found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

breakfast was the best including champagne, fresh squeezed fruit and vegetable juice, salmon, lot

staff gave us a very early check in as my wife had an injured foot

the sky bar and gym. breakfast was amazing

staff friendly, great location, great rooftop bar and breakfast.

small gym but not many using it so it was still easy to access equipment

hotel, spacious room and bath, large tv (although didnt use it), fast wifi

not ideal to access roof bar and spa from outside but not enough of an issue to spoil enjoyment.

great value for money amazing sky bar with 360 views of madrid most importantly the staff and the service was

perhaps access to gym and spa via the main hotel lobby as well as outside access.

all the things you could order and the gym is perfect for training a lot of time especially for kids and has a

centrally located. friendly staff. the hot spa bath was a real treat.

kids loved the muffins for

wifi not superfast but good enough

gym could have done with better air conditioning but it was july & hot outside

allowed early check in when we arrived straight from the airport

unclear rooftop / swimming pool access.

they do provide laundry/ironing services but would have liked to have known this beforehand

pabalo i believe his name was spoke so rudely to me on the phone saying i had to call the room service and wouldn

there is also free wifi which works ok

hot tub spa was very nice after a long day of walking

com ; calling from room to reception and room service needs to be improved

one night i had to beg for someone to prepare the sofa bed for the kids

suited are amazing , very tastefully done , the spa is fantastic and the rooftop pool and hot tub whilst cooler

the bar and breakfast areas were divine, and the rooftop bar and pool were a lovely bonus

location, decor, staff, breakfast, laundry

wifi reception in the room was very poor

the hotel, the decor, the staff, the ambiance, the facilities, the breakfast choice and the location

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i

location, room and bathroom lovely, great wifi

my phone couldn't reliably keep wifi signal in certain parts of the room, including when sitting up in bed

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

wifi was great.

wifi is very good 20 down and 10 up last time i speed tested

nice prices in the hotel bar, bar opened till 23,00

spa bath was amazing

room service, daily cleaning service, helpful front desk staff, location near everything

the roof-top bar is a real asset - to have a drink and eat something, or just sunbath and refresh in the pool

location location location roof pool and bar room facilities and the food was lovely.

the hotel rooms in madrid are small but this hotel is perfect and also liked the smart tv and the wifi connection

swimming pool closing too early despite the presence of the sub till 10pm.

biggest problem is they don't tell you that it works like bar and restaurant

good wifi

gym or pool

wifi sometimes not working - telephone in room didn t work

interesting decor and layout in the bar and restaurant

received a wifi password but there was no secure wi-fi available

there was no wifi

it consisted of a dining area table to sit 4/5, a kitchen supplied with large fridge/freezer, dishwasher, hob

neither bath nor spa bath could be used due to lack of bath plugs

the room was very big,with a fully equipped kitchen and amazing decor.

the room i was in had not mobile reception and the wifi was quite weak

wifi

the wifi was prehistorically slow

the wifi usually didn t work in room

the room was a good size but a little dated with old looking pool bath ans shower

wifi service not available at room. needed to walk in the hall

wifi coverage, at least in room 203, was mediocre to poor

it said open wifi network inside the room but it was password protected - i checked in very late so there was

only problem was no wifi connectivity.

i liked the position and the late check out time