson loved it

stayed in the family room which is larger than the standard room and included a kitchen

there was a complete kitchen

free to parking and clean room

rooms and great outdoor pool

parking near the ronin and the berakfast

cereal for kids

breakfast was good i love the fact that the kids had a choice of what they wanted to have the staff was very

it was nice not to have to pay for parking by leaving the van at the hotel

breakfast

huge pool and breakfast is great

clean, on site parking, ac, and great location!

got lost because we were confused of the parking

felt at home clean very comfortable perfect for our kids staff attends to guest perfectly he was great will

wifi slow tv receptioncould be better

free parking too

kitchenette room with lots of space

lots of parking

stayed here many times over the last 2 years and have never had any issues, friendly staff, great breakfast and

location, staff, breakfast

good price, free breakfast, wifi, outdoor pool, clean property

swimming pool was green and not in use but the owner was really kind and helpful and the breakfast was good

there is a free parking continental breakfast and a lots of smiles from

great tv and free wifi

also the pool was a good size for us

wifi poor, need more options for breakfast

only one ev charger with dumb hotel policy or first come first serve.

comfortable, shower had good water pressure plus the indoor pool area was extremely cool with a bar just incase

all amenities were top notch, kids had a blast

fun activities for the kids, very clean, close to local shops, restaurants, and tourist sites.

the spa was on reconstruction

the breakfast items could be better and the room bigger

free parking was a really nice touch too

very clean and quiet. free parking and close to restaurants and shopping

does not look like the out door pool is going to open any time soon

comfortable beds and pillows, clean rooms, friendly service, great pools, fridge and safe in the room

fireplaces in lobby and ambience of the hotel is so pretty and welcoming

there are lots of things to do here- pool, gym, spa, hair salon, tennis, outlet mall across the street, shuttle

nice to have a food prep and coffee bar area

the gym was huge

larger room service menu.

facility (but so are most of them on lundy's lane) but great location we could to the falls and casino

the highlander is quite, clean and within walking distance (even for us seniors) of the falls, casino and other

early check in, easy, peasy

good location, free parking , early check in

the highlander is within walking distance of the casino and

not too far from the bus stop wifi was good the staff were friendly

pool was not working this season

because of covid no pool in water could use updating, property was not look after

weak wifi

the advertised pool was empty. their gazebo had a rolled up carpet and a dresser in it?!?

the hotel needs some general renovation. the pool was closed.

except for one night when it was slow, the wifi was perfect

wifi did not work (could never establish a connection).

i was my kids plus the room smell like smoke disgusting

pool had been filled in

loud kids running around and overtaking the pool and common areas.

didn't like that the $50 pet fee for my toy poodle was only disclosed once i was already booked in

nothing considering they are running with covid rules. (no bar or restaurant)

they can remove the spa and jacuzzi tub. it took up space and kind of weird.

cleanliness in pool area !

the pool was smaaaaaaall

my family love this hotel. so much my kids enjoyed all the time...

like that it had everything in the one building swimming pool, gym, arcade, and it was very clean and

the gym and the pool are closed but still charge for facilities fees and there is no room service until

the arcade is huge and a lot of fun for the kids

good for a couple, i wouldn't bring my kids here, the place is 'oozing with character'

very clean small kitchenette which was a bonus

the pool wasn t in working condition

paid extra for a spa tub but the jets barely worked.

the motel is next to a run down property with an algae filled pool.

the room was clean and comfortable and the kids really enjoyed the outside pool

close to casino

here before because it s completely pet friendly so i can bring my dog with me

quiet, affordable, pet friendly, great location, cozy, jacuzzi tub was amazing pool was clean and taken care

like the pet fee of $25, used booking

pet friendly, which is really nice

no elevator and family suites on second floor. pool would have been nice, but not a dealbreaker.

me with this situation and also let me stay at very comfortable room good location and free parking lots and

great service pet friendly clean nice rooms

super nice and helpful staff. very comfortable and clean room. free parking.

the pool was very inviting

allowed an early check in & a late check out

(you have to request to get just one extra), surprisingly no microwave or any kitchen facility, coffee makers

polite and helpfull staff, fireplace in the room :)

walking distance of attractions, food, casino

the kids in the hallways at night when your trying to sleep but other then that was a good stay

swimming pool and no gym from january

the wifi didn t work my last day and the curtains were hard to close fully.

wifi was slow. no microwave.

location, value, close enough to fallsview casino and clifton hill to walk both directions.

oh, and it's free parking toooo

conditioner leaked in the beginning there was a pool of water on floor nothing to worry about probably was the

parking included

the location was great and free parking was amazing.

good location, very friendly staff. they allowed me to use the swimming pool after hrs

wifi was unstable and didn't connect well. the key hole does not function smoothly.

the daughter allowed us a late check out at no additional cost and the father (shakie) let us park in the lot

i had booked a room with the heart shaped spa tub and forgot my bubble bath

not all the sprays on spa bath worked

spa bath after a long day of walking made it 100 percent worth it

was a pool, however it was empty and my kids were a tad disappointed

the pool had no water in it. the wi if didn't work and the outlet by the bed didn't work.

nice very updated (all the furniture and appliances literally seemed brand new), decent free breakfast with

expecting the breakfast would be more healthy (wishing to have whole food next time, eggs, bacon, sausage, etc

having to get out of the jacuzzi in order to start the jets. swimming pool was unavailable.

the wifi speed is not so good. actually very bad. its don't even open the browser..

reasonable price,free parking

wish there was a pool

clean room. spa tub worked great

the staff went out of their way to accommodate our two kids one of whom needed a crib

need a safety grab bar to get up

the sewing pool, not working

very close to the falls. having restaurants and casino all within the facility.

great variety of restaurants and bar services on site

to the casino and lots of dining

the bath spa was

remote control for the tv and heater/fireplace was nowhere to be

pool was very clean

no wifi connection inside the room

mostly, i love there pool

in room wifi sometimes not connect

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

the room was well-maintained and the spa bath was a fantastic experience

on site facilities and gym were very very clean

i ordered room service for breakfast and put the menu door tag on the outside door handle of the room for

kids came free for breakfast though it mentioned only for 2.

enjoy the pool area because it was always full of loud kids breaking the hotel rule that prohibits horsing around

location able to have early check in when not expected lovely pool for kids

no laundry facility and curtain backside was very dusty, needs proper cleaning

that we had to pay for wifi and no free bar in fridge

pool was very busy; parking onsite was super expensive (park at the casino instead

room service can be better

that was given to us was spacious and clean and everything is new including the bathroom and the kitchen and it

elevatos didn't work and waiting too long for it and also all the stuff in the gym was broken and not

hotel was very clean, staff very friendly, room service was quick.

the view and parking fee was reasonable..and close enough to both the casino and pet friendly.

shower tub has no grab bar to hold when getting off the tub.

the best part they where pet friendly and made it really easy to bring our fur legged

location, pet friendly

the view from our hotel window was amazing. the staff were great. the bar area was great.

great to have a good room service option offered

beds,the view,and the spa was my favorite

the spa is really nice too

the pool was colder than usual so we couldn t enjoy it.

requested early check in time and the staff said absolutely we can do that, when i get there i have to wait 2

didn't had microwave no laundry room phone was very old and wasn't working they need upgrade with charger outlets

dont book with the hotel it cost us $120 for 2 days the casino next door is only $20 per day save your money

hotel was outdated, no bar or restaurant in hotel

the spa tub jets were weak. no coffee maker in room and no decafe in the coffee stop downstairs

online showed a bar however that is not in the hotel, it is next door

pool

the gym was not good-broken equipment and no free

the pool was cold, and the wifi by the room was poor, but ill will give them 10/10

close to amenities the indoor hot tub and pool the restaurant downstairs in the building the newly renovated

guest laundry and microwave on 2nd floor

was right in the middle of everything casino and falls on one side then clifton the other side

pet fee was a bit high

will stay again when i arrive with the kids

no room service. parking fee a little high.

even made my kids hot cocoa at 11:00 pm when fireworks were cancelled

the pool was clean, well maintained, and the perfect temperature for refreshing playtime for the kids

the breakfast was very nice

no room service

they give free breakfast there

the wifi wasn't that strong and kept disconnecting.

fi) connection not good

the staff was very friendly and room was ready for early check in

breakfast was good

breakfast was good, although my kids were hoping for eggs, which weren't available

when i went to pool the kids came got in hot tub and stare at us

wifi 5/5 in the room

need a room service and bar to elevate the guest experience

so nice to have an indoor and outdoor pool

chlorine in pool water was very strong.

the room was so nice and clean. i like the jacuzzi in our room. my kids love the swimming pool.

no pool and view

also good breakfast and late check out

beautiful room, fireplace, big tv, nice jacuzzi, nice shower, good breakfast, lots of parking

the wifi didn't work

i had no wifi no matter how much the staff tried with my mobile phone.

great location, clean, friendly and pool facilities great

the gym could have been opened earlier for those of us who get up early.

nice spacious room

a nice place lots of kids tho would have nice at the pool had a cut off time for kids like 8 or 9 when they

location and pool for the kids

- room's smell was kind of old, but after some time of using the air conditioning it went away - wifi slow - my

wifi was weak.

no pool

wifi sucked

great location, minutes to clifton hill. free wifi.

the pool was right outside our door and perfect size for the kids

updated and clean, pool was neat(did not use it, but it would be good if we went back with our kids, small but

the location is perfect for visiting the falls casinos and everything around clifton hill

personally i don't care to much, but it's critical when traveling with kids, they did not sleep well due to

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

nice size gym and equipment for this hotel

parking

breakfast was typical of most hotels. a little crowded and some wait time.

check in i was upgraded to a suite and provided with free breakfast which was a pleasant surprise

wifi was marginal at best and unusable by about 7pm on when the hotel filled up

worse wifi and $10.00 parking fee

room, fast and easy check in and out, strong wifi, comfortable bed, and hot breakfast available in lobby for

we didn't have a laundry bag in our room, so that would've been a nice add

great large room with kitchenette. very super clean.

it was clean staff was very helpful it have a gym only need better machines.

the wifi was spotty and slow slow in the room as well as around the hotel

the wifi service did not work most of the time. no in room coffee maker.

asked for early check in that was ignored but was quick when we finally could

location early check in

wifi connection

my kids love the pool and we love that it is so close to everything, yet just tucked away enough that

close to any attraction for the kids which we had 3 of our grandkids with us

wish we had known that the pool was out of order. my grandkids really love to swim.

breakfast service is good but choice is normal

well maintained and clean hotel with a nice pool for the kids. very nice and helpful staff.

broken elevator, ice machines and the spa has been broken for 3 or more years

time breakfast ended as soon as it was 10am the staff came and started to clean up and turn the juice

bed was comfortable. room service was good. the bathtub and jets was our favorite.

early check in from the friendly staff which was really appreciated

near casino with close proximity to shopping and entertainment and excellent breakfast with all day

location couldn't have been more perfect for a family with two young kids

there was an outdoor pool and rooftop where you could see nice views and fireworks

third, i found it inconvenient that there was no self-service laundry option

location couldn't have been more perfect for a family with two young kids

i ve stayed with my kids before too it s perfect for children

the wifi was a little slow.

pool for everyone as well

a bit of a line at breakfast, but was decent and inexpensive,

small gym and inside pool (we can use the pool in winter) 4

guessing it was because our room was over the laundry and pool

a little busy with the indoor water park being there as well

wifi didn t work and was expecting a fallsview room as it was our 50 th anniversary

great hotel. great location. excellent staff. connected to the casino and amenities.

i liked that room service ordered was excellent, housekeeping was great, location

the pool was really nice

comfortable beds and good wifi and onsite

there is also a casino at the back of the hotel

i brought my family there for my kids to enjoy indoor pool but didn’t get what i expect

wifi quick and stable

we stayed 3 nights with kids, so we wanted to warm pizza but nothing was available in room or or in lobby

2 bedrooms, jacuzzi, well equipped kitchen, sofa and fireplace

free parking and in front of my room door

the room service was quick

not notified of bar closure times and a couple of staff a bit abrupt / unhelpful.

fantastic made to order fine dine breakfast (not the buffet stuff)