that breakfast was not included and there was no outside pool and that the indoor pool should be extra taken

condition of our room s bathroom was poor (moldy grouts, paint peeling off the ceiling) bar closed on

, the construction all around niagara region was determined to be the cause of a disruption in wifi service

men in the pool swimming laps so there was no room for the kids to play

we travel we always book a room with kitchenette

breakfast no coffee rooms need a little tlc good cleaning bathtub dirty, beds were comfortable,,

wifi they gave our room to someone else no tv bugs everywhere literally slept on top of the

we arrived, the fridge was not working, the microwave was dirty, the wifi was off most of the time and

also, the pool was so bad them i can't wash my mop in that pool

pool was clean and clear. lady at desk was nice and she tried to help us.

clean, accessible, good water park.

room for 4 rambunctious kids

clean, safe for children the waterpark amazing team to watch the safety my very favorite part the pool is

the spa was excellent and their massage therapist did a great job

pool water was a little too cold for the kids, compare to all our previous visits where the water

couldn't log on wifi.

safe and well lit entryways and ample free parking

the kitchen was stocked with dishes and dish soap

we didn't use, but the guest laundry facility is nice

i like its facilities, laundry room, the kitchen is large and there is a good cookware set

price ice machine laundry not working

pet friendly

clean facilities staff is very friendly love the spa bathtub and a great continental breakfast as they have a

staff were great house keeping is right on top of everything and the wifi is the best i have had in a motel its

the pool was good my grandson loved it

stayed in the family room which is larger than the standard room and included a kitchen

there was a complete kitchen

free to parking and clean room

rooms and great outdoor pool

parking near the ronin and the berakfast

cereal for kids

breakfast was good i love the fact that the kids had a choice of what they wanted to have the staff was very

it was nice not to have to pay for parking by leaving the van at the hotel

breakfast

huge pool and breakfast is great

clean, on site parking, ac, and great location!

got lost because we were confused of the parking

felt at home clean very comfortable perfect for our kids staff attends to guest perfectly he was great will

wifi slow tv receptioncould be better

free parking too

kitchenette room with lots of space

lots of parking

stayed here many times over the last 2 years and have never had any issues, friendly staff, great breakfast and

location, staff, breakfast

good price, free breakfast, wifi, outdoor pool, clean property

swimming pool was green and not in use but the owner was really kind and helpful and the breakfast was good

there is a free parking continental breakfast and a lots of smiles from

great tv and free wifi

also the pool was a good size for us

wifi poor, need more options for breakfast

only one ev charger with dumb hotel policy or first come first serve.

comfortable, shower had good water pressure plus the indoor pool area was extremely cool with a bar just incase

all amenities were top notch, kids had a blast

fun activities for the kids, very clean, close to local shops, restaurants, and tourist sites.

the spa was on reconstruction

the breakfast items could be better and the room bigger

free parking was a really nice touch too

very clean and quiet. free parking and close to restaurants and shopping

does not look like the out door pool is going to open any time soon

comfortable beds and pillows, clean rooms, friendly service, great pools, fridge and safe in the room

fireplaces in lobby and ambience of the hotel is so pretty and welcoming

there are lots of things to do here- pool, gym, spa, hair salon, tennis, outlet mall across the street, shuttle

nice to have a food prep and coffee bar area

the gym was huge

larger room service menu.

facility (but so are most of them on lundy's lane) but great location we could to the falls and casino

the highlander is quite, clean and within walking distance (even for us seniors) of the falls, casino and other

early check in, easy, peasy

good location, free parking , early check in

the highlander is within walking distance of the casino and

not too far from the bus stop wifi was good the staff were friendly

pool was not working this season

because of covid no pool in water could use updating, property was not look after

weak wifi

the advertised pool was empty. their gazebo had a rolled up carpet and a dresser in it?!?

the hotel needs some general renovation. the pool was closed.

except for one night when it was slow, the wifi was perfect

wifi did not work (could never establish a connection).

i was my kids plus the room smell like smoke disgusting

pool had been filled in

loud kids running around and overtaking the pool and common areas.

didn't like that the $50 pet fee for my toy poodle was only disclosed once i was already booked in

nothing considering they are running with covid rules. (no bar or restaurant)

they can remove the spa and jacuzzi tub. it took up space and kind of weird.

cleanliness in pool area !

the pool was smaaaaaaall

my family love this hotel. so much my kids enjoyed all the time...

like that it had everything in the one building swimming pool, gym, arcade, and it was very clean and

the gym and the pool are closed but still charge for facilities fees and there is no room service until

the arcade is huge and a lot of fun for the kids

good for a couple, i wouldn't bring my kids here, the place is 'oozing with character'

very clean small kitchenette which was a bonus

the pool wasn t in working condition

paid extra for a spa tub but the jets barely worked.

the motel is next to a run down property with an algae filled pool.

the room was clean and comfortable and the kids really enjoyed the outside pool

close to casino

here before because it s completely pet friendly so i can bring my dog with me

quiet, affordable, pet friendly, great location, cozy, jacuzzi tub was amazing pool was clean and taken care

like the pet fee of $25, used booking

pet friendly, which is really nice

no elevator and family suites on second floor. pool would have been nice, but not a dealbreaker.

me with this situation and also let me stay at very comfortable room good location and free parking lots and

great service pet friendly clean nice rooms

super nice and helpful staff. very comfortable and clean room. free parking.

the pool was very inviting

allowed an early check in & a late check out

(you have to request to get just one extra), surprisingly no microwave or any kitchen facility, coffee makers

polite and helpfull staff, fireplace in the room :)

walking distance of attractions, food, casino

the kids in the hallways at night when your trying to sleep but other then that was a good stay

swimming pool and no gym from january

the wifi didn t work my last day and the curtains were hard to close fully.

wifi was slow. no microwave.

location, value, close enough to fallsview casino and clifton hill to walk both directions.

oh, and it's free parking toooo

conditioner leaked in the beginning there was a pool of water on floor nothing to worry about probably was the

parking included

the location was great and free parking was amazing.

good location, very friendly staff. they allowed me to use the swimming pool after hrs

location, free parking, pool, and affordability.

distance to the falls and the activities ( about 15 minutes with crosswalks and kids), nice pool with an actual

spa tub was amazing after all that walking

not all the sprays on spa bath worked

we got early check in and extended parking facility at the hotel

i did not get the spa tub requested. the sheets were ill fitting

plus it came with a complimentary breakfast which was nice

breakfast was great for the price

the pool had no water in it. the wi if didn't work and the outlet by the bed didn't work.

guide didn t work and we weren t able to plug an hdmi, wifi signal was weak, check in was later then most

then i went to run water in my spa bath and it took 3

no pool but had no time if they had one anyway

not much options for the breakfast.

my kids love staying there

the wifi speed is not so good. actually very bad. its don't even open the browser..

soap in the tub soap dispenser and could not get the wifi to connect using my room number and surname

improvements - the hot water tap for the sink leaked badly enough and in the shower the towel bar was hanging

nice good location if your going to a show or to the casino some places are within walking

room was a nice size, ihop in the building, pool and gym were

wifi is not working / extra pay for the parking even though you are staying / elevator is not

great balcony great pool clean great rooms

also free wifi and cable great

also location was horrible, view is the gas station and way too far to walk to the casino and main

the bath spa was

remote control for the tv and heater/fireplace was nowhere to be

also the pool has the view and the restaurant on 33rd floor spectacular view

parking had ev chargers

is no pool right now

location and early check in

pool is not open our kids was so disappointed .

like longer restaurant and room service hours

the staff were helpful and friendly except the bar staff who either didn t want to be there or had attitude

they said well we don't celebrate birthdays and the tip does not go to the server it goes to the kitchen

pool was just average. nothing special for a hotel that was otherwise excellent.

location was right across from the falls. walking distance to restaurants and casino.

close to a lot of activities and fun places either for kids or adults or family

was a family with young children doing laundry in the gym area

but in this class hotel breakfast was very bad experience food, staff, i felt like i was in soup kitchen

was amazing , my kids loved every minute of their mini getaway we will definitely come back soon

pool was very busy; parking onsite was super expensive (park at the casino instead

wifi bad

location, pet friendly

the gym was clean

loved the location, room service was very affordable we had it every morning the kids loved it

pathetic gym. unclean room.

gym could be used but only for 5 people at the same time and for 45minutes

not being able to have a cup of coffee at the bar at days end.

the welcoming staff from the valet to the room service

the hotel was clean. my kids loved the pool.

spa bath

lack of microwave. we couldnot warm food or kids milk

the area is awesome for family with kids

kids enjoyed the pool

the location was good and close to the casino

rooms were not clean, mystery sticky spots on the rug, stains on furniture, dirty laundry under chair, view

modern, newly renovated, quiet and in a great location with free onsite parking and wifi

the gym was not good-broken equipment and no free

there was no menu for room service

kids were able to enjoy the pool and hot tub which they loved

when i checked with front desk the staff was rude and told me there is no room service available in the night

extremely clean, loved the room and fireplace!

eaned every day), allowed us to have late check out and provided us with a fridge on request

pool could be a bit warmer but it was all good

wish they offered room service, or at least had a less fancy dining option in-house

also my kids finished swimming then we had to wait for the staff to come open the door due to the card not

i didn't have the chance to try breakfast, as i had to leave for toronto early in the morning, but i would

no pool contrition

free breakfast was limited, and not the cleanest set up.

room service beds not made up for 2 days bathroom not cleaned while we were there & had to ask for

the hotel even has a pool and breakfast included, even though we chose not to enjoy it

the pool and spa area needs cleaning :)

kids loved the hot tub, sauna and pool

breakfast was good, although my kids were hoping for eggs, which weren't available

its walking distance to the falls and all the rides(great for kids)

they practically don't have nothing they need more items in their breakfast, they don't have a laundry so i had

like the location to the falls and casino

there were some unruly kids who would run the halls and someone bouncing a ball in the unit above us

bedding was the best! outdoor pool really warm and clean. gym good. view, excellent

easy walk to clifton hill, restaurants and casino

omelet bar was great

spa is on deck for round two

probably, an indoor pool would give this place an excellent grade.

they were kind enough to accommodate me for an early check in

room service could be better for the price

beautiful room, fireplace, big tv, nice jacuzzi, nice shower, good breakfast, lots of parking

the front desk manager was the best my kids just loved him he made checkin and are stay

we had a room with a spa tub and would of liked more towels.

of been nice to of had some discount coupons to the attractions, casinos and restaurants

staff was great, pool and hottub super clean! i'd stay again

i understand hotels have a hard making laundry feel like yours at home, but these could've been a little softer

- room's smell was kind of old, but after some time of using the air conditioning it went away - wifi slow - my

only thing was there is no mini fridge in the room. and the wifi was kinda slow lolz.

outdoor pool

wifi was inconsistent. pillows were either lumpy or flat.

wifi so slow

to get ice you had to go upstairs to laundry room

the pool was right outside our door and perfect size for the kids

the pool is well taken care of, clean

personally i don't care to much, but it's critical when traveling with kids, they did not sleep well due to

updated and clean, pool was neat(did not use it, but it would be good if we went back with our kids, small but

wifi was marginal at best and unusable by about 7pm on when the hotel filled up

the breakfast that was included had great options. was very pleased overall with hotel.

breakfast was excellent. location was perfect. very clean.

the outside bar is great!

- location - easy parking - wifi - firendliness of the staff

there aren t critical stuff in the gym such as a bench and a small machine for chest or arms

room, fast and easy check in and out, strong wifi, comfortable bed, and hot breakfast available in lobby for

the gym is nothing to write home about (few dumbbells and cardio machines

were kind to accomodate us for an early check in and late check out

wifi was fast

was clean lovely breakfast person at front desk was very good and the cleaning staff was very

the wifi didn't work well with the code provided at reception.

the kind staff allowed us to do early check in since we arrived before noon

wifi is good, location is good.. nice to stay for 3 nights..

hot tub/gas fireplace

my kids love the pool and we love that it is so close to everything, yet just tucked away enough that

no fan in bathroom and only 3 kleenex in alergy season and very noisy people above us posibly kids jumping and

breakfast service is good but choice is normal

the price we paid, the room was adequate however the dresser drawer was broken, there was no slip bar in the

the staff helped us get the best deal when extending our stay they let us stay in the same room room service

bed was comfortable. room service was good. the bathtub and jets was our favorite.

wished spa hot tub had been working. more variety at breakfast like pancakes and waffles.

breakfast was good, but would like there to be some fresh options, such as fruit, yogurt, granola

good, abundant breakfast, 24 hour coffee station, allowing two hour parking after check out

broken elevator, ice machines and the spa has been broken for 3 or more years

love the food, view, spa, pool, and easy access to the rainforest cafe, and fallsview indoor water park

location couldn't have been more perfect for a family with two young kids

room service was slow waited one hour and only burgers at time of day i ordered

there was very little signage to direct people to the gym or stairs really anywhere but the elevator

to the indoor water park were not included in our price of $277 for 1 night

wifi was excellent quick check in and out housekeeping is great

no elevator for upper floors, no wifi in hotel but you can use the hotel next door in the lobby

thankful for your inhouse laundry facilities

the laundry room

us a list of the restaurants in the area and helped us to figure out currency exchange for the laundry services

we received three different answers about when the water park opened, no clarity on when the gym opened, and

and wanted somewhere quiet to sit, even without a registration, the maitre 'd found us seats at a bar area where

didn't get room service during our stay. the rooms are small.

my daughter loves the swimming pool

earlier access to the water park

there is also a casino at the back of the hotel

lack of access to a microwave, they were not very clear about the fitness center or spa being closed until i

i brought my family there for my kids to enjoy indoor pool but didn t get what i expect

little off the beaten path but quiet and easily walkable for adults and families with older kids

smoking on the balcony very awkward if you have young kids that you don't want to leave unattended

breakfast was insane. so good. location was perfect we didn t need to drive anywhere!!

no room service

free parking and all activities within walking distance

not notified of bar closure times and a couple of staff a bit abrupt / unhelpful.

kitchen table was unlevel and refrigerator door needed to be wiped down